How To Contact Wingstop Corporate Office Headquarters HQ
Wingstop Corporate Office Address:
15505 Wright Brothers Drive
Addison, TX 75001 USA
Wingstop Corporate Phone Number: 1-972-686-6500
Wingstop Corporate Office Address:
15505 Wright Brothers Drive
Addison, TX 75001 USA
Wingstop Corporate Phone Number: 1-972-686-6500
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On 6/23/19 I witness a female employee eating from a container within the same small area where CUSTOMERS FOOD WAS BEING PREPARED and SERVED***She also was wearing an UNSANITARY WRIST BRACE while coming into contact with food and UTENSILS **…WINGSTOP LOCATION 4041 E THOMAS ROAD PHOENIX,AZ…..������ I ALSO HAVE PHOTOS TO DOCUMENT WHAT I WITNESS. Signed VERY DISSATISFIED FORMER CUSTOMER
Wing Stop on Hamilton Church Rd. Antioch, TN 37013
I went into the store to order food to go on Friday night, March 22nd around 5:30 PM. I was asked if I was picking up or placing an order and I was told there was a 35 minute wait and I said I’m fine with the wait. There was a sign in front of the register that said that you could get a 25 piece boneless wing family meal for 23.99 that what I asked for only to be informed by the employee at the register that they no longer offered that deal. I asked if it was being advertised why I couldn’t have it for that price. I pulled out the sign and showed it to her, she was very rude and told me to get on out the store! I said excuse me? And she repeated herself again and walked away from the cash register and told me that the corporate number was on the wall if I had a problem and wanted to give them a call. I'm not sure how she was trained, but that was defiantly not the way to treat a customer. I would be fired if I talked to someone that way at my job. She continued to walk away and even another customer commented on how uncalled for her actions were to me. I asked to speak to a manager, and the assistant manager was really not much better than she was to me. Finally she got the manager out there to talk to me. I said I didn’t understand why or how an employee could speak to a customer that way and be able to keep their job. I asked if I needed to call the cooperate office or if she would be able to help me and I was still told that I couldn’t get the order that they advertised on the counter for that price because it wasn’t offered anymore. I suggested that they needed to take down the sign and quite advertising deals that weren’t available anymore. The manager also said that there was no need for her to give me my order free of charge because when I called corporate that they would give me free food anyway. She did end up giving me my food for free and I suggested that the rude girl at the front counter to not touch my food at all. I asked her if she would be dealing with her attitude? I was told that it was up to her how to talk to her employee. I agree with that, but she didn’t need to say it to me the way she did. She simply could have said yes mam I deal with the problem with my employee instead of telling me that she could deal with her employee how she wanted to it wasn’t my concern how she was dealt with. By this time I’m so pissed off I can’t see straight. I’m not asking for a free handout I just think that this is a poor way to handle a customer not only by the employee but the managers too. She told me she was going to talk to the cashier but I’m almost certain it never happened because pretty much everyone at the store that night had a more than crappy attitude with me. And it makes me wonder if I was treated that way because of my skin color!! I was the only white person in the store at the time, but if another customer told me I was being treated unfairly then it wasn’t just me at all. I hope that you will look into this problem because if it continues at this store people will stop coming and buying stuff and it will eventually end up closing. You have to present your product and treat your customers the correct way and not with an attitude. All she had to say was I’m sorry mam we are not currently offering that deal. I would have been fine with that, but I will not put up with attitude from someone on any level of customer service. I will never return to this store for anything. This store will continue to lose customers without some type of intervention if everyone is treated the way I was at the store. Thanks for your time and attention to this matter. I’m not a satisfied customer any longer.
Wing Stop on Hamilton Church Rd. Antioch, TN 37013
I went into the store to order food to go on Friday night, March 22nd around 5:30 PM. I was asked if I was picking up or placing an order and I was told there was a 35 minute wait and I said I’m fine with the wait. There was a sign in front of the register that said that you could get a 25 piece boneless wing family meal for 23.99 that what I asked for only to be informed by the employee at the register that they no longer offered that deal. I asked if it was being advertised why I couldn’t have it for that price. I pulled out the sign and showed it to her, she was very rude and told me to get on out the store! I said excuse me? And she repeated herself again and walked away from the cash register and told me that the corporate number was on the wall if I had a problem and wanted to give them a call. I'm not sure how she was trained, but that was defiantly not the way to treat a customer. I would be fired if I talked to someone that way at my job. She continued to walk away and even another customer commented on how uncalled for her actions were to me. I asked to speak to a manager, and the assistant manager was really not much better than she was to me. Finally she got the manager out there to talk to me. I said I didn’t understand why or how an employee could speak to a customer that way and be able to keep their job. I asked if I needed to call the cooperate office or if she would be able to help me and I was still told that I couldn’t get the order that they advertised on the counter for that price because it wasn’t offered anymore. I suggested that they needed to take down the sign and quite advertising deals that weren’t available anymore. The manager also said that there was no need for her to give me my order free of charge because when I called corporate that they would give me free food anyway. She did end up giving me my food for free and I suggested that the rude girl at the front counter to not touch my food at all. I asked her if she would be dealing with her attitude? I was told that it was up to her how to talk to her employee. I agree with that, but she didn’t need to say it to me the way she did. She simply could have said yes mam I deal with the problem with my employee instead of telling me that she could deal with her employee how she wanted to it wasn’t my concern how she was dealt with. By this time I’m so pissed off I can’t see straight. I’m not asking for a free handout I just think that this is a poor way to handle a customer not only by the employee but the managers too. She told me she was going to talk to the cashier but I’m almost certain it never happened because pretty much everyone at the store that night had a more than crappy attitude with me. And it makes me wonder if I was treated that way because of my skin color!! I was the only white person in the store at the time, but if another customer told me I was being treated unfairly then it wasn’t just me at all. I hope that you will look into this problem because if it continues at this store people will stop coming and buying stuff and it will eventually end up closing. You have to present your product and treat your customers the correct way and not with an attitude. All she had to say was I’m sorry mam we are not currently offering that deal. I would have been fine with that, but I will not put up with attitude from someone on any level of customer service. I will never return to this store for anything. This store will continue to lose customers without some type of intervention if everyone is treated the way I was at the store. Thanks for your time and attention to this matter. I’m not a satisfied customer any longer.
Please pay my son for the awful week her worked there, this is crazy, it's not even a lot of money, now it's the principle
2992 65TH ST SAC CA 95817
this store need to be shut down
On 9/8/2017 i called to place a order and they put me on hold twice for 20 minutes, so i hung up and walked right across to the street 30 seconds i was there and there was nobody in there .So i placed my order and every call that came thru they put on hold for no reason….and on top of that they were 7 employees just standing around listening to loud music …..they need new management bad …will never go there again….
I called in an order at the #702 location and was told that it would be ready in 12 minutes. I work 15 minutes away and when I arrived my order was ready but the computers were down. They worked on the issues for another 20 minutes and by that time I was due back at work. They finally were able to get the computers working and I returned to work. I ordered for 3 other people and all of them complained that the boneless chicken was very salty ( I could not eat it and if I did I would have had an increased blood pressure and a headache). It was not edible and normally I don't have that problem at the Miller Parkway location. I called the restaurant back and complained. I was told that I would have my order redone if I returned with the chicken. First of all, I had already used my lunch break. Second of all, I would have to go around the clinic and collecting chicken orders. Third of all, it was 12/30/16 and I was leaving right out of town after work for the holiday so please tell when was supposed to have the time to return salty chicken. It was such an inconvenience and a waste of my time and money. I will never visit that location again and I plan on reporting it to the BBB. I would like a refund for order #10021 and definitely do not want store credit because I am not sure if I will ever go back again to any location. The order total is $36.89 and my contact information will be given once you respond to this email.
Store manager from #0666 has done this in the past which is inappropriate. I called and talked to "Alejandro" and clearly stated 3 separate orders. He read back exactly what was said without mistake. I was given a reasonable time of 20min for my order to be ready. Upon arrival my order was not made until I paid…again. Waited patiently but extremely upset. I arrived at home and the wings were combined in the same container and my combo order was incomplete..again.
Q1. Are you allowing managers to prepare "call-in orders" when paid inside, if so take then why call in at all! Take it off for the sake of management.
Q2. Are you allowing managers to save a few pennies by tossing mixed orders into one container or is this another method which managers can count wings when made.
Q3. Why are managers are not being trained to perfect a simple basic combo order when its being prepared by the manager themselves. They need to fully take responsibility and not push it to its employees beneath them.
I have personally witnessed these instances and it is inappropriate of the store manager to run this location. I'm more than positive this does happen to other customers because family and friends have stated the same service. Thank you store manager #0666 you have convinced me and many others not to return to this location. Hopefully corporate will call me..someday.
I recently left the Wingstop on 65th Street in Sacramento, 95819, CA, the manager (small Asian man) was noticeably high. I am pretty sure these restaurants are franchised and individually owned but I can tell you with out a doubt he should not have been working. The Wingstop corporation should check it out as they still carry the name and ultimately should represent you well. On top of this, the restaurant itself was smoky, the ventilation was not good and the staff are definitely inhaling some toxins, I will also be contacting the local code enforcement to check this out as it was pretty bad. – signed, a very concerned Patron.
I was double billed online and the only contact Kendra at wingstop@marketforce.com said they would credit but they have not and it has been over 2 weeks. I am writing a complaint at the Better Business Bureau and checking to see if it would be worth filing a civil suit.
Your San Angelo, TX. Location of Wing Stop SUCKS!!! When you tell somebody their food WILL be ready in 17 minutes? You DAM! WELL BETTER MEAN IT!! You BETTER send a secrete shopper to ALL your locations.You guys might get a motto created by WE the people:If its not made in the time said its FREE.