Reach Out To Michaels Corporate Office – Review and Complaints 

Michaels, Unfair practices. I am a professional artist who has often bought from Michaels Store. A couple days ago I purchased two frames as they were offering two for the price of one. The next day I decided I preferred the frame in black and not the brown. I assumed I could go to the store and just exchange it for the correct color. Nope. I had to pay full price for the frame rather than just exchanging it. I refused to pay the full price and will also return the other frame I have at home and find elsewhere to buy art supplies and frames.

Michaels, Coupons on for online purchase. Why are your coupons only for online purchase? I and my other knitting club memember want to read the label on the yarn before buying it. If I do not spend enough, I have to come to the store to pick it up.

Michaels, Poor Customer Service. After spending $479.00 and getting no rewards as it was in a store and not on line has got to be the most ridiculous thing I have ever heard of. They want you to spend your money there but that is where it stops. I had gone to the store to begin with and was told they couldn’t do anything about it and I would have to call. I called and the guy told me that he would offer me $15 but that is all as the money has to be spent on line. I will think twice before spending money there.

Michaels, I went to Micheals in Rockville Pike, MD to return an item and the cashier Sandy was so so rude. she was helping someone and saw me standing there and ignored me. She knew me from when we worked together and did everything she could to get me fired. Well, she seceeded but any way when she was done with that customer and started to help someone else, so I asked her is someone her to help me and she said to me real nasty then helped someone else then straighten up somethings and then came over with a attitude I went to buy my yarn thought abought it and decided to drop all ten rolls in a shelf and thought to myself how could someone treat a customer like that I work in retail would never treat a customer like that? I will never as long as she is their shop at that store again!!! I go in their all the time and spend my money, but I will not!!! I went there for a job to work but she had her say and your company did not hire me. That’s ok, I went to another one that day and was hired on the spot. Everyone is a customer no matter if you like them you have to put things a side for the company so that company stays now these days. Sandy always has an attitude with me but today I decided that’s it!! My real review for this store is 0.

Frustrating Experience with Michaels’ Customer Service. I’ve had an ongoing issue with Michaels for over a year regarding a credit card I canceled, yet their system still shows I have one. I can’t use it, don’t know the number, and the store can’t issue a new one because their computer says I already have one. The bank advised that the store manager call to verify my identity and resolve the issue, but the manager refused, citing store policy. The bank insists the store must make the call, leaving me stuck in a frustrating loop.

Additionally, the online ordering process has been difficult, with unfamiliar websites for selection and rejected coupons. Their rewards program is disappointing—I spent over $110 and received just 27 cents in rewards, and I constantly have to follow up on missing rewards. Customer service has been no help, and the lack of accountability is beyond frustrating.