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  • ANZ Head Office: Corporate Contacts and Complaints

ANZ Head Office: Corporate Contacts and Complaints 

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ANZ’s head office handles corporate, investor, governance, legal and other company-level matters. Everyday banking questions, transaction disputes, lost cards, fraud reports, financial-hardship applications and customer complaints should normally be directed to the official ANZ support team responsible for the account or service.

ANZ’s head office is located at the ANZ Centre, 833 Collins Street, Docklands, Victoria 3008, Australia. ANZ does not currently publish a verified general head-office switchboard number or general corporate office hours on the official pages reviewed for this update.

ANZ Head Office Contact Information

  • Listed parent company: ANZ Group Holdings Limited
  • Banking entity: Australia and New Zealand Banking Group Limited
  • Head-office address: ANZ Centre, 833 Collins Street, Docklands, VIC 3008, Australia
  • Corporate postal address: PO Box 254, Melbourne, VIC 3001, Australia
  • Investor Relations telephone: +61 3 8654 7682
  • Investor Relations email: in****************@*nz.com
  • Official Australian website: ANZ.com.au
  • Shareholder Centre: ANZ Shareholder Centre

The previously listed number, +61 3 8654 7777, is not included because it could not be verified on ANZ’s current official corporate or customer-contact pages. Investor Relations does not handle personal accounts, cards, banking complaints or fraud reports.

ANZ Customer Service Contacts

ANZ states that the fastest and safest way for customers to contact the bank is through secure messaging in the ANZ or ANZ Plus app. After signing in, use the Support section so that the bank can verify the account holder before discussing account-specific information.

Best ANZ Contact by Issue

  • General account question: Message ANZ securely through the app or call general enquiries.
  • ANZ Plus account: Use the Support tab in the ANZ Plus app.
  • Lost or stolen card: Block or report the card through the app or use the dedicated telephone number.
  • Suspected fraud or scam: Report it immediately through secure app messaging or the relevant fraud telephone line.
  • Transaction dispute: Start the dispute through the ANZ App when the option is available.
  • Internet Banking problem: Contact the Internet Banking support line.
  • Formal complaint: Use the online complaint form, complaints telephone number or an ANZ branch.
  • Financial hardship: Contact the Financial Wellbeing Assist Team.
  • Family violence or financial abuse: Contact ANZ Specialist Customer Connect.
  • First Nations customer support: Use the dedicated First Nations Customer Support Line.
  • Shareholding or dividend: Contact Computershare.
  • Investor or corporate matter: Contact ANZ Investor Relations or write to the head office.
  • Insurance, superannuation or investment product: Contact the provider identified in the policy, statement or product documents.
  • Unresolved eligible complaint: Contact the Australian Financial Complaints Authority after giving ANZ an opportunity to respond.

How to Contact ANZ About a Complaint

How to Submit an ANZ Complaint

  1. Identify the account, card, transaction, loan or service involved.
  2. Contact the relevant support team or use the secure ANZ App.
  3. State clearly that you wish to make a formal complaint.
  4. Describe what happened in chronological order.
  5. Explain the outcome you are seeking.
  6. Provide supporting information through a secure private channel.
  7. Ask for a complaint reference number.
  8. Keep copies of correspondence and notes of telephone conversations.
  9. Follow up using the same complaint reference.
  10. Consider AFCA if the eligible complaint remains unresolved after ANZ’s internal process.

Do not include passwords, PINs, card security codes, one-time passcodes or full account details in an ordinary email, postal letter or public review.

Information to Have Before Contacting ANZ

  • Your name and preferred contact method
  • The relevant ANZ product or service
  • Branch, app, telephone or digital channel involved
  • Dates and approximate times
  • Transaction amount and date
  • Existing dispute or complaint reference
  • Copies of relevant correspondence
  • A clear description of the requested resolution

Only provide complete account numbers, identity documents and other sensitive information through ANZ’s verified secure channels when requested.

Lost or Stolen ANZ Cards

Customers can also temporarily block or report a lost or stolen card through the ANZ App. Act promptly to reduce the risk of unauthorised transactions.

Posting a review on this page does not block a card or notify ANZ that a card is missing.

ANZ Fraud and Scam Support

ANZ provides fast-tracked, secure scam support through the ANZ App at any time.

  1. Log in to the ANZ App.
  2. Tap Support.
  3. Choose Message us.
  4. Enter “Report fraud.”
  5. Follow the secure instructions.

Customers unable to access the app can use these official numbers:

Contact ANZ immediately if you transferred money to a scammer, disclosed banking credentials, installed remote-access software, noticed an unauthorised transaction or lost a device used for banking.

Report Suspicious ANZ Messages

Suspicious emails and text messages claiming to be from ANZ may be forwarded to ho**@***************nz.com.

Do not click links, open attachments or reply to the suspicious message. Forward the original message rather than sending only a screenshot.

Forwarding a suspicious message does not report an unauthorised transaction or stop a payment. Contact ANZ immediately through the app or an official telephone number if money, account access or private information may be at risk.

ANZ Scam and Impersonation Warnings

ANZ states that genuine communications will not ask a customer to:

  • Reveal a password, PIN, ANZ Shield code, token code or one-time passcode
  • Click a link to log in to an account
  • Grant remote access to a computer, phone or tablet
  • Transfer money to another account for safekeeping

Additional precautions:

  • Use the ANZ App or type the official website address directly.
  • Do not trust caller identification alone.
  • Do not rely on a telephone number from an unexpected text message.
  • Do not move money to a so-called secure or reserve account.
  • Do not buy gift cards or cryptocurrency to resolve a bank problem.
  • Do not share a verification code with a caller.
  • Contact ANZ separately using an official channel when uncertain.

Disputing an ANZ Transaction

Customers can lodge certain transaction disputes through the ANZ App. The correct process may depend on whether the transaction is:

  • A card purchase
  • A cash withdrawal
  • A transfer
  • A direct debit
  • A recurring card payment
  • An authorised payment connected to a scam
  • An unauthorised transaction

Contact the merchant first when appropriate, but do not delay reporting suspected fraud or account compromise. Keep receipts, messages, merchant correspondence and cancellation confirmations.

A public review does not lodge a transaction dispute or preserve a card-scheme or legal deadline.

ANZ Financial Hardship Assistance

Contact ANZ as early as possible if repayments are becoming difficult. Available assistance depends on the customer’s circumstances and may include temporary payment relief, an interest-only period, delayed payments or a contract variation.

ANZ may ask for information about income, expenses and debts. Submit financial documents only through the verified application process.

Family Violence and Financial Abuse Support

Customers affected by family violence or financial abuse can request specialist support. Use a safe telephone, device and contact method where possible.

Do not disclose another person’s location, safety plan, account information or family-violence circumstances in a public review.

First Nations Customer Support

ANZ states that this line connects customers with culturally trained team members. It is separate from the general corporate office and investor contacts.

ANZ Plus Support

ANZ Plus uses its own in-app support process.

  1. Open the ANZ Plus App.
  2. Go to the Support tab.
  3. Select Contact Us.
  4. Follow the prompts for account-specific help.

Do not assume that every telephone number for traditional ANZ banking can access or change an ANZ Plus account.

Know Your Customer and Identity Updates

  • Personal Banking KYC support: 1800 434 181
  • From overseas: +61 3 8569 4126
  • Published hours: Monday-Friday, 9:00 AM-7:00 PM AEST or AEDT

Use only ANZ’s secure process to provide identity documents. Do not upload identification documents to a public complaint or review site.

ANZ Customer Advocate

The Office of the Customer Advocate examines customer themes, vulnerability and opportunities to improve fair outcomes. ANZ states that the office does not review an individual complaint simply because a customer requests it.

Customers seeking a decision on their own complaint should use ANZ’s formal complaints process and then consider AFCA when eligible.

Australian Financial Complaints Authority

AFCA provides free and independent dispute resolution for eligible individual and small-business customers whose complaints remain unresolved with ANZ.

Customers should generally make a complaint directly to ANZ first. AFCA has eligibility rules and time limits, so review its current requirements rather than relying on a public comment.

ANZ Shareholder Contacts

Computershare Investor Services Pty Ltd manages ANZ’s share register.

Shareholders should contact Computershare for holdings, dividends, addresses, payment instructions and shareholder statements. Investor Relations does not replace the registry for routine account maintenance.

Never publish a Securityholder Reference Number, Holder Identification Number, tax file number, banking instruction or shareholding statement in a review.

ANZ Corporate Structure

ANZ Group Holdings Limited became the listed parent company of the ANZ Group in January 2023. It is a non-operating holding company and does not itself conduct ordinary banking operations.

Australia and New Zealand Banking Group Limited remains within the ANZ Bank Group and continues to provide regulated banking services. The restructure did not require ordinary customers to change how they interact with ANZ or replace existing customer contracts solely because of the holding-company structure.

ANZ Leadership

  • Chair: Paul O’Sullivan
  • Group Chief Executive Officer: Nuno Matos
  • Group Chief Financial Officer: Farhan Faruqui
  • Group Executive, Australia Retail: Pedro Rodeia
  • Group Executive, Business and Private Bank: Tammy Medard

Executive roles can change. Verify current leadership on ANZ’s official Board of Directors and Executive Committee pages before sending correspondence to a named executive.

Insurance, Superannuation and Investment Products

Some insurance, superannuation and investment products displayed or distributed through ANZ may be issued, insured, administered or managed by a separate entity.

Check the policy, product disclosure statement, account statement or confirmation for:

  • The legal product issuer
  • The claims administrator
  • The responsible complaints process
  • The applicable external dispute-resolution scheme

The ANZ corporate office may not be able to make a claim decision or access a separately administered superannuation or insurance account.

Deceased Estates and Authorised Representatives

Estate representatives, attorneys and authorised third parties should use ANZ’s dedicated process and provide authority documents securely.

Do not mail original wills, probate documents, identity records or powers of attorney to an address found on an unofficial directory. Obtain current instructions from ANZ before sending sensitive or irreplaceable documents.

When to Contact ANZ Head Office

The Docklands head office may be appropriate for:

  • Corporate and governance correspondence
  • Investor Relations matters
  • Major business or institutional enquiries
  • Formal legal correspondence using the correct service process
  • Written escalation after the ordinary complaints process

It is generally not the fastest route for:

  • Blocking a lost card
  • Reporting fraud
  • Disputing a transaction
  • Resetting Internet Banking access
  • Applying for hardship assistance
  • Changing personal account details
  • Obtaining a branch appointment
  • Making an insurance claim

Protect Your Banking and Personal Information

Do not include any of the following in a public review:

  • Account numbers or BSBs
  • Credit or debit card numbers
  • Card security codes
  • PINs or passwords
  • One-time passcodes or token codes
  • Internet Banking customer numbers
  • Transaction or dispute references
  • Loan or mortgage numbers
  • Balances or account statements
  • Passport or driver’s-licence information
  • Tax file numbers
  • Home addresses or private contact details
  • Hardship documents or medical evidence
  • Family-violence or financial-abuse information
  • Names or private details of individual ANZ employees

ANZ Head Office Reviews and Complaints

CorporateOfficeHeadquarters.com currently displays no reviews for ANZ. There are therefore no review dates, verified customer themes, uploaded photos or company responses to summarize.

Future reviews should focus on the customer-service or complaint-handling process without disclosing account, identity, transaction, hardship or fraud information.

Related Corporate Office Pages

Share Your ANZ Experience

Have you contacted ANZ about general banking support, a branch experience, a complaint, fraud, hardship, business banking, shareholder services or corporate correspondence? You may leave a factual review below describing the support channel used, approximate response time and whether the administrative issue was resolved.

Comments and photos are moderated. Do not post account numbers, BSBs, transaction references, card details, passwords, security codes, identity documents, statements, addresses, hardship information, fraud evidence or names of individual employees.

Posting on CorporateOfficeHeadquarters.com does not contact ANZ. It does not freeze a card, secure an account, report fraud, dispute a transaction, request hardship assistance, make a formal complaint, contact AFCA or update a shareholder record.

Last Updated: July 14, 2026

Corporate Office Headquarters Disclaimer

CorporateOfficeHeadquarters.com is an independent consumer-information website and is not affiliated with ANZ Group Holdings Limited, Australia and New Zealand Banking Group Limited, ANZ Plus, Computershare, AFCA, any insurer, superannuation provider or investment manager.

Corporate addresses, telephone numbers, operating hours, leadership roles, banking products, complaints procedures, fraud contacts and support channels can change. Verify current information through ANZ’s official website, app, account documents and product terms.

This website cannot access an account, block a card, reverse a transaction, report fraud, provide financial advice, grant hardship assistance, issue a complaint decision, contact AFCA or update shareholder information.

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