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  • Reach Out To Costco Corporate Office – Review and Complaints

Reach Out To Costco Corporate Office – Review and Complaints 

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Costco Wholesale Corporation is a multinational corporation that operates a chain of membership-only warehouse clubs. Founded in 1983, Costco is known for offering bulk quantities of merchandise at discounted prices, including groceries, electronics, apparel, and more. Headquartered in Issaquah, Washington, Costco is committed to providing high-quality goods and exceptional value to its members.

How to Reach Costco Corporate Office

For business inquiries or customer service matters, you can contact Costco’s Corporate Office using the following details:

Costco’s Corporate Structure and Operations

Costco operates membership warehouses that carry quality, brand-name merchandise at substantially lower prices than are typically found at conventional wholesale or retail sources. The company’s operations include:

  • 🛒 Warehouse Stores: Offering a wide range of products including groceries, electronics, furniture, and clothing.
  • ⛽ Fuel Stations: Providing discounted gasoline at select locations.
  • 🍴 Food Court: Serving affordable meals and snacks to members.
  • 💳 Membership Programs: Offering Gold Star, Business, and Executive memberships with various benefits.
  • 🌐 Online Shopping: Providing a wide selection of products through their e-commerce platform.

Costco competes with other major retail and wholesale companies such as Sam’s Club, BJ’s Wholesale Club, Target, and Walmart. The company focuses on delivering value, quality, and a unique shopping experience to its members.

Common Concerns and Feedback

Members appreciate Costco for its:

  • 💰 Competitive Pricing: Offering products at lower prices due to bulk purchasing and minimal markups.
  • 🛍️ Product Quality: High-quality items, including the Kirkland Signature brand.
  • 😊 Customer Service: Friendly staff and generous return policies.

However, some common concerns and complaints include:

  • 🏪 Limited Locations: Members in certain areas may not have convenient access to a warehouse.
  • ⏳ Crowded Stores: Feedback about busy shopping environments, especially during peak hours.
  • 📦 Bulk Quantities: Purchasing in large quantities may not be suitable for all customers.

Sharing your experiences helps Costco improve its services and assists others in making informed decisions.

Frequently Asked Questions (FAQs)

Q1: How can I become a Costco member?

You can sign up for a membership by visiting the Membership page on Costco’s website or by visiting a local warehouse.

Q2: What are the different types of Costco memberships?

Costco offers Gold Star (individual), Business, and Executive memberships, each with its own benefits and annual fees.

Q3: How do I contact Costco customer service?

For customer service, call 1-800-774-2678. Customer service is available Monday through Friday, from 6:00 AM to 6:00 PM PST, and Saturday and Sunday, from 8:00 AM to 5:00 PM PST.

Q4: Does Costco offer online shopping and delivery?

Yes, Costco provides online shopping with delivery options for a variety of products. Visit Costco.com to shop online.

Q5: How can I apply for a job at Costco?

Job opportunities are listed on the careers page of their website. You can apply online by visiting the Careers section.

Share Your Experience with Costco

If you’ve shopped at Costco or interacted with their corporate office, we encourage you to share your experiences:

  • ⭐ Rate the Company: Provide a rating from 1 to 5 stars.
  • ✍️ Write a Review: Offer detailed feedback about your interactions or experiences.
  • 📷 Upload Photos: Include images to give a visual perspective.

Your input is valuable! If you’ve had experiences with Costco, please share them in the comments below. Your insights can help others and contribute to improving services.

Disclaimer

CorporateOfficeHeadquarters.com is an independent platform providing corporate contact information and a space for users to leave reviews about their experiences with corporate offices. This website is not affiliated with Costco Wholesale Corporation. The information and reviews are services offered by CorporateOfficeHeadquarters.com.

Costco Corporate Office

Map and Directions To Costco Headquarters in Washington State

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Costco Unresolved Disappointing Parking Issue

May 19, 2025

Costco, this is not how you treat your members! On April 27th at around 11:00 AM, I visited your store and parked my two-month-old leased truck. When I returned around noon, I found a shopping cart had rolled into and damaged my vehicle. The cart was still there next to my truck. At the time, no employees were collecting carts in the lot, and the designated cart corral had been repurposed as a plant and flower display. When I reported the incident at the customer service desk, I completed paperwork and was told someone would contact me in a few days. After four days with no follow-up, I called and was told it might take up to a week. Eventually, I was contacted—not by Costco, but by Gallagher Bassett, a third-party risk management company. Unfortunately, Gallagher Bassett informed me that Costco was not liable. This is troubling, considering: The carts were not secured or properly managed. Costco staff were not actively collecting carts. The area designed to prevent this exact issue was being used for merchandise display. When I escalated the matter by contacting Costco’s home office, I was redirected to the Northeast Administration Office. I left several messages and finally received a call back, during which I was told someone would speak to a supervisor. That was over a week and a half ago. No update since. What’s even more telling is that after I filed my report, Costco suddenly deployed multiple employees outside to collect and secure carts—proving that they recognized the issue but only acted after damage had already occurred. This isn’t just about the dent (under $500 in damage). It’s about accountability, communication, and customer respect. The security footage clearly shows what happened, and yet I’ve been dismissed and passed around. I expect better from a company that prides itself on member service.

C J T

Response from Corporate Office Headquarters

✅ How to Resolve the Issue: Step-by-Step Guide. File a Formal Written Complaint with Costco Corporate: Email: customer.service@costco.com

Include:The incident details (date, time, location). Photos of the damage. Any documentation or case number. A brief timeline of your communication attempts. That you have security footage available. Your request for reimbursement (e.g., $500 or repair coverage) Escalate Through Costco’s Executive Team: Mail or email a letter addressed to: Craig Jelinek, CEO – Costco Wholesale Costco HQ: 999 Lake Drive, Issaquah, WA 98027 📞 (425) 313-8100. File a Complaint with the Better Business Bureau (BBB):

Go to: https://www.bbb.org/

Submit a formal complaint about how the incident was handled and that Gallagher Bassett is used to deflect accountability. Contact Your Leasing Company: Let them know Costco is refusing to resolve the damage caused by their negligence. They may be able to pursue recovery or support your claim

Leave Public Reviews (Optional but Effective): Leave an honest, calm review on: Google Reviews. Yelp. Costco’s own Facebook page or other social media. Consider Small Claims Court (If All Else Fails): If you have documentation, photos, and proof that Costco acknowledged the issue, small claims court is an option. Filing is typically low cost and doesn’t require a lawyer

Costco Kapolei HI Bring Back Freshly Made Square Pizza

May 18, 2025

Costco, we really enjoy your large, freshly made square pizza that we take home and bake. However, the Kapolei, HI location hasn’t been preparing them consistently lately. It’s been about two weeks since we were last able to get one. Can you please explain why the availability has been so sporadic? We hope the Kapolei store isn’t discontinuing them. Please let us know! Why has the take-and-bake square pizza been inconsistently available at the Kapolei, Hawaii location, and is there any plan to stop offering them?

T L C

Costco Policies

March 3, 2025

Costco, Thank you for keeping your diversity, equity and inclusion policies. I will continue to support and shop at Costco even more. You obviously have been a very successful company with these policies. Diversity not sameness has always worked.

C

Costco Excellent

February 26, 2025

Costco, Way to go Costco! I have never been to Costco before but I plan to shop their more now that they have stood by their diversity, equity and inclusion. and support for people🩷

B W

Costco Kirkland Beef Lasagna Request

February 9, 2025

Costco, Kirkland Beef Lasagna. This lasagna is so absolutely delicious that I can honestly say that I stopped making my own once I discovered it. I enjoyed it (past tense) for years. I say “past tense” as Costco no longer offers the Beef Lasagna but still does sell the Beef and Sausage Lasagna. However, whenever I check my PC and e-mail , often there is an article about the “Best Frozen Foods to Buy at Costco” and the Beef Lasagna Is Always in the #1 slot. I will then go to Costco only to be disappointed once again that it is no longer available. I am truly a disappointed Costco shopper because of this.

W H
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Corporate Office Headquarters