Reach Asurion Corporate Office Headquarters 

Asurion and Verizon Don’t Care About You! I went to a Verizon store to get my broken phone replaced. Of course they couldn’t do it. I had to contact Asurion which I did. This was at 2pm eastern time. I was told to call back after midnight because their system couldn’t guarantee same day shipping (for Monday). I stayed up to call after midnight and was told that because they are in a different time zone (Columbia), they could only get my phone to me by Tuesday. This is my business phone! They put an expedite specialist on the phone (Sandra ) after making it clear, that 3 days without a phone is not an option. About a minute into the call I couldn’t her her anymore and the call dropped. I called back and have been on hold now for about 40 minutes with no one even taking the call. Terrible!

Asurion, Customer service is a joke, no help, delays, can’t even get a simple perpaid mailer to me after approval. Actual filing a claim: Filed, then they needed pics for products, front and back, send screen captures of your product receipt, send picture of your asurion receipt, wait 3-5 days. Then they tell you its in process, thats all, No prepaid mailer to send out to repair shop. Go to live chat, as no place to call them, took 50 minutes, Asurion still couldn’t figure out how to get my prepaid mailed email to me, then they open and refiled the claim again. Now I have lost 7 days and in the process of starting all over and I had to resubmit the same pictures all over again and they claim its another 3-5 days to approve a claim, that was already approved. Yes, this happens every time I deal with filing a claim with asurion, every time. Asurion claims easy 5 minutes filing, claims processed fast. Nope My experience using them multiple time has been delays, multi chats, everywhere from 7 to 20 days to get an item sent out and then another 5-20 days to get it repaired or A’mazon gift card. They are fast in taking your money for the warranty but its like pulling teeth to get them to get the claim filed correctly and processed. This was not like this 4+ years ago, so something has changed at asurion and for the worse. So while you do eventually get a repaired, replaced or gift card, its like a month before its all done, they need to figure this problem out.

Asurion, Highly upset. My computer was taken on January 24th 2024 to Ubreakifix and it is still not repaired. I have read all of the bad reviews and believe that we have a class action suit.

Asurion, claims. On September 16th, 2024, at 10pm I field a claim with an agent with Asurion it appears the lady understood me we on the phone for about 30 minutes she assured me that my claim would be done and I would receive my black Samsung Galaxy A14 5g 64gb tracking number (no number can be found) I spoke with the back office supervisor on September 24th around 2:30 pm for 45min gave her the address and phone number and my office address and the name of the company she assure me that the will arrive on 25th it did not I am do so disappointed in the care I have received from your company I have been a customer for 20years and now it is the 26th no phone! the same excuse over your care solution.

My Asurion Home + covered computer has no status udate after almost a month. My Asurion Home + covered computer was damaged in a lightening strike that came in through the Ethernet port. I contacted them, paid my $99 service fee and mailed it back to them at their request. They received it on September 5 and I was informed I would have it Back on September 16. Then they emailed and said it would be delayed and I would get it back September 23. Then they emailed and said it would be further delayed and had no expected delivery date. I contacted them Three Times and spoke to a supervisor each time (Jada, Jennifer, and Mathew), All said they had no way to contact the service depot except by email and it would take 24-48 hours to get a response from the depot. As of today in my latest conversation they Still have not received a depot response as to the status, a Full Seven Days and three calls Later! They advertise 3-5 days repairs, yet we are approaching a month long wait for even a Status Update!! And this is on a computer Necessary for a students usage. If they have no control over who services their items how does one trust Who they have service their equipment. Not happy. Date of experience: September 24, 2024