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  • Sam’s Club Corporate Office: Home Office, Address and Phone

Sam’s Club Corporate Office: Home Office, Address and Phone 

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Sam’s Club is a membership warehouse club owned by Walmart Inc. Members often search for the Sam’s Club corporate office, Sam’s Club home office, Sam’s Club corporate address, Sam’s Club headquarters, Sam’s Club main office, or Sams Club office when they need help with a membership problem, club complaint, online order, pickup delay, delivery issue, refund, credit card concern, Member’s Mark product issue, app problem, Scan & Go error, pharmacy matter, tire and battery center concern, or unresolved manager follow-up.

Sam’s Club support is usually the best first step for account, order, membership, and club-level problems. The Sam’s Club home office address is useful for formal correspondence, but most member issues should begin with the Help Center, the local club, chat, or the correct specialty support route.

Sam’s Club Corporate Office Phone Number, Home Office and Headquarters Address

The Sam’s Club corporate office and Sam’s Club home office are commonly associated with 2101 SE Simple Savings Drive in Bentonville, Arkansas. Sam’s Club’s official terms list this as a mail contact address with ZIP code 72716-0745.

Sam’s Club Home Office / Mail Contact
2101 SE Simple Savings Drive
Bentonville, AR 72716-0745
USA

Some local records and map listings may show the Sam’s Club headquarters address as 2101 SE Simple Savings Drive, Bentonville, AR 72712. For mailed correspondence, use the address format shown in Sam’s Club’s own terms or the instructions provided by Sam’s Club support.

Sam’s Club’s contact center and live chat are generally listed as available daily from 7 a.m. to 11 p.m. Central Time. Hours may change during holidays, severe weather, outages, or high-volume service periods.

The old page listed 1-479-277-1830 as a fax number. That number should not be treated as the Sam’s Club corporate office phone number for member support. Members should use the official support number, Help Center, chat, local club, Member’s Mark support, or Sam’s Club Credit support route.

Is Sam’s Club Part of Walmart?

Yes. Sam’s Club is a division of Walmart Inc. Walmart’s corporate information describes Sam’s Club as its membership warehouse club business. The first Sam’s Club opened in Midwest City, Oklahoma, in 1983.

Sam’s Club operates clubs across the United States and Puerto Rico and also has an online shopping platform at SamsClub.com. Sam’s Club issues may still route differently from Walmart store issues, so members should usually start with Sam’s Club support rather than Walmart store support.

For Walmart-related corporate information, see the related links section below.

Choose the Correct Sam’s Club Support Route

The best contact route depends on whether the issue involves membership, a local club, an online order, pickup, delivery, a return, Sam’s Club Credit, Member’s Mark, pharmacy, tires, optical, Scan & Go, or a formal complaint.

  • Membership or account issue: Call 1-888-746-7726 or use the Help Center.
  • Club complaint: Contact the local club and ask for the club manager or member service desk.
  • Online order issue: Use order history, the Help Center, chat, or member support.
  • Pickup or curbside issue: Contact the club that fulfilled the order and keep the pickup confirmation.
  • Delivery from Club: Use order tools, Help Center, chat, or the delivery issue route shown in the order.
  • Member’s Mark product issue: Call 1-888-301-0332.
  • Sam’s Club Credit: Call 1-866-220-0254 or use the number on the credit card statement.
  • Consumer credit card: Call 1-800-964-1917.
  • Business credit card: Call 1-800-203-5764.
  • Pharmacy issue: Contact the local Sam’s Club pharmacy or use pharmacy account tools.
  • Tire and battery center issue: Contact the club where the purchase or service occurred.
  • Accessibility or handicap cart concern: Contact club management and document the date, club, and issue.

What to Have Before Contacting Sam’s Club

Clear records can help Sam’s Club, a club manager, or the Help Center review a complaint more quickly.

  • Membership number or account email
  • Club location
  • Order number or receipt number
  • Date and approximate time of visit or order
  • Pickup or delivery confirmation
  • Product name, item number, UPC, or Member’s Mark product details
  • Photos of damaged, missing, spoiled, or incorrect items
  • Credit card statement or payment record, submitted only through secure channels
  • App screenshots, error messages, or Scan & Go records
  • Names or titles of employees, supervisors, or managers contacted
  • Dates and times of prior calls, chats, emails, or club visits
  • The specific resolution requested

Do not publish complete payment-card numbers, membership numbers, prescription information, home addresses, phone numbers, order access codes, employee personal information, or other private details in a public review.

Sam’s Club Membership Complaints

Membership complaints may involve renewal fees, auto-renewal, Plus benefits, membership cancellation, upgrade or downgrade problems, add-on members, digital membership cards, membership verification, missing Sam’s Cash, or confusion over membership terms.

When reporting a membership issue:

  1. Sign in to the Sam’s Club account and review membership status.
  2. Check renewal date, membership type, and Auto Renew settings.
  3. Save screenshots of membership charges or benefits.
  4. Call 1-888-746-7726 or use chat for member support.
  5. Ask for written confirmation of any cancellation, downgrade, refund, or correction.
  6. Review the next billing cycle to confirm the membership issue was resolved.

For membership cancellation or billing problems, written confirmation is important. Keep cancellation emails, chat transcripts, receipt photos, and payment records.

Sam’s Club Pickup, Curbside and App Complaints

Pickup and curbside complaints may involve an order marked ready but not actually available, long wait times, app check-in problems, missing items, substitutions, incorrect items, temperature-sensitive groceries, or confusion about where to park or check in.

When a pickup issue happens:

  • Keep the order number and pickup email.
  • Save app screenshots showing the order status.
  • Record the club location and pickup parking spot.
  • Ask the pickup desk or member service desk for help.
  • Ask for a manager if the wait becomes unreasonable or if health, disability, or accessibility concerns are involved.
  • Request a refund, replacement, or manager follow-up when items are missing or damaged.

If the Sam’s Club app forces an update or prevents check-in, take a screenshot if safe to do so, contact the club, and then use the Help Center or chat to report the app issue.

Sam’s Club Delivery and Missing Order Complaints

Delivery complaints may involve missing groceries, delayed delivery, a delivery marked complete but not received, poor communication, missing photos, damaged items, incorrect substitutions, or confusion between Sam’s Club and a third-party delivery partner.

Before contacting support, gather:

  • Order number
  • Club or fulfillment location
  • Delivery date and time window
  • Delivery status shown in the app or email
  • Names of delivery partners or carriers, if shown
  • Photos of delivered items or missing-item issues
  • Screenshots of chat conversations or delivery updates
  • List of missing, damaged, or incorrect items
  • The refund, replacement, or redelivery requested

If an order is marked delivered but was not received, contact Sam’s Club immediately through the Help Center or chat. Keep any delivery photo, text message, driver update, or chat transcript.

Sam’s Club Online Order, Shipping and Return Complaints

Online order complaints may involve shipping delays, damaged boxes, missing items, wrong products, canceled orders, return labels, refund timing, or confusion over whether an item can be returned to a club.

Sam’s Club’s return guidance explains that many purchases made on SamsClub.com may be returned to any Sam’s Club location in the United States, but some items may have different return instructions shown on the product page or order details.

When disputing an online order or return:

  1. Open the order in your Sam’s Club account.
  2. Save the order number, tracking number, and receipt.
  3. Photograph the product, packaging, and shipping label.
  4. Use the return tools in order details or the Help Center.
  5. Confirm whether the item can be returned to a club or must be shipped back.
  6. Ask whether shipping charges, delivery fees, or item damage are eligible for refund.
  7. Keep proof of return shipment or in-club return.
  8. Watch for the refund on the original payment method.

Do not discard packaging or accessories until Sam’s Club confirms what must be returned.

Sam’s Club Credit Card Complaints

Sam’s Club Credit complaints may involve payments, late fees, rewards, card activation, account access, statement errors, fraud, declined transactions, business credit, or confusion between the Sam’s Club membership account and the credit card account.

When reporting a credit card problem, use the number on the card or statement when it differs from a general number shown online. Keep the billing statement, payment confirmation, disputed transaction amount, and card-account notices.

Do not post full card numbers, account numbers, security codes, bank information, or identity documents in a public complaint.

Member’s Mark Product Complaints

Member’s Mark product complaints may involve product quality, damaged packaging, taste or freshness concerns, missing parts, recalls, private-label food issues, household products, furniture, appliances, or product performance.

Sam’s Club lists Member’s Mark support at 1-888-301-0332.

For a Member’s Mark complaint, keep:

  • Receipt or order number
  • Product name and size
  • UPC, lot number, expiration date, or serial number
  • Photos of packaging, product condition, or damage
  • Store or online order details
  • Any health, safety, or product-performance concern
  • The requested refund, replacement, or review

If the issue involves food safety, stop using or consuming the product, preserve the packaging, contact Sam’s Club, and seek medical advice if someone may be ill or injured.

Sam’s Club Store, Club and Manager Complaints

Club-level complaints may involve employee conduct, handicap carts, member service desk issues, club cleanliness, checkout, exit receipt checks, parking lot carts, pickup staffing, pharmacy, optical, tire and battery service, fuel center, café, or difficulty reaching a local manager.

When reporting a club complaint:

  1. Contact the club where the issue happened.
  2. Ask for the manager on duty or club manager.
  3. Keep the receipt, order number, or membership information.
  4. Document the date, time, department, and what happened.
  5. Ask for a callback or written follow-up when the issue cannot be resolved at the desk.
  6. Use Sam’s Club chat or Help Center if the club does not respond.
  7. Escalate to the Sam’s Club home office only after the club and support route have not resolved the matter.

For immediate safety, accessibility, medical, security, or emergency concerns, contact club management or local emergency services as appropriate.

Sam’s Club Pharmacy, Optical, Tire and Fuel Complaints

Some Sam’s Club services use specialized departments or partners. The correct support route may depend on the service involved.

  • Pharmacy: Contact the local Sam’s Club pharmacy for prescription, refill, vaccine, insurance, or medication questions.
  • Optical: Contact the club optical center for eyewear, prescription, or order concerns.
  • Tire and battery center: Contact the club where the service was purchased or installed.
  • Fuel center: Contact the club or member support for pump, receipt, payment, or fuel price concerns.
  • Installation services: Use the service provider and Sam’s Club order tools connected to the installation.

Do not publish prescription numbers, medical details, vision prescriptions, vehicle VINs, license plate information, or private payment details in a public review.

Sam’s Club App, Scan & Go and Account Access Complaints

App and digital complaints may involve login problems, password resets, app updates, membership card access, Scan & Go errors, payment-method issues, multi-factor authentication, online account registration, missing receipts, or account security warnings.

When reporting a digital issue:

  • Record the device type and app version.
  • Take screenshots of error messages.
  • Confirm whether the account email and phone number are current.
  • Check whether a password reset or multi-factor authentication is required.
  • Use the Help Center or chat if the app prevents order pickup, Scan & Go, or account access.
  • Do not share verification codes with anyone who contacts you unexpectedly.

Scammers may impersonate Sam’s Club through fake account alerts, reward messages, delivery texts, gift card offers, or credit card warnings. Open the Sam’s Club app or website directly rather than clicking suspicious links.

How to Escalate a Sam’s Club Complaint

  1. Identify the issue type. Determine whether the problem involves membership, a club, pickup, delivery, online order, return, credit card, product quality, Member’s Mark, pharmacy, tire center, or app access.
  2. Start with the closest support route. Contact the local club for club-level issues, Help Center for orders and account issues, credit support for card issues, or Member’s Mark support for private-label products.
  3. Keep documentation. Save receipts, order numbers, screenshots, product photos, chat transcripts, delivery records, and manager names.
  4. Ask for manager review. At the club level, request the manager on duty or club manager.
  5. Request a case or reference number. Ask chat, phone support, or the credit department for confirmation when available.
  6. Use the Sam’s Club home office address for significant unresolved matters. Send copies, not originals, of important documents.
  7. Contact Walmart corporate resources only when appropriate. Sam’s Club is a Walmart division, but most member issues should begin with Sam’s Club support.
  8. Use outside complaint options when needed. Consumer-protection, delivery, payment-card, food safety, pharmacy, accessibility, or credit card issues may involve the appropriate agency, regulator, card issuer, or local authority.

What to Include in a Written Sam’s Club Complaint

  • Membership number, partially masked when appropriate
  • Club location
  • Order number or receipt number
  • Date and approximate time
  • Department or service involved
  • Product, order, delivery, credit card, or membership issue
  • Amount charged or disputed
  • Names or titles of employees or managers contacted
  • A short timeline of what happened
  • Photos, receipts, screenshots, or chat transcripts
  • The exact resolution requested

Do not include complete membership numbers, payment-card numbers, prescription information, medical details, gift card PINs, home addresses, phone numbers, employee personal information, or other private information in a public complaint.

Sam’s Club Reviews and Complaints

Recent reviews submitted to CorporateOfficeHeadquarters.com describe several Sam’s Club complaint themes involving club service, pickup, delivery, app access, accessibility, and manager follow-up.

Current review themes include:

  • Pickup and app problems: A Springfield, Illinois reviewer said an order was marked ready but pickup was delayed, the app required an update, and employees did not provide clear help quickly.
  • Accessibility concerns: A Marietta, Georgia reviewer complained about a lack of handicap carts at the club.
  • Store management and staff training: A Humble, Texas reviewer criticized the service desk, manager response, and parking lot conditions.
  • Delivery and missing order complaints: A Texarkana, Texas reviewer said a delivery was marked delivered even though the order was not received and earlier deliveries had missing items.
  • Delivery communication problems: A Douglasville-area reviewer described delayed delivery, confusing chat responses, and difficulty reaching the correct supervisor after repeated attempts.
  • Difficulty reaching the right person: Multiple reviews mention frustration getting a club, manager, delivery supervisor, or support representative to provide a clear resolution.

These reviews represent individual member experiences and do not prove that every Sam’s Club member will have the same result. Outcomes may depend on the club, order type, delivery provider, membership level, documentation, app status, support route, manager response, and whether the issue was handled by Sam’s Club or a partner.

Members submitting new reviews should identify the club location, approximate date, issue type, support route used, whether a manager or case number was provided, and whether the matter was resolved.

About Sam’s Club

Sam’s Club opened its first club in Midwest City, Oklahoma, in 1983. Today, Sam’s Club is a Walmart Inc. division headquartered in Bentonville, Arkansas, with clubs across the United States and Puerto Rico.

Sam’s Club products and services may include:

  • Membership warehouse shopping
  • Grocery and household products
  • Member’s Mark private-label products
  • Electronics and furniture
  • Pharmacy services
  • Optical centers
  • Tire and battery centers
  • Fuel centers at selected clubs
  • Curbside pickup
  • Delivery from Club
  • Online ordering
  • Scan & Go
  • Sam’s Cash
  • Sam’s Club Credit
  • Business memberships and bulk purchasing

Available departments, services, club hours, pickup windows, delivery options, pharmacy hours, fuel centers, and specialty services vary by location.

Sam's Club corporate office home office headquarters address and phone information
Sam’s Club corporate office, Sam’s Club home office, headquarters address, phone number, membership support, reviews, and complaint information.

Sam’s Club Competitors

Sam’s Club competes with warehouse clubs, big-box retailers, grocery stores, online retailers, delivery platforms, and wholesale suppliers.

Major competitors include:

Members may compare warehouse clubs based on membership value, product quality, private-label brands, pickup and delivery reliability, fuel prices, pharmacy access, tire and battery services, credit-card benefits, return policies, club cleanliness, accessibility, and complaint handling.

Related Sam’s Club, Walmart and Consumer Help Resources

Frequently Asked Questions About Sam’s Club

Where is the Sam’s Club corporate office?

The Sam’s Club corporate office and Sam’s Club home office are commonly associated with 2101 SE Simple Savings Drive in Bentonville, Arkansas. Sam’s Club’s terms list the mail contact address as 2101 SE Simple Savings Drive, Bentonville, AR 72716-0745.

What is the Sam’s Club home office address?

The Sam’s Club home office address is 2101 SE Simple Savings Drive, Bentonville, Arkansas 72716-0745 for mail contact. Some local records use ZIP code 72712.

What is the Sam’s Club headquarters address?

The Sam’s Club headquarters address is commonly listed as 2101 SE Simple Savings Drive, Bentonville, AR. For mailed questions or comments, Sam’s Club’s own terms list 2101 SE Simple Savings Drive, Bentonville, AR 72716-0745.

What is the Sam’s Club main office?

The Sam’s Club main office refers to the Sam’s Club home office in Bentonville, Arkansas. Most member issues should still begin with Sam’s Club support, the Help Center, chat, or the local club.

What is the Sam’s Club corporate office phone number?

The best Sam’s Club corporate office phone number for member issues is 1-888-746-7726. Sam’s Club lists this number for member support and contact questions.

What is the Sam’s Club corporate number?

For member and order issues, use 1-888-746-7726. For Member’s Mark product support, call 1-888-301-0332. For Sam’s Club Credit, call 1-866-220-0254.

What is Sam’s corporate office?

Searches for Sam’s corporate office usually refer to Sam’s Club’s home office in Bentonville, Arkansas. Sam’s Club is part of Walmart Inc., but Sam’s Club membership, order, credit, club, and Member’s Mark issues should start with Sam’s Club support.

Is Sam’s Club part of Walmart?

Yes. Sam’s Club is a division of Walmart Inc. It operates as Walmart’s membership warehouse club business.

How do I complain about a Sam’s Club location?

Start with the local club manager or member service desk. Keep the receipt, order number, membership details, photos, and names of employees contacted. Use the Help Center or member support if the club does not resolve the issue.

How do I report a Sam’s Club delivery or pickup problem?

Use the order tools in your Sam’s Club account, Help Center, chat, or member support. Keep the order number, club location, delivery or pickup window, screenshots, and photos of missing or damaged items.

How do I contact Member’s Mark?

Member’s Mark product support can be reached at 1-888-301-0332.

How do I contact Sam’s Club Credit?

Sam’s Club Credit can be reached at 1-866-220-0254. Consumer credit card support may also use 1-800-964-1917, while business credit card support may use 1-800-203-5764.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, company information, complaint resources, and customer reviews since 2004.

Contact information is reviewed against official company pages, support resources, local business listings, public records, and reliable sources when available.

The review section below allows members to describe which Sam’s Club location, order, membership, credit-card issue, delivery, pickup, product, or support route was involved and whether the issue was resolved.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Sam’s Club, Sam’s West, Inc., Walmart Inc., Member’s Mark, Synchrony Bank, any Sam’s Club location, any delivery provider, any pharmacy provider, any optical provider, any tire and battery center, or any payment, credit, gift-card, membership, or order-processing provider connected with Sam’s Club.

This page is provided for informational purposes and as an independent platform for customer reviews, complaints, ratings, and feedback.

CorporateOfficeHeadquarters.com cannot access Sam’s Club accounts, cancel memberships, process refunds, track orders, issue credits, resolve credit-card disputes, manage deliveries, adjust Sam’s Cash, update pharmacy records, or contact Sam’s Club on behalf of members.

Contact Sam’s Club, the local club, the Help Center, Sam’s Club Credit, Member’s Mark support, or the applicable official support route for account-specific or order-specific assistance.

Share Your Sam’s Club Experience

Have you contacted Sam’s Club about a membership issue, club complaint, online order, pickup delay, delivery problem, missing items, app issue, Scan & Go problem, Member’s Mark product, credit-card concern, pharmacy matter, accessibility issue, Sam’s Club corporate office complaint, or unresolved manager follow-up?

Share your experience below. Include the club location, approximate date, issue category, support route used, whether a manager or case number was provided, and whether Sam’s Club resolved the issue.

Do not include complete membership numbers, payment-card numbers, prescription information, medical details, gift card PINs, home addresses, phone numbers, employee personal information, or other private details.

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Sam's Club Springfield IL Disappointing Order Experience

September 18, 2025

Sam’s Club Springfield Illinois years ago was great! Now they could care less about its customers and they make it impossible to contact them.If you order shipping it comes trashed, If you order they make you wait forever. Never again! Received email stating order was ready. On the way to Sam’s Club, clicked Sam’s app, said had to update. Would not let me go any further. Trying to drive and update app is very dangerous. Why would it not at least let me use app to complete my pick up order? Ridiculous! After updating I was no longer logged in and could not remember password. Arrived at club, parked, went in and told pick up person I was parked in 14 but my app was not working. He said he would bring it out. After waiting 25 minutes in hot car and wife complaining with COPD, I went in and after telling a few people who all said they could not leave there posts was directed customer service. I informed her about the 25 plus minute wait and wife having COPD, she said she could not leave either. I told her to call a manager, She asked the person behind me what she needed. I said are you going to call a manager. Finally a lady rep was walked by and asked what was needed. I explained again the long wait and she said some people have to wait for 2 hours. I told her I would never be a plus member again. She walked me back to the pick up area and told the guy I was waiting and asked how much longer. I told her that he was the guy I had talked to now over 30 minutes ago. He said he was getting things together. I told her my wife had COPD and we could not wait much longer. He said he would bring it out in 45 seconds. I told him I thought it should be ready because an email over an hour ago said it was. He said he was the only one working back there. He finally brought it out. No politeness, No thank You! Sam’s club is starting to get very disgusting. I would not recommend it to anyone,

R M

Sam's Marietta GA Disappointing

June 6, 2025

Sam’s, Lack of handicap carts, makes trip unnecessary!! This store is in Marietta GA Hwy 41 north..

H H

Sam's Humble TX Disappointing Experience

June 4, 2025

Sam’s, We live in Southern IL. and have been very happy with our local Sam’s Club there. However we will be spending a lot of time in Humble due to parents poor health. After visiting Store at 9665 Farm to Market 1960 Bypass Rd W, Humble, TX. I’m will not be shopping with Sam’s but rather Costco. The staff is poorly trained, the service desk personnel is poorly trained, and the manager on duty is useless. She blames everything on headquarters. I do not go to a store to jump thru their hoops. Lastly in the four trips there the parking lot is always Filled with shopping carts. This is a deal breaker. I don’t want my car banged up.

J M

Sam's Texarkana TX Delivery Issues

June 3, 2025

Sam’s Club in Texarkana, TX, has a recurring, serious problem with the home delivery service provided by Spark. Deliveries consistently have missing items. And on Saturday, the overdue delivery ended in non-delivery, and I received a text message that the order was delivered. I was supposed to receive my home delivery of groceries from Sam’s Club between 1:00 PM – 3:00 PM. I finally reached out to Chat at 4:30 PM and the rep said it would be taken care of. Shortly after 5:00 PM, I received a text message that my order had been delivered. Not! I did not receive my order and was charged for it. The local club provided the Spark phone number, and the Spark rep stated the delivery had been made. All home deliveries have photographs of products placed at the member’s front door, but this order had no proof of delivery because the delivery was not made — not to my house anyway! There were grocery items missing from two deliveries before this one. Are the Spark drivers stealing products? Sam’s Club has a serious problem which makes me question my loyalty to Sam’s any longer. The run-around I got that took the better half of one day is ridiculous!

D S

Sam's Disappointing Customer Service & Experiences

June 2, 2025

Sam’s, Another Poor Delivery Service/ Customer Service and Communication experience. This is what I emailed the Douglasville, GA. Regional Delivery Supervisor. I’m reaching out to you again because I keep experiencing poor and unacceptable Delivery Service / Customer Service and Communications with the Douglasville, GA Sam Club and Chat agents. I ordered 4 grocery products on May 30th, 2025 that was scheduled for delivery between the hours of 8:00am-10:00am May 31st, 2025. Order. Per the delivery instruction I am to meet the driver outside to pickup my groceries because of a past incident I didn’t want them to be left out do the the rain we’ve been having lately. Normally Sams Club has a visual driver tracking system to see where the driver is and an estimated time they will arrive but that must have been broken! So I kept having to check by going outside, looking at my phone and email hoping to get an update on the delivery! After 10:00am I receive an email saying my order was delayed and then saying the driver was there but returned to the store! How am I suppose to meet the driver it they don’t let me know there here. No real reason why it was not delivered or next steps. Immediately I get on a chat because of previous experiences trying to get someone on the phone at the store is a waste of my time. I have reached out to 4 different chat agents and keep getting the run around! (1). Byron is the one if you read the chat notes made the problem even worse by giving me false information about him re-ordeing the groceries and having them arrive between 11:30am – 12:30 noon today. Had to rearrange my schedules which ending up once again wasting my time. (2). Alejandra, who explained Byron couldn’t order for me or set up a time that I would have to re-order it again! I was floored, re-order for what I beleive to be Sams Club mess up! (3). Angel, At this point I just wanted to speak with a supervisor or regional manager! (4). Kenny Supervisor, he said he would email the store manager on my behalf and respond back. Not saying he won’t but just in case he doesn’t I wanted to get you involved because so far your track record with taking care of my Club issues have been Great! I currently don’t have transportation and this why I have to rely on Sams Club Delivery Service to do most of my grocery shopping. At the end of the day all I want is the groceries I ordered to be delivered at the estimated time give or take. Along with communication if its going to be late or it has arrived. Once again please help to address these ongoing issues! (Plus Member). The Regional Supervisor responded by email the next day and needed information that I already had provided in an email I sent to him. He called from the Douglasville store line and left a message for me to call him back! What a mistake!! Because trying to get some one to answer the phone is very time consuming. Then when I did reach someone they did connect me to him only to have him put me on hold and get transferred to the Tire Department which put me on hold again so I just hung up and got on here in hopes that a more senior executive manager will see this an address the issue professionally.

P N
Corporate Office Headquarters