Regus Corporate Office, Customer Support and Complaints 

Regus is a global flexible-workspace brand within International Workplace Group plc, commonly known as IWG. Regus provides private offices, coworking spaces, meeting rooms, virtual-office services, business addresses, day offices, access plans, and other workplace products.

Regus does not currently publish one clearly verified U.S. corporate-office telephone number or public headquarters address for ordinary customer complaints on its main official website. Existing customers are directed to sign in to MyRegus, where they can manage billing, invoices, documents, agreements, services, key contacts, and customer-support requests. Prospective customers should use the official sales contact form or contact the relevant Regus center.

Regus Corporate and Customer Support Information

• Brand: Regus
• Parent Company: International Workplace Group plc, commonly called IWG
• Verified Public U.S. Corporate Telephone: Regus does not prominently publish one universal U.S. corporate switchboard on its current official pages
• Verified Public U.S. Headquarters Address: Regus does not prominently publish one universal U.S. headquarters address for customer correspondence on its current official pages
• Existing-Customer Support: Sign in and access MyRegus support
• New Workspace and Sales Enquiries: Contact a Regus workspace specialist
• Regus App: Manage bookings, accounts, invoices and support
• United States Locations: Find Regus workspaces in the United States
• Official Website: Regus.com
• Parent-Company Website: International Workplace Group
• Investor Relations: IWG Investor Relations
• Careers: IWG and Regus Jobs
• Privacy Policy: Regus Privacy Policy
• Website Terms: Regus Terms and Conditions

The previously listed telephone number, 972-865-4600, is not included as a verified current corporate or customer-service number because it is not prominently published on Regus’ current official contact, account, legal, app, or United States pages.

The previously listed address, 15305 Dallas Parkway, Addison, TX 75001, is also omitted from the verified contact block because the current official pages reviewed do not identify it as Regus’ public U.S. corporate headquarters or customer-correspondence address.

Regus does not publish Monday through Friday, 8:00 AM to 5:00 PM Central as universal corporate-office hours. Sales, customer support, local center access, reception, mail handling, and meeting-room schedules may each operate differently.

Where Is Regus Headquarters?

Regus is a brand within International Workplace Group plc rather than a standalone publicly listed U.S. company with one prominently advertised American customer headquarters.

IWG operates internationally through Regus and other workspace brands. Its corporate website describes a global organization with thousands of locations, while Regus’ United States website provides location-specific workspace listings throughout the country.

Customers should not assume that an address appearing on an invoice, workspace agreement, state business filing, privacy notice, or older directory is the correct destination for a customer complaint, cancellation notice, legal notice, retainer request, or returned equipment.

Before mailing time-sensitive correspondence, confirm the contracting company, notice address, and delivery method stated in the signed agreement.

Regus Ownership and Corporate Structure

Regus is part of International Workplace Group plc, commonly abbreviated as IWG. The group also operates other flexible-workspace brands and services.

• Workspace Brand: Regus
• Parent Company: International Workplace Group plc
• Founder: Mark Dixon
• Founded: 1989
• Industry: Flexible offices, coworking, meeting rooms, virtual offices and workplace services

In June 2026, IWG announced that Christian Schmitz would succeed Mark Dixon as chief executive officer. Mark Dixon was expected to move to executive chairman, with Douglas Sutherland becoming deputy chairman.

Some company webpages may continue to display earlier titles during the transition. Leadership roles, corporate addresses, operating entities, brands, and location counts can change, so readers should verify current information through IWG’s official corporate and investor websites.

Regus Corporate Office vs. Customer Support and Local Centers

Company-level corporate teams handle parent-company strategy, governance, investor relations, corporate partnerships, public reporting, media matters, and other group-level issues.

MyRegus customer support handles existing agreements, billing, invoices, services, documents, account access, team permissions, key contacts, and support tickets.

Local Regus centers generally handle:

• Building access
• Reception services
• Office and meeting-room readiness
• Mail and package handling
• Local internet and facility issues
• Room bookings
• Keys, cards and access credentials
• Local house rules
• Center-specific amenities
• Day-to-day workspace concerns

Prospective customers should use the public sales form. Existing customers should not rely on a sales adviser to cancel an agreement, correct an invoice, request a retainer refund, or resolve an authenticated account issue.

Choose the Correct Regus Support Route

• New office or coworking enquiry: Use the official Regus contact form.
• Existing account support: Sign in to MyRegus and raise a support ticket.
• Invoice or payment question: Use Billing and Payments in MyRegus.
• Agreement or document request: Use Document Management in MyRegus.
• Cancellation or non-renewal: Follow the notice instructions in the signed agreement and retain confirmation.
• Retainer refund: Contact the authenticated account-support team and provide the agreement and closing account information.
• Post-cancellation invoice: Compare the invoice with the cancellation confirmation, notice period and agreement end date.
• Account-access problem: Use the account login and recovery process before opening a support request.
• Local center complaint: Contact the community or center team and create a written MyRegus support record.
• Mail or package issue: Contact the center that received or handled the item.
• Meeting-room or day-office booking: Manage the booking through the account or Regus app.
• Door or workspace access: Contact the center immediately and use the app or account support tools.
• Virtual-office problem: Contact account support and the center providing the business address or mail service.
• Marketing unsubscribe issue: Use the unsubscribe method and privacy contact process.
• Investor matter: Contact IWG Investor Relations rather than Regus customer support.
• Employment application: Use the IWG careers website.

What to Have Before Contacting Regus

• Contracting company name
• Regus or IWG account email
• Agreement number
• Workspace center and address
• Product type, such as office, coworking, virtual office or membership
• Agreement start and end dates
• Cancellation or non-renewal notice
• Invoice number
• Payment date and method
• Retainer or deposit information
• Copies of written sales representations
• Support-ticket number
• Names or roles of departments previously contacted
• A concise description of the requested resolution

Provide agreements, invoices, payment records, business-registration documents, account numbers, addresses, identification, and access credentials only through official private support channels.

How to Escalate an Unresolved Regus Complaint

1. Identify the legal entity and Regus center named in the agreement.
2. Sign in to MyRegus and review the agreement, invoices, payments and key contacts.
3. Raise a support ticket under the correct product or billing category.
4. Describe the issue factually and in chronological order.
5. Attach only the documents needed to support the request.
6. State the specific resolution being requested.
7. Ask for or retain the support-ticket number.
8. Follow up through the same ticket rather than opening multiple unrelated requests.
9. Contact the local center when onsite facts or local services need to be verified.
10. Request supervisory or account-management review when the initial response does not address the issue.
11. Send a formal written notice only to the address and by the method required in the signed agreement.

A general public review, sales form, social-media comment, or letter to an unverified corporate address may not satisfy a contractual notice requirement.

MyRegus Account Support

Regus directs existing customers to MyRegus for authenticated account management and customer support.

Available MyRegus functions may include:

• Managing payment methods
• Viewing invoices
• Updating billing information
• Managing products and services
• Viewing and downloading documents
• Managing team members and permissions
• Finding product-specific key contacts
• Submitting customer-support requests
• Managing bookings
• Reviewing account history

• Regus Account Page: Access MyRegus

Customers who inherited an account through a company acquisition, employee departure, ownership change, or email-domain change should gather proof of authority before requesting administrative access.

Regus App Support

The Regus mobile app provides account, booking, workspace-access and support functions.

Regus advertises features including:

• Workspace bookings
• Meeting-room bookings
• Real-time availability and pricing
• Mobile check-in
• Door access at supported locations
• Account and invoice management
• Support and feedback

• Regus App Information: Download or learn about the Regus app

Do not publish app screenshots that reveal invoices, account identifiers, QR codes, access credentials, customer names, meeting details, or business addresses.

Regus Billing and Invoice Complaints

Before disputing a Regus invoice, compare it with:

• The signed agreement
• Product and service schedule
• Agreement start and end dates
• Notice and renewal terms
• Center charges
• Meeting-room or day-office bookings
• Mail-forwarding and telephone services
• Printing, internet or additional service charges
• Taxes
• Credits and previous payments
• Retainer deductions

Use MyRegus Billing and Payments to view invoices and update payment information. Submit a written support ticket identifying each disputed line rather than making only a general statement that the total is incorrect.

A billing complaint does not automatically pause payment obligations, collection activity, late fees, or service restrictions. The signed agreement and applicable law control those issues.

Cancellation, Renewal and Agreement-End Questions

Regus describes its contracts as service agreements rather than real-property leases or tenancies. Cancellation and renewal obligations depend on the signed agreement, product, location and notice requirements.

Before attempting to end an agreement:

1. Download the current agreement and product documents.
2. Identify the stated end date.
3. Review automatic-renewal provisions.
4. Review the required notice period.
5. Confirm the permitted notice method.
6. Submit notice through the required channel.
7. Save the confirmation and support-ticket number.
8. Review later invoices for unexpected renewal or service charges.

A conversation with a salesperson, receptionist or local employee may not replace the written notice required by the agreement.

Post-Cancellation Charges

If an invoice or card charge appears after cancellation:

• Confirm whether cancellation was accepted.
• Check the effective agreement-end date.
• Review whether notice was given before the deadline.
• Identify services that continued through the end date.
• Check for renewal, restoration, mail handling or other charges.
• Compare the transaction with the final account statement.
• Submit the cancellation confirmation with the support ticket.

Contact the card issuer about an unauthorized completed transaction, but do not assume that a card dispute changes the underlying workspace agreement.

Regus Retainer Refunds

Some Regus workspace agreements require a retainer or similar advance payment. The agreement should explain how the retainer is held, applied and returned.

Before requesting a refund, gather:

• The agreement number
• Agreement-end confirmation
• Final invoice
• Account ledger
• Proof that all required payments were made
• Bank or payment information requested through the secure process
• Previous support-ticket numbers

Ask support to confirm in writing:

• Whether the account is closed
• The amount approved for return
• Any deductions
• The payment method
• The date the refund was issued
• Any transaction or reference number

Do not publish the agreement number, retainer amount, bank information, payment-card details, or refund transaction number in a public review.

Virtual Office and Business Address Complaints

Regus offers business-address and virtual-office services that may include mail handling, forwarding, call answering and workspace access.

Before purchasing or cancelling a virtual office, confirm:

• The exact address provided
• Whether business registration is permitted
• Mail collection and forwarding terms
• Forwarding fees
• Identification or compliance requirements
• Telephone-answering services
• Workspace-access benefits
• Agreement length and renewal rules
• Cancellation notice requirements
• What happens to mail after the service ends

Customers remain responsible for understanding government, licensing, banking, tax, company-registration and postal requirements that may apply to use of a business address.

Mail and Package Complaints

Contact the specific Regus center when a mail or package issue involves:

• Missing mail
• Delayed notification
• Forwarding instructions
• Incorrect forwarding address
• Uncollected packages
• Charges for handling or forwarding
• Mail received after cancellation

Record the sender, carrier, tracking information, delivery date and center involved. Do not publish tracking numbers, business addresses, customer names or photographs of mail labels.

Meeting Rooms, Day Offices and Coworking Bookings

Regus offers meeting rooms, day offices, hourly offices, coworking passes and access plans.

For a booking complaint, retain:

• Booking confirmation
• Location
• Date and time
• Room or workspace type
• Price and taxes
• Cancellation terms
• Access instructions
• Photographs of a material facility problem

Report an access or room-readiness issue to the center immediately so staff have an opportunity to correct it during the booking.

Workspace Access, Internet and Facility Complaints

Local center staff should generally be contacted first about:

• Door or access-card problems
• Reception service
• Internet connectivity
• Heating or cooling
• Cleaning
• Noise
• Meeting-room equipment
• Printing
• Shared-kitchen facilities
• Building access and security

Urgent building-safety concerns should be reported to onsite management and emergency services when appropriate. Do not wait for a corporate complaint response during an immediate safety threat.

Sales Representations and Written Agreement Terms

Prospective customers should request written confirmation of important terms before accepting a Regus product.

Confirm in writing:

• Monthly or recurring price
• Setup and activation fees
• Retainer requirements
• Agreement length
• Renewal and notice rules
• Mail and telephone charges
• Workspace-access limits
• Center opening and access hours
• Included services
• Additional service charges

Keep the proposal, quotation, order form, agreement, house rules, emails and amendments. Do not rely solely on an oral description when a written document states different terms.

Marketing Emails and Privacy Requests

Use the unsubscribe link included in a marketing email when the concern involves promotional communications.

For a continuing privacy or marketing-preference concern:

• Retain an example message.
• Record the date of the unsubscribe request.
• Confirm which email address or telephone number is affected.
• Use the Regus privacy process.
• Avoid publishing the full email header or private contact information.

• Privacy Policy: Regus privacy information

Regus Careers and Employment

• Careers Website: Search IWG and Regus jobs

Job applicants should use the official careers website. Be cautious of recruitment messages requesting application fees, gift cards, cryptocurrency, banking credentials, equipment purchases or remote access to a computer.

Do not publish Social Security numbers, identification documents, employment records, background-check information or banking details in a review.

IWG Investor Relations

• Investor Relations Website: IWG Investor Relations

Investor Relations handles shareholder and corporate-reporting matters. It does not cancel Regus agreements, correct customer invoices, issue retainer refunds, manage mail or resolve local center complaints.

Regus Scam and Impersonation Warning

Use Regus.com, IWGplc.com, MyRegus and contact information supplied through the authenticated account before providing business, agreement, payment or identity information.

Be cautious of:

• Sponsored customer-service telephone numbers
• Fake invoice-payment instructions
• Requests to redirect payments to a new bank account
• Fraudulent workspace listings
• Fake retainer-refund messages
• Requests for passwords or verification codes
• Unexpected requests for remote access to a computer
• Job offers requiring payment
• Payment requests involving gift cards, cryptocurrency or transfers to individuals

Verify unexpected payment changes through an established MyRegus contact or support ticket.

Regus Reviews and Complaints

CorporateOfficeHeadquarters.com currently displays five Regus reviews dated March through June 2025.

Visible themes include an allegedly delayed retainer refund, continued invoicing after a virtual-office cancellation, attempted charges following the end of an agreement, difficulty contacting support without account access, and concerns that oral sales representations did not match written agreement terms.

These are individual, unverified customer accounts. They should not be treated as proof that Regus breached an agreement, improperly retained money, deliberately charged cancelled services, concealed contract terms or provides company-wide poor service.

No Regus or CorporateOfficeHeadquarters.com response is currently visible beneath the reviews.

Regus Competitors

Regus competes with global, national and local flexible-workspace businesses, coworking operators, executive-suite providers, virtual-office companies, traditional commercial landlords and meeting-room providers.

Frequently compared providers include WeWork, Servcorp, Industrious, local coworking brands and other IWG workspace brands. Product terms, legal entities, support systems and cancellation requirements differ by provider.

Related Resources

• Official Regus Website
• Regus Sales Contact Form
• Regus Account and MyRegus Access
• Regus Mobile App
• Regus United States Locations
• Regus Privacy Policy
• Regus Website Terms
• International Workplace Group
• About IWG
• IWG Workspace Brands
• IWG Investor Relations
• IWG and Regus Careers

Frequently Asked Questions About Regus Corporate Office

What is the Regus corporate phone number?

Regus does not prominently publish one universal U.S. corporate or customer-service telephone number on its current official pages. Existing customers should use MyRegus support, while prospective customers should use the sales contact form or a location-specific contact route.

Is 972-865-4600 still the Regus customer-service number?

That number is not prominently displayed on Regus’ current official contact, account, app, legal or United States pages and should not be presented as verified without direct company confirmation.

Is Regus headquartered at 15305 Dallas Parkway?

The current official pages reviewed do not prominently identify that address as the current public U.S. headquarters or customer-correspondence address. Confirm the correct entity and notice address before mailing anything.

How do I contact Regus customer support?

Sign in to MyRegus and raise a customer-support ticket. The authenticated account also provides billing, invoice, document and key-contact tools.

How do I dispute a Regus invoice?

Review the invoice, agreement, service schedule, cancellation notice, bookings and account ledger. Submit a MyRegus support ticket identifying the disputed line items and the requested correction.

How do I cancel a Regus agreement?

Review the signed agreement for the required notice period, notice method and agreement end date. Submit notice through the required channel and retain written confirmation.

How do I request a Regus retainer refund?

Use MyRegus support and provide the agreement number, end confirmation, final invoice and account information through the secure process. Ask for written confirmation of the approved amount, deductions, issue date and transaction reference.

Is a Regus contract a lease?

Regus states that its contracts are service agreements and are not rental agreements, leases or tenancies, even when workspace charges are informally described as rent.

Who owns Regus?

Regus is a brand within International Workplace Group plc, commonly called IWG.

Who leads IWG?

IWG announced in June 2026 that Christian Schmitz would succeed founder Mark Dixon as CEO, with Dixon moving to executive chairman. Readers should verify current titles through IWG’s official investor website.

Does posting a review contact Regus?

No. Posting on CorporateOfficeHeadquarters.com does not contact Regus, cancel an agreement, dispute an invoice, request a refund, stop recurring billing, restore account access or create a MyRegus support ticket.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, ownership, contact-route, complaint and review information for workspace providers, retailers, restaurants, financial institutions, healthcare companies, airlines, hotels, manufacturers and other major organizations.

This page is designed to help readers distinguish Regus and IWG corporate functions from prospective-customer sales, MyRegus customer support, local center teams, virtual-office services, meeting-room bookings, billing, Investor Relations and careers.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Regus, International Workplace Group plc, MyRegus, any Regus center, building owner, franchise or partnership operator, employee, landlord, payment provider, postal carrier or government agency.

This page is provided for informational purposes only and is not legal, financial, tax, real-estate, leasing, privacy or business-registration advice.

Corporate addresses, telephone numbers, operating entities, agreement terms, billing procedures, retainer rules, renewal requirements, support routes, leadership and center locations can change. Verify current information through Regus’ official websites, MyRegus and the documents governing the customer’s services.

CorporateOfficeHeadquarters.com cannot access an account, cancel an agreement, correct an invoice, stop a charge, issue a retainer refund, forward mail, restore workspace access or submit a complaint to Regus.

Share Your Regus Experience

Have you contacted MyRegus support, a local Regus center, an account manager, billing support, virtual-office services, the Regus app, IWG Investor Relations or another official channel? Leave a factual review below describing the general issue, support route used, approximate response time and whether the matter was resolved.

Helpful reviews may include the center city and state, general product type, approximate date, contact route used, response time and final result.

Please do not post agreement numbers, invoices, exact account balances, payment-card information, bank details, business-registration documents, street addresses, mailbox details, access credentials, private email addresses, employee names or confidential company information.

Posting on CorporateOfficeHeadquarters.com does not contact Regus. It does not cancel an agreement, prevent renewal, stop billing, request a retainer refund, restore account access, dispute an invoice, change mail forwarding or protect a contractual, payment, privacy, regulatory or legal deadline.

Last Updated: July 15, 2026