Use this page to find BJ’s Wholesale Club corporate office and headquarters information, including the Marlborough, Massachusetts headquarters address, corporate phone number, Member Care phone number, membership cancellation guidance, online order help, return policy information, club complaint guidance, reviews, and related resources. BJ’s Wholesale Club is a membership warehouse club retailer offering groceries, household essentials, electronics, furniture, tires, optical services, fuel, coupons, same-day delivery, curbside pickup, and business membership options.
BJ’s Wholesale Club Corporate Office and Headquarters Contact Information
- Company / Brand: BJ’s Wholesale Club
- Public Company Name: BJ’s Wholesale Club Holdings, Inc.
- Stock Symbol: NYSE: BJ
- BJ’s Wholesale Club Corporate Headquarters Address: 350 Campus Drive, Marlborough, MA 01752, USA
- BJ’s Corporate Phone Number: 1-774-512-7400
- BJ’s Member Care: 800-BJS-CLUB / 1-800-257-2582
- Member Care Hours: Monday–Friday 8 AM–7 PM ET; Saturday 8 AM–6 PM ET; Sunday 12 PM–6 PM ET
- BJ’s One Mastercard: 1-844-202-9570
- BJ’s One+ Mastercard: 1-844-201-4893
- BJ’s Business Elite Mastercard: 1-844-217-6927
- Membership Cancellation Mailing Address: BJ’s Wholesale Club, Inc., Attn: Membership, P.O. Box 9157, Marlborough, MA 01752
- Membership Cancellation Email: Cu**********@*js.com
- Investor Relations Email: in*******@*js.com
- Donation Requests: co*******@*js.com
- Official Website: BJs.com
- BJ’s Help Center: BJ’s Help Center
- Submit a BJ’s Help Request: Submit a Request
- Track an Order: Track My Order
- BJ’s Return Policy: Returns
- Club Locator: Find a BJ’s Club
- BJ’s Investor Relations: Investor Relations
- BJ’s Careers: Careers
Important: BJ’s corporate phone number is not the same as a guaranteed club complaint-resolution line. For membership, online orders, returns, curbside pickup, same-day delivery, club service, BJ’s One Mastercard, coupons, fuel, tires, optical, or account issues, start with BJ’s Member Care, the Help Center, your local club, or the department tied to your issue.
BJ’s Headquarters and Marlborough Corporate Office
BJ’s Wholesale Club is headquartered at 350 Campus Drive in Marlborough, Massachusetts. The company refers to this facility as its Club Support Center. Older BJ’s Wholesale Club corporate office listings may show Westborough, Massachusetts or other older office information, but current investor and SEC filings point to the Marlborough headquarters.
This update is useful for readers searching for BJ’s corporate office, BJ’s Wholesale headquarters, BJ’s Wholesale Club corporate office, BJs corporate office, BJ’s headquarters, BJ’s Wholesale corporate office, BJ’s Wholesale Club corporate, BJs Marlborough MA, BJs headquarters phone number, or BJ’s Wholesale Club headquarters.
Membership, Club, and Order-Specific Complaint Note
Many BJ’s Wholesale Club complaints are tied to a specific club location, membership number, online order, pickup order, same-day delivery order, return, refund, coupon, rewards offer, SNAP/EBT payment, BJ’s One Mastercard, tire appointment, optical purchase, gas station, or employee interaction. Corporate office information can be useful for documentation, but most problems need membership-specific, order-specific, or club-specific details.
Before escalating a BJ’s complaint, identify the exact club location, order number, membership number, receipt, payment method, item details, and the resolution you are requesting.
Choose the Correct BJ’s Support Route
Use BJ’s Member Care at 1-800-257-2582 for membership, BJs.com, clubs, products, account access, returns, online order questions, and general customer support.
Use the BJ’s Help Center for email, chat, order tracking, return questions, password help, membership questions, BJ’s Rewards, in-club service, BJs.com orders, payment questions, tires, BJ’s services, and general support.
Use the Capital One phone numbers listed by BJ’s for BJ’s One Mastercard, BJ’s One+ Mastercard, or BJ’s Business Elite Mastercard bill payment, online account, or credit-card questions.
Use the local club for same-day issues such as returns, pickup orders, deli, bakery, tires, optical, membership desk questions, product availability, gas station issues, and store employee concerns.
Use Investor Relations for shareholder questions, donation request email for community/donation inquiries, and BJ’s Careers for job applications and employment opportunities.
What to Have Before Contacting BJ’s Corporate Office
Before contacting BJ’s, Member Care, or a club manager, gather:
- Your BJ’s membership number or account email
- The exact BJ’s club location, city, and state
- Order number, receipt, pickup confirmation, delivery confirmation, or return authorization
- Product name, SKU, item number, quantity, price, and photos if relevant
- Payment method, coupon, reward, SNAP/EBT record, gift card, or BJ’s One Mastercard details if relevant
- Names of club associates, managers, delivery drivers, or Member Care representatives already contacted
- A short timeline and the specific resolution you are requesting
How to Escalate a BJ’s Complaint
Start with the club or department closest to the issue. For in-club service, returns, checkout, deli, bakery, optical, tire center, gas, pickup, or curbside problems, ask for the club manager or Member Services desk. For online order, shipping, delivery, account, or membership problems, contact BJ’s Member Care or submit a request through the Help Center.
If the issue is not resolved, write a short summary with the membership number, order number, receipt, club location, employee or manager contacts, photos, and the resolution requested. Keep screenshots, chat transcripts, emails, and payment records.
For BJ’s One Mastercard issues, contact Capital One using the card-specific phone number. BJ’s Member Care may help with membership or order context, but Capital One controls credit-card billing, account access, payments, disputes, and card-servicing issues.
Membership Cancellation and Auto-Renewal Issues
BJ’s says primary members can cancel a membership in person at the Member Services desk, by emailing Cu**********@*js.com, by chat through BJs.com/help, by calling BJ’s Member Care at 800-BJS-CLUB, or by mailing a letter to BJ’s Wholesale Club, Inc., Attn: Membership, P.O. Box 9157, Marlborough, MA 01752.
If your complaint involves auto-renewal, cancellation, renewal billing, membership downgrade, supplemental members, a deceased primary member, or membership money-back guarantee questions, keep a copy of your membership agreement, renewal notice, cancellation request, confirmation email, and payment record.
Returns, Refunds, Online Orders, and SNAP/EBT Issues
BJ’s return rules vary by product category. Many general merchandise items may have a longer return window, while electronics, patio sets, air conditioners, mattresses, optical items, tires, alcohol, gift cards, special-event items, final-sale items, and other categories can have different rules or restrictions.
For return complaints, keep the receipt, item packaging, serial number, accessories, photos, return tracking, and proof of purchase. BJ’s says refunds are generally issued to the original form of payment, while SNAP/EBT purchases have special refund rules and may need to be returned to the SNAP/EBT account or exchanged for the same item.
For online order complaints, use order tracking and Member Care. If items are missing from an order, delivered incorrectly, damaged, or not refunded correctly, document the order, delivery photos, packing slip, payment record, and all support communications.
Coupons, Rewards, Gift Cards, and Fuel Saver Issues
BJ’s members often contact corporate office or Member Care about coupons, digital clips, BJ’s Rewards, gift cards, fuel discounts, promotional offers, and membership perks. Keep screenshots of the offer, coupon terms, expiration date, reward balance, receipt, and checkout screen.
If a coupon, reward, or fuel discount did not apply, ask BJ’s whether the offer was clipped, expired, category-restricted, brand-specific, membership-level-specific, or affected by a return or exchange.
Tire Center, Optical, Gas, and Specialty Services
BJ’s Tire Center, BJ’s Optical, BJ’s Gas, installation services, travel services, home improvement referrals, and other specialty services may have separate support routes, warranty rules, and third-party partners.
For tire complaints, keep tire order details, installation appointment records, tire size, vehicle information, warranty documents, and service notes. For optical complaints, keep prescriptions, order records, return rules, and optical support communications. For gas complaints, keep the fuel station location, date, time, receipt, pump number, and card statement.
Scam and Fake BJ’s Support Number Warning
Be careful when searching online for BJ’s corporate phone number, BJ’s customer service number, BJ’s complaint line, BJ’s refund number, BJ’s membership cancellation number, or BJ’s Mastercard support number. Retail and membership-club customers can be targeted by fake coupon pages, fake refund links, fake job offers, fake membership renewal notices, phishing texts, and unofficial support numbers.
Use BJs.com, the BJ’s Help Center, official order emails, the BJ’s app, the official club locator, and phone numbers listed on official BJ’s pages before sharing account, payment, or identity information. Do not provide passwords, one-time codes, full card numbers, bank login information, Social Security numbers, or remote computer access to anyone who contacts you unexpectedly.
Common Reasons Members Contact BJ’s Corporate Office
Members search for BJ’s corporate office, BJ’s Wholesale headquarters, BJ’s Wholesale Club corporate office, BJs corporate office, BJ’s headquarters, BJ’s Wholesale corporate office, BJ’s Wholesale Club corporate, BJs Marlborough MA, BJs headquarters phone number, or BJ’s Wholesale Club headquarters for issues such as:
- Membership cancellation, renewal billing, auto-renewal, supplemental members, or account access
- Online orders, missing items, shipping delays, curbside pickup, same-day delivery, or refunds
- Returns, exchanges, damaged items, warranty questions, or receipt problems
- Club service complaints, employee conduct, checkout policy, deli, bakery, or manager follow-up
- Coupons, BJ’s Rewards, gift cards, Fuel Saver, promotions, or digital offer problems
- BJ’s One Mastercard, Capital One billing, credit-card payments, or card disputes
- Tires, optical, gas station, travel, home services, or specialty department concerns
- Product requests, discontinued products, supplier inquiries, community donations, or careers
BJ’s Wholesale Club Reviews and Complaints
Current CorporateOfficeHeadquarters.com reader comments include praise for helpful deli service in Pelham, New York; requests to bring back discontinued or unavailable food items; a missing-items complaint involving a food-stamp order; and complaints about rude or undertrained club associates, checkout policy confusion, and member-service frustration.
These reviews reflect individual member experiences and should not be treated as universal facts about every BJ’s club, employee, manager, order, product, return, membership, or corporate response. If you have contacted BJ’s corporate office, Member Care, a local club, Capital One, BJ’s Tire Center, BJ’s Optical, or another route about a BJ’s complaint, you can share your experience below.
About BJ’s Wholesale Club
BJ’s Wholesale Club is a membership warehouse club retailer headquartered in Marlborough, Massachusetts. The company began in 1984 and operates warehouse clubs, BJ’s Gas locations, online shopping, curbside pickup, same-day delivery, and specialty services.
BJ’s sells groceries, household essentials, fresh food, bakery items, deli items, electronics, furniture, appliances, tires, optical products, home goods, apparel, seasonal items, and other merchandise. BJ’s Wholesale Club Holdings, Inc. is publicly traded on the New York Stock Exchange under the ticker symbol BJ.
Competitors and Related Corporate Office Pages
BJ’s Wholesale Club competes with warehouse clubs, grocery retailers, big-box stores, online retailers, gas clubs, and membership-based retail programs. Members comparing corporate office contacts and complaint routes may also want to review Costco Corporate Office, Sam’s Club Corporate Office, Walmart Corporate Office, Target Corporate Office, Kroger Corporate Office, Publix Corporate Office, and ALDI Corporate Office.
Related Resources
- Official BJ’s Wholesale Club Website
- BJ’s Help Center
- Submit a BJ’s Help Request
- Track a BJ’s Order
- BJ’s Return Policy
- How to Cancel a BJ’s Membership
- BJ’s Club Locator
- BJ’s Product Recalls
- BJ’s Gift Cards
- BJ’s Rewards
- BJ’s One Mastercard
- BJ’s Investor Relations
- BJ’s Newsroom
- BJ’s Careers
- BJ’s Wholesale Club Customer Service Numbers
Frequently Asked Questions About BJ’s Wholesale Club Corporate Office
Where is BJ’s Wholesale Club corporate office located?
BJ’s Wholesale Club is headquartered at 350 Campus Drive, Marlborough, MA 01752.
What is BJ’s corporate office phone number?
BJ’s Wholesale Club Holdings, Inc. lists its corporate phone number as 1-774-512-7400. This should not be treated as a guaranteed club complaint-resolution line.
What is BJ’s Member Care phone number?
BJ’s Member Care can be reached at 800-BJS-CLUB / 1-800-257-2582.
How do I cancel a BJ’s membership?
BJ’s says primary members can cancel in person at the Member Services desk, by emailing Cu**********@*js.com, by chat through BJs.com/help, by calling Member Care, or by mailing BJ’s Wholesale Club, Inc., Attn: Membership, P.O. Box 9157, Marlborough, MA 01752.
Who handles BJ’s One Mastercard questions?
BJ’s One Mastercard, BJ’s One+ Mastercard, and BJ’s Business Elite Mastercard questions are handled through Capital One support numbers listed by BJ’s. Credit-card billing, payments, online account access, and card disputes should go through Capital One.
How do I complain about a BJ’s club?
Start with the club manager or Member Services desk. If the issue is not resolved, contact BJ’s Member Care or submit a request through the BJ’s Help Center. Include the club location, membership number, receipt, order number, photos, and the resolution you are requesting.
Is CorporateOfficeHeadquarters.com affiliated with BJ’s Wholesale Club?
No. CorporateOfficeHeadquarters.com is not affiliated with BJ’s Wholesale Club, BJ’s Wholesale Club Holdings, Inc., Capital One, or any BJ’s club location.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office information, headquarters details, contact routes, complaint guidance, and reader review space for major companies and brands. We update pages when addresses, ownership details, support routes, phone numbers, review themes, or escalation options change.
Page Update Note
This page was updated on July 1, 2026 to include BJ’s current Marlborough headquarters address, verified corporate phone number, Member Care phone number and hours, BJ’s One Mastercard support routing, membership cancellation details, CSN link, QueryHunter corporate-office terms, current visible COH review themes, existing image update guidance, and revised membership, club, order, and return complaint guidance.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with BJ’s Wholesale Club, BJ’s Wholesale Club Holdings, Inc., Capital One, BJ’s One Mastercard, or any BJ’s club location. This page is for informational, review, and complaint purposes only. It is not legal, financial, credit-card, retail, membership, SNAP/EBT, warranty, food safety, product recall, employment, or consumer-protection advice. For membership, billing, returns, online orders, BJ’s One Mastercard, tires, optical, gas, privacy, legal notices, product recalls, or customer-service concerns, verify current information directly with BJ’s, Capital One, or the appropriate official route.
Share Your Experience
If you have contacted BJ’s corporate office, Member Care, a local BJ’s club, BJ’s Tire Center, BJ’s Optical, Capital One, Investor Relations, or another route about a BJ’s complaint, please share your experience below. Your review may help other readers understand which contact method worked and what information was needed.