Reach Out To Cricket Corporate Office – Review and Complaints 

Cricket, Bridge Pay Extension is a Disappointment. I called today to inquire about the bridge pay extension option and was quoted a price which was more than the cost of paying my bill in full to continue my service. I inquired about extending my bridge pay due to needing a little more time to come up with the remaining payment. I am extremely disappointed in this being as an option but do not understand if the purpose of bridge pay is to cut the cost down to help make the bill more manageable, but the option to extend bridge pay costs more. If I understood that then I would not have even engaged in inquiring about the extension. I was sent a link to the support pages and the bridge pay policy is written in such a way that you understand the initial bridge pay option but vague in nature and open to be interpreted as how they see fit in explaining the bridge pay extension option. How does it help if ends up being a more costly option?

What has happened with Cricket Wireless? I have been a customer for 9 years but the last 2 years has been horrible.My most recent experience with Cricket was on September 4; 2024. I have literally been calling Cricket for 2 months at various times because I am unable to send text message and image together. I gave up trying to reach out for help on the 611 number. It’s a recording that lies about waiting for one of their representatives to help you, wait times vary from 14 to 16 minutes you are told, or read 1 for message to speak with representative, it never happens and then you disconnected from the line. This is for their 611 number and “supposedly” customer service phone. After many attempts, R answers tells me the issue with the phone is my wire fire tells me to cut it off and use data only. It worked for about an hour and now I am right back where I started with this phone that is less than a year old. Funny, never a problem sending text messages informing of their intent to take my auto pay.

4

Cricket, Non working phones, no refund. I bought 2 phones with the expectation of being able to turn off 5g when service was bad and discovered Cricket blocks that setting. Went to return the phones with all paperwork and perfect phones and could not because the manager was off and only she could do returns. That was on day 7 of my 7 day return period. That was the day I got back to town. So I went in the following day and was refused a return because it was day 8 even though I came on day 7 and could not be helped. I’ve spent hrs on the phone with customer service and they are just as helpless. Cricket has lost my business. 5 lines going elsewhere.

Cricket Protect Plan, Received a letter in the mail confirming that I have a Cricket Protect Plan that was purchased in August of 2024. The letter had the last 4 digits of a phone number, which is not my number. I don’t have Cricket plan or a Cricket protection plan. The letter had my address on it, but a Hispanic name that is not me, nor do I know anyone with that name. I contacted Cricket by phone, went to the store, and also chatted online. I was concerned about identity theft or fraud being used to obtain the phone. We have never had a Cricket plan, so how would the company get my address? Did someone who does not have legal ID use my address fruadulently to otain the phone? No one from any of the contact methods I used could answer my questions.They would not look up the customer with his name unless he was present in the store (why can’t they do that, and just confirm the address that was used?). All told me not to worry about it. I’m sure it’s not a big deal, but it is disturbing that someone is using my address. I asked Cricket if they require photo ID before they set up a new plan or issue a new phone to a client. Noone that I contacted would answer that question.

Service: Tried to make Bridge Payment submitted payment, System failure! Now I’m being charged an extra $15 on my account and my service is suspended. I tried numerous times to explain to the Customer Service Manager that I made those attempts and the payment wouldn’t go through because the bridge payment on the website said February 7, 2023, is the next payment due. Instead of January 14, 2024, when the payment was due.

My text message gave one message, and the website gave another. The February 7, 2023 payment alert shouldn’t have been showing until the January 14, 2024 payment was made.

The attached pictures show the time stamp I tried to verify payment. (January 14, 2024) @10:44pm Sunday when I tried to make payment clicked the link for quick pay then the site said payment was due on February 7, 2024. I put the information in the submitted payment and payment wouldn’t go through on Cricket Wireless System. I’m very displeased with the service and the way the Manager did not value me as a customer. I will be looking for another service.

Corporate, you need to contact me by email to discuss this matter in depth.