Timberland’s corporate office is in Stratham, New Hampshire. This guide explains the brand’s headquarters address, U.S. support contacts and practical steps for escalating an unresolved order, store or product concern. Timberland is part of VF Corporation, whose corporate office is in Denver.
Share your Timberland review, or use the contacts below to request assistance directly from the company.
Timberland corporate office — quick answers
Brand headquarters address: Timberland, 200 Domain Drive, Stratham, NH 03885, USA.
U.S. consumer assistance: 888-802-9947. This is the published shopping and product support number; a separate current headquarters switchboard was not verified.
Parent company: VF Corporation. Its Denver address should not replace Timberland’s Stratham brand office in a headquarters listing.
Sources: Timberland’s published company address, U.S. contact page and VF brand profile. Checked September 12, 2026.
On This Page
Timberland Corporate Office and Department Contacts
Choose a contact based on what happened and where the purchase was made. A Timberland.com shipment, a transaction at a Timberland store and an order from another retailer can require different records and follow-up. Including the seller’s name at the beginning of your message helps prevent unnecessary transfers.
| Reason for contacting | Contact | Purpose |
|---|---|---|
| Written corporate inquiry | 200 Domain Drive Stratham, NH 03885 |
Brand correspondence. Confirm the receiving department before mailing documents or visiting. |
| U.S. orders and product assistance | 888-802-9947 Official contact page and chat |
Shopping questions and routing of unresolved consumer concerns. |
| Material or workmanship concern | Warranty policy and claim form | Submit a product issue for evaluation under the applicable warranty. |
| Return or refund instructions | Returns and exchanges guide | Check eligibility and follow the process for the original purchase channel. |
| Employment opportunities | Timberland careers | Corporate and retail openings; use the application’s own follow-up instructions. |
The contact page lists telephone assistance Monday through Friday, 7 a.m. to 6 p.m. CST, with weekend phone service closed. Live chat also lists Saturday hours of 8:30 a.m. to 5 p.m. CST. Timberland labels these hours “CST”; check its page before contacting the team around holidays.
How to Escalate a Timberland Complaint
The following steps are practical suggestions for organizing an inquiry. They do not represent a guaranteed Timberland escalation policy or promise that a particular resolution will be approved.
- Start with the transaction or product channel. For an online purchase, contact the website that took payment. For an in-store interaction, identify the store and ask for its manager. Use the warranty form when the concern involves a possible manufacturing defect.
- Provide a short, specific account. Include the purchase date, item style, issue and prior case reference. Explain whether the problem involves delivery, a billing adjustment, a product condition or the response you received.
- Ask for the next action you need. Examples include locating a shipment, explaining why a return was declined, checking whether a refund was issued or reviewing photographs of a damaged seam. A clear request makes follow-up easier to assess.
- Request a supervisor when the original response does not address the issue. Keep the conversation in the same case when possible. Ask what documentation is missing and whether another team is responsible for the decision.
- Keep a written record. Save the date, reference number, promised next step and any written response. If you send corporate correspondence, include copies of relevant records and a concise summary of earlier attempts.
For a complaint about how a store handled an interaction, record the location, approximate time and what was said or done. Separate what you directly observed from what you believe caused the problem. You can describe an employee’s role without putting that person’s private details in a public review.
Timberland Orders, Returns and Refunds
Timberland’s U.S. policy generally permits eligible online merchandise returns within 30 days of shipment, provided the items have not been worn, washed, altered or damaged. Final-sale merchandise and gift cards have exclusions. Use the current returns guide and the instructions associated with your order.
Identify whether you are asking about a package still in transit, a delivered return awaiting processing or a refund already issued. Those are different stages. Keep the carrier’s acceptance receipt and tracking number, along with the return confirmation. Ask support which stage your return has reached and which date it uses to calculate the next step.
For a size or style change by mail, Timberland directs customers to return and reorder rather than expect a direct exchange. Original shipping charges are generally not refunded. Its published pages give differing processing estimates, so ask for the timing applicable to your case instead of assuming every refund follows one fixed deadline.
If another retailer sold the item, start there for order cancellation, payment or return questions. Send Timberland a separate product inquiry if appropriate, making clear that it was an outside purchase. Do not send merchandise to the Stratham corporate address unless the company specifically instructs you to do so.
Timberland Boot and Product Warranty Questions
The published Timberland warranty covers qualifying defects in materials or workmanship for 12 months from the original purchase date. It applies to the original purchaser and eligible purchases from Timberland or authorized sellers, subject to the policy and applicable law. Ordinary wear and damage caused by misuse are excluded.
Before submitting a claim, gather the receipt, style information and clear photographs showing both the overall product and the specific concern. Explain when the issue appeared and how the footwear or item was being used. A photo of the inside label can help distinguish similar-looking models.
A warranty evaluation differs from a request to return an item because of fit or preference. Ask which process applies before selecting a form. Keep the product while the claim is under review and follow the response you receive about any return requirement; mailing it without instructions can make the case harder to track.
Some Timberland-branded accessories are supported by separate manufacturers. Check the third-party warranty directory for the relevant product category. Do not assume that instructions for boots automatically apply to luggage, watches, eyewear or another licensed item.
Timberland Headquarters and Contact Questions
Is Timberland headquartered in Denver or New Hampshire?
Timberland’s brand office is in Stratham. Denver is associated with its parent, VF Corporation, and appears in VF legal and corporate contacts. The two addresses serve different organizational purposes. For a consumer problem, begin with Timberland’s support team so the case reaches the people handling its products and orders.
What is Timberland’s HR or payroll phone number?
A dedicated public U.S. HR or payroll number was not verified. The shopping support number should not be labeled as an HR line. Applicants can use the careers page; current and former employees should use the employer-provided HR or payroll channel appropriate to their employment records.
Can I visit the corporate office to return boots?
A corporate address does not establish a walk-in return counter. Use the approved return instructions or contact a Timberland store before traveling. Confirm both the purchase channel and the documents needed, especially if the item was a gift or was purchased from another business.
What if my online order has the wrong address?
Contact support promptly with the order details. Timberland says submitted orders cannot ordinarily be canceled or changed because fulfillment begins quickly. Ask what options remain for your shipment and avoid placing a replacement order until you understand what will happen to the first one.
About Timberland and Its Ownership
Timberland sells footwear, apparel and accessories, including its well-known boots and Timberland PRO workwear. It belongs to VF Corporation’s brand portfolio. The older TBL stock reference should not be used as a current independent Timberland listing.
Related Corporate Office Guides
For other footwear and outdoor brands, see our Reebok and Carhartt corporate office guides.
Why Trust Corporate Office Headquarters?
We checked Timberland’s published address, U.S. contact directory, return and warranty guidance, careers page and VF brand information on September 12, 2026. Phone numbers were checked against published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Timberland or VF Corporation.
Share Your Timberland Review
Which product or store was involved, how did you contact the company, and what response did you receive? Describe the outcome and whether the issue was resolved. Positive and negative experiences are welcome.
Use the review form below. Leave out order numbers, payment information, addresses, phone numbers, private employee information and other sensitive details. A review here does not submit an official return, warranty claim or corporate complaint.