Amazon is a global technology, retail, logistics, entertainment, advertising, cloud-computing, and digital-services company headquartered in Seattle, Washington. Amazon operates its online marketplace, Amazon Prime, Amazon Web Services, Prime Video, Amazon Music, Kindle, Audible, Alexa, Fire TV, Whole Foods Market, Amazon Pharmacy, and numerous other businesses and services.
Consumers commonly search for the Amazon corporate office address or phone number when they need assistance with a missing package, delayed refund, unauthorized charge, suspended account, Prime membership, Marketplace seller, digital purchase, delivery driver, gift card, subscription, return, damaged product, or another unresolved customer-service complaint.
How to Contact Amazon Corporate Office
Amazon maintains separate support systems for retail customers, Prime memberships, digital services, Marketplace sellers, Amazon Business accounts, AWS customers, accessibility assistance, gift cards, account security, and corporate matters.
- Company Name: Amazon.com, Inc.
- Amazon Corporate Headquarters: 410 Terry Avenue North, Seattle, WA 98109-5210
- Amazon Corporate Phone Number: 1-206-266-1000
- Amazon Customer Service: 1-888-280-4331
- Amazon Customer Service Center: Amazon Help and Customer Service
- Phone, Chat and Support Options: Contact Amazon Customer Service
- Your Amazon Orders: Review and Manage Amazon Orders
- Returns and Refunds: Amazon Returns Center
- Manage Amazon Prime: Amazon Prime Membership Settings
- Amazon Account and Sign-In Help: Amazon Account Support
- Devices and Digital Services: Kindle, Fire TV, Alexa, Music and Prime Video Support
- Report an Amazon Scam: Report Suspicious Communications
- Scam Reporting Email: re*********@****on.com
- Accessibility Support: Contact Amazon Accessibility Support
- Amazon Business Support: Amazon Business Customer Service
- Amazon Seller Support: Contact Amazon Seller Central
- AWS Support Center: Amazon Web Services Support
- Official Website: Amazon.com
- Corporate Information: About Amazon
- Careers: Amazon Jobs
- Investor Relations: Amazon Investor Relations
- Stock Symbol: Nasdaq: AMZN
The corporate switchboard at 1-206-266-1000 is primarily intended for headquarters and business matters. Customers seeking assistance with an order, return, Prime membership, account, charge, delivery, device, or digital service should generally begin with Amazon Customer Service at 1-888-280-4331.
Amazon does not prominently publish one general customer-service email address for ordinary order complaints. Customers are usually directed to sign in and choose the relevant order or service before selecting phone, chat, email-based support, or a self-service option.
The email address re*********@****on.com is intended for suspicious communications and scams. It should not be used as the primary contact for routine orders or refunds.
How to Escalate an Amazon Complaint
The most effective escalation process depends on whether the concern involves an Amazon order, third-party Marketplace seller, Prime membership, digital purchase, account security, delivery driver, gift card, Amazon Business account, Seller Central account, or AWS service.
- Open the Amazon Customer Service page while signed in to the account used for the transaction.
- Select the exact order, membership, charge, device, or digital service involved.
- Keep the order number, product listing, receipt, tracking history, photographs, return confirmation, refund status, and prior customer-service correspondence.
- Explain the concern clearly and state the specific resolution being requested, such as a refund, replacement, account restoration, charge correction, or delivery investigation.
- Ask the representative to document the issue and provide a case or reference number.
- If the first representative cannot resolve the matter, request a supervisor, account specialist, payments specialist, or the department responsible for the transaction.
- Save chat transcripts and screenshots showing promised refunds, credits, replacements, or follow-up.
- If the complaint remains unresolved, mail a concise written complaint and copies of supporting documents to Amazon.com, Inc., 410 Terry Avenue North, Seattle, WA 98109-5210.
Use one clear timeline rather than repeatedly opening unrelated cases. Include each contact date, representative name when available, case number, amount, order number, promised action, and result.
Do not publish complete order numbers, payment-card numbers, passwords, verification codes, gift-card claim codes, home addresses, account-recovery documents, or other sensitive personal information in a public review.
Amazon Missing Packages and Delivery Complaints
Amazon delivery concerns may involve Amazon Logistics, UPS, USPS, FedEx, a regional carrier, an independent delivery-service partner, or a third-party Marketplace seller.
Common delivery complaints include:
- A package marked delivered but not received
- A package left at the wrong address
- An empty or opened package
- Missing items from a larger shipment
- A delayed shipment with no updated delivery date
- An order that appears to vanish in transit
- A delivery photograph showing the wrong property
- A driver leaving a package in an unsafe location
- An order being returned as undeliverable
- Damage during shipping
If tracking shows that a package was delivered but it cannot be found:
- Review the tracking details and delivery photograph.
- Check porches, side entrances, garages, mailrooms, parcel lockers, reception areas, and other possible delivery locations.
- Ask household members, neighbors, building employees, or property managers whether they accepted it.
- Allow until the end of the delivery day in case the delivery scan occurred before final placement.
- Contact the carrier when carrier information is provided.
- Report the missing package through Your Orders.
- Keep screenshots of the tracking history and delivery image.
For an expensive or allegedly empty package, Amazon may review shipping weight, fulfillment records, delivery scans, photographs, account history, and other transaction information.
Take photographs of the shipping box, label, seals, packing materials, and everything received. Do not discard the packaging until the investigation is complete.
Wrong, Damaged or Incomplete Amazon Orders
Customers who receive the wrong product, a damaged item, a used item sold as new, missing components, or an incomplete order should open the order in Your Orders and select the available return, replacement, or support option.
Keep:
- The original shipping box
- The product packaging
- The shipping label
- The product serial number
- Photographs of the condition
- The product listing and seller name
- The order confirmation
- All accessories and manuals received
Amazon may offer a replacement, return, partial refund, full refund, troubleshooting, manufacturer support, or communication with the third-party seller depending on the product and circumstances.
Confirm whether the item was sold by Amazon, sold by a third-party seller but fulfilled by Amazon, or sold and shipped directly by a Marketplace seller. That distinction may affect the return and complaint process.
Amazon Returns and Refunds
Amazon return eligibility and refund timing depend on the product, seller, return reason, purchase date, return method, and payment method.
To begin an eligible return:
- Open Your Orders.
- Select the item.
- Choose Return or Replace Items.
- Select the reason for the return.
- Choose an available return method.
- Save the return authorization, QR code, or shipping label.
- Obtain a receipt when dropping off the return.
Return methods may include UPS Store drop-off, Whole Foods Market, Kohl’s, Staples, Amazon Fresh, a carrier pickup, a printed shipping label, or another participating location. Options vary by item and area.
Keep the return receipt and tracking information until the refund appears. A drop-off receipt is especially important when Amazon later reports that the item was not received.
Refund processing can depend on when the item is scanned, received, and inspected. The bank or card issuer may require additional time after Amazon sends the refund.
Amazon Refund Promised but Not Received
If a promised refund has not appeared:
- Check the Refund Status in Your Orders.
- Confirm the payment method that was supposed to receive the refund.
- Review the Amazon gift-card balance.
- Check whether the refund was issued as an account credit rather than returned to the card.
- Save the return receipt and carrier tracking.
- Contact Amazon with the refund amount and date promised.
- Ask for a reference number showing that the refund was researched or reissued.
If the original payment card was closed or replaced, contact the card issuer. Financial institutions may still be able to route a refund to the replacement account.
Do not assume a refund is complete merely because a representative stated that it was requested. Keep written confirmation until the credit appears on the correct account.
Amazon Marketplace and Third-Party Seller Complaints
Amazon Marketplace allows independent businesses and individuals to sell products through Amazon.com.
A Marketplace order may be:
- Sold and shipped by Amazon
- Sold by a third-party seller and fulfilled by Amazon
- Sold and shipped by a third-party seller
The seller’s name and fulfillment method appear on the product page and order details.
Marketplace complaints may involve:
- An item that was never shipped
- A counterfeit or misrepresented product
- An item significantly different from the listing
- A seller who does not respond
- A return address outside the United States
- An unexpected restocking fee
- A seller demanding payment outside Amazon
- A missing refund
- A defective or unsafe product
Contact the seller through Amazon’s Buyer-Seller Messaging system so the correspondence remains documented inside the account.
Amazon states that third-party sellers generally have up to 48 hours to respond to a customer message.
Amazon A-to-z Guarantee Claims
The Amazon A-to-z Guarantee may provide protection for eligible purchases from third-party sellers when the item does not arrive, is damaged, is defective, is materially different from the listing, or an eligible refund is not provided.
To request an eligible A-to-z Guarantee refund:
- Open Your Orders.
- Locate the order.
- Select Problem with Order.
- Choose the issue that best describes the problem.
- Select Request Refund when available.
- Provide supporting information.
- Monitor the order page and account email for Amazon’s decision.
Amazon may require the customer to contact the seller first and wait for the seller’s response period before filing a claim.
Keep all messages within Amazon rather than moving the conversation to private email, text messaging, or another payment platform.
Amazon Charges and Unrecognized Transactions
Amazon-related charges can appear under several statement descriptions, including:
- AMZN MKTP US
- AMZN.COM/BILL WA
- Amazon Prime
- Amazon Digital
- Prime Video
- Amazon Marketplace
- Amazon Music
- Audible
- Kindle
- Amazon Channels
- Amazon Business
- B2B Prime
- Amazon Web Services
A charge may be connected to:
- A physical Amazon order
- A third-party Marketplace purchase
- An Amazon Prime membership
- A Prime Video rental or purchase
- A Prime Video Channel subscription
- An Audible membership
- A Kindle purchase
- An Amazon Music subscription
- A Subscribe & Save order
- An Amazon Business Prime membership
- A purchase made by another household member
- Several products shipped and charged separately
- A temporary payment authorization
How to Investigate an Unknown Amazon Charge
- Compare the charge amount and date with Your Orders.
- Review Digital Orders and subscriptions.
- Check Prime Video purchases and channel subscriptions.
- Review Amazon Pay transactions.
- Check archived orders.
- Review Amazon Household and shared payment methods.
- Ask authorized card users whether they made the purchase.
- Search email for an Amazon receipt matching the amount.
- Contact Amazon through the official app or website.
- Contact the bank or card issuer promptly if the transaction remains unauthorized.
Amazon often charges items when they ship rather than when the complete order is placed. A single order may therefore create several smaller statement entries.
A temporary authorization may also appear before the final charge. Ask the financial institution whether an unfamiliar amount is pending or fully posted.
Amazon Prime Membership Complaints
Amazon Prime is a paid membership that may include delivery benefits, Prime Video, Amazon Music benefits, Prime Reading, Prime Gaming, exclusive deals, photo storage, and other features.
Prime complaints may involve:
- An unexpected annual or monthly renewal
- A free trial becoming a paid membership
- A membership created through checkout
- Difficulty canceling
- A duplicate Prime membership
- A Prime membership on another Amazon account
- Benefits not applying to an order
- A membership fee charged after cancellation
- Confusion between Prime and a Prime Video Channel
How to Cancel Amazon Prime
- Sign in to the Amazon account.
- Open Prime Membership settings.
- Select Manage Membership.
- Choose the option to update, cancel, or end the membership.
- Follow each confirmation screen until Amazon confirms cancellation.
- Save a screenshot or email showing the effective date.
Deleting the Amazon app or removing a payment method does not cancel Prime.
Prime refund eligibility depends on when the membership was purchased or renewed and whether Prime benefits were used. Review the current Prime terms and contact Amazon when requesting a refund.
Prime Video and Amazon Digital Services
Prime Video complaints may involve:
- An accidental rental or purchase
- A recurring channel subscription
- A program unavailable in the customer’s location
- Playback or device errors
- A duplicate subscription
- A rental expiration
- A purchase made by a child or household member
- An unfamiliar PRIME VIDEO statement charge
- A channel trial becoming paid
Amazon allows customers to review digital orders and transactions through the account. Eligible accidental Prime Video purchases may have a cancellation option if the content has not been watched or downloaded.
Prime Video Channels are separate subscriptions offered through Prime Video. Canceling the main Prime membership does not necessarily resolve every separate channel charge immediately.
Review:
- Prime Video purchases and rentals
- Prime Video Channel subscriptions
- Amazon Music subscriptions
- Kindle and digital-content orders
- Audible memberships
- Appstore purchases
Amazon Account Access and Security Complaints
Amazon account problems may involve:
- A forgotten password
- An outdated telephone number
- A two-step verification problem
- An account placed on hold
- A request for identity verification
- An unauthorized password change
- Unknown orders or addresses
- An account closed by Amazon
- A gift-card balance that disappeared
- Multiple Amazon accounts using different email addresses
Use Amazon’s official sign-in help page rather than clicking a link in an unexpected email or text message.
If unauthorized access is suspected:
- Change the Amazon password.
- Change the password of the connected email account.
- Review saved addresses and payment methods.
- Review recent orders and digital purchases.
- Enable or update two-step verification.
- Sign out of unfamiliar devices.
- Contact Amazon Customer Service.
- Notify the bank when payment information may have been compromised.
Amazon may request identity documents during account recovery. Upload documents only through the official Amazon account-recovery process.
Amazon Scams, Fake Calls and Phishing Messages
Scammers frequently impersonate Amazon through calls, text messages, emails, social-media messages, search advertisements, and browser pop-ups.
Common Amazon impersonation scams claim:
- An expensive order was placed
- An iPhone or computer is being shipped
- An Amazon Prime membership renewed
- The account has been suspended
- A refund is waiting
- A package cannot be delivered
- The customer must call immediately
- A security representative needs remote access to a device
- The customer must buy gift cards to stop fraud
Do not call the number shown in an unexpected message. Open the Amazon app or type Amazon.com directly into the browser.
Amazon advises customers who feel uneasy during a call claiming to be from Amazon to end the call and contact Customer Service through the official app or website.
Suspicious emails, calls, text messages, webpages, or unsolicited packages can be reported through Amazon’s scam-reporting page. Suspicious communications may also be forwarded as attachments to re*********@****on.com.
Amazon Gift Cards and Gift-Card Scams
Amazon gift cards can be redeemed for eligible products and services through an Amazon account.
Gift-card complaints may involve:
- A damaged or unreadable claim code
- A card that was not activated
- A balance applied to the wrong account
- A card reported as already redeemed
- A gift-card balance placed on hold
- A card purchased as part of a scam
Keep the purchase receipt, activation receipt, card packaging, and any photographs requested by Amazon.
Never publish or send the complete claim code to an unknown person.
Amazon gift cards should not be used to pay taxes, utility bills, fines, bail, government agencies, technical-support companies, or strangers claiming that an emergency has occurred.
Amazon Seller Central Support
Amazon Seller Central support is separate from ordinary Amazon retail customer service.
Amazon does not provide one general inbound Seller Central phone number. Sellers should sign in to Seller Central and use the Help or Contact Us system.
Depending on the selling plan and issue, support options may include email, chat, or a requested callback.
Seller complaints may involve:
- Account suspension or deactivation
- Identity verification
- Listing removal
- Brand Registry
- Fulfillment by Amazon inventory
- Payments and reserves
- Returns and reimbursement
- Intellectual-property complaints
- Account Health
- Customer claims
Open one clearly defined case for each issue and retain every Seller Support case identification number.
The retail customer-service number 1-888-280-4331 is intended primarily for buyers and ordinary Amazon accounts. It is not the direct Seller Central support line.
Amazon Business Customer Service
Amazon Business provides purchasing accounts, Business Prime, approval workflows, purchasing controls, tax-exemption tools, analytics, and other services for organizations.
Amazon Business Customer Service is available through the signed-in Amazon Business help system.
Business complaints may involve:
- A B2B Prime charge
- Business Prime renewal
- Invoice payment
- Tax-exemption status
- Approvals and purchasing controls
- Multiple users
- Business pricing
- Account verification
- Orders and returns
Confirm whether the charge or membership belongs to a personal Amazon Prime account or an Amazon Business account before requesting cancellation.
Amazon Web Services Support
Amazon Web Services is Amazon’s cloud-computing division. AWS support is separate from Amazon retail customer service.
AWS customers should sign in to the AWS Support Center for account, billing, technical, security, or service assistance.
AWS complaints may involve:
- Unexpected cloud-computing charges
- A forgotten or compromised root account
- Support-plan fees
- Resource usage after a project ended
- Account verification
- Service availability
- Security concerns
- Marketplace software charges
Closing a computer program or stopping use of a website does not necessarily terminate AWS resources. Customers should confirm that billable instances, storage, databases, addresses, subscriptions, and other services have been stopped or deleted.
About Amazon
Jeff Bezos founded Amazon in 1994. The company began as an online bookstore and later expanded into additional retail categories, third-party Marketplace sales, fulfillment, cloud computing, devices, subscriptions, entertainment, advertising, groceries, healthcare, logistics, and artificial intelligence.
Amazon began selling books online in 1995 and became publicly traded in 1997.
- Founded: 1994
- Founder: Jeff Bezos
- Online Store Launched: 1995
- Headquarters: Seattle, Washington
- President and CEO: Andy Jassy
- Executive Chair: Jeff Bezos
- CEO of Worldwide Amazon Stores: Doug Herrington
- CEO of Amazon Web Services: Matt Garman
- Employees at the End of 2025: Approximately 1,576,000
- 2025 Net Sales: Approximately $716.9 billion
- Business Type: Publicly traded technology and retail company
- Stock Symbol: Nasdaq: AMZN
- Operating Segments: North America, International, and AWS
Who Is the CEO of Amazon?
Andy Jassy is president and chief executive officer of Amazon.com, Inc.
Jassy joined Amazon in 1997 and founded Amazon Web Services. He led AWS before becoming Amazon CEO in July 2021.
Jeff Bezos, Amazon’s founder and former CEO, serves as executive chair of the company’s board of directors.
Who Owns Amazon?
Amazon.com, Inc. is publicly traded and owned by individual and institutional shareholders.
No single person owns the entire company. Amazon common stock trades on the Nasdaq Global Select Market under the symbol AMZN.
Jeff Bezos remains a significant shareholder and serves as executive chair, but Amazon is managed by its executive team and overseen by its board of directors.
Amazon Businesses and Services
Amazon’s businesses include:
- Amazon.com online retail
- Amazon Marketplace
- Fulfillment by Amazon
- Amazon Prime
- Prime Video
- Amazon Music
- Audible
- Kindle
- Fire TV and Fire tablets
- Echo and Alexa
- Amazon Web Services
- Amazon Advertising
- Whole Foods Market
- Amazon Fresh
- Amazon Pharmacy
- Amazon Business
- Amazon Pay
- Amazon Logistics
- Amazon MGM Studios
- Ring
- Blink
- Zoox
- Amazon Leo satellite services
Customer-support departments and terms differ among these services. Customers should select the exact business or transaction when contacting Amazon.
Amazon Reviews, Complaints and Customer Feedback
Recent reviews submitted to CorporateOfficeHeadquarters.com describe concerns involving missing packages, delayed refunds, inconsistent customer-service answers, order delays, empty boxes, account problems, and promises that customers say were not honored.
Current complaint themes include:
- Missing or empty packages: A customer reported receiving an empty box for an expensive item and being denied a refund after Amazon reviewed the shipment weight.
- Older refunds not issued: One reviewer said Amazon later acknowledged that refunds from previous returns had not been completed but did not successfully send the money.
- Subscribe & Save pricing: A customer reported being told to reorder missing Subscribe & Save items at a higher price with a promised later credit that was subsequently denied.
- Orders delayed and then disappearing: A longtime customer described multiple shipments becoming delayed before apparently vanishing from the delivery process.
- Refunds promised but not received: One reviewer described repeatedly being told that a credit-card refund would appear, only for the account balance and promised credit to disappear.
- Inconsistent information: Customers have described different representatives providing conflicting explanations about carriers, refunds, account records, and follow-up.
- Difficulty escalating: Some reviewers report being disconnected or unable to reach a supervisor with authority to resolve the complaint.
- Positive refund experiences: Some comments also note that Amazon issued refunds or replacements promptly for certain missing orders.
These reviews represent individual customer experiences and do not establish the experience of every Amazon shopper, Prime member, seller, or digital-service customer.
Amazon complaints may involve Amazon itself, a third-party Marketplace seller, an independent delivery contractor, a shipping carrier, an app developer, a bank, or another service provider. Identifying which company controlled the disputed decision can help determine the appropriate escalation route.
Amazon’s Competitive Landscape
Amazon competes in online retail, physical retail, groceries, cloud computing, advertising, entertainment, devices, subscriptions, logistics, healthcare, and artificial intelligence.
Three of Amazon’s largest retail competitors include:
- Walmart Corporate Office – Walmart competes through Supercenters, grocery stores, online shopping, Marketplace sellers, pickup, delivery, memberships, and a large physical-store network.
- Target Corporate Office – Target competes through stores, online shopping, private brands, same-day pickup, delivery, memberships, and household merchandise.
- Costco Corporate Office – Costco competes through warehouse memberships, bulk merchandise, groceries, online shopping, delivery, pharmacy, travel, and financial services.
Amazon also competes with major specialty and home-improvement retailers, including:
- Best Buy Corporate Office – Best Buy competes in electronics, appliances, technical support, installation, delivery, devices, and online retail.
- Home Depot Corporate Office – Home Depot competes in home-improvement products, tools, appliances, Marketplace sales, delivery, and installation services.
Other major competitors include eBay, Alibaba, Microsoft, Google, Apple, Netflix, Disney, Shopify, Instacart, Temu, Shein, regional retailers, cloud-computing providers, and independent online stores.
Related Retail and Technology Corporate Office Pages
- Walmart Corporate Office
- Target Corporate Office
- Costco Corporate Office
- Best Buy Corporate Office
- Home Depot Corporate Office
- Apple Corporate Office
- Google Corporate Office
Browse additional companies through the Corporate Office Headquarters by Industry directory.
Additional Amazon Customer Resources
- Amazon and Amazon Prime Customer Service Numbers, Reviews and Complaints
- AMZN MKTP US Charge on a Credit Card or Bank Statement
- AMZN.COM/BILL WA Charge on a Credit Card
- Prime Video 888-802-3080 Charge
- B2B Prime Charge on a Credit Card
- Contact Amazon Customer Service
- Review Amazon Orders
- Start or Track an Amazon Return
- Amazon Return and Refund Help
- Amazon A-to-z Guarantee Refund Information
- Amazon Account and Sign-In Help
- Report an Amazon Scam
Frequently Asked Questions About Amazon
Where is Amazon’s corporate headquarters?
Amazon’s principal executive offices are located at 410 Terry Avenue North, Seattle, WA 98109-5210.
What is Amazon’s corporate phone number?
Amazon’s corporate headquarters phone number is 1-206-266-1000.
What is Amazon’s customer-service phone number?
Amazon Customer Service can be reached at 1-888-280-4331.
Is Amazon customer service available 24 hours?
Amazon provides 24/7 help through its Customer Service system, including self-service options, phone support, chat, and other contact methods shown after the customer selects an issue.
Does Amazon have a customer-service email address?
Amazon does not prominently publish one general email address for ordinary orders and refunds. Customers are directed to the signed-in contact system. Suspicious communications can be reported to re*********@****on.com.
How do I file a complaint with Amazon corporate?
Begin with Amazon Customer Service and request a case number. Ask for a supervisor or specialist if the problem remains unresolved. Written complaints may be sent to Amazon.com, Inc., 410 Terry Avenue North, Seattle, WA 98109-5210.
How do I escalate an unresolved Amazon complaint?
Keep the order number, refund details, screenshots, return tracking, and case numbers. Request a supervisor or specialist and clearly identify the specific resolution being requested.
How do I report a missing Amazon package?
Open Your Orders, select the order, review tracking, and choose the available package or delivery support option. Check the delivery location and retain screenshots.
What should I do if an Amazon package says delivered but is missing?
Check around the delivery location, ask household members and neighbors, review the delivery photograph, contact the carrier if identified, and report the missing package through Your Orders.
How do I report an empty Amazon package?
Photograph the box, label, seals, packing materials, and contents. Contact Amazon through the order page and retain all packaging during the investigation.
How do I check an Amazon refund?
Open Your Orders and select the returned or refunded item. Review the refund status, payment method, Amazon gift-card balance, return tracking, and expected processing information.
How do I contact an Amazon Marketplace seller?
Open Your Orders, select the Marketplace order, and use the contact-seller or problem-with-order option. Keep communication inside Amazon’s Buyer-Seller Messaging system.
What is the Amazon A-to-z Guarantee?
The A-to-z Guarantee may protect eligible purchases from third-party sellers when an order does not arrive, is damaged, differs materially from the listing, or an eligible refund is not provided.
How do I identify an Amazon charge?
Compare the amount with Your Orders, digital purchases, subscriptions, Prime membership, Prime Video Channels, Amazon Pay, archived orders, and household purchases.
How do I report an unauthorized Amazon charge?
Contact Amazon through the official app or website, secure the account, and notify the bank or card issuer promptly if the transaction remains unauthorized.
How do I cancel Amazon Prime?
Open Prime Membership settings, select Manage Membership, and continue through the cancellation screens until Amazon confirms the effective date.
Can I receive a refund for Amazon Prime?
Prime refund eligibility depends on the timing of the cancellation and whether benefits were used. Review the current Prime terms and contact Amazon Customer Service.
How do I report an Amazon scam?
Do not click the link or call the number in the suspicious message. Report it through Amazon’s scam-reporting page or send the communication as an attachment to re*********@****on.com.
Who is the CEO of Amazon?
Andy Jassy is president and chief executive officer of Amazon.
What is Jeff Bezos’s current role?
Jeff Bezos is Amazon’s founder and executive chair.
Who owns Amazon?
Amazon is a publicly traded company owned by its shareholders. Its shares trade on Nasdaq under the symbol AMZN.
How many people work for Amazon?
Amazon reported approximately 1,576,000 full-time and part-time employees as of December 31, 2025.
How do I contact Amazon Seller Central?
Sign in to Seller Central and use the Help or Contact Us system. Amazon does not publish one general inbound Seller Central telephone number.
How do I contact Amazon Business?
Sign in to the Amazon Business account and use the Amazon Business Customer Service page to select the order, membership, invoice, or account issue.
How do I apply for a job at Amazon?
Visit Amazon Jobs to search for fulfillment, delivery, customer service, retail, technology, AWS, operations, healthcare, corporate, and management positions.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, executive information, customer-service contacts, and company details since 2004.
The website also provides a place where consumers can share reviews, complaints, photographs, compliments, and the outcomes of their customer-service experiences. These submissions can help identify recurring concerns involving deliveries, packages, refunds, Marketplace sellers, subscriptions, charges, account access, and complaint escalation.
Corporate addresses, telephone numbers, executives, membership terms, return policies, and support procedures can change. Visitors should verify important information through Amazon before mailing documents, sharing personal information, returning merchandise, or making financial decisions.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Amazon.com, Inc., Amazon.com Services LLC, Amazon Web Services, Amazon Prime, Amazon Marketplace, Whole Foods Market, Audible, or any Amazon seller, carrier, delivery contractor, or service provider.
Amazon, Amazon Prime, AWS, Alexa, Kindle, Fire TV, Audible, Whole Foods Market, Prime Video, and related names and logos are trademarks of their respective owners.
Corporate, customer-service, return, membership, and product information is believed to be accurate at the time of publication but may change without notice.
Reviews and comments represent the opinions and experiences of individual visitors and do not necessarily reflect the views of CorporateOfficeHeadquarters.com. Allegations contained in consumer reviews have not necessarily been independently verified.
Share Your Amazon Experience
Have you contacted Amazon Customer Service, reported a missing package, requested a refund, canceled Prime, disputed a charge, dealt with a Marketplace seller, recovered an account, or attempted to escalate a complaint? Share your experience below.
When leaving a review, consider mentioning the service involved, approximate date, type of order or charge, support channel used, whether Amazon opened a case, whether the company responded, and whether the issue was resolved.
Do not include passwords, verification codes, complete order numbers, payment-card numbers, gift-card claim codes, account-recovery documents, home addresses, or other sensitive personal information.
