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  • United Rentals Corporate Office, Customer Care and Complaints

United Rentals Corporate Office, Customer Care and Complaints 

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United Rentals corporate office headquarters is located at 100 First Stamford Place, Suite 700, Stamford, CT 06902. The company currently lists 203-622-3131 for corporate information and 844-873-4948 for 24/7 Customer Care. United Rentals, Inc. is a publicly traded equipment-rental company listed on the New York Stock Exchange under the symbol URI, with Matthew J. Flannery serving as president and chief executive officer.

Customers with questions about equipment availability, reservations, delivery, pickup, rental extensions, breakdowns, service, invoices, payments, credit accounts, training, or branch service should use Customer Care or the branch responsible for the rental before escalating an unresolved concern to the Stamford corporate office.

United Rentals Corporate Office Contact Information

The former number 1-800-877-3687 is not prominently listed on United Rentals’ current official contact pages. The currently published nationwide Customer Care number is 844-873-4948.

The Stamford corporate office is not a rental branch, equipment pickup or return yard, repair shop, training facility, invoice-processing counter, or destination for damaged equipment.

Where Is United Rentals Headquarters?

United Rentals corporate office and headquarters is located at 100 First Stamford Place, Suite 700, in Stamford, Connecticut.

This is the address readers generally need when searching for United Rentals corporate office, United Rentals headquarters, corporate address, head office, home office, main office, or corporate phone number.

Customers should not deliver equipment, keys, fuel cards, rental documents, damaged parts, tools, or payments to the Stamford headquarters unless United Rentals provides specific written instructions.

United Rentals Corporate Structure and Leadership

United Rentals, Inc. is a publicly traded company listed on the New York Stock Exchange under the symbol URI. It describes itself as the world’s largest equipment-rental company.

The company’s current executive leadership includes:

  • President and Chief Executive Officer: Matthew J. Flannery
  • Executive Vice President and Chief Operating Officer: Michael Durand
  • Executive Vice President and Chief Financial Officer: William “Ted” Grace
  • Executive Vice President and Chief Administrative Officer: Craig Pintoff

United Rentals’ June 2026 corporate information reports 1,767 global branches, including 1,658 locations in North America, 44 in Europe, and 65 in Australia and New Zealand. The company reports approximately 27,900 employees and a rental fleet with an original equipment cost of approximately $22.6 billion.

Leadership, branch counts, fleet size, and corporate statistics can change. Readers seeking current investor or corporate information should review the official United Rentals website and corporate fact sheet.

Corporate Office vs. Customer Care and Local Branches

The Stamford corporate office handles company-level business, governance, legal matters, partnerships, investor relations, media, corporate careers, and higher-level unresolved issues.

United Rentals Customer Care assists with general rental questions, equipment support, locating branches, reservations, service requests, account access, and routing customers to the correct department.

Local branches generally control:

  • Local equipment availability
  • Rental quotes and reservations
  • Delivery and pickup scheduling
  • Branch operating hours
  • Equipment preparation
  • Rental extensions
  • Fuel and service charges
  • Local account contacts
  • Equipment inspections
  • Branch-level complaint investigation

Choose the Correct United Rentals Support Route

  • Reserve equipment: Search the online rental catalogue, use the mobile app, call Customer Care, or contact a branch.
  • Equipment availability or pricing: Contact the branch serving the jobsite.
  • Delivery question: Contact the branch or track the delivery through the mobile app or Total Control.
  • Extend a rental: Use the mobile app, Total Control, or contact the branch before the scheduled end date.
  • Request pickup or off-rent: Submit the request through the app, Total Control, Customer Care, or the branch and retain confirmation.
  • Equipment breakdown: Stop unsafe use and contact 24/7 Customer Care or the responsible branch.
  • Rental-equipment service: Submit a service request through the app or call Customer Care.
  • Damage, loss, or theft: Contact the branch immediately and follow the rental agreement’s reporting requirements.
  • Invoice or payment: Use Total Control, the mobile app, or the account contact shown on the invoice.
  • Credit application: Use the official United Rentals credit application.
  • Lien release: Use the invoice and payment area or contact the responsible credit department.
  • Owned-equipment repair: Contact Customer Equipment Solutions.
  • Training: Use United Academy or contact the applicable training location.
  • Used equipment: Contact the used-equipment sales team or listing location.
  • Employment: Use the official United Rentals careers site.
  • Investor matter: Contact Investor Relations rather than Customer Care.
  • Corporate or legal matter: Contact the Stamford corporate office through the appropriate formal route.

What to Have Before Contacting United Rentals

  • Customer or rental account number
  • Rental contract number
  • Invoice number
  • Branch name and location
  • Jobsite city and state
  • Equipment description
  • Equipment identification or asset number
  • Rental start and scheduled end dates
  • Delivery or pickup confirmation
  • Date and time the issue occurred
  • Error message, warning light, or observed equipment condition
  • Photographs of damage or equipment condition
  • Name or role of the representative previously contacted
  • Existing service or complaint reference number
  • A concise description of the requested resolution

Provide account numbers, contracts, invoices, jobsite addresses, payment information, equipment identifiers, and employee contact details only through an official private support process. Do not publish them in a public review.

How to Escalate an Unresolved United Rentals Complaint

Begin with the branch or department responsible for the rental, delivery, invoice, equipment, training, or account.

  1. Contact the branch representative or branch manager.
  2. Call 24/7 Customer Care at 844-873-4948.
  3. Submit the official online contact form and select the most relevant subject.
  4. Describe the issue factually and in chronological order.
  5. State the resolution being requested.
  6. Ask for a service, complaint, or case reference number.
  7. Keep contracts, invoices, photographs, delivery records, and correspondence.
  8. Follow up using the same case reference.
  9. Request district, regional, credit, safety, or corporate review when appropriate.
  10. Send a concise written escalation to the Stamford corporate office after the responsible support process has been used.

A written company-level escalation may be sent to:

United Rentals, Inc.
100 First Stamford Place, Suite 700
Stamford, CT 06902

Send copies rather than original contracts, titles, receipts, certificates, tax documents, or other irreplaceable records. Do not send equipment, keys, parts, or hazardous material to the corporate office.

Rental Reservations and Equipment Availability

United Rentals offers thousands of equipment classes across general and specialty rental categories. Availability, price, delivery cost, minimum rental period, deposits, attachments, and operating requirements can vary by location.

Before confirming a rental, verify:

  • The exact equipment type and capacity
  • Required attachments and accessories
  • Rental start and end dates
  • Delivery and pickup charges
  • Fuel and environmental charges
  • Taxes and other fees
  • Operator requirements
  • Jobsite access conditions
  • Rental Protection Plan selection
  • Cancellation terms
  • After-hours service contact

Delivery Complaints and Jobsite Access

Delivery timing may depend on equipment availability, route planning, weather, traffic, permits, jobsite access, and the customer’s readiness to receive the equipment.

Before delivery:

  • Confirm the jobsite address and entrance.
  • Identify site restrictions and delivery hours.
  • Confirm ground conditions and unloading space.
  • Provide a qualified onsite contact.
  • Confirm whether special permits or escorts are required.
  • Verify the equipment and attachments ordered.

For a late, missed, or incorrect delivery, contact the responsible branch and retain delivery messages, photographs, jobsite logs, and any written schedule commitments.

Rental Extensions, Pickup, and Off-Rent Requests

Customers can use the United Rentals mobile app to extend equipment, request pickup, and manage active rentals. Authorized Total Control users may also manage rented items online.

When requesting pickup or off-rent:

  1. Identify every item being returned.
  2. Record the date and time of the request.
  3. Use the app, Total Control, Customer Care, or the responsible branch.
  4. Save the confirmation or screenshot.
  5. Confirm where the equipment will be available for collection.
  6. Secure the equipment until it is collected.
  7. Photograph the condition and meter readings.
  8. Review the final invoice after pickup.

A verbal request or public review may not establish the applicable off-rent date. Follow the procedure stated in the rental agreement and retain confirmation.

Equipment Breakdown and Service Requests

United Rentals identifies Customer Care as available 24/7 for rental-equipment service and repair concerns.

Customers can also submit a service request through the mobile app by selecting the rented asset, choosing “Request Service,” identifying the problem, and adding details or photographs.

If equipment appears unsafe:

  • Stop operation.
  • Lower or secure elevated components when this can be done safely.
  • Keep workers and the public away.
  • Follow the manufacturer’s shutdown procedure.
  • Do not bypass alarms or safety devices.
  • Contact Customer Care or the branch immediately.
  • Call emergency services for fire, serious injury, electrical danger, collapse, or another immediate threat.

Equipment Damage, Loss, and Theft

Contact United Rentals immediately if rented equipment is damaged, stolen, vandalized, involved in an accident, or exposed to fire, flooding, contamination, or another serious event.

Preserve:

  • The rental contract
  • Photographs and video
  • Police or incident report number
  • Witness information
  • Equipment location
  • Date and time of discovery
  • Access and security records
  • Correspondence with the branch

Do not repair, move, dismantle, or dispose of damaged equipment unless safety requires immediate action or United Rentals provides instructions.

United Rentals Rental Protection Plan

United Rentals offers a Rental Protection Plan intended to provide added protection for certain accidental damage to rented equipment.

RPP should not automatically be described as:

  • Commercial insurance
  • Protection against every loss
  • A replacement for required liability coverage
  • Coverage for intentional damage or misuse
  • Automatic protection for theft or missing equipment
  • A waiver of every customer responsibility

The rental contract, selected RPP document, exclusions, deductibles, and applicable law control the customer’s responsibility.

United Rentals Invoices and Payments

Authorized customers can use Total Control or the United Rentals mobile app to review, share, and pay eligible invoices.

Before disputing an invoice, compare:

  • The rental agreement
  • Equipment and quantities
  • Rental dates
  • Extension or off-rent confirmation
  • Delivery and pickup charges
  • Fuel or refuelling charges
  • Damage or cleaning charges
  • Taxes and environmental fees
  • Credits and previous payments
  • Rental Protection Plan charges

Contact the branch or credit representative shown on the invoice when a charge appears incorrect. A public complaint does not suspend payment terms or automatically prevent collection activity.

United Rentals Credit Accounts and Lien Releases

Businesses seeking payment terms can use the official United Rentals credit application. Approval, account limits, guarantees, payment terms, and documentation requirements depend on the applicant and applicable agreement.

Do not upload tax identification numbers, banking records, personal guarantees, financial statements, or credit documents to a public review site.

United Rentals Total Control and Mobile App

United Rentals’ digital tools allow authorized customers to manage equipment and account activity.

Available functions may include:

  • Browse and reserve equipment
  • View active rentals
  • Extend rental periods
  • Request pickup
  • Request service
  • Track deliveries
  • Monitor equipment location and utilization
  • Review invoices
  • Share invoices
  • Make eligible payments

Account administrators control permissions. A user who cannot view invoices, payment methods, or certain rental information should contact the company’s internal account administrator or United Rentals account representative.

Owned-Equipment Service and Repair

United Rentals Customer Equipment Solutions provides inspection, maintenance, field service, shop repair, parts, and fleet-management services for qualifying customer-owned equipment.

This service is separate from repairing equipment currently rented from United Rentals.

Confirm the equipment type, manufacturer, service location, inspection requirement, parts availability, and estimate before authorizing work.

Used Equipment Sales

United Rentals sells used construction and industrial equipment. A used-equipment purchase is different from a rental and may involve separate sales, financing, inspection, warranty, and transportation terms.

Before purchasing:

  • Review the listing and equipment specifications.
  • Confirm the operating hours and condition.
  • Ask what inspection has been completed.
  • Review the sales agreement and warranty terms.
  • Confirm transportation and delivery costs.
  • Verify financing terms separately.
  • Obtain title or ownership documents when applicable.

Safety Training and United Academy

United Rentals offers safety and operator training through United Academy. Course availability, certification requirements, renewal periods, language options, and delivery formats vary.

A rental transaction does not automatically certify an operator or confirm that a customer complies with employer, regulatory, licensing, or jobsite requirements.

Emergency Response and Specialty Rentals

United Rentals provides specialty solutions involving power, HVAC, climate control, pumps, fluid handling, trench safety, mobile storage, temporary facilities, communications, sanitation, and other worksite needs.

For an urgent operational outage, contact Customer Care and clearly identify:

  • The emergency condition
  • Jobsite location
  • Required capacity or equipment
  • Operating environment
  • Delivery access
  • Safety restrictions
  • Required response time

Call 911 or the appropriate emergency authority for immediate threats to life, fire, collapse, hazardous release, or public safety.

United Rentals Careers and Employment

Applicants should use the official careers website. Be cautious of recruitment messages requesting gift cards, cryptocurrency, banking credentials, equipment payments, or remote access to a computer.

United Rentals’ customer contact form is not a substitute for the employment application process.

United Rentals Investor and Shareholder Contacts

Investor Relations and stockholder services do not reserve equipment, schedule pickup, repair rentals, change invoices, or investigate branch complaints.

United Rentals Scam and Impersonation Warning

Use UnitedRentals.com, the official branch directory, Total Control, and telephone numbers published on official United Rentals pages before providing rental, financial, employment, or jobsite information.

Be cautious with:

  • Sponsored customer-service numbers
  • Fake equipment listings
  • Unexpected invoice-change requests
  • Fraudulent credit applications
  • Recruitment messages requesting payment
  • Requests to redirect supplier or customer payments
  • Unexpected requests for account passwords or verification codes
  • Offers requiring gift cards, cryptocurrency, or wire transfers to individuals

Do not allow an unexpected caller to control a computer or mobile device remotely. Confirm banking or payment changes through a previously established United Rentals contact.

United Rentals Reviews and Complaints

CorporateOfficeHeadquarters.com currently displays one United Rentals review dated January 28, 2025.

The reviewer describes a positive long-term customer-service experience and praises an account representative for locating equipment quickly and arranging service when needed during a large project.

This is one individual customer account and should not be presented as proof of companywide service quality. No United Rentals or CorporateOfficeHeadquarters.com response is currently visible beneath the review.

United Rentals Competitors and Related Corporate Office Pages

United Rentals competes with national, regional, and local equipment-rental companies, specialty rental providers, equipment dealers, tool-rental operations, and businesses offering fleet-management or worksite services.

Readers comparing equipment-rental corporate offices, branch complaint routes, equipment service, billing, and rental policies may also visit the Sunbelt Rentals Corporate Office page.

Cintas is not a direct general-equipment-rental competitor, and BlueLine Rental should not be described as a current independent competing company.

Related Resources

Frequently Asked Questions About United Rentals Corporate Office

Where is United Rentals corporate office?

United Rentals corporate headquarters is located at 100 First Stamford Place, Suite 700, Stamford, CT 06902.

What is the United Rentals corporate phone number?

United Rentals currently lists 203-622-3131 for corporate information.

What is the United Rentals customer-service number?

United Rentals lists 844-873-4948 as its 24/7 Customer Care number.

Is 1-800-877-3687 still the main United Rentals number?

That number is not prominently displayed on the company’s current official contact pages. The currently published nationwide Customer Care number is 844-873-4948.

How do I report broken United Rentals equipment?

Stop using equipment that appears unsafe and call 24/7 Customer Care or the responsible branch. Authorized users can also submit a service request through the United Rentals mobile app.

How do I request pickup of rented equipment?

Use the United Rentals mobile app, Total Control, Customer Care, or the responsible branch. Retain confirmation of the request and follow the off-rent procedure stated in the rental agreement.

How do I dispute a United Rentals invoice?

Compare the invoice with the rental contract, rental dates, pickup confirmation, equipment list, delivery charges, fuel charges, taxes, and credits. Contact the branch or credit representative shown on the invoice.

How do I apply for a United Rentals credit account?

Use the official online credit application. Approval and payment terms depend on United Rentals’ review and the applicable account agreement.

Who is the CEO of United Rentals?

Matthew J. Flannery is the president and chief executive officer of United Rentals.

How many United Rentals locations are there?

United Rentals’ June 2026 corporate fact sheet reports 1,767 global branches, including 1,658 in North America.

Does posting a COH review contact United Rentals?

No. Posting a review on CorporateOfficeHeadquarters.com does not contact United Rentals, request service, stop billing, extend a rental, request pickup, dispute an invoice, or create a complaint case.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, telephone, ownership, complaint-route, and review information for rental companies, retailers, manufacturers, financial institutions, airlines, healthcare systems, restaurants, hotels, automotive companies, and other major organizations.

This page is designed to help readers distinguish United Rentals corporate headquarters from 24/7 Customer Care, local rental branches, equipment-service teams, Total Control, United Academy, Investor Relations, stockholder services, careers, and used-equipment sales.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with United Rentals, Inc., any United Rentals branch, employee, equipment manufacturer, insurer, training provider, delivery contractor, financial institution, investor-relations provider, or government agency. This page is provided for informational purposes only and is not legal, financial, tax, insurance, safety, engineering, or equipment-operation advice.

Corporate contacts, telephone numbers, branch locations, rental terms, service procedures, fees, Rental Protection Plan terms, credit requirements, leadership, and support channels may change. Verify current information through United Rentals’ official website, the responsible branch, and the documents governing the rental or purchase.

CorporateOfficeHeadquarters.com cannot reserve equipment, stop billing, request pickup, repair equipment, alter a rental agreement, issue a credit, approve a claim, change an invoice, release a lien, or submit a complaint to United Rentals.

Share Your United Rentals Experience

Have you contacted United Rentals Customer Care, a local branch, equipment service, credit department, Total Control support, United Academy, used-equipment sales, Investor Relations, or the Stamford corporate office? Leave a factual review below describing the general issue, support route used, approximate response time, and whether the matter was resolved.

Helpful reviews may include the branch city and state, approximate date, type of equipment or service, support route used, response time, and final result.

Please do not post account numbers, rental contracts, invoices, payment information, jobsite addresses, access codes, equipment serial numbers, employee telephone numbers, photographs identifying workers, driver information, tax records, credit documents, or confidential customer-project information.

Posting on CorporateOfficeHeadquarters.com does not contact United Rentals. It does not reserve equipment, extend a rental, request pickup, stop rental charges, report a breakdown, dispute an invoice, submit a damage claim, apply for credit, request a lien release, or protect a contractual, insurance, safety, regulatory, or legal deadline.

Last Updated: July 15, 2026

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United Rentals Excellent customer Service

January 28, 2025

United Rentals, Awesome customer service from Stephanie Dohm. I have been working with Stephanie Dohm for 3 years here at the Intel project in chandler Arizona. she has always gone above and beyond to get me what I need as quickly as possible and if we ever need service she was on it right away to get us taken care of. I had at least 100 items on rent during our peak as well.

A N S
Corporate Office Headquarters