Reach Out To Sam’s Corporate Office – Review and Complaints 

Sam’s, Packing issue. I ordered some grocery items and most of the items were packed well. However the second box had baked beans and green beans in a pack of eight that had spilt open. All the cans were dented but two were so bad, I am afraid to serve them. Not worth sending back but not a good look for Sam’s packing also.

Sam’s, Allowing Non-Service Animals in Store and;Shopping Carts! On Tuesday, 9/24, I went to shop at the Ocala Sam’s Club. However, Sam’s has lost my business. I do Not think people should be allowed to bring their animals into any store…let alone where food is being sold and/or served! Legitimate service animals are a different story. As I went down the bakery area, I saw a couple with 2 small dogs (definitely not service animals) on a blanket inside the shopping cart sniffing, smelling & pawing a pumpkin pie the couple had placed inside the cart. Now then, what if that couple decides to put that pie back on the shelf for whatever reason? Would you buy it after the dogs were all over it? Do you think it fair to an unsuspecting person to pick that pie up & take home. Gross is what this customer calls it. Animals shouldn’t even be allowed inside shopping carts, blankets/beds or not. I put my produce & food in the cart. Why were they allowed even to enter the store? Why weren’t they stopped? Is Sam’s that hungry for business? Sad. Really sad. Doesn’t say much for Sam’s.

Sam’s, Not the Sam’s I signed up for 35 years ago! Recently Sam’s decided to change the free shipping you get for a premium membership to a $50.00 dollar minimum order for free shipping, and in the annoucement they sent they said it was somehow helping me for them to do that, I really only ever used the free shipping when I had a pretty good list of items and just didn’t have time to run to the store, I didn’t really see how it was helping me so I decided to drop to the lower membership when it was time to renew, but Somehow, my renewal had been change to automatic (it had never been that way for the last 34 yrs) and I couldn’t find anywhere how to change to the standard membership or turn off auto renewal, the only option was to cancel the membership, I emailed customer service asking how to turn off auto renew and downgrade my membership and the response was they would do it for me, I said I would like to know how to do it myself but never recieved a response back but did recieve a notice my case had been closed, I guess Sam’s has jump on the stick it to um band wagon because its nothing like the great company Sam Walton built, just a note: I went into my payment setting on Sam’s website and removed my payment method so they could not Auto renew my account and the following month I found out they used the debit card I pay with when I am in the store to auto renew my Membership, when I went in to find out how the heck they saved that payment info I found out in the fine print that they would use any valid payment method they can find of mine for this renewal, what the heck folks? I sent a new email to customer service asking to cancel my membership out of frustation and the local Sam’s store manager emailed and said even if I canceled the renewal was not refundable and said the next time I was in the store to ask for him and he would discus my concerns, this is what a loyal customer of 35 years gets? This is the shadiest business practices I’ve ever seen.

Sam’s Club Hearing service. I was sent to Lucid Hearing at Sams Club in Cookeville TN where I met Mr. Donald Perry. He was helpful, understanding, informed about the product, and what to except. He was very personable and patient listening to any issues I had and fixed them and was reassuring about the process. I certainly will continue to support and recommend him to friends and associates that have hearing issues.

Sam’s, Customer Service person. I gave the person my Sam’s Club member #. I gave my physical address and mailing address. I told the person I had the order #. The person didn’t want the order #. At that point I asked to speak with a supervisor. I was put on hold and then disconnected. I Would Like An Email With A Phone # From A Corporate Manager In Customer Service To Call About This. Thank you.