Carhartt, Inc. maintains its corporate office headquarters at 5750 Mercury Drive, Dearborn, MI 48126. Carhartt does not prominently publish a separate universal corporate switchboard. Customers needing assistance with an order, return, product, delivery, repair, store experience, gift card, or online account can call or text Carhartt Customer Service at 1-800-833-3118. Linda Hubbard serves as President and CEO of the privately held, family-owned workwear company.
Carhartt Corporate Office and Headquarters Contact Information
- Company: Carhartt, Inc.
- Ownership: Privately held and family-owned
- President and Chief Executive Officer: Linda Hubbard
- Executive Chairman: Mark Valade
- Corporate Headquarters and Mailing Address: 5750 Mercury Drive, Dearborn, MI 48126, USA
- Dedicated Public Corporate Phone Number: No separate universal corporate switchboard is prominently published
- Carhartt Customer Service: 1-800-833-3118
- Customer Service Email: Ju*********@******tt.com
- Telephone Hours: Monday-Friday, 8 a.m.-11 p.m. Eastern; Saturday-Sunday closed
- Text and Live-Chat Hours: Monday-Friday, 8 a.m.-11 p.m. Eastern; Saturday-Sunday, 8 a.m.-9 p.m. Eastern
- Contact Form and Live Chat: Contact Carhartt Customer Service
- Frequently Asked Questions: Carhartt FAQs
- Order Status: Check a Carhartt Order
- Shipping and Returns: Carhartt Shipping and Return Policy
- Product Commitment and Repairs: Carhartt Repair and Product Support
- Store and Authorized Retailer Locator: Find Carhartt Products Near You
- Carhartt Company Gear Support: 1-866-698-1125
- Company Gear Email: co*********@******tt.com
- Company Gear Hours: Monday-Friday, 8 a.m.-7 p.m. Eastern
- Business and Customized Workwear: Carhartt Company Gear
- Employment Verification: 1-800-367-5690 through The Work Number
- Careers: Carhartt Careers
- Privacy Questions: Ju*********@******tt.com
- Privacy Policy: Carhartt Privacy Notice
- Counterfeit and Brand-Protection Email: br*************@******tt.com
- Accessibility Assistance: 1-800-833-3118
- Accessibility Statement: Carhartt Website Accessibility
- Company History: Carhartt History and Leadership
- Official Website: Carhartt.com
The number 1-800-833-3118 is Carhartt Customer Service. It should not be described as a dedicated executive-office, corporate switchboard, Human Resources, payroll, employment-verification, business-ordering, or private complaint-department number.
The published support hours apply to Customer Service, text messaging, and live chat. Carhartt does not prominently publish equivalent public reception hours for its Dearborn headquarters.
Where Is Carhartt Headquarters?
Carhartt’s corporate headquarters and mailing address is:
Carhartt, Inc.
5750 Mercury Drive
Dearborn, MI 48126
This is the address readers generally seek when searching for Carhartt headquarters, Carhartt HQ address, Carhartt corporate headquarters, Carhartt corporate address, Carhartt mailing address, or Carhartt headquarters in Dearborn, Michigan.
Carhartt was founded in Detroit in 1889 and later established its headquarters in nearby Dearborn. The company also maintains manufacturing, distribution, retail, and international operations in other locations.
The Mercury Drive headquarters is not a retail store, return counter, product-repair desk, factory outlet, Company Gear ordering center, or public walk-in complaint department.
Customers should not visit expecting an immediate refund, exchange, repair, order cancellation, job interview, or meeting with an executive.
Carhartt Ownership and Corporate Leadership
Carhartt is a privately held and family-owned company founded by Hamilton Carhartt.
It is not publicly traded and does not have a stock-market ticker or outside corporate parent.
Linda Hubbard serves as President and Chief Executive Officer. She became Carhartt’s first non-family president in 2013 and assumed the CEO title in 2024.
Mark Valade, a descendant of founder Hamilton Carhartt, serves as Executive Chairman.
Carhartt reports more than 3,000 associates worldwide and operates corporate, manufacturing, supply-chain, retail, and international functions.
Carhartt, Carhartt WIP, Company Gear, and Reworked
The Carhartt name is used across several related retail and business programs.
- Carhartt: The primary U.S. workwear, footwear, accessories, and outdoor-apparel business.
- Carhartt WIP: A fashion and streetwear-focused brand that adapts classic Carhartt styles for a different market.
- Carhartt Company Gear: Customized apparel, uniforms, embroidery, screen printing, and bulk workwear for companies and crews.
- Carhartt Reworked: A resale and trade-in program intended to keep eligible used Carhartt gear in circulation.
Each program may have different ordering, return, customization, promotional, and customer-support rules.
An order placed through Carhartt WIP, Company Gear, Reworked, an authorized retailer, or another seller may not be visible to the ordinary Carhartt.com Customer Service system.
Corporate Office vs. Carhartt Customer Service
Carhartt’s Dearborn corporate organization handles functions such as:
- Executive leadership and company strategy
- Product development and brand management
- Finance and legal affairs
- Corporate Human Resources
- Supply-chain and manufacturing strategy
- Retail and international operations
- Corporate responsibility and brand protection
Carhartt Customer Service normally handles:
- Carhartt.com orders
- Order status and cancellations
- Shipping and delivery questions
- Returns and refunds
- Damaged or incorrect items
- Product questions and sizing
- Gift cards and loyalty accounts
- Store and authorized-retailer guidance
- Product-repair information
A corporate-office letter does not automatically cancel an order, begin a return, authorize a repair, preserve a return deadline, or create a Customer Service case.
Choose the Correct Carhartt Contact Route
- Online order: Call or text 1-800-833-3118 or use the official contact page.
- Order cancellation: Contact Customer Service immediately. Carhartt may only be able to cancel an order during the short period before processing.
- Shipment tracking: Use the online order-status tool and the carrier tracking number.
- Missing or damaged delivery: Preserve the packaging and contact Customer Service.
- Carhartt.com return: Use the online return portal within the current return period.
- Retail-store purchase: Contact the original store or review the applicable Carhartt store policy.
- Authorized-retailer purchase: Contact the retailer where the product was purchased.
- Product defect or repair: Use the Commitment and Repair page or call Customer Service.
- Business uniforms or customized clothing: Contact Carhartt Company Gear at 1-866-698-1125.
- Job application: Use the official Carhartt Careers portal.
- Employment verification: Use The Work Number at 1-800-367-5690.
- Privacy request: Use the privacy-request tool, contact form, or Ju*********@******tt.com.
- Suspected counterfeit: Email br*************@******tt.com.
- Unresolved corporate matter: Preserve the Customer Service, store, repair, or Company Gear history before writing to Dearborn headquarters.
What to Have Before Contacting Carhartt
- The order number or store receipt
- The purchaser’s name and email address
- The purchase and delivery dates
- The product name, style number, size, and color
- The store or authorized retailer involved
- The shipment-tracking information
- Photographs of the product, defect, label, and packaging
- The payment method
- Earlier Customer Service or return references
- The requested refund, replacement, repair, or other resolution
Do not publish complete order numbers, payment-card details, gift-card numbers, account passwords, home addresses, private phone numbers, personal email addresses, employee information, or unredacted receipts in a public review.
How to Escalate a Carhartt Complaint
Begin with Customer Service, the Carhartt store, Company Gear, or the authorized retailer responsible for the transaction.
Explain what occurred, identify the relevant dates, and state whether the requested resolution is a refund, replacement, repair, shipment correction, account adjustment, or another action.
Ask that the complaint be documented and retain the available case, return, order, or interaction reference.
For an unresolved retail-store issue, ask for the store manager before contacting central Customer Service.
For a substantial matter that remains unresolved, written correspondence may be sent to:
Carhartt, Inc.
5750 Mercury Drive
Dearborn, MI 48126
Include copies of the order, receipt, photographs, prior correspondence, applicable policy, and requested resolution.
Send copies rather than original receipts, identification, payment records, or legal documents.
Do not mail clothing, footwear, hazardous material, contaminated products, or other physical evidence to corporate headquarters unless Carhartt provides specific instructions.
Carhartt Returns and Refund Complaints
Carhartt.com purchases may currently be returned within 180 days of the order date.
Returned products generally must remain in their original condition with the tags attached.
Refunds are credited to the original payment method. Original shipping costs are generally nonrefundable.
Carhartt does not currently process ordinary online exchanges. A customer who needs another size or color may need to return the original item and place a new order.
Keep the return-tracking number until the refund appears.
Carhartt retail stores and factory stores have separate rules. Factory-store clearance purchases may be final sale, and a factory store may refuse products bought through Carhartt.com, another retailer, or a different type of store.
A product bought from an independent authorized retailer should normally be returned to that retailer under its policy.
Carhartt Product Quality and Repair Complaints
Carhartt states that it stands behind the quality, craftsmanship, and performance of its products.
Its commitment does not mean that every damaged or worn product qualifies for a free replacement or repair.
Coverage may exclude:
- Ordinary wear and tear
- Worn zippers or hardware caused by expected use
- Misuse
- Neglect
- Obvious abuse
- Improper care
- Unauthorized alterations or ornamentation
Carhartt offers a U.S. repair program for eligible gear. Repairs can be requested through the online form or Customer Service.
Carhartt currently estimates approximately four to five weeks to complete and return a repair after the item is received.
Products should be washed before being sent for repair.
Carhartt also offers certain do-it-yourself repair kits for buttons, patches, and zipper sliders.
Order, Delivery, and Cancellation Complaints
Carhartt processes online orders quickly.
An order generally cannot be changed after submission, although Customer Service may be able to cancel it within approximately one or two hours if processing has not advanced too far.
Order complaints may involve:
- An item cancelled because of inventory
- A payment authorization that remains after cancellation
- A delayed shipment
- A package marked delivered but not received
- An incorrect product
- A damaged package
- A missing item
Check the order-status page and carrier tracking first.
When tracking says delivered but the package is missing, check the delivery area, household members, neighbors, building office, and carrier details. Contact Carhartt if the package is still missing after the period stated in its current guidance.
Preserve the box, shipping label, packing materials, and photographs when an order arrives damaged or incomplete.
Carhartt Company Gear Complaints
Carhartt Company Gear serves companies purchasing workwear for employees, crews, contractors, and business programs.
Its services may include:
- Bulk workwear orders
- Embroidery
- Screen printing
- Logo storage
- Employee ordering programs
- Business-account management
Company Gear Customer Service can be reached at 1-866-698-1125 or co*********@******tt.com.
Customized products may have different cancellation and return restrictions from ordinary Carhartt.com merchandise.
Inspect customized products promptly and report an alleged production error within the period stated in the Company Gear terms.
Keep the approved artwork, digital proof, order confirmation, product quantities, and photographs of the finished work.
Counterfeit Carhartt Products and Fake Websites
Carhartt advises consumers to purchase through Carhartt.com, Carhartt stores, or authorized retailers.
Warning signs of a counterfeit seller may include:
- Prices that are substantially below normal retail prices
- A website address that imitates Carhartt’s name
- Social-media advertisements linking to unfamiliar stores
- No reliable business address or contact details
- Requests for unusual payment methods
- Product labels, logos, materials, or packaging that appear incorrect
Suspected counterfeit products, websites, or listings can be reported to br*************@******tt.com.
Include the listing URL and relevant photographs without publishing payment-card or account information.
Carhartt Employee, HR, and Applicant Questions
Carhartt does not prominently publish one universal public Human Resources, payroll, benefits, or employee-relations phone number.
The Customer Service number should not be relabeled as Carhartt Human Resources.
Applicants should search and apply through the official Careers portal.
Current associates should use authorized internal management, Human Resources, payroll, benefits, or employee-relations resources.
Employment-verification requests can be directed to The Work Number at 1-800-367-5690.
Do not publish Social Security numbers, employee IDs, payroll documents, work schedules, medical information, disciplinary records, or private workplace correspondence in public comments.
Carhartt Reviews and Complaints
There are currently no reviews visibly displayed on this CorporateOfficeHeadquarters.com page.
Because no public comments are shown, there is not enough information to identify recurring complaint themes, ratings, customer sentiment, or common corporate-office experiences.
When leaving a Carhartt review below, identify whether the experience involved:
- A Carhartt.com order
- A retail or factory store
- An authorized retailer
- A return or refund
- A product-quality or repair request
- A Company Gear order
- An online account
- A job application or employment matter
- Corporate correspondence
Helpful reviews include the approximate date, product or issue, official support route used, response time, and whether the matter was resolved.
Carhartt Competitors and Related Corporate Office Pages
Carhartt competes with workwear, footwear, denim, outdoor-apparel, uniform, and durable-clothing brands.
Related corporate-office pages include Timberland Corporate Office, Levi Strauss Corporate Office, and L.L.Bean Corporate Office.
Related Resources
- Official Carhartt Website
- Carhartt Customer Service
- Carhartt Frequently Asked Questions
- Carhartt Shipping and Returns
- Carhartt Repairs and Product Commitment
- Carhartt Store Locator
- Carhartt Company Gear
- Carhartt Careers
- Carhartt Privacy Policy
- Carhartt Accessibility Statement
- Carhartt Corporate Responsibility and Brand Protection
- Carhartt Company History
Frequently Asked Questions About Carhartt Headquarters
Where is Carhartt headquarters?
Carhartt’s corporate headquarters is located at 5750 Mercury Drive, Dearborn, MI 48126.
What is Carhartt’s corporate mailing address?
Corporate correspondence can be mailed to Carhartt, Inc., 5750 Mercury Drive, Dearborn, MI 48126.
What is Carhartt’s corporate-office phone number?
Carhartt does not prominently publish a separate universal corporate switchboard. Customer Service can be reached at 1-800-833-3118.
Is 1-800-833-3118 the Carhartt headquarters number?
It is Carhartt Customer Service for orders, returns, products, deliveries, accounts, and general retail assistance. It is not identified as a private executive-office number.
What are Carhartt Customer Service hours?
Telephone support is currently available Monday-Friday from 8 a.m.-11 p.m. Eastern. Text and chat support are also available on weekends from 8 a.m.-9 p.m. Eastern.
Who owns Carhartt?
Carhartt is privately held and family-owned. It does not have a publicly traded parent company.
Who is the CEO of Carhartt?
Linda Hubbard is President and Chief Executive Officer of Carhartt.
What is Carhartt’s return policy?
Carhartt.com purchases may currently be returned within 180 days when products remain in original condition with tags attached. Different rules apply to retail, factory, customized, and third-party purchases.
Does Carhartt repair damaged clothing?
Carhartt offers a U.S. repair program for eligible gear. Normal wear, misuse, neglect, abuse, and certain alterations may not qualify.
How do I contact Carhartt Company Gear?
Company Gear support can be reached at 1-866-698-1125 or co*********@******tt.com.
How do I report a fake Carhartt website?
Send the website or listing address to br*************@******tt.com.
What is Carhartt’s Human Resources phone number?
Carhartt does not prominently publish one universal public HR number. Applicants should use the Careers portal, and current associates should use authorized internal resources.
Can I visit Carhartt headquarters to return an item?
No public walk-in return, repair, order-support, employment, or complaint counter is advertised at the Dearborn corporate headquarters.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate-office, headquarters, address, ownership, leadership, complaint-route, and review information for apparel companies, retailers, outdoor brands, financial companies, airlines, hotels, restaurants, and other organizations.
This page is designed to distinguish Carhartt’s Dearborn headquarters from Customer Service, retail stores, factory stores, authorized retailers, product repairs, Company Gear, Carhartt WIP, Reworked, privacy assistance, brand protection, and careers.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Carhartt, Inc., the Carhartt or Valade families, Carhartt WIP, Carhartt Company Gear, Carhartt Reworked, any Carhartt store, authorized retailer, employee, delivery provider, or Customer Service representative.
This page is provided for informational purposes only and is not legal, employment, product-safety, privacy, financial, or consumer-protection advice.
Addresses, phone numbers, executives, support hours, return terms, repair programs, shipping policies, business-ordering contacts, and complaint routes may change.
Review current official Carhartt information and the terms applying to the particular purchase, product, account, business order, or employment matter.
Share Your Experience
Have you contacted Carhartt Customer Service, a store manager, returns, product repairs, Company Gear, an authorized retailer, privacy assistance, brand protection, Human Resources, or the Dearborn corporate office?
Share your experience with an online order, store purchase, delivery, return, refund, product quality, repair, customized business order, job application, or corporate escalation below.
Helpful reviews include the approximate date, product or issue, official support route used, response time, and whether the matter was resolved.
Please do not post order numbers, payment-card information, gift-card numbers, account passwords, home addresses, private phone numbers, personal email addresses, employee records, or unredacted receipts.
