Party City operates under new ownership following the former company’s bankruptcy and store closures. This guide explains the change and directs shoppers to current support for online purchases, store orders and delivery problems. A current corporate headquarters mailing address has not been verified.
Write a review about your Party City experience, or use the official contacts below for assistance.
Party City corporate office — quick answers
Company status: Party City continues as a brand under Ad Populum ownership, with online shopping and independently owned franchise stores.
Corporate address and phone: A current headquarters mailing address and dedicated corporate switchboard were not verified. Older directory listings should not be treated as current contact instructions.
General customer support: customercare@partycity.com.
DoorDash order support: 833-380-5713, specifically for orders placed through the delivery partner.
Sources: Official contact information and ownership announcement. Verified September 5, 2026.
On This Page
Party City Contact Information by Order Type
| Reason for contacting | Contact | Purpose |
|---|---|---|
| Online orders or general questions | Official contact form or customercare@partycity.com | Customer-care assistance with purchases and other inquiries. |
| Store purchases or pickup orders | Store directory | Contact the location that accepted your order. |
| DoorDash delivery orders | 833-380-5713 | DoorDash support, as directed by Party City. |
| Online return requirements | Current return policy | Check eligibility and instructions before sending merchandise back. |
How to Escalate a Party City Complaint
Start with the seller or service that handled your purchase. These preparation and follow-up steps are suggestions, rather than a published corporate escalation procedure:
- Identify the transaction. Check whether you purchased through PartyCity.com, a franchise store, DoorDash or another retailer.
- Provide the essential records. Include your order date, order number, location and a brief explanation. For damaged or incorrect merchandise, provide relevant product photos privately to support.
- Request a specific resolution. Explain whether you need an order update, replacement, return instructions or review of a charge.
- Follow up with the same case details. If unresolved, ask customer care or the store manager whether a supervisor can review the matter. Keep the correspondence and any reference number.
A review here does not submit an official complaint, request a refund or file a claim against the former company.
Party City Questions After the Ownership Change
Is Party City completely out of business?
No. The former chain’s closures do not mean the brand has disappeared. Party City’s current company overview describes online shopping and independently owned franchise locations. Check the store directory before visiting an older location.
Can I return an online purchase to a store?
Do not assume that online and store returns are interchangeable. PartyCity.com’s current policy applies to its online orders and generally requires a return request within 14 days of delivery. It provides separate guidance for store pickup, DoorDash and Staples purchases. Read the policy for your purchase type before returning an item.
What about an old gift card or purchase from a closed store?
Keep the receipt, purchase date, issuing company and any closure notices. Ask current customer care whether it can assist with that specific transaction. This guide does not verify that the new operation accepts former-company gift cards, returns or other obligations.
Is there a verified Party City HR phone number?
A current public HR number was not verified. Current and former employees should use the employer information on their employment records or official company correspondence.
About Party City Today
Party City sells party supplies, balloons, costumes and decorations. Its official announcement identifies Ad Populum as the brand’s new owner. The current business includes e-commerce and independently owned stores, so the seller and purchase channel matter when seeking assistance.
Related Corporate Office Guide
For a purchase from another craft or celebration retailer, see our Michaels corporate office guide.
Why Trust Corporate Office Headquarters?
We checked Party City’s official ownership announcement, contact page, store directory and return policy on September 5, 2026. Contact information was checked against published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Party City or Ad Populum.
Share Your Party City Review
What happened, which store or support team did you contact, and was the issue resolved? Please include the approximate purchase date so readers can distinguish older experiences from purchases under the new ownership. Positive and negative experiences are welcome.
Keep order numbers, payment details, addresses, phone numbers and other private information out of public comments and photos.