Reach Verizon Wireless Corporate Office 

Verizon Wireless, Waited approx. 1 hour at the Manalapan, NJ location to speak with a representative. Finally spoke with one and was quoted a price for an upgrade and new phones. Received the new phones, Manager came over and quoted a higher price than what the representative quoted. The Manager didn’t even apologize for the error! Is that professional!! So we walked out. We have been an Verizon Customer for over 20 years!

I would give zero stars if I could! I recently switched our four phones to AT&T due to Verizon’s poor coverage and customer service. After the switch, Verizon flagged one of our phones, claiming it was lost or stolen, despite us paying for service on it until two weeks ago and fully paying off the device this past July.

This issue has been ongoing since February 2023, and Verizon refuses to resolve it. Louisa Estrada from executive relations was unhelpful, rude, and dishonest in her emails. She refused to let us speak to a supervisor, which is hard to believe—surely she’s not running Verizon singlehandedly! Dealing with Verizon has been a nightmare. AT&T has been fantastic in comparison! I regret not switching sooner.

Verizon, our issues with your service started in January 2023 and continue unresolved as of November 2024. Every tech support representative we’ve dealt with has tried lengthy, time-consuming “solutions” that only work temporarily—sometimes for just an hour or a few days. Whenever we’re transferred to higher-level support, the calls inevitably drop. Despite countless troubleshooting case numbers submitted on our behalf, no one has provided a reliable solution. Promises to follow up via email are never fulfilled. We were told we qualified for a free mini home cell tower, only to be billed $240 through a questionable collection company. We’ve also repeatedly asked for paper billing statements, which have yet to arrive. There’s been no explanation for the ongoing failed calls or unreliable internet service on our phones. This prolonged lack of resolution feels neglectful, especially for elderly customers relying on dependable communication. This situation needs urgent attention.

Verizon, Tablet Order Debacle. October 16, 2024 online order upgrade of iPad 13 M2 by a 17 yr retired employee, 27 yr customer who paid an additional 9.99 for 2 da delivery. Order #2816185 is still today in limbo-land because it was to be only an express pickup item, not on 10/16 identified as such. Two days later I called customer support and was credited my 2-da delivery fee, but no information about when to expect my order. I called back at 48-hr intervals to Customer Service and was never given a delivery update, although I was escalated to Tier 2 where Ralph confirmed for me that a Burleson TX store had the same product as I ordered. So I drove 49 miles one way and purchased via Order 2832325 my new tablet. Now I’m having problems getting Customer Service to cancel the original order. Additionally, the original order created a tech nightmare when trying to activate the in-hand tablet. Tech Support Shauna was faithfully on line trying to resolve this with me for over 3 hours *** She even called me the following day to confirm full activation. It was Only with in-person conversations that any assistance was made. Virtual assistance is just that: virtual. This experience was beyond frustrating, disappointing and embarrassing for this long-time Verizon supporter.

Verizon Wireless, Disappointed. Customer service is terrible! Misleading customers!!!