WestRock Company’s former corporate headquarters in Atlanta, Georgia, now serves as the North American head office for Smurfit Westrock. WestRock combined with Smurfit Kappa in July 2024 to form Smurfit Westrock, a global paper and packaging company.
Businesses commonly search for the WestRock corporate office regarding packaging orders, product specifications, delivery concerns, invoices, recycling services, supplier matters, employment, local manufacturing facilities, and unresolved account complaints. Smurfit Westrock does not publish one universal customer-service number for every product or location, so the correct contact depends on the issue.
WestRock and Smurfit Westrock North America head office: 1000 Abernathy Road NE, Atlanta, GA 30328
Atlanta office phone: 1-770-448-2193
Current parent organization: Smurfit Westrock plc
Global headquarters: Beech Hill, Clonskeagh, Dublin 4, D04 N2R2, Ireland
Global headquarters phone: +353-1-202-7000
Product and business inquiries: Use the official Smurfit Westrock contact page or contact the appropriate local facility.
WestRock Corporate Office Address and Contact Information
- Legacy company name: WestRock Company
- Current global organization: Smurfit Westrock plc
- North America head office: 1000 Abernathy Road NE, Atlanta, GA 30328, USA
- Atlanta corporate office phone: 1-770-448-2193
- Global corporate headquarters: Beech Hill, Clonskeagh, Dublin 4, D04 N2R2, Ireland
- Global headquarters phone: +353-1-202-7000
- Product and sales inquiries: Smurfit Westrock contact page
- Local plant and office contacts: Smurfit Westrock location finder
- Careers and employment: Smurfit Westrock careers
- Official website: SmurfitWestrock.com
The former WestRock headquarters at 1000 Abernathy Road NE is now listed as the Smurfit Westrock Atlanta head office.
Is WestRock Now Smurfit Westrock?
Yes. WestRock Company combined with Smurfit Kappa Group in July 2024 to create Smurfit Westrock. WestRock had originally been formed in 2015 through the merger of RockTenn and MeadWestvaco.
WestRock is therefore no longer a separate publicly traded parent company. Smurfit Westrock plc is the current global parent organization. Some facilities, documents, products, certifications, invoices, employment records, and contracts may continue to use the WestRock name.
Smurfit Westrock’s global corporate headquarters are in Dublin, Ireland. Its North American operations remain headquartered at the former WestRock office at 1000 Abernathy Road NE in Atlanta.
Is 1-770-448-2193 the WestRock Customer Service Number?
1-770-448-2193 is associated with the WestRock and Smurfit Westrock Atlanta corporate office. However, Smurfit Westrock does not currently identify it as a universal customer-service number for every product, order, facility, or account.
Smurfit Westrock primarily serves businesses, manufacturers, retailers, food and beverage companies, healthcare organizations, distributors, suppliers, and other commercial customers. Existing customers will generally receive faster assistance from their assigned sales representative, account manager, production facility, or service contact.
Choose the Correct WestRock or Smurfit Westrock Contact
- New product inquiry or quote: Select the appropriate product through the official product directory and complete its inquiry form.
- Existing order or account: Contact the account manager, sales representative, plant, mill, or service team listed on the order confirmation or invoice.
- Local plant or recycling concern: Use the official location finder to identify the facility and any published local telephone number.
- Corporate correspondence: Write to the North America head office at 1000 Abernathy Road NE, Atlanta, GA 30328.
- Employment or application: Search and apply through the official careers website.
- Investor question: Use the official Smurfit Westrock Investor Relations website.
- Ethics or compliance concern: Review the company’s confidential reporting options on the official ethics and Speak Up page.
What to Have Before Contacting WestRock
- Company or customer name
- Account, purchase-order, invoice, or contract number
- Exact WestRock or Smurfit Westrock entity shown on the document
- Product name, specifications, dimensions, and quantity
- Plant, mill, recycling center, or sales-office location
- Order, shipment, or delivery date
- Bill of lading or tracking information
- Photographs of damaged or nonconforming packaging
- Names of representatives previously contacted
- A concise description of the requested resolution
Do not publish contract terms, customer-account numbers, invoices, employee records, payment information, or confidential product specifications in a public review.
How to Escalate a WestRock Complaint
- Confirm the responsible entity and location. Check the invoice, purchase order, shipping document, product label, or employment record for the specific WestRock or Smurfit Westrock business unit.
- Contact the assigned representative. Begin with the sales representative, account manager, local facility, purchasing contact, or human-resources representative connected with the matter.
- Document the issue. Save orders, invoices, delivery records, photographs, emails, product specifications, and notes from previous calls.
- State the requested resolution. Explain whether you are requesting replacement products, a corrected invoice, delivery information, technical review, account follow-up, payment, or management contact.
- Request management review. If the first contact cannot resolve the issue, ask for the appropriate sales, plant, operations, account, purchasing, or human-resources manager.
- Submit the complaint in writing. Use the appropriate official contact form or send concise written correspondence to the Atlanta head office when the matter involves North American corporate operations.
WestRock Reviews and Complaints
One reader review is currently visible on this CorporateOfficeHeadquarters.com page. The January 2025 submission criticized the company’s customer service and stated that the reviewer had not received a response to telephone calls or email messages.
This comment points to a communication and response-time concern. However, one reader submission is not enough to establish a broad WestRock or Smurfit Westrock complaint trend or a reliable overall customer rating.
Helpful Topics for WestRock Reviews
- Sales and account-manager response times
- Packaging quality and product specifications
- Manufacturing or production concerns
- Order accuracy and delivery performance
- Billing, invoices, credits, and account administration
- Recycling pickup or facility service
- Supplier onboarding, purchasing, and payment
- Employment applications or workplace administration
- Local plant communication and community concerns
- Whether management acknowledged and resolved a complaint
WestRock and Smurfit Westrock Products
Smurfit Westrock provides paper-based packaging, paper and board products, machinery, displays, and related services for commercial customers. Its portfolio includes:
- Corrugated packaging and shipping containers
- Consumer and paperboard packaging
- Food and beverage packaging
- Ecommerce, retail, industrial, and protective packaging
- Pharmaceutical and healthcare packaging
- Bag-in-box packaging
- Containerboard, paperboard, kraft paper, and solid board
- Retail displays, signage, and packaging fulfillment
- Packaging machinery and automation
- Labels, leaflets, sacks, bags, and transaction cards
- Paper and cardboard recycling services
The company works across industries including food and beverage, healthcare, beauty and personal care, ecommerce, retail, home and garden, automotive, construction, chemicals, and industrial manufacturing.
WestRock Ownership and Leadership
WestRock Company is part of Smurfit Westrock plc. The combined organization was formed through the July 2024 combination of WestRock and Smurfit Kappa.
Anthony Smurfit serves as President and Chief Executive Officer of Smurfit Westrock. Laurent Sellier serves as President and CEO of North America. Leadership roles can change, so executive information should be verified through the official company website before sending time-sensitive correspondence to a named individual.
Smurfit Westrock reports more than 97,000 employees, over 500 packaging and related facilities, and 57 mills across 40 countries.
WestRock Competitors
WestRock and Smurfit Westrock compete across the corrugated packaging, consumer packaging, paperboard, containerboard, recycling, displays, and packaging-machinery markets. Competitors vary by product and region and include:
- International Paper
- Georgia-Pacific
- Packaging Corporation of America
- Graphic Packaging International
- Sonoco Products Company
- Amcor
- Sealed Air
- Mondi
IBM has been removed from this section because it is not a direct packaging or paper-industry competitor.
Related Corporate Office Information
Frequently Asked Questions
What is the WestRock corporate office address?
The WestRock corporate office address is 1000 Abernathy Road NE, Atlanta, GA 30328. Smurfit Westrock currently lists this location as its Atlanta head office and North American headquarters.
What is the WestRock corporate phone number?
The Atlanta corporate office phone number associated with WestRock is 1-770-448-2193.
Is WestRock still an independent company?
No. WestRock combined with Smurfit Kappa in July 2024 to form Smurfit Westrock. WestRock now operates within the combined organization.
Where is Smurfit Westrock headquartered?
Smurfit Westrock’s global headquarters are located at Beech Hill, Clonskeagh, Dublin 4, D04 N2R2, Ireland. Its North American operations are headquartered at 1000 Abernathy Road NE in Atlanta, Georgia.
What is Smurfit Westrock’s global headquarters phone number?
The global headquarters telephone number is +353-1-202-7000.
How do I contact WestRock customer service?
Smurfit Westrock does not publish one universal customer-service number for every WestRock product or facility. Existing customers should contact their account manager or the plant shown on their order documents. New customers can submit an inquiry through the relevant product page.
How do I find a WestRock plant or recycling center?
Use the official Smurfit Westrock location finder. It provides addresses and, when published, telephone numbers for manufacturing plants, mills, recycling centers, sales offices, and corporate locations.
Who is the CEO of Smurfit Westrock?
Anthony Smurfit is President and Chief Executive Officer of Smurfit Westrock. Laurent Sellier is President and CEO of North America.
How do I apply for a job with WestRock?
Current WestRock and Smurfit Westrock openings are listed through the official Smurfit Westrock careers website. Applicants should not send private employment information through a public review.
Official WestRock and Smurfit Westrock Resources
- Smurfit Westrock official website
- Product and business contact information
- Plant, mill, recycling center, and office locations
- Smurfit Westrock products
- About Smurfit Westrock
- WestRock and Smurfit Kappa combination information
- Smurfit Westrock leadership team
- Smurfit Westrock careers
- Ethics and confidential Speak Up reporting
- Smurfit Westrock Investor Relations
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers and businesses locate corporate addresses, headquarters telephone numbers, complaint contacts, and public company reviews since 2004. This page was reviewed using current Smurfit Westrock corporate, location, contact, leadership, product, investor, and WestRock combination information, along with the reader review visible on this page.
Page Update Note
This page was updated on August 28, 2026, to explain that WestRock became part of Smurfit Westrock in July 2024, distinguish the Dublin global headquarters from the Atlanta North America head office, verify the Atlanta address and telephone number, replace the former WestRock website with current Smurfit Westrock resources, clarify how product and location support is handled, update leadership and product information, remove IBM as an unrelated competitor, and summarize the limited visible reader feedback.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer and business information website. It is not affiliated with, endorsed by, or sponsored by WestRock Company, Smurfit Westrock plc, Smurfit Kappa, RockTenn, MeadWestvaco, any Smurfit Westrock subsidiary, manufacturing plant, mill, recycling center, supplier, distributor, executive, employee, or investor.
Corporate addresses, telephone numbers, leadership positions, facility details, products, reporting channels, and company structures may change. Verify important information through the official resources above.
Share Your WestRock Experience
Have you contacted WestRock or Smurfit Westrock about a packaging order, product concern, delivery, invoice, recycling service, supplier matter, employment issue, local facility, or unresolved complaint? Share the business unit or facility involved, the support route used, response time, and whether the matter was resolved. Do not include private account, payment, employment, contract, or customer information.