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  • Arnold Clark Head Office: Address, Phone Number and Complaints

Arnold Clark Head Office: Address, Phone Number and Complaints 

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Arnold Clark Automobiles Limited maintains its registered office and Customer Services mailing address at 454 Hillington Road, Glasgow, Scotland G52 4FH. Arnold Clark does not prominently publish a separate universal head-office switchboard. Customers can contact Customer Services at 0141 648 1088 or cu*************@*********rk.com. The privately held automotive group remains fully owned by the Clark family, and Russell Borrie serves as Chief Executive Officer and Group Managing Director.

Arnold Clark Head Office and Corporate Contact Information

The number 0141 648 1088 is Arnold Clark Customer Services. It should not be described as a dedicated executive-office, business-development, Human Resources, payroll, finance-lender, insurance-claims, rental, or corporate switchboard number.

The published hours above are Customer Services hours. Arnold Clark does not prominently publish equivalent public reception hours for its registered office.

Where Is the Arnold Clark Head Office?

Arnold Clark Automobiles Limited’s registered office and principal Customer Services mailing address is:

Arnold Clark Automobiles Limited
454 Hillington Road
Glasgow
Scotland G52 4FH
United Kingdom

This is the address readers generally seek when searching for the Arnold Clark head office, Arnold Clark headquarters, Arnold Clark corporate office, Arnold Clark main office, registered office, Glasgow head office, or corporate mailing address.

The Hillington Road address is not a general vehicle-return location, public refund desk, service workshop, finance-company branch, rental counter, or walk-in complaints office.

Customers should not visit expecting an immediate meeting with an executive, vehicle exchange, finance-account change, insurance decision, repair authorisation, or complaint resolution.

Arnold Clark Ownership and Leadership

Arnold Clark Automobiles Limited is a privately held, family-run automotive business.

The company states that it remains fully owned by the Clark family. It operates a nationwide network of vehicle dealerships, service centres, rental locations, training facilities, and related automotive businesses.

Russell Borrie serves as Chief Executive Officer and Group Managing Director.

The wider Arnold Clark Group includes or supports businesses involving:

  • New, nearly new, and used vehicle sales
  • Car and van servicing
  • MOT testing and repairs
  • Vehicle rental
  • Vehicle management and business leasing
  • Accident repair
  • Insurance products
  • Consumer-credit broking
  • Automotive parts
  • Training through GTG

The correct complaint route depends on which Arnold Clark business, branch, product, or service was involved.

Head Office vs. Local Arnold Clark Branches

Arnold Clark’s corporate and head-office functions handle group leadership, finance, legal affairs, compliance, marketing, technology, privacy, central Customer Services, recruitment strategy, and company-wide operations.

A local branch normally handles:

  • Vehicle sales and purchase agreements
  • Vehicle collection and delivery
  • Part-exchange valuations
  • Vehicle condition at handover
  • Local deposits and sales paperwork
  • Servicing, MOT, and repair appointments
  • Workshop diagnosis and repair updates
  • Manufacturer-warranty questions
  • Courtesy vehicles
  • Local employee or manager conduct

For a sales complaint, Arnold Clark directs customers to the manager of the branch where the vehicle was purchased.

For a servicing or repair complaint, customers should begin with the aftersales manager at the service centre involved.

Central Customer Services is the next step when the branch does not resolve the matter.

Choose the Correct Arnold Clark Contact Route

  • Vehicle sales enquiry: Contact the selling branch or submit the official sales enquiry form.
  • Vehicle handover or condition complaint: Contact the branch manager promptly and preserve photographs and paperwork.
  • Part-exchange or valuation dispute: Contact the sales manager at the branch that completed the valuation.
  • Servicing, MOT, or repair: Contact the service centre or aftersales manager.
  • Urgent servicing appointment change: Call 0141 471 5738.
  • Unresolved branch complaint: Call Customer Services at 0141 648 1088 or email cu*************@*********rk.com.
  • Finance-agreement question: Contact the lender named in the finance agreement or credit report.
  • Finance complaint: Follow the lender’s complaint process and retain its final response.
  • Insurance policy or claim: Contact Arnold Clark Insurance Services or the insurer shown in the policy documents.
  • Rental reservation or complaint: Contact Arnold Clark Car & Van Rental.
  • Online account problem: Email cu***************@*********rk.com.
  • Job application: Use the official careers portal.
  • Privacy question: Email we*************@*********rk.com.
  • Substantial unresolved corporate matter: Preserve the branch and Customer Services complaint history before writing to Hillington Road.

What to Have Before Contacting Arnold Clark

  • The branch or service centre involved
  • The purchase, collection, service, or repair date
  • The vehicle make and model
  • The vehicle registration number, provided privately
  • The sales order, invoice, job card, or rental reservation
  • The finance lender and agreement reference when relevant
  • The insurance provider and policy details when relevant
  • Photographs or videos showing the reported vehicle condition
  • Diagnostic reports, repair estimates, or inspection results
  • The names or roles of branch managers previously contacted
  • Customer Services case or complaint references
  • A concise timeline and the specific resolution requested

Do not post vehicle registration numbers, VINs, finance-agreement references, driving-licence details, bank information, insurance-policy numbers, home addresses, personal phone numbers, employee private information, or unredacted contracts in a public review.

How to Escalate an Arnold Clark Complaint

Begin with the branch manager when the complaint concerns the purchase or collection of a vehicle.

For servicing, MOT, repair, or workshop issues, begin with the aftersales manager.

Arnold Clark states that branch managers should respond within 24 hours.

If the branch does not resolve the issue, contact Customer Services at 0141 648 1088, email cu*************@*********rk.com, or submit the official online form.

Customer Services states that it should respond within three working days.

Provide:

  • The branch
  • The vehicle
  • The relevant dates
  • A clear description of the complaint
  • The branch response
  • The resolution being requested

For a substantial matter that remains unresolved, written correspondence may be sent to:

Arnold Clark
Customer Services Department
454 Hillington Road
Glasgow
G52 4FH
United Kingdom

Send copies rather than original agreements, receipts, identity documents, inspection reports, photographs, or financial records.

Do not send a vehicle, key, part, tyre, battery, or other physical evidence to the registered office unless Arnold Clark gives specific instructions.

Arnold Clark Vehicle-Sales Complaints

Vehicle-sales complaints may involve:

  • The advertised specification
  • Vehicle condition at collection
  • Missing accessories or documents
  • Delivery delays
  • Part-exchange valuations
  • Deposit or cancellation disputes
  • A mechanical problem discovered after purchase
  • A difference between a sales discussion and the written agreement

Review the advert, order form, invoice, handover record, warranty documents, and any written promises made before purchase.

Photograph the vehicle and report missing equipment, warning lights, visible damage, or an incorrect specification promptly.

A verbal discussion can be difficult to verify. Ask the branch to confirm important representations and proposed resolutions in writing.

When a concern involves the condition or roadworthiness of a vehicle, obtain an appropriate professional inspection where necessary and preserve the report.

Servicing, MOT, Repair, and Warranty Complaints

Service and repair complaints may involve:

  • A delayed appointment
  • Work not completed
  • A repeat fault
  • A disputed diagnosis
  • An unexpected charge
  • Damage allegedly caused during service
  • A manufacturer-warranty decision
  • A courtesy-vehicle problem

Contact the aftersales manager at the service centre involved.

Keep the job card, estimate, invoice, diagnostic report, photographs, manufacturer-warranty terms, and details of previous repair attempts.

Ask the service centre to explain:

  • What fault was identified
  • What work was authorised
  • Which parts were replaced
  • Whether the repair is covered by a warranty
  • Why additional work or cost is required
  • What happens if the same fault returns

Do not authorise another repairer and assume reimbursement unless Arnold Clark, the manufacturer, insurer, warranty administrator, or applicable agreement permits it.

Arnold Clark Finance Complaints

Arnold Clark acts as a credit broker rather than a lender.

The finance company named in the agreement normally controls:

  • Loan or hire-purchase payments
  • Interest and charges
  • Settlement figures
  • Credit decisions
  • Payment arrears
  • Voluntary termination
  • Ownership under the finance agreement

For an ordinary finance-account question, contact the lender first.

For a complaint about how finance was introduced or explained, contact the branch and Arnold Clark Customer Services as appropriate, while also following the lender’s complaint process.

Arnold Clark states that lenders are responsible for administering the current FCA motor-finance commission redress scheme. Customers wishing to complain about a potentially affected historical agreement should contact the lender directly.

If a qualifying financial-services complaint is not resolved after the firm’s formal process, the final-response letter should explain whether the customer can refer it to the Financial Ombudsman Service.

Alternative Dispute Resolution

If a non-financial vehicle-sale or service dispute remains unresolved after the branch and Customer Services process, Arnold Clark directs eligible customers to the National Conciliation Service.

The external service may request:

  • The original complaint
  • Arnold Clark’s final response
  • The purchase or repair documents
  • Inspection reports
  • Evidence of the requested resolution

The appropriate dispute-resolution route depends on whether the issue involves vehicle retail, repairs, finance, insurance, or rental.

Arnold Clark Rental Complaints

Arnold Clark Car & Van Rental maintains separate Customer Services contacts.

Rental customers can call 0141 849 7170 or email co***************@*********rk.com.

Rental complaints may involve:

  • Reservation changes
  • Vehicle condition
  • Deposits or additional charges
  • Fuel charges
  • Damage assessments
  • Breakdown or accident handling
  • Vehicle availability

Keep the reservation, checkout and return documents, photographs, payment record, and any damage report.

Eligible rental complaints may be referred to the British Vehicle Rental and Leasing Association conciliation service after Arnold Clark’s process.

Arnold Clark Insurance Complaints

Arnold Clark Insurance Services has separate support from vehicle-sales Customer Services.

Customers can call 0131 555 5999 or email co*******@******************ce.com.

The insurance provider or underwriter shown in the policy documents may control claims, coverage, cancellation, and settlement decisions.

Keep the policy schedule, terms, claim reference, insurer correspondence, and final-response letter.

Qualifying unresolved insurance complaints may be referred to the Financial Ombudsman Service within the deadline shown in the final response.

Arnold Clark Employee, HR, and Applicant Questions

Arnold Clark does not prominently publish one universal public Human Resources, payroll, benefits, or employee-relations telephone number.

The Customer Services number should not be relabelled as Arnold Clark HR.

Applicants should use the official Arnold Clark Careers website and the contact details associated with a specific vacancy or interview.

Current employees should use authorised internal management, People, payroll, benefits, or employee-relations contacts.

Do not publish National Insurance numbers, employee IDs, payroll records, work schedules, medical information, disciplinary records, or private workplace correspondence in public comments.

Arnold Clark Reviews and Complaints

There are currently no reviews visibly displayed on this CorporateOfficeHeadquarters.com page.

Because no comments are shown, there is not enough information to identify recurring complaint themes, review averages, ratings, customer sentiment, or common experiences contacting Arnold Clark head office.

When leaving an Arnold Clark review below, identify whether the experience involved:

  • A new or used vehicle purchase
  • A branch or sales manager
  • Servicing or repair
  • Finance
  • Insurance
  • Vehicle rental
  • An online account
  • Employment or recruitment
  • Corporate correspondence

Helpful reviews include the general branch location, approximate date, issue type, official support route used, response time, and whether the matter was resolved.

Fake Arnold Clark Support and Job Warning

Use ArnoldClark.com, the official branch directory, the careers portal, the named lender, or the insurer shown in the policy before providing personal or financial information.

Be cautious with:

  • Fake vehicle deposits
  • Requests to change bank-payment details
  • Finance-refund offers requiring an upfront fee
  • Unverified job offers
  • Requests for gift cards or cryptocurrency
  • Messages asking for passwords or one-time security codes
  • Requests for remote access to a device

Verify bank-transfer and vehicle-payment instructions with the branch through a previously confirmed phone number before sending money.

Arnold Clark Competitors

Arnold Clark competes with national and regional new- and used-car retailers, dealer groups, service centres, rental providers, and online vehicle marketplaces.

Relevant automotive retail competitors include Motorpoint, Evans Halshaw, Sytner, Stoneacre, and other manufacturer-franchised dealer groups.

Unrelated UK retailers should not be included merely to increase internal-link volume.

Related Resources

Frequently Asked Questions About Arnold Clark Head Office

Where is Arnold Clark head office?

Arnold Clark Automobiles Limited’s registered office and Customer Services mailing address is 454 Hillington Road, Glasgow, Scotland G52 4FH.

What is Arnold Clark’s head-office phone number?

Arnold Clark does not prominently publish a separate universal head-office switchboard. Customer Services can be reached at 0141 648 1088.

Is 0141 648 1088 Arnold Clark’s corporate number?

It is the published Customer Services number. It should not be described as a dedicated executive, Human Resources, finance, insurance, or rental number.

What is Arnold Clark’s customer-service email?

The current Customer Services email is cu*************@*********rk.com.

What are Arnold Clark Customer Services hours?

The current published telephone hours are Monday-Friday from 8:30 a.m.-7 p.m., Saturday from 9 a.m.-12 p.m., and Sunday closed.

Who owns Arnold Clark?

Arnold Clark is privately held and remains fully owned by the Clark family.

Who is the CEO of Arnold Clark?

Russell Borrie is Chief Executive Officer and Group Managing Director.

How do I complain about an Arnold Clark branch?

Contact the branch manager for a sales complaint or the aftersales manager for a servicing complaint. Escalate an unresolved matter to central Customer Services.

How do I complain about Arnold Clark finance?

Identify the lender shown in the agreement and use its complaint process. Arnold Clark is generally the credit broker rather than the lender.

Can I take an Arnold Clark complaint to an ombudsman?

Qualifying financial-services complaints may be referred to the Financial Ombudsman Service after the firm’s complaint process. Eligible vehicle-sale or repair disputes may use the National Conciliation Service.

What is Arnold Clark’s Human Resources phone number?

Arnold Clark does not prominently publish one universal public HR number. Applicants should use the careers portal, and current employees should use authorised internal contacts.

Can I visit Arnold Clark head office to return a vehicle?

No public walk-in vehicle-return, refund, repair, finance, or complaints counter is advertised at the registered office.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides head-office, headquarters, address, ownership, leadership, complaint-route, and review information for automotive retailers, manufacturers, rental companies, insurers, financial businesses, and other organisations.

This page is designed to distinguish Arnold Clark’s Glasgow registered office from local branches, Customer Services, service centres, finance lenders, insurance providers, rental support, careers, privacy contacts, and external dispute-resolution services.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Arnold Clark Automobiles Limited, the Clark family, Arnold Clark Finance, Arnold Clark Insurance Services, Arnold Clark Car & Van Rental, any dealership, manufacturer, lender, insurer, employee, or Customer Services representative.

This page is provided for informational purposes only and is not legal, financial, credit, insurance, automotive, employment, privacy, or consumer-rights advice.

Addresses, phone numbers, executives, business units, branch locations, finance providers, insurance contacts, complaint procedures, and external redress arrangements may change. Review the current purchase agreement, finance contract, insurance policy, rental terms, repair documents, and official Arnold Clark information applying to the particular matter.

Share Your Experience

Have you contacted an Arnold Clark branch, branch manager, aftersales manager, Customer Services, a lender, insurance support, rental support, the registered office, Human Resources, or an external dispute-resolution service?

Share your experience with a vehicle purchase, collection, part exchange, deposit, service, repair, MOT, warranty, finance agreement, insurance product, rental, job application, or corporate escalation below.

Helpful reviews include the general branch location, approximate date, issue type, official support route used, response time, and whether the complaint was resolved. Please do not post vehicle registrations, VINs, finance references, policy numbers, bank details, driving-licence information, home addresses, private phone numbers, employee personal details, or unredacted contracts.

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