Cracker Barrel corporate office headquarters and home office is located at 305 Hartmann Drive, Lebanon, TN 37087. The verified Cracker Barrel corporate phone number is 1-615-444-5533. Cracker Barrel Old Country Store, Inc. is an independent publicly traded restaurant and retail company listed on Nasdaq under the symbol CBRL, with Julie Felss Masino serving as president and chief executive officer. Guests with restaurant, food, To-Go order, retail purchase, gift card, Cracker Barrel Rewards, accessibility, or store complaints should normally contact the restaurant manager or use the official Guest Relations form and live chat before escalating an unresolved concern to the Lebanon home office.
Cracker Barrel Corporate Office and Home Office Contact Information
- Company: Cracker Barrel Old Country Store, Inc.
- Corporate Headquarters and Home Office Address: 305 Hartmann Drive, Lebanon, TN 37087, USA
- Cracker Barrel Corporate Phone Number: 1-615-444-5533
- Guest Questions, Suggestions, and Complaints: Contact Cracker Barrel Guest Relations
- Guest Relations Live Chat: Available through the official Guest Relations site
- Employee Relations, Applicant Accommodations, and Certain Privacy Requests: 1-800-333-9566
- President and Chief Executive Officer: Julie Felss Masino
- Ownership: Independent publicly traded company
- Stock Symbol: CBRL on Nasdaq
- Store Ownership: Cracker Barrel locations are company owned and operated
- Official Website: CrackerBarrel.com
- Guest Relations Help Center: Cracker Barrel FAQs, Chat, and Support
- Store Locator: Find a Cracker Barrel Location
- Menu: Cracker Barrel Menu
- Nutrition and Allergens: Cracker Barrel Nutrition and Allergen Information
- Gift Cards: Cracker Barrel Gift Cards
- Cracker Barrel Rewards: Cracker Barrel Rewards Information
- Careers: Cracker Barrel Careers
- Investor Relations: Cracker Barrel Investor Relations
The corporate number 1-615-444-5533 is the Cracker Barrel home-office number. It should not be confused with Guest Relations, an individual restaurant, online retail support, catering, Employee Relations, privacy support, media relations, or Investor Relations.
The toll-free number 1-800-333-9566 appears in current official materials for Employee Relations, application accommodations, certain discrimination concerns, and privacy requests. Cracker Barrel’s current public Guest Relations route for restaurant and customer complaints is its official contact form and live chat.
Where Is Cracker Barrel Headquarters?
Cracker Barrel headquarters is located at 305 Hartmann Drive, Lebanon, Tennessee 37087. This is the address people generally seek when searching for Cracker Barrel headquarters, Cracker Barrel corporate office, Cracker Barrel HQ, Cracker Barrel corporate headquarters, Cracker Barrel home office, or the Cracker Barrel Old Country Store home office in Lebanon.
The company owns a large Lebanon property containing its home-office headquarters, warehouse operations, and other corporate facilities. The headquarters should not be confused with the nearby Lebanon restaurant at 635 South Cumberland Street.
Corporate correspondence may be sent to the Hartmann Drive address after the local restaurant and Guest Relations processes have been attempted. Do not mail food, retail returns, gift cards, checks, employee paperwork, or sensitive legal documents to the home office unless Cracker Barrel specifically instructs you to use that address.
Cracker Barrel Ownership and Corporate Structure
Cracker Barrel Old Country Store, Inc. is an independent publicly traded company and does not have a conventional parent company. Its shares trade on Nasdaq under the ticker symbol CBRL.
Cracker Barrel says its restaurant and old country store locations are company owned and operated rather than franchised. This means a local restaurant complaint ultimately remains within the Cracker Barrel corporate organization, although the restaurant manager and district or operations leadership should generally have the first opportunity to investigate.
The company also owns Maple Street Biscuit Company. A complaint involving a Cracker Barrel restaurant, online store, Rewards account, gift card, or To-Go order should continue through Cracker Barrel’s support routes rather than being directed to another restaurant concept.
Cracker Barrel Corporate Office vs. Guest Relations
Cracker Barrel’s corporate office handles company leadership, restaurant and retail operations, governance, finance, legal matters, corporate careers, supply chain, marketing, media, investor relations, real estate, and higher-level unresolved concerns.
Guest Relations handles restaurant complaints, food and service feedback, To-Go concerns, online retail questions, shipping, gift cards, Rewards, accessibility, suggestions, and other guest experiences. Cracker Barrel currently offers Guest Relations through an online form and live chat.
The local restaurant is normally the best first contact for an active meal, incorrect order, food-quality concern, employee interaction, wait-time issue, cleanliness complaint, missing To-Go item, or another matter that store management can inspect immediately.
Choose the Correct Cracker Barrel Support Route
- Current restaurant concern: Ask for the manager on duty while the details can still be reviewed.
- Restaurant complaint after leaving: Contact Guest Relations and include the location, date, approximate time, and receipt information.
- To-Go order change or cancellation: Contact the restaurant where the order was placed.
- Missing or incorrect To-Go item: Contact the restaurant promptly and keep the order confirmation.
- Third-party delivery order: Contact the delivery platform when it controls delivery, cancellation, or refund processing, and notify the restaurant when food preparation is also involved.
- Online retail order: Use the Guest Relations retail-order support route.
- Online retail return: Review the current return instructions before shipping merchandise.
- Gift-card issue: Contact Guest Relations and keep the gift-card details private.
- Cracker Barrel Rewards issue: Sign in to the account or use the Rewards support route.
- Nutrition or allergy question: Review the current nutrition and allergen information and speak with restaurant management.
- Accessibility concern: Report an immediate store concern to the manager and use Guest Relations for follow-up.
- Employment or application question: Use Cracker Barrel Careers or the Employee Relations route when applicable.
- Investor inquiry: Use the official Investor Relations contact form.
- Unresolved company-level complaint: Contact the Lebanon home office after documenting the store and Guest Relations routes already attempted.
What to Have Before Contacting Cracker Barrel Corporate
- The restaurant city, state, and store location
- The date and approximate time of the visit
- The dine-in, To-Go, delivery, catering, or retail order type
- The receipt or order number, shared only through an official private channel
- The menu item, retail product, gift card, or Rewards issue involved
- The names or roles of employees previously contacted
- The restaurant manager’s response when applicable
- Photographs of incorrect or damaged merchandise, with private information removed
- The Guest Relations case or chat reference
- A concise timeline and the specific resolution requested
Do not post payment-card information, complete receipts, gift-card numbers, Cracker Barrel Rewards account details, employee personal information, medical details, home addresses, phone numbers, email addresses, passwords, or screenshots containing private information in public comments.
How to Escalate a Cracker Barrel Complaint
Begin with the restaurant manager when the complaint involves food, service, cleanliness, an employee interaction, a To-Go order, wait time, store condition, accessibility, or a retail purchase made at that location.
Explain the issue calmly and state the resolution being requested. Give management an opportunity to review the receipt, order, food, merchandise, staffing records, or other information while it is still available.
If the restaurant does not resolve the concern, submit a Guest Relations request or use live chat. Include the store location, visit date, approximate time, order type, issue description, prior contacts, and requested resolution.
Ask for a case or reference number and keep a record of the submission, response, promised action, refund, replacement, gift-card adjustment, or expected follow-up date.
If the local restaurant and Guest Relations process do not resolve a substantial concern, written corporate correspondence may be sent to:
Cracker Barrel Old Country Store, Inc.
305 Hartmann Drive
Lebanon, TN 37087
Send copies rather than original receipts, photographs, gift cards, financial records, or legal documents. Do not mail food or returned merchandise to the home office unless the company provides specific written instructions.
Common Reasons Guests Contact Cracker Barrel Corporate Office
- Finding the Cracker Barrel headquarters or home-office address
- Looking for the Cracker Barrel corporate phone number for complaints
- Escalating an unresolved restaurant or Guest Relations concern
- Food quality, preparation, temperature, portions, or missing items
- Wait times, seating, checkout, service, or employee interactions
- Cleanliness, restroom, parking, accessibility, or store-condition complaints
- Incorrect, delayed, cancelled, or incomplete To-Go orders
- Delivery, catering, large-order, or event concerns
- Retail purchases, damaged merchandise, shipping, returns, or refunds
- Gift-card balances, digital gift cards, or redemption problems
- Cracker Barrel Rewards pegs, visits, rewards, or account access
- Nutrition, allergen, dietary, or menu-information questions
- Careers, Employee Relations, privacy, media, investor, or legal matters
Cracker Barrel Restaurant and Service Complaints
Restaurant complaints may involve food preparation, incorrect orders, missing items, serving temperature, portion size, wait time, seating, checkout, cleanliness, employee conduct, manager response, or the overall guest experience.
Report the concern to the manager during the visit when possible. The manager may be able to replace an item, correct a check, review an employee interaction, inspect a cleanliness concern, or document the complaint for follow-up.
When contacting Guest Relations afterward, identify the restaurant and approximate time rather than describing only the city. Multiple locations may operate in the same metropolitan area.
A public review should focus on the experience and response. Avoid publishing employee surnames, schedules, photographs of employees, or allegations that cannot be supported.
Cracker Barrel To-Go, Pickup, and Delivery Complaints
To-Go complaints may involve a missing item, incorrect entree or side, delayed pickup, cold food, an order placed at the wrong restaurant, an unsuccessful cancellation, or difficulty obtaining a refund.
Cracker Barrel directs guests seeking to change or cancel a To-Go order to contact the restaurant where the order was placed. Act promptly because an order that has already entered preparation may be handled differently from one that has not been started.
Keep the order confirmation, restaurant location, pickup time, receipt, and photographs of incorrect items. Contact the restaurant before discarding food when replacement or verification may be necessary.
Orders placed through a third-party delivery company may involve both the restaurant and the delivery platform. Identify whether the concern involves food preparation, driver delivery, missing packages, payment, cancellation, or a platform-issued credit.
Cracker Barrel Online Retail Orders, Returns, and Refunds
Online retail complaints may involve delayed shipping, damaged merchandise, an incorrect item, missing pieces, rocking chairs, apparel, seasonal merchandise, food products, cancelled items, or a refund that has not appeared.
Cracker Barrel’s current online retail guidance generally allows eligible items to be returned within 30 days of receipt. Review the latest instructions and contact Guest Relations before shipping when the item is large, damaged, defective, or subject to special handling.
Keep the online order confirmation, packing slip, product information, carrier tracking, photographs, return authorization, and return-delivery confirmation until the matter is complete.
Do not mail online retail returns to the corporate headquarters unless Cracker Barrel specifically provides that address in the return instructions.
Cracker Barrel Gift Card and Rewards Complaints
Gift-card complaints may involve an incorrect balance, failed redemption, delayed digital delivery, mistaken email address, lost card, damaged card, or disagreement about a refund issued to a gift card.
Keep the purchase receipt and card information private. Cracker Barrel advises customers who mistakenly order a digital gift card to contact Guest Relations; processing a credit may take additional time.
Cracker Barrel Rewards complaints may involve missing pegs, missed visits, rewards that did not appear, account access, duplicated accounts, excluded purchases, or a promotion that did not apply.
Rewards are subject to current program rules. Purchases through some third-party delivery services may not qualify, and gift cards, taxes, delivery fees, gratuities, and other excluded amounts may not earn pegs.
Cracker Barrel Catering and Large-Order Complaints
Catering and large-order concerns may involve item availability, pickup or delivery timing, quantities, missing serving items, setup, menu substitutions, payment, cancellation, or an order that differs from the confirmation.
Review the written confirmation and contact the restaurant or catering specialist before the event when a correction is still possible. Keep the menu, quantities, pickup or delivery address, event time, receipts, and photographs of missing or incorrect items.
For an event involving 50 or more guests, use the catering-specialist route shown on Cracker Barrel’s Guest Relations contact page.
Cracker Barrel Nutrition, Allergy, and Food-Safety Concerns
Cracker Barrel publishes nutrition and allergen information for guests, but restaurant kitchens handle many ingredients and cannot guarantee that every menu item is completely free from allergens or cross-contact.
Guests with food allergies should review the current allergen guide and speak directly with restaurant management before ordering. Do not rely solely on an old menu, an unofficial ingredient list, or information posted by another customer.
Report a suspected food-safety or allergic-reaction concern promptly through appropriate medical, restaurant, Guest Relations, or public-health routes. An emergency should be handled through emergency medical services rather than waiting for a corporate response.
Do not publish medical diagnoses, prescriptions, insurance information, photographs of medical documents, or other private health information in the comments.
Cracker Barrel Accessibility and Store-Condition Complaints
Accessibility concerns may involve parking, entrances, seating, restrooms, communication, online ordering, service animals, or another barrier affecting access to goods or services.
Report an active store concern to the manager so the location has an opportunity to provide assistance. Use Guest Relations for follow-up and include the location, date, barrier encountered, assistance requested, and response received.
Immediate safety hazards should be reported to store management or the appropriate local authority rather than waiting for corporate correspondence.
Cracker Barrel Employee, Applicant, and Ethics Concerns
Employees and applicants should not use the public Guest Relations form as a substitute for authorized workplace channels. Cracker Barrel identifies 1-800-333-9566 for Employee Relations, certain workplace concerns, and application accommodations.
Current employees should use Workday, management, Human Resources, Employee Relations, or another authorized internal process for payroll, scheduling, benefits, leave, discrimination, harassment, retaliation, or workplace-policy concerns.
Do not publish employee identification numbers, payroll records, health information, disciplinary documents, schedules, home addresses, or private workplace records in public comments.
Cracker Barrel Reviews and Complaints
Cracker Barrel reviews vary by location, visit date, meal period, manager, employee team, order type, retail product, and support route. Positive feedback may mention friendly service, home-style meals, breakfast, store atmosphere, retail selection, helpful employees, or a successful complaint resolution.
Complaints may involve food quality, incorrect orders, wait times, cleanliness, employee interactions, manager response, To-Go orders, refunds, gift cards, retail merchandise, Rewards, catering, accessibility, or difficulty finding the correct escalation route.
When leaving a Cracker Barrel home-office review below, include the city and state, approximate date, whether the experience involved dining, To-Go, delivery, catering, retail, Rewards, or a gift card, the support route used, response time, and whether the complaint was resolved.
Fake Cracker Barrel Support, Gift Card, and Job Warning
Use CrackerBarrel.com, the official Guest Relations website, a verified store page, or a number obtained from an official company source before providing order or payment information.
Be cautious with fake gift-card offers, prize messages, employment offers, refund notices, social-media promotions, unofficial corporate numbers, and websites that imitate Cracker Barrel branding.
Do not provide passwords, one-time passcodes, complete payment-card numbers, bank-login information, gift-card codes, cryptocurrency, wire transfers, or remote access to a device in response to an unsolicited message.
Cracker Barrel Competitors and Related Corporate Office Pages
Cracker Barrel competes with family-dining, breakfast, roadside, and casual restaurant companies. Related corporate-office pages include Denny’s Corporate Office, IHOP Corporate Office, and Waffle House Corporate Office.
Related Resources
- Official Cracker Barrel Website
- Contact Cracker Barrel Guest Relations
- Cracker Barrel Guest Relations Help Center
- Cracker Barrel Store Locator
- Cracker Barrel Menu
- Cracker Barrel Products and Services
- Cracker Barrel Pickup and Delivery
- Cracker Barrel To-Go Help
- Cracker Barrel Online Retail Order Help
- Cracker Barrel Gift Cards
- Cracker Barrel Rewards
- Cracker Barrel Nutrition and Allergens
- Cracker Barrel Privacy Policy
- Cracker Barrel Careers
- Cracker Barrel Investor Relations
Frequently Asked Questions About Cracker Barrel Corporate Office
Where is Cracker Barrel headquarters?
Cracker Barrel corporate headquarters and home office is located at 305 Hartmann Drive, Lebanon, TN 37087.
What is the Cracker Barrel corporate phone number?
The verified Cracker Barrel home-office phone number is 1-615-444-5533.
How do I contact Cracker Barrel corporate about a complaint?
Start with the restaurant manager and submit the complaint through Cracker Barrel Guest Relations. If the issue remains unresolved, call the home office at 1-615-444-5533 or send written correspondence to 305 Hartmann Drive, Lebanon, TN 37087.
What is the Cracker Barrel complaints-department phone number?
Cracker Barrel does not prominently identify a separate public complaints-department phone number. Guest complaints are directed to the official Guest Relations form and live chat.
Is 1-800-333-9566 Cracker Barrel customer service?
The number 1-800-333-9566 appears in current official materials for Employee Relations, applicant accommodations, certain discrimination concerns, and privacy requests. The current general guest-complaint route is the Guest Relations form and live chat.
Is Cracker Barrel’s home office in Lebanon, Tennessee?
Yes. The Cracker Barrel Old Country Store home office and principal executive offices are in Lebanon at 305 Hartmann Drive.
Is the Lebanon restaurant the Cracker Barrel headquarters?
No. The public restaurant in Lebanon is at a different address. The corporate home office is at 305 Hartmann Drive.
Who owns Cracker Barrel?
Cracker Barrel Old Country Store, Inc. is an independent publicly traded company listed on Nasdaq under the symbol CBRL. It does not have a conventional parent company.
Does Cracker Barrel franchise its restaurants?
No. Cracker Barrel states that its stores are company owned and operated.
Who is the CEO of Cracker Barrel?
Julie Felss Masino is president and chief executive officer of Cracker Barrel Old Country Store, Inc.
How do I complain about a Cracker Barrel restaurant?
Speak with the restaurant manager first, then use the official Guest Relations form or live chat. Include the restaurant, date, approximate time, receipt information, issue, and requested resolution.
How do I change or cancel a Cracker Barrel To-Go order?
Contact the restaurant where the order was placed as soon as possible. Whether the order can be changed or cancelled may depend on whether preparation has begun.
How do I return an online Cracker Barrel retail order?
Review Cracker Barrel’s current retail-order instructions and contact Guest Relations when necessary. Do not mail merchandise to the home office unless directed to do so.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, ownership, leadership, complaint-route, and review information for restaurants, retailers, hotels, airlines, financial institutions, technology companies, and other major organizations. This page is designed to help readers distinguish the Cracker Barrel home office from Guest Relations, local store management, To-Go support, retail orders, gift cards, Rewards, Employee Relations, careers, media, and Investor Relations.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Cracker Barrel Old Country Store, Inc., CrackerBarrel.com, Maple Street Biscuit Company, any Cracker Barrel restaurant, any delivery provider, any employee, or any Guest Relations representative. This page is provided for informational purposes only and is not legal, medical, employment, nutrition, food-safety, or financial advice.
Addresses, phone numbers, executives, support hours, menus, prices, products, store locations, order procedures, return policies, gift-card terms, Rewards rules, allergen information, employment processes, and complaint routes may change. Visit CrackerBarrel.com or contact Cracker Barrel through an official company channel for current information.
Share Your Experience
Have you contacted Cracker Barrel corporate office, the Lebanon home office, Guest Relations, a restaurant manager, To-Go support, online retail support, gift-card assistance, Rewards support, Employee Relations, careers, or another department? Share your experience with dining, food, service, wait time, cleanliness, an employee interaction, To-Go order, delivery, catering, retail purchase, return, refund, gift card, Rewards account, accessibility concern, or corporate escalation below.
Helpful reviews include the city and state, approximate date, experience type, support route used, response time, and whether the complaint was resolved. Please do not post receipt numbers, payment information, gift-card details, Rewards account information, medical information, home addresses, phone numbers, email addresses, passwords, private employee information, or screenshots containing personal data.