Etsy corporate office headquarters is located at 117 Adams Street, Brooklyn, NY 11201. The verified Etsy corporate phone number is 1-718-880-3660. Etsy, Inc. is a publicly traded online marketplace company listed on the New York Stock Exchange under the symbol ETSY, with Kruti Patel Goyal serving as chief executive officer and president. Buyers and sellers should note that Etsy does not publish an inbound customer-service phone number. Order, refund, account, shop, suspension, payment, listing, and policy concerns should normally be handled through Etsy’s signed-in Help Center, Contact Support, Shop Manager, case, or appeal processes before an unresolved company-level concern is sent to corporate headquarters.
Etsy Corporate Office and Headquarters Contact Information
- Company: Etsy, Inc.
- Etsy Headquarters Address: 117 Adams Street, Brooklyn, NY 11201, USA
- Etsy Corporate Phone Number: 1-718-880-3660
- Inbound Customer-Service Phone Number: Etsy does not publish one
- Official Phone-Support Process: Request a callback through Etsy’s signed-in Contact Support process when that option is offered
- Chief Executive Officer and President: Kruti Patel Goyal
- Executive Chair: Josh Silverman
- Stock Symbol: ETSY on the New York Stock Exchange
- Official Website: Etsy.com
- Etsy Help Center: Buyer, seller and account help
- Contact Etsy Support: Official Etsy Support instructions
- Buyer Order Help: Get help with an Etsy order
- Buyer Case Process: Open and manage an Etsy case
- Seller Support: Use the support chat in Shop Manager when available or Etsy’s signed-in Contact Support form
- Investor Relations Email: **@**sy.com
- Media Relations Email: pr***@**sy.com
- Legal-Terms Contact: le***@**sy.com
- Privacy Contact: dp*@**sy.com
- Careers: Etsy Careers
- Investor Relations: Etsy Investor Relations
The Etsy corporate phone number is not a customer-service, buyer-support, seller-support, refund, order, or complaints-department number. Etsy directs users to its signed-in support tools and warns against calling supposed customer-service numbers found elsewhere online. A legitimate Etsy representative may call only after the user first requests phone support through an official Etsy process.
Where Is Etsy Headquarters?
Etsy headquarters is located at 117 Adams Street, Brooklyn, New York 11201. This is the principal executive-office address people are generally seeking when searching for Etsy headquarters address, Etsy HQ address, Etsy head office, Etsy corporate office, Etsy USA address, Etsy Brooklyn office, where Etsy is located, or where Etsy headquarters is located.
The Brooklyn headquarters handles Etsy’s company leadership, corporate operations, governance, investor relations, media, legal matters, corporate careers, business policy, technology, marketplace operations, and other company-level functions.
The headquarters address should not be treated as a warehouse, returns center, seller studio, retail store, order-processing center, or location where buyers can pick up purchases. Etsy is an online marketplace connecting independent sellers with buyers. Merchandise is generally shipped by the individual seller rather than from the Brooklyn office.
Etsy Corporate Office vs. Customer Support vs. an Etsy Seller
Etsy corporate headquarters oversees the marketplace and company operations. Etsy Support handles platform, account, case, policy, payment, and technical issues. The individual Etsy seller is normally responsible for product-specific questions, customization, production, shipping, returns, exchanges, and resolving many initial order concerns.
Buyers should usually contact the seller first when an item is delayed, damaged, incorrect, missing, not as described, or needs to be changed or cancelled. Communication should remain within Etsy Messages or the Help with Order process so there is a record if Etsy later needs to review the issue.
Sellers should use Shop Manager for listings, orders, payment accounts, shop settings, policy notices, support chat, and other seller-specific tools. Corporate headquarters usually cannot bypass a case decision, account-verification process, suspension review, payment review, or policy appeal handled by Etsy’s specialized teams.
Choose the Correct Etsy Support Route
- Question about an item before purchase: Contact the seller through the listing page.
- Problem with an existing order: Open Purchases and Reviews, choose Help with Order, and contact the seller.
- Item not delivered, damaged, or not as described: Contact the seller first and open a case when the order becomes eligible.
- Refund, return, exchange, or cancellation: Start with the seller and review the shop’s policies and Etsy’s case eligibility.
- Guest order: Connect the guest purchase to an Etsy account before attempting to open a case.
- Seller with an active shop: Use the support chat in Shop Manager when available.
- Seller-account suspension: Review the Etsy email and Shop Manager notice, resolve any identified issue, and use the Appeals Center if eligible.
- Removed listing: Review the policy notice and use the available listing-appeal process when offered.
- Payment-account or payout concern: Review the Payment account in Shop Manager and contact Etsy through signed-in seller support.
- Account login or security problem: Use Etsy’s official password-reset, security-code, and account-access guidance.
- Suspicious item or shop: Use Etsy’s confidential Report this item or Report this shop tools.
- Intellectual-property complaint: Use Etsy’s official Reporting Portal or infringement form.
- Privacy request: Use Etsy’s official privacy contact and account tools.
- Investor or media inquiry: Use Etsy Investor Relations or Media Relations.
- Unresolved corporate-level concern: Contact the Brooklyn headquarters after documenting the appropriate Etsy support process.
What to Have Before Contacting Etsy Corporate or Support
- The Etsy username and email address connected to the account
- The order number, shared only through an official private support channel
- The shop name and listing URL
- The purchase date and estimated delivery date
- The tracking number and carrier information
- Copies of Etsy Messages exchanged with the buyer or seller
- Photographs showing damage, condition, quantity, measurements, or differences from the listing
- The refund, payment, payout, or transaction details involved
- The Etsy case, appeal, or support-request number
- The policy notice or email Etsy sent
- A timeline of messages, support contacts, and promised follow-up
- The specific resolution being requested
Do not post order numbers, account email addresses, home addresses, tracking details showing a private address, payment information, bank details, taxpayer identification, identity documents, passwords, security codes, private buyer or seller information, or screenshots containing personal data in public comments.
How to Escalate an Etsy Buyer Complaint
Start with the seller through the Help with Order option connected to the purchase. Explain what happened, include relevant photographs or tracking information, and state whether you are requesting delivery information, replacement, return, cancellation, or refund.
If the estimated delivery date has passed and at least 48 hours have elapsed since the Help with Order request was sent, the buyer may be able to open a case. Eligibility and available case types depend on the order, timing, payment method, and current Etsy policies.
When opening a case, include the facts in the case log and respond to requests from Etsy. Case types may include non-delivery, an item that arrived damaged, or an item that differs materially from the listing description or photographs.
If the issue is still unresolved after the seller and Etsy case process have been completed, contact Etsy Support through the signed-in Contact Support route. Keep the case decision, messages, refund record, payment details, and support history.
Written company-level correspondence may be sent to:
Etsy, Inc.
117 Adams Street
Brooklyn, NY 11201
Do not mail returned merchandise to Etsy’s corporate headquarters unless Etsy specifically instructs you to use that address. Returns are normally handled with the individual seller under the applicable shop and case terms.
Etsy Order, Shipping, and Non-Delivery Complaints
Order complaints may involve delayed production, missing tracking, incorrect shipping addresses, packages marked delivered but not received, international customs delays, incomplete orders, damaged items, or a seller who has stopped responding.
Check the estimated delivery window and tracking information in Purchases and Reviews. Contact the seller through Help with Order rather than starting a separate message thread when possible.
When a package is marked delivered but cannot be found, verify the shipping address, check with household members and neighbors, and contact the carrier when appropriate. Keep any carrier case or delivery-investigation number.
If the seller does not resolve the problem and the order becomes eligible, use Etsy’s case process. Buyers should avoid simultaneously opening an Etsy case and disputing the same transaction with a bank or payment provider because the available refund path may change once a chargeback is filed.
Etsy Refund, Return, Cancellation, and Purchase Protection Complaints
Return and cancellation rules can differ by seller, product, customization, country, and order status. Review the listing, shop policies, order confirmation, and messages before requesting a cancellation or return.
Etsy Purchase Protection may cover qualifying orders that do not arrive, arrive damaged, or are materially different from the listing. Eligibility requirements, time limits, excluded circumstances, and available refund methods should be reviewed through Etsy’s current Help Center.
A refund may be issued by the seller or, in some eligible cases, by Etsy. Keep the refund confirmation and verify whether the credit was sent to the original payment method or provided as Etsy credit based on the option selected during the case process.
If payment was processed through standalone PayPal or another outside payment provider, a buyer may also need to follow that provider’s dispute procedure. Do not assume Etsy can reverse every transaction processed outside Etsy Payments.
Etsy Seller Suspension, Listing Removal, and Appeal Complaints
Seller complaints may involve a temporary account suspension, permanent suspension, overdue shop balance, missing taxpayer information, identity verification, security review, removed listing, Creativity Standards, prohibited items, intellectual-property claims, or another policy issue.
Review the email Etsy sent and any banner in Shop Manager. A temporary suspension may include steps the seller can complete directly. A permanently suspended account may be eligible for an appeal through Etsy’s Appeals Center.
An appeal should address the reason given by Etsy, explain what has been corrected, provide relevant documents, and describe how future listings or shop practices will comply with Etsy policies. Submitting an appeal does not guarantee reinstatement.
Live-support agents may have limited authority over enforcement decisions handled by specialized policy, security, payments, or trust-and-safety teams. Keep copies of every notice, appeal, requested document, and final decision.
A suspended seller remains responsible for resolving open orders. Follow Etsy’s instructions about completing, shipping, cancelling, or refunding pending transactions.
Etsy Seller Payments, Payouts, Fees, and Account Complaints
Seller financial complaints may involve listing fees, transaction fees, advertising charges, shipping labels, refunds, payment reserves, payout schedules, bank verification, currency conversion, tax reporting, or a deposit that has not arrived.
Review the Payment account in Shop Manager and identify each disputed charge or withheld amount. Confirm the bank information, payout schedule, reserve notice, refund activity, and any verification request connected to the shop.
Use official seller support and upload financial or identity documents only through Etsy’s secure process. Do not email bank statements, taxpayer identification, identity documents, or full account numbers to an address that has not been independently verified.
CorporateOfficeHeadquarters.com cannot determine tax obligations, payment-reserve eligibility, regulatory requirements, or whether a shop should receive a particular payout. Tax, legal, and accounting questions should be directed to qualified professionals.
Etsy Product, Listing, and Marketplace Policy Complaints
Marketplace-policy concerns may involve items that appear mass-produced, counterfeit, unsafe, recalled, prohibited, misleading, improperly labeled, or inconsistent with Etsy’s Creativity Standards.
Use the Report this item or Report this shop option to submit a confidential marketplace report. Include the listing URL and the specific policy concern rather than posting accusations or private seller information publicly.
Food, cosmetic, children’s-product, electrical, medical-claim, labeling, and safety requirements can depend on the product and jurisdiction. Sellers are responsible for complying with applicable laws and Etsy policies. Buyers with a possible health or safety emergency should seek appropriate professional or emergency assistance rather than waiting for a marketplace response.
Items that have been officially recalled should be reported through Etsy’s marketplace tools and the relevant government or manufacturer process. Stop using a product when continued use may create a safety risk.
Etsy Intellectual-Property Complaints
Trademark, copyright, patent, counterfeit, and other intellectual-property complaints should be submitted through Etsy’s official Reporting Portal or infringement form. A general customer-service complaint or public comment is not a substitute for a valid legal notice.
Rights owners should identify the protected work or right, the Etsy content at issue, and the requested action. Sellers receiving an infringement notice should review Etsy’s notice, the Intellectual Property Policy, and any available response or counter-notice procedure.
CorporateOfficeHeadquarters.com cannot decide whether a listing infringes intellectual-property rights or provide legal advice. Consider consulting a qualified attorney when a dispute involves ownership, licensing, fair use, counterfeiting, repeated notices, or significant business harm.
Etsy Account Access, Security, and Privacy Complaints
Account-access complaints may involve forgotten passwords, lost access to an email address, two-factor authentication, missing security codes, unexpected login alerts, a compromised account, or an account closed by someone else.
Use Etsy’s official password-reset and account-access pages. Type Etsy.com directly into the browser or use the official app rather than following a login link from an unexpected email or text.
Privacy questions and data requests should use Etsy’s official Privacy Policy and Support channels. Etsy lists dp*@**sy.com for its Data Protection Officer, but ordinary order and seller-support complaints should continue through the Help Center.
Fake Etsy Support, Phishing, and Payment Warning
Etsy does not provide a public customer-service number that users can call directly. Phone support is offered only after a user requests a callback through an official Etsy support process.
Be cautious with search advertisements, social-media posts, emails, text messages, and websites displaying supposed Etsy support numbers. Scammers may claim that a shop is suspended, an order must be refunded, a bank account must be verified, or a seller must pay a fee immediately.
Etsy Support should not make an unexpected call without prior notice. Legitimate Etsy messages appear in the From Etsy folder within Etsy Messages. Suspicious Etsy phishing emails, fraudulent numbers, or text screenshots may be sent to Re************@**sy.com. That address is for phishing reports and is not a general customer-service inbox.
Never provide an Etsy password, one-time code, full payment-card number, bank login, remote-device access, gift-card payment, cryptocurrency, or wire transfer to an unexpected caller.
Etsy Reviews and Complaints
Etsy reviews vary by seller, item, shipping carrier, country, payment method, account type, support route, and issue involved. Positive experiences may mention unique merchandise, personalization, responsive sellers, creative products, successful case resolution, or support for independent businesses.
Commenters on this page have discussed missing or misdirected shipments, seller-account suspension, refund-method disagreements, marketplace-policy concerns, product labeling, and difficulty reaching the desired corporate escalation route. Other complaints may involve delayed orders, damaged items, counterfeit concerns, seller payouts, listing removal, account access, cases, refunds, or scams.
When leaving an Etsy review below, state whether you were a buyer or seller, the approximate date, general issue type, support route used, response time, and whether the complaint was resolved. Do not publish order numbers, shop-account details, payment records, tax information, home addresses, private messages, or identifying information about another user.
Etsy Competitors and Related Corporate Office Pages
People researching Etsy headquarters may also compare other online marketplaces and ecommerce companies. Related corporate-office pages include Amazon Corporate Office and eBay Corporate Office.
Etsy differs from a conventional retailer because independent sellers create and manage their own shops and generally fulfill customer orders. This affects whether an issue should be handled first by the seller, Etsy Support, a payment provider, shipping carrier, or another company.
Related Resources
- Official Etsy Website
- Etsy Help Center
- How to Contact Etsy Support
- Get Help With an Etsy Order
- Open an Etsy Case
- Etsy Purchase Protection
- Reinstate a Suspended Etsy Account
- Appeal a Permanent Etsy Suspension
- Report an Etsy Item or Shop
- Etsy Intellectual Property Policy
- Etsy Prohibited Items Policy
- Etsy Seller Policy
- Etsy Terms of Use
- Etsy Privacy Policy
- Etsy Careers
- Etsy Investor Relations
Frequently Asked Questions About Etsy Corporate Office
Where is Etsy headquarters?
Etsy headquarters is located at 117 Adams Street, Brooklyn, NY 11201.
What is Etsy’s headquarters address?
The Etsy corporate and principal executive-office address is Etsy, Inc., 117 Adams Street, Brooklyn, New York 11201.
Where is Etsy located in the United States?
Etsy’s corporate headquarters is in the DUMBO area of Brooklyn, New York. Sellers and buyers operate throughout the United States and other countries, but the main corporate address is in Brooklyn.
What is the Etsy corporate phone number?
The verified Etsy corporate-office phone number is 1-718-880-3660. It is not an order or customer-service line.
Is 1-718-855-7955 still Etsy’s headquarters number?
Etsy’s current corporate filings identify 1-718-880-3660 as the corporate phone number. The older 1-718-855-7955 number should not be treated as the current verified headquarters contact.
Does Etsy have a customer-service phone number?
Etsy does not publish an inbound customer-service number. Sign in and use Etsy’s Contact Support process. A callback option may be offered depending on the issue.
How do I complain to Etsy about an order?
Open Purchases and Reviews, select Help with Order, and contact the seller. If the order becomes eligible after the required waiting period, use the option to open a case with Etsy.
How do I contact Etsy about a missing package?
Review tracking, contact the seller through Help with Order, and open an Etsy case when eligible. Keep carrier information, delivery details, messages, and photographs available.
How do I appeal an Etsy suspension?
Review the email Etsy sent, resolve any identified problem, and use Etsy’s Appeals Center if the permanent suspension is eligible for appeal. Include relevant corrections and supporting documents.
How do I report a fake or prohibited Etsy item?
Use the Report this item or Report this shop option. Intellectual-property complaints should use Etsy’s official Reporting Portal or infringement form.
Who owns Etsy?
Etsy, Inc. is an independent publicly traded company. It does not have a conventional parent company.
Who is the CEO of Etsy?
Kruti Patel Goyal is Etsy’s chief executive officer and president.
Where is Etsy stock traded?
Etsy stock trades on the New York Stock Exchange under the ticker symbol ETSY.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, leadership, ownership, complaint-route, and review information for online marketplaces, retailers, financial institutions, airlines, hotels, restaurants, and other major organizations. This page is designed to help readers distinguish Etsy headquarters from Etsy Support, independent sellers, order cases, seller appeals, payment providers, shipping carriers, intellectual-property reports, and fraud-reporting channels.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Etsy, Inc., Etsy.com, any Etsy seller, any buyer, any payment provider, any shipping carrier, any employee, or any customer-support representative. This page is provided for informational purposes only and is not legal, tax, financial, intellectual-property, product-safety, or business advice.
Addresses, phone numbers, executives, stock listings, marketplace policies, support routes, case eligibility, Purchase Protection terms, refund procedures, seller fees, payment reserves, listing rules, appeal processes, and complaint procedures may change. Visit Etsy.com and review the terms connected to the specific order, shop, account, or dispute for current information.
Share Your Experience
Have you contacted Etsy corporate office, Etsy Support, an Etsy seller, Shop Manager support, the case team, account appeals, payment support, intellectual-property support, privacy support, Investor Relations, or another Etsy department? Share your experience with an order, shipment, refund, damaged item, seller complaint, account suspension, listing removal, payout, payment reserve, policy issue, scam, account access problem, or corporate escalation below.
Helpful reviews include whether you were a buyer or seller, the approximate date, issue category, support route used, response time, and whether the complaint was resolved. Please do not post order numbers, shop-account details, payment information, banking information, taxpayer identification, passwords, security codes, home addresses, phone numbers, email addresses, private messages, employee personal information, or screenshots containing personal data.