Converse’s corporate headquarters is at One Lovejoy Wharf in Boston, Massachusetts. This guide separates its Boston office from parent company Nike and explains where to take order questions, return requests and unresolved product concerns.
Write a review about your Converse experience, or use the official contacts below for assistance.
Converse corporate office — quick answers
Headquarters address: Converse Inc., One Lovejoy Wharf, Boston, MA 02114, USA.
U.S. customer assistance: 800-428-2667. This is Converse’s published support number; a separate Boston corporate switchboard was not verified.
Online help: Official Converse help center.
Sources: Lovejoy Wharf location and Converse’s U.S. website. Verified September 5, 2026.
On This Page
Converse Corporate Office and Support Contacts
| Reason for contacting | Contact | Purpose |
|---|---|---|
| Corporate correspondence | Converse Inc., One Lovejoy Wharf, Boston, MA 02114 | Company correspondence. Obtain return instructions before mailing any merchandise. |
| U.S. orders and product assistance | 800-428-2667 | Questions about purchases, delivery, returns and product concerns. |
| Online support and chat | Converse help center | Browse support topics or use the chat option when available. |
| Return eligibility and instructions | Official U.S. return policy | Check the return period, exclusions and defective-product guidance. |
| Converse store questions | Converse store directory | Find the store involved in your purchase or visit. |
How to Escalate a Converse Complaint
These are suggested follow-up steps, rather than a published formal corporate escalation procedure:
- Start with the seller or support team. For a Converse.com order, contact Converse support. For another retailer’s purchase, start with that retailer’s order or returns department.
- Prepare the relevant details. Keep your order number, receipt, purchase date, product style and delivery tracking. For a suspected defect, take clear photographs showing the issue and product label.
- Explain the requested resolution. State whether you need an order update, return instructions, refund review or assessment of a product problem. Ask for a case number.
- Request further review if unresolved. Follow up with your case number and ask whether a supervisor or the appropriate specialist can review the issue. Keep the responses and any return-tracking records.
A review here does not submit a Converse support case, return request or warranty claim. Use the official support channels to request action.
Frequently Asked Questions
Can I return Converse By You custom shoes?
The current U.S. return policy states that Converse By You orders are ineligible for ordinary returns or exchanges. Defective or flawed items are directed to separate warranty guidance. Check the policy for your purchase country before ordering or requesting a return.
What is the standard U.S. return period?
Converse’s published U.S. policy lists a 30-day return period for returns to Converse.com or a Converse store, subject to exclusions. Use the official policy and return instructions for your purchase.
Is Nike’s Oregon office also Converse’s headquarters?
Converse belongs to NIKE, Inc., but its headquarters is in Boston. Nike’s Beaverton address and corporate telephone number should not be presented as Converse’s Boston office contacts.
About Converse
Converse dates to 1908 and sells footwear, apparel and accessories, including Chuck Taylor All Star shoes. It is part of NIKE, Inc. Read the official Converse history and Nike company overview for background.
Related Corporate Office Guides
For parent-company contacts, see our Nike corporate office guide. For another footwear brand, see Vans corporate office information.
Why Trust Corporate Office Headquarters?
We checked Converse’s official headquarters-location information, U.S. support number, help center and return policy on September 5, 2026. The phone number was verified from published sources, not by calling it. Corporate Office Headquarters is independent and is not affiliated with Converse or Nike.
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