Reach Out To Michaels Corporate Office – Review and Complaints 

Michaels, Sneaky business practice. Having just returned home from Michaels West Springfield Massachusetts store, I reviewed my receipt only to discover a $.35 cent charge for the bag that my purchases were placed in. The amount of the charge, of course, isn’t the issue. It’s the principle. I should have been asked if I’d like to have purchased the bag – like every other retailer in my area does. It was a sneaky and underhanded thing to have done. And I would assume that the practice is sanctioned by Michael’s corporation. Very disappointed!

Michaels, There is no valid customer service number available.

1-800-MICHAELS which you advertise as your customer service number is not a valid number. It is one too many numbers! Also the customer service number you have on your corporate website doesn’t work either. For a large corporation this is a big problem.

Michaels, You can not close your store early and turn multiple people away for a VIP event that was never advertised closing early to general public. Your store manage in Keller, Chris, was completely rude. You have list a lot of customers today with how many people were turned away. I will share with others on Facebook how horrible this experience is too. Don’t have advertised business hours if you don’t honor them!

Michaels, Poor customer service. I went to Michales in Salem NH 10/05/2024 and probably will not be back. Self-serve check out did not give me a receipt due to a paper jam. I had to wait 5 minutes until a cashier showed up; she then called the manager to get me my receipt. I then watched the manager grab two carriages and put them away before she approached me. She told me unless I used my phone # or gave her the exact amount of my purchase she could not help me. I could not recall the exact amount as I was depending on the receipt. Ok I said, I want to return these items and repurchase. She told me she could do that, but it would then be a no receipt return, and I would get back the lowest price of the items from the last month. Even though I never left the store, and it was their paper jam that caused the problem. Grrrr…….(That would be petty thievery in my book) I then said to her how about you just ring these items up so you can get the exact amount and then void the sale. She gave me a look but did it. I got my receipt but, on the way home decided I was so aggravated I’m returning the items and will shop elsewhere.

Michaels, overcharged yet again. I purchased several Siser HTV rolls yesterday, unfortunately one I bought was the wrong color. I went back today to exchange for the correct color and purchase two additional rolls. Instead of just doing an exchange, they had to return the one item and complete a new purchase for the other 3. Needless to say since the Siser is on sale for buy one get one 50%, I was charged more for the one I simply wanted to exchange. I tried explaining how this didn’t make sense to the cashier and she just looked at me with a blank stare. I spoke to the manager twice and she kept telling me that the return was separate transaction. I continually stated that I simply wanted to exchange one color for another and shouldn’t have to pay more $$ to do that. She told me again that the return was a separate transaction and couldn’t be consider ~ the 3 I purchased was more because I didn’t buy 4 to take advantage of the sale and stated that she had no idea what I wanted?? I worked retail for years and do not understand how anyone can justify having a customer pay more money when they are simply exchanging an item whether it be for color or size. This interaction has definitely cemented my desire to never visit Michaels again. The customer service in the Annapolis location is horrible. I will drive 35 minutes out of my way to go to Hobby Lobby from now on.