Banner Health’s corporate office is located in Phoenix, Arizona. Below are the headquarters address and corporate phone number, with separate contacts for patient assistance, hospital billing, urgent care bills, patient portal access, medical records, employee benefits, and complaints.
Quick Answer: Banner Health lists its Phoenix Corporate Center at 2901 N. Central Avenue, Suite 160, Phoenix, AZ 85012, USA. The corporate office phone number is 602-747-4000.
For general assistance, call the Customer Care Center at 833-252-5535. Hospital and doctor-visit billing questions have a separate number: 888-264-2127.
Medical emergencies: Call 911 for a life-threatening emergency. For an immediate concern while receiving care, alert your nurse or doctor rather than waiting for a corporate response.
On This Page
- Corporate office and headquarters address
- Phone numbers and contact options
- Patient complaints and escalation
- Billing disputes and financial assistance
- Insurance questions and health plan appeals
- Patient portal, appointments, and medical records
- Privacy, accessibility, and discrimination concerns
- Human Resources and careers
- Organization and nonprofit structure
- Related corporate office and customer service guides
- Official resources
- Frequently asked questions
- Share your experience
Banner Health Corporate Office and Headquarters Address
- Organization: Banner Health
- Corporate office: Banner Corporate Center, 2901 N. Central Avenue, Suite 160, Phoenix, AZ 85012, USA
- Corporate telephone: 602-747-4000
- Customer Care Center: 833-252-5535
- Official website: BannerHealth.com
The official Corporate Center listing identifies this location as a base for executive leadership and administrative departments. The corporate telephone number is not identified here as a dedicated HR, billing, or patient-complaints hotline.
Corporate correspondence: Confirm the recipient and department before mailing documents. Do not send payments, original medical records, or sensitive patient information to headquarters unless the responsible Banner team instructs you to do so.
Banner Health Phone Numbers and Contact Options
A hospital care concern, a bill, an insurance appeal, and an employee benefits question require different contacts. Use the option that matches the issue.
| Purpose | Contact | What to know |
|---|---|---|
| Corporate inquiries | 602-747-4000 | Phoenix Corporate Center; use specialized contacts for account or patient matters. |
| General patient assistance | 833-252-5535 | Customer Care Center; ask for help identifying the appropriate service. |
| Hospital and doctor-visit bills | 888-264-2127 | Billing questions, account balances, and payment assistance. |
| Urgent care bills | 866-807-9776 | Billing contact listed specifically for Banner Urgent Care. |
| Home care bills | 888-562-7513 | Home Care contact in Banner’s billing directory. |
| Patient portal technical support | 855-355-6500 | Patient Account login and technical assistance, not medical advice. |
| Hospital Patient Relations or Administration | Find the hospital’s telephone number | Ask the hospital operator for the team handling your concern. |
| Medical records | Patient medical records instructions | Select the correct facility and request process. |
| Employee benefits | 833-849-9825 | Benefits Resource Center for employee benefits questions, not patient insurance claims. |
The billing numbers above come from Banner’s billing contact directory. Check the company name and contact instructions on your statement before making a payment.
How to File and Escalate a Banner Health Patient Complaint
For an immediate care or safety concern, tell the treating nurse or doctor. Banner’s patient safety guidance encourages patients to raise concerns with their care team promptly.
For an unresolved hospital experience, call the facility and ask for Patient Relations, Administration, or the person responsible for patient grievances. For an outpatient visit, ask the clinic manager which complaint process applies. These steps can help organize your request:
- Identify the location and visit. Have the facility name, department, visit date, and earlier case reference available.
- Describe the concern clearly. Explain what happened, what remains unresolved, and who you have already contacted.
- State the outcome requested. Ask for an explanation, communication with the care team, a records review, or another specific response.
- Use a private submission channel. Ask how to provide supporting records securely and what authorization is needed when acting for another patient.
- Request follow-up. Ask for the case reference, responsible department, formal grievance instructions when applicable, and a written response or expected update date.
A billing question may need a separate billing review even when it relates to the same visit. Keep both case references. The steps above are practical suggestions, not a guarantee of a refund or a particular investigation outcome.
Reporting Care or Safety Concerns Outside Banner
The Centers for Medicare & Medicaid Services directory identifies State Survey Agencies that investigate healthcare-facility complaints. Choose the state where the care occurred, not automatically Arizona because Banner’s headquarters is there.
You may contact the appropriate agency independently of Banner’s internal process. Medicare’s complaint guidance also distinguishes facility safety issues, professional-conduct concerns, and insurance appeals.
Banner Health Billing Complaints and Financial Assistance
Questioning a Charge or Insurance Balance
Contact the billing team for the service involved. Ask for an itemized explanation and compare the statement with your insurer’s explanation of benefits, which summarizes how the plan processed the claim.
Identify the disputed service date, charge, payment, or adjustment. Ask whether a corrected claim or additional information is needed, and request confirmation of any approved change. Banner’s billing FAQs provide additional guidance about statements and insurance processing.
Hospital and doctor billing hours: Banner lists Monday–Thursday, 8 a.m.–7 p.m.; Friday, 8 a.m.–5 p.m.; and Saturday, 8 a.m.–noon, all Mountain Standard Time. Holiday hours may vary. Do not assume these hours apply to other departments.
Help Paying a Bill
Banner’s financial assistance page explains discounted and charity-care programs. Select the state where you received care and follow that application’s instructions. Eligibility depends on the applicable policy and your circumstances; having insurance does not automatically rule out assistance.
Ask about available payment arrangements and the documents needed for a financial-assistance review. Send applications to the destination shown on the form rather than assuming headquarters processes them. Use the official billing page to reach payment tools.
Insurance Questions and Banner Health Plan Appeals
Receiving care at a Banner facility and being enrolled in a Banner insurance plan are different relationships. For a coverage denial, authorization question, or plan appeal, use the contact information on your insurance card and the instructions in the plan’s notice.
Banner’s Plans and Networks directory identifies its insurance programs. Members should use their specific plan’s resources, such as Banner Medicare Advantage appeals or Banner – University Family Care/ACC grievances.
A hospital complaint does not replace an insurance appeal. Follow the deadline and submission method in your plan documents, and ask about expedited review when the situation is time-sensitive.
Patient Portal, Appointments, and Medical Records
Patient Account Login Help
The Banner Patient Account page lists technical support at 855-355-6500 or 480-684-6000, Monday–Friday, 8 a.m.–4:30 p.m. Mountain Standard Time.
For login problems, note the error message and whether it occurs in the app or a browser. Use the official password-reset tools. For access to someone else’s information, follow Banner’s family-access or representative-authorization process rather than sharing passwords.
Appointments and Messages to Your Provider
The patient account supports appointment scheduling for certain services and messages to providers. Contact the treating office for scheduling changes, referrals, or questions about your care. Corporate and technical-support staff are not substitutes for the clinical team.
Requesting or Correcting Medical Records
Start with Banner’s medical records instructions. The page links to the authorized online request process and explains in-person options through hospital Health Information Management Services or a provider’s office.
Have identification and any required representative documentation ready. Surgery centers, physical therapy, and imaging services have separate instructions on the same page. For an inaccurate record, use the listed request-to-amend process rather than asking billing support to change clinical information.
Privacy, Accessibility, and Discrimination Concerns
Banner’s privacy concerns page directs patients to their hospital’s Patient Relations or Administration team through the hospital operator. Use that route for concerns about how patient information was used or disclosed.
For language assistance or disability-related communication support, notify staff at registration. The Notice of Nondiscrimination lists 602-747-6880 for the Discrimination Coordinator. This is a purpose-specific grievance contact, not general billing or customer service. The notice also explains federal civil-rights complaint options.
Banner Health Human Resources, Benefits, and Careers
Job seekers should use Banner Health Careers. Current employees can start with the Employee Resources directory, which identifies MyWorkday and the MyHR Resource Center for HR and payroll matters.
For employee benefits questions, Banner publishes the Benefits Resource Center number, 833-849-9825, available Monday–Friday, 7 a.m.–7 p.m. Mountain Standard Time.
Current and former employees should confirm the authorized employment-verification process through their HR resources or employment records. The corporate number is not verified as a dedicated HR or employment-verification line. Do not send personnel documents through a patient complaint form.
About Banner Health and Its Nonprofit Structure
Banner Health describes itself as a nonprofit health system, not a publicly traded hospital company. Its official organization overview identifies operations in Arizona, California, Colorado, Nebraska, Nevada, and Wyoming.
The system includes hospitals, outpatient care, specialty services, research, medical education, and health insurance programs. Its nonprofit structure does not mean every service is free; patients should ask about coverage, estimated charges, and financial assistance for their circumstances.
Related Corporate Office and Customer Service Guides
These independent guides cover other healthcare organizations and insurance assistance. They are not Banner Health support channels.
CorporateOfficeHeadquarters.com
- Dignity Health corporate office — corporate information for another hospital and healthcare system.
- HCA Healthcare corporate office — headquarters information for another hospital operator.
CustomerServiceNumbers.com
- Cigna customer service — insurance-account, coverage, and claims guidance for Cigna members, not Banner hospital billing.
- HealthCare.gov customer service — Marketplace application and enrollment assistance, not hospital complaints.
Use an insurance guide only when that organization handles your coverage. These links do not establish whether a particular Banner facility or clinician participates in your plan.
Official Banner Health Resources
- Phoenix Corporate Center address and phone
- Customer Care and contact page
- Hospital and clinic location directory
- Billing telephone numbers and hours
- Financial assistance applications
- Patient Account and technical support
- Medical records requests and amendments
- Banner insurance plans and networks
- Employee resources
- Careers and job applications
Frequently Asked Questions About Banner Health Headquarters
Where is Banner Health headquarters?
Banner’s Phoenix Corporate Center is at 2901 N. Central Avenue, Suite 160, Phoenix, AZ 85012.
What is the Banner Health corporate office phone number?
The corporate number is 602-747-4000. General Customer Care is 833-252-5535.
Which number should I use for a Banner hospital bill?
Hospital and doctor-visit billing questions go to 888-264-2127. Urgent care and home care have separate billing contacts listed above.
How do I contact Banner Health about a patient complaint?
For a hospital experience, ask the facility’s operator for Patient Relations, Administration, or the person handling grievances. Raise immediate care concerns with the treating nurse or doctor.
Is the corporate number also Banner Health’s HR number?
It is not verified as a dedicated HR line. Employees should use MyHR and the employee resources directory; benefits questions have a separate Benefits Resource Center contact.
Can headquarters send me my medical records?
Use Banner’s medical records request process for your facility. Confirm the authorized destination instead of mailing sensitive documents to the corporate office.
Does posting here submit a complaint to Banner Health?
No. A comment on CorporateOfficeHeadquarters.com does not notify Banner, open a patient grievance, dispute a bill, file an insurance appeal, or change a medical record.
Banner Health Reviews and Complaints Guidance
A useful review describes a firsthand experience with a facility, appointment, bill, records request, or support interaction. Identify the general location, issue, contact route, response, and whether the matter was resolved without disclosing sensitive medical details.
Distinguish a healthcare-provider concern from an insurance-plan dispute. Individual reviews are not clinical assessments and do not establish the quality of care across every Banner facility.
Why Trust CorporateOfficeHeadquarters.com?
This guide checks corporate and support details against Banner Health’s published resources and identifies separate contacts for billing, portal support, records, and employee benefits. External complaint information is linked to government resources. Practical escalation suggestions are not presented as guaranteed company outcomes.
Telephone numbers, office details, and procedures can change. Confirm instructions with the team responsible for your facility, account, or insurance plan.
Disclaimer
CorporateOfficeHeadquarters.com is an independent information and review website, unaffiliated with Banner Health, its facilities, or its insurance programs. We cannot access medical records, arrange treatment, change bills, authorize coverage, or contact Banner on your behalf. This guide is not medical, legal, or insurance advice. Organization names and trademarks belong to their owners.
Share Your Banner Health Review or Complaint
Have you contacted Banner Health about a corporate inquiry, patient experience, billing concern, or unresolved support issue? Describe the issue, contact method, response, and outcome below.
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Last updated: September 11, 2026.