Reach Out To Sam’s Corporate Office – Review and Complaints 

Sam’s Auto Center. Took our truck in to have the tires rotated we were the second truck in line we bought the tires from them and it as due for a rotate. I followed my husband up there and went shopping before we left “Well” we went out in the parking lot and couldn’t find our car we knew exactly the location I parked, mind you it was nowhere near the auto parking lot where our truck was. Not a good feeling when you see your car has been stolen. Unreal the Auto shop did it !!!! And were already rotating my car tires that didn’t need it !!! Thankfully we found it, we were one second from calling the authorities. The guy at the front auto desk wasn’t to nice about the situation. And the guy that took my car was just laughing…what a joke !!! I should get a lawyer for a near heart attack..

Sam’s, Damaged and/or Missing Items! I have been a member for several years, but I am at the point if giving up on Sam’s Club due to continuous damaged and/or missing items. My store membership is with the Oakwood, Georgia store, and the order shipments generally come from Georgia and Alabama. These shipments are packed by cretins without consideration to the customer who is footing the bill all the way. Clothes softener jugs comes in a plastic bag or it’s own carton within the larger carton or bouncing around like today’s shipment with the cup off and broken. The carton of baked beans is always bouncing around the shipping carton and today’s shipment was missing a can and the carton Was Not breached. The facial tissues will be extra soft because they were smashed because the the shipping carton it came in was smashed, but Not breached (2 cartons total). All shipments from Sam’s are delivered by FedEx and these people couldn’t care less about the condition of the merchandise because they don’t pay for it and are Not held accountable for damaged products. I have complained until I am blue in the face and still I receive shipments that are damaged. At 78 years old and alone I cannot drive the 2-3 hours to the nearest Sam’s Club store thereby relying on shipments delivered by delivery personnel who only care about getting home before dinner. It is time for either Sam’s Club to take action against FedEx or I change my supplier, either way is fine with me because I have had enough! I receive better service and orders in better condition from Amazon, and it frosts me to buy from Amazon….

Sam’s, Delivery is horrid. I placed an order to Sam’s Club Grand Junction CO, on April 30, 2025 in the morning, to have a delivery between 5 and 7 pm, at 7:30 PM I reached out to Chat, no explanation as to why my order was late. I requested a cancelation of order and it was done, however no answer as to why order was not delivered. Terrible customer service. I am so disappointed with response from Chat, I will not order from Sam’s again. I have been a Sam’s Club Member since 1998.

Sam’s, Lack of concern horrible customer service! I made an over $200 order for pickup in the morning of 4/27/2025 reported to be ready between 3-4pm. no response to pick up after 4 pm tried to call store no help just stated behind schedule with no updated time and hung up. Wife drove out to store waited in lot from 4:30 to 6pm store closing time. She grabbed an associate she stated just pulling 2pm orders now at 6pm. We live a good distance from the store. Total inconvenience to return. Your system is terrible! If there are any future orders they will be greatly limited shopping elsewhere!!!! Your lack of caring and no customer service is deplorable!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Do not know if we will cancel everything or not. Customer 30years!

Sam’s, Poor service! Went to Sam’s in Hagerstown MD to buy a case of Choice Brisket. I rang bell and young man answered and said I don’t work in meat dept. he was nervous and I think new, he said the employee went on break about fifteen minutes ago and would be back in about fifteen minutes I said ok. Well I waited almost an hour and nothing. Finally asked him to get a supervisor, he left for a long time so I went looking for a manager. When one finally showed up he could not weigh the case and scan it so he went looking for the employee but to no avail. Come on. So later I saw this man looking through the fish section like he was shopping well turns out he was the missing employee. Had jeans on no name tag and no way for anyone to tell he worked there. Two big ridiculous earrings hanging. What a site. So then they proceeded to take the paper that I had what I need plainly written on it. It took all of three minutes to get it. I’m so mad at this point but oh it gets better. He gave me the wrong case of brisket! Wow! Now you can brush off what I’m going to say if you want but this was tried and true. People say managers I say leaders. Not the same thing. Managers push people to produce. Leaders throw a rope and give them a way to climb up. I managed 11 reps in a hospital for many years. I hired leaders. It’s called servant leadership and I have the the tools to lead. Not all people survive with it but I believe people fire themselves leaders just have to tell them. Sad. I asked the ladies next to that dept if they could help. They said they could try to get a manager. Then they said the same thing I heard from the people I pull out of the muck. We are just nobody’s! I said no you are somebody. Look up servant leadership and apply it. You won’t be disappointed.