La-Z-Boy Incorporated’s corporate office is located at One La-Z-Boy Drive in Monroe, Michigan. The verified La-Z-Boy corporate office phone number is 1-734-242-1444. This is the company’s headquarters number, not a universal line for every store order, delivery, warranty claim, repair, financing account, or furniture return.
Customers should normally begin with the La-Z-Boy store or authorized dealer that handled the purchase. Online-order customers can call 1-800-375-6890, while customers who need warranty, service, or parts assistance and do not know the original dealer can call 1-855-802-6636. This guide explains La-Z-Boy headquarters contacts, complaint escalation, delivery and return policies, warranty help, ownership, leadership, and current reader-review themes.
La-Z-Boy Corporate Office Address and Phone Number
- Company: La-Z-Boy Incorporated
- Corporate Headquarters: One La-Z-Boy Drive, Monroe, MI 48162-3390, USA
- La-Z-Boy Corporate Office Phone Number: 1-734-242-1444
- Online-Order Inquiries: 1-800-375-6890
- Online-Order Email: ec*******@******oy.com
- Warranty, Service and Parts Help When the Dealer Is Unknown: 1-855-802-6636
- La-Z-Boy Office and Outdoor Furniture: 1-800-379-9773
- La-Z-Boy Credit Card and Synchrony Support: 1-844-335-5909
- Investor Relations: 1-734-241-2438
- Investor Relations Email: in***************@******oy.com
- Official Contact Form: Contact La-Z-Boy
- Official Website: www.la-z-boy.com
- Store Locator: Find a La-Z-Boy Store
- Order Status: Check a La-Z-Boy Order
- Careers: La-Z-Boy Careers
- Stock Symbol: NYSE: LZB
The headquarters number is intended for corporate and company-level matters. Orders placed through a physical La-Z-Boy store should generally be handled by that store because the local location may control the order records, sales agreement, delivery schedule, billing, financing, exchange decision, and service appointment.
Where Is La-Z-Boy Headquarters?
La-Z-Boy’s principal executive office is located at:
La-Z-Boy Incorporated
One La-Z-Boy Drive
Monroe, MI 48162-3390
United States
The Monroe headquarters supports executive leadership, corporate administration, retail operations, manufacturing, finance, legal affairs, Human Resources, information technology, product development, supply-chain management, investor relations, and other companywide functions.
The headquarters is not a retail showroom, public furniture-return counter, repair shop, delivery warehouse, credit-card payment center, or walk-in customer-service location. Contact La-Z-Boy before visiting or mailing merchandise.
What Is the La-Z-Boy Corporate Office Phone Number?
The verified La-Z-Boy corporate office phone number is 1-734-242-1444.
This number may be appropriate for:
- Corporate-office inquiries
- Business and vendor routing
- Questions about the appropriate corporate department
- Company information
- Unresolved complaints after store-level escalation
- Employment-application accommodation requests
- Corporate correspondence
It is not the preferred first number for:
- An order placed at a La-Z-Boy store
- A local delivery date
- A repair appointment
- A warranty inspection
- A furniture exchange
- Local billing or financing
- A Synchrony credit-card payment
- Checking store inventory
- A product purchased through another authorized retailer
Contact the store or dealer shown on the receipt, sales contract, delivery paperwork, or warranty documents before escalating the complaint to headquarters.
Is 1-800-375-6890 La-Z-Boy Customer Service?
La-Z-Boy currently identifies 1-800-375-6890 specifically for online-order inquiries.
Use this number for questions involving:
- An order placed through La-Z-Boy.com
- Online order status
- An online-order confirmation
- An incorrect online order
- Online payment questions
- An online return or exchange inquiry
- Online delivery tracking
- Difficulty locating an online order
Online customers may also email ec*******@******oy.com.
Customers who placed an order at a store should contact that store rather than assuming the online-order team can access the transaction.
How to Contact the Store That Sold the Furniture
La-Z-Boy’s store locator provides individual location addresses, telephone numbers, hours, directions, and contact information.
Contact the selling store for:
- In-store order status
- Delivery scheduling
- Furniture measurements or configurations
- Fabric, leather, color, or option questions
- Incorrect merchandise
- Damage discovered at delivery
- Exchange requests
- Local financing
- Store refunds or credits
- Service appointments
- Warranty inspections
- Parts ordered through the dealer
La-Z-Boy’s network includes company-owned stores and independent authorized retailers. Policies, records, delivery operations, and management responsibility can therefore differ by location.
How to Make a Complaint to La-Z-Boy
- Identify the seller. Determine whether the purchase was made through La-Z-Boy.com, a La-Z-Boy Furniture Galleries store, or another authorized retailer.
- Contact the responsible department. Begin with the salesperson, delivery team, service department, warranty representative, financing office, or online-order team involved.
- Request a manager. Ask for the store manager, sales manager, service manager, delivery manager, or general manager when the first contact cannot resolve the problem.
- Keep supporting records. Save the sales agreement, receipt, order number, delivery paperwork, product identification information, photographs, service reports, and correspondence.
- State the requested resolution. Explain whether you want a delivery update, correct product, exchange review, repair, replacement part, warranty decision, refund review, or written response.
- Request a reference number. Record the names, dates, promised follow-up, service-ticket number, and outcome of each contact.
- Use the correct central support route. Contact online-order support, warranty and parts support, or the corporate office based on the issue.
- Escalate to headquarters when appropriate. Call 1-734-242-1444 after documenting reasonable efforts with the selling store or dealer.
A corporate complaint is more useful when it identifies the selling location and provides an organized timeline. Headquarters may not be able to locate the transaction from a customer’s name alone.
What to Include in a La-Z-Boy Complaint
- The store or authorized dealer
- The city and state
- The purchase and delivery dates
- The order or acknowledgment number
- The furniture style and configuration
- The fabric, leather, or cover number
- The product identification tag information
- A concise description of the problem
- Photographs or videos when useful
- The employees or departments already contacted
- The response received
- The exact resolution requested
Send complete order information only through verified La-Z-Boy or dealer channels. Remove private information before posting a public review.
La-Z-Boy Delivery Complaints
Delivery complaints should normally begin with the store or dealer responsible for the order.
Possible concerns include:
- No confirmed delivery date
- A changing delivery estimate
- Difficulty reaching the delivery department
- Furniture arriving later than promised
- Incomplete delivery
- Incorrect pieces or configurations
- Damage during transportation or installation
- Poor assembly or setup
- Damage to walls, floors, doors, or other property
- Missing controls, power cords, cushions, or accessories
Before the delivery team leaves:
- Compare the furniture with the sales agreement.
- Check the style, orientation, fabric, color, and options.
- Test reclining and power functions.
- Inspect the furniture and surrounding property for damage.
- Photograph visible problems.
- Ask that the issue be written on the delivery record.
- Request the next step and contact information.
If a problem is discovered later, notify the store promptly and preserve photographs, packaging, product tags, and delivery paperwork.
Wrong Chair, Sofa, Fabric, or Configuration
Contact the selling store immediately when the delivered furniture does not match the written order.
Compare the delivered item with:
- The model or style number
- The cover or fabric number
- The left- or right-facing configuration
- The reclining mechanism
- The power options
- The selected size or scale
- The written order and receipt
- Any photographs taken in the showroom
Do not rely only on a verbal description of the product. The written sales agreement and product identifiers are important when asking management to determine whether the wrong merchandise was ordered or delivered.
If the product matches the signed order but is not comfortable or does not fit as expected, the request may be treated as an exchange rather than a correction of a dealer error.
La-Z-Boy Return and Exchange Policy
La-Z-Boy’s current published online return policy provides a limited exchange period for residential upholstered furniture.
The policy generally states:
- An eligible exchange must be requested within three days after receipt.
- The exchange is for merchandise of the same or lesser value.
- The selling La-Z-Boy store handles the exchange.
- The merchandise must remain in new condition.
- A restocking fee of up to 30% may apply.
- Fabric-protection and delivery charges are not refundable.
- Pickup and replacement-delivery charges may apply.
- No return or exchange is permitted after three days under the published policy.
The published policy does not promise a cash refund simply because the chair, sofa, or sectional is uncomfortable or does not fit the room.
Customers should also review the store’s written sales agreement. An independently operated dealer, custom product, floor sample, clearance purchase, or special promotion may include additional terms.
La-Z-Boy Office Furniture and Pet-Bed Returns
La-Z-Boy’s published policy provides separate rules for office furniture and pet beds.
Office Furniture
- Eligible returns or exchanges are generally accepted within 30 days.
- The item must remain in new condition.
- A restocking fee of up to 20% may apply.
- Pickup and redelivery charges may be separate.
Pet Beds
- Eligible pet beds may generally be returned or exchanged within 30 days.
- The item must remain in new condition.
- Customers may owe the difference when exchanging for a more expensive product.
Call 1-800-379-9773 for La-Z-Boy Office and Outdoor Furniture questions.
La-Z-Boy Warranty, Service, and Parts
A La-Z-Boy warranty claim should normally begin with the authorized dealer that sold the furniture.
Customers should gather:
- The original purchase receipt
- The delivery date
- The acknowledgment, line, and item numbers
- The style number
- The cover or fabric number
- Photographs or videos of the condition
- A description of whether professional service or a self-repair part is requested
If the customer does not know where the furniture was purchased, call 1-855-802-6636.
La-Z-Boy’s current warranty terms generally state:
- Coverage is for the original purchaser.
- The purchase must be from an authorized dealer.
- The warranty is not transferable.
- Proof of purchase is required.
- Coverage applies to qualifying manufacturing and material defects under normal residential use.
- Repair, replacement, or substitution is the available remedy.
- Warranty refunds are not available.
- Inspection, trip, shipping, transportation, or certain labor costs may remain the customer’s responsibility.
Coverage periods vary by component, material, product, and purchase date. Review the warranty that applied when the furniture was purchased rather than assuming every part has lifetime coverage.
La-Z-Boy Repair and Service Complaints
Repair complaints may involve:
- A broken reclining mechanism
- A damaged plastic or metal component
- Power controls or motors
- Noise while reclining
- A footrest that does not operate or remain in position
- Frame movement
- Seat or cushion problems
- Fabric or leather defects
- A delayed technician visit
- A disputed trip or inspection fee
- Parts availability
- Lack of follow-up after an inspection
Request a written service report explaining:
- The reported problem
- The technician’s findings
- The warranty decision
- The proposed repair or part
- Any customer charge
- The expected completion date
- Whether another inspection is required
Do not disassemble powered furniture or attempt a complicated repair unless La-Z-Boy or an authorized service provider confirms that it can be done safely.
La-Z-Boy Warranty Fees and Inspection Charges
A limited lifetime component warranty does not necessarily mean every service visit and repair expense is free.
Depending on the warranty and dealer, a customer may be responsible for:
- An in-home inspection fee
- A service-call or trip fee
- Labor after the labor-coverage period
- Shipping for replacement parts
- Transportation to and from a dealer or repair facility
- Damage or wear excluded from warranty coverage
Before scheduling service, ask the dealer to explain:
- What the warranty is expected to cover
- What fees may apply
- Whether a fee is refundable if a covered defect is found
- Whether prior authorization is required
- Who will perform the repair
- The expected parts and service timeline
La-Z-Boy Billing and Financing Complaints
La-Z-Boy Incorporated states that independent retail dealerships establish their own billing and financing procedures. Questions about the furniture sale should therefore begin with the dealer that prepared the contract.
Review:
- The sales agreement
- The deposit
- The balance due
- The financing disclosure
- The lender’s name
- The promotional financing term
- Delivery and protection charges
- Any cancellation or exchange terms
Contact the selling store when the complaint involves the furniture price, deposit, delivery charge, financing paperwork, optional protection plan, or transaction terms.
Contact the lender named on the financing documents for account payments, statements, interest charges, due dates, late fees, credit reporting, and payoff information.
La-Z-Boy Credit Card Support
The La-Z-Boy Furniture Galleries Credit Card is issued by Synchrony Bank.
Cardholders can call 1-844-335-5909 for account and payment support.
Synchrony can assist with:
- Credit-card payments
- Account access
- Balance information
- Payment due dates
- Interest and promotional financing questions
- Updating account information
- Credit-card statements
La-Z-Boy corporate headquarters generally cannot change a Synchrony account, waive bank fees, alter an interest charge, or correct credit reporting.
La-Z-Boy Product-Quality Complaints
Product-quality complaints may involve:
- Furniture coming apart
- Excessive movement or instability
- Noisy reclining mechanisms
- Cushion compression
- Stitching or seam problems
- Fabric wear
- Leather appearance
- Frame or spring concerns
- Power components
- Furniture that does not operate as demonstrated
Describe the condition factually and avoid making technical conclusions that have not been confirmed by an inspection.
Photograph the product identification tag, affected area, entire piece of furniture, and surrounding conditions. Keep the original receipt and all service reports.
La-Z-Boy Privacy Requests
La-Z-Boy provides a privacy-rights request portal for qualifying access, correction, deletion, and related requests.
- Privacy Rights Phone: 1-855-802-6636
- Privacy Email: pr*****@******oy.com
- Privacy Request Form: La-Z-Boy Consumer Rights Request
The privacy contact route is intended for personal-data questions. It is not a substitute for the store, online-order, delivery, warranty, repair, financing, or credit-card department.
La-Z-Boy Human Resources and Careers
La-Z-Boy publishes the following employment resources:
- Careers Website: La-Z-Boy Careers
- Employment-Inquiry Email: mo*******@******oy.com
La-Z-Boy identifies 1-734-242-1444 for applicants who need a reasonable accommodation to search for a position or submit an application. The company states that only messages concerning that purpose will be returned through that accommodation route.
Current employees should ordinarily use:
- Their manager
- Their local or regional Human Resources representative
- The employee portal
- The payroll or benefits administrator
- Contact information shown on employment documents
Do not send Social Security numbers, tax forms, payroll documents, banking information, identification documents, medical records, or private employee information through a public review.
Who Owns La-Z-Boy?
La-Z-Boy Incorporated is a publicly traded company listed on the New York Stock Exchange under the symbol LZB.
It does not have a conventional corporate parent company. Ownership is divided among institutional investors, investment funds, and individual shareholders, and those holdings can change through normal market activity.
La-Z-Boy Incorporated’s current brand portfolio includes:
- La-Z-Boy: Recliners, sofas, sectionals, chairs, ottomans, and related home furnishings
- Joybird: Custom and curated modern furniture
- Hammary: Living-room, family-room, and accent furniture
- England Furniture: Custom upholstered furniture
La-Z-Boy completed the sale of the American Drew and Kincaid wholesale casegoods businesses in 2026, so those names should not be treated as part of the current retained brand portfolio.
Who Is the CEO of La-Z-Boy?
Melinda Whittington is President and Chief Executive Officer of La-Z-Boy Incorporated. She has served as CEO since April 2021 and became Chair of the Board in December 2024.
Other current corporate leaders include:
- Rob Sundy: President, Retail
- Tj Linz: President, Wholesale Brands
- Taylor Luebke: Senior Vice President and Chief Financial Officer
- Mike Leggett: Senior Vice President and Chief Supply Chain Officer
- Raphael Richmond: Vice President, General Counsel and Chief Compliance Officer
- Katie Vanderjagt: Vice President and Chief Human Resources Officer
Executive titles can change. Confirm current leadership through La-Z-Boy’s official corporate and Investor Relations websites when the information is needed for legal, investor, employment, media, or business purposes.
About La-Z-Boy Incorporated
La-Z-Boy traces its history to 1927, when cousins Edwin J. Shoemaker and Edward M. Knabusch designed a reclining wood-slat chair in a garage in Monroe, Michigan.
The chair helped create the modern recliner category and became the foundation of the La-Z-Boy brand.
Today, La-Z-Boy Incorporated operates as a vertically integrated furniture retailer and manufacturer. Its operations include:
- Furniture design
- Upholstered furniture manufacturing
- Retail stores
- Independent dealer distribution
- Online sales
- Customization
- Home delivery
- Warranty and after-service support
At the end of fiscal 2026, La-Z-Boy reported a network of 378 La-Z-Boy Furniture Galleries, including 230 company-owned stores.
Is It La-Z-Boy, Lazy Boy, Lazyboy, or Lazboy?
The official company and brand spelling is La-Z-Boy.
Consumers frequently search for the company using variations such as:
- Lazy Boy
- Lazyboy
- Lazboy
- La Z Boy
- Lay-Z-Boy
These spellings generally refer to the same furniture company, but official correspondence, receipts, warranty documents, and product information use La-Z-Boy.
La-Z-Boy Reviews, Complaints, and Customer Feedback
Five reader comments are currently visible on this CorporateOfficeHeadquarters.com page.
Reported concerns include:
- Side-by-side recliners that allegedly moved excessively, began coming apart, and did not receive satisfactory store-service follow-up
- A broken plastic component used in the back of a chair and difficulty determining how it could be repaired
- A Kennesaw, Georgia sectional order for which the purchasers reportedly had difficulty obtaining a delivery date
- A chair allegedly ordered in the wrong style, followed by frustration with exchange, restocking, pickup, and redelivery costs
- Expensive recliners that allegedly made noise, did not support the users’ legs correctly, and did not receive promised management follow-up
The visible comments are negative or unresolved. No meaningful positive-review or aggregate-rating pattern is currently visible.
These submissions represent individual customer reports involving different stores, products, orders, and service departments. They do not establish that every La-Z-Boy product, dealer, delivery, repair, or warranty claim will have the same outcome.
La-Z-Boy Competitors and Related Corporate Offices
La-Z-Boy competes with furniture manufacturers, furniture-store chains, design retailers, and online home-furnishing sellers. Related CorporateOfficeHeadquarters.com pages include:
- Ashley Furniture Corporate Office
- Ethan Allen Corporate Office
- IKEA Corporate Office
- Rooms To Go Corporate Office
- Raymour & Flanigan Corporate Office
Official La-Z-Boy Resources
- La-Z-Boy Official Website
- La-Z-Boy Contact Form and Support Numbers
- La-Z-Boy Store Locator
- La-Z-Boy Order Status
- La-Z-Boy Warranty, Service and Parts
- La-Z-Boy Return and Exchange Policy
- La-Z-Boy Customer Care
- La-Z-Boy Credit Card and Financing
- La-Z-Boy Privacy Policy
- La-Z-Boy Consumer Rights Request
- La-Z-Boy Leadership
- La-Z-Boy Incorporated Brands
- La-Z-Boy Careers
- La-Z-Boy Investor Relations
Related La-Z-Boy Customer-Service Resource
For a focused guide to customer-service contacts and consumer reviews, see La-Z-Boy Customer Service Number and Reviews on CustomerServiceNumbers.com.
Frequently Asked Questions About La-Z-Boy Corporate Office
Where is La-Z-Boy headquarters?
La-Z-Boy Incorporated is headquartered at One La-Z-Boy Drive, Monroe, MI 48162-3390.
What is the La-Z-Boy corporate office phone number?
The verified La-Z-Boy corporate phone number is 1-734-242-1444.
Is 1-800-375-6890 the corporate phone number?
No. La-Z-Boy currently identifies 1-800-375-6890 for online-order inquiries. The corporate-office number is 1-734-242-1444.
What is the La-Z-Boy warranty phone number?
Begin with the authorized dealer that sold the furniture. If the original dealer is unknown, call 1-855-802-6636.
What is 1-800-379-9773 used for?
The number 1-800-379-9773 is for La-Z-Boy Office and Outdoor Furniture, not general residential customer service.
How do I check a La-Z-Boy order?
Use the official Order Status tool. Contact the store of purchase for an in-store order or call 1-800-375-6890 for an online order.
How do I complain about a La-Z-Boy store?
Contact the appropriate department manager and then the store’s general manager. Keep the receipt, order records, photographs, and contact history. Escalate through La-Z-Boy’s contact form or corporate office when the local process does not resolve the complaint.
Can La-Z-Boy headquarters access every store order?
Not necessarily. The network includes company-owned stores and independent authorized dealers. The selling location may control the sales, billing, delivery, and service records.
How long do I have to return a La-Z-Boy chair?
The current published policy generally allows an exchange of residential upholstered furniture within three days after receipt, subject to condition requirements, fees, and other restrictions. Review the written sales agreement for the specific purchase.
Does La-Z-Boy charge a restocking fee?
The published residential upholstered-furniture exchange policy permits a restocking fee of up to 30%. Office-furniture returns or exchanges may have a fee of up to 20%.
Does La-Z-Boy offer a lifetime warranty?
Some components may have limited lifetime coverage, but coverage varies by product and component. The warranty does not mean that every part, service visit, inspection, shipping charge, or labor expense is free for life.
Can I get a refund under the La-Z-Boy warranty?
La-Z-Boy’s current warranty states that remedies are generally repair, replacement, or substitution. Refunds are not available under the limited warranty.
How do I obtain replacement La-Z-Boy parts?
Contact the authorized dealer that sold the furniture. Have the receipt, style number, cover number, product-tag information, and delivery date available. Call 1-855-802-6636 when the selling dealer is unknown.
What is the La-Z-Boy credit-card phone number?
Call Synchrony Bank at 1-844-335-5909 for La-Z-Boy Furniture Galleries Credit Card payments and account support.
What is the La-Z-Boy HR phone number?
La-Z-Boy does not publish one general public HR hotline for every employee matter. Applicants can use the careers website or email mo*******@******oy.com. The corporate number is published for application-accommodation requests.
Who owns La-Z-Boy?
La-Z-Boy Incorporated is a publicly traded company listed on the New York Stock Exchange under LZB. It does not have a conventional parent company.
Who is the CEO of La-Z-Boy?
Melinda Whittington is President and Chief Executive Officer of La-Z-Boy Incorporated and Chair of its Board of Directors.
Is Lazy Boy the same company as La-Z-Boy?
Yes. Lazy Boy, Lazyboy, Lazboy, and La Z Boy are common search variations, but the official company name is La-Z-Boy Incorporated.
Can I return furniture to La-Z-Boy headquarters?
No. The Monroe headquarters is not a public furniture-return or service location. Contact the selling store or follow the authorized online-return instructions.
Can CorporateOfficeHeadquarters.com resolve a La-Z-Boy complaint?
No. CorporateOfficeHeadquarters.com is an independent information and review website. It cannot access orders, schedule deliveries, authorize exchanges, issue refunds, approve warranty claims, send parts, change financing accounts, or require La-Z-Boy or an independent dealer to respond.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes independent corporate-office and complaint information to help consumers distinguish La-Z-Boy headquarters from company-owned stores, independent dealers, online-order support, warranty service, parts departments, financing providers, and credit-card account support.
Corporate addresses, telephone numbers, leadership, store ownership, warranty terms, return rules, fees, brands, and support routes can change. Confirm important details through La-Z-Boy, the selling store, the authorized dealer, or the financial institution responsible for the transaction.
Page Update Note
Last Updated: July 21, 2026
This La-Z-Boy page was substantially rebuilt to verify the Monroe headquarters address and corporate phone number, distinguish online-order support from corporate contact, clarify warranty and parts routing, preserve the office-and-outdoor furniture number, add order-status and financing guidance, explain the store and authorized-dealer structure, update return and warranty policies, add current ownership and leadership, preserve and optimize both existing images, summarize the five visible reader comments, and strengthen current Lazy Boy and La-Z-Boy headquarters search terms.
Share Your La-Z-Boy Experience
Have you contacted La-Z-Boy about a recliner, sofa, sectional, delivery delay, incorrect item, exchange, warranty, repair, replacement part, financing issue, employee interaction, or corporate complaint?
Share the store or dealer, product type, support route used, response time, requested resolution, and whether the matter was resolved. Positive experiences involving sales, delivery, service, repairs, product quality, or successful complaint resolution are also welcome.
Privacy warning: Do not post complete order numbers, product-registration numbers, receipt barcodes, payment-card information, financing-account numbers, bank details, credit applications, home addresses, delivery access information, private telephone numbers, personal email addresses, employee schedules, payroll records, passwords, or private correspondence containing sensitive information.
Comments containing threats, profanity, unnecessary employee names, unsupported fraud or criminal allegations, unverified engineering conclusions presented as fact, private financial information, repetitive text, or material unrelated to La-Z-Boy may be edited or removed.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, or operated by La-Z-Boy Incorporated, any La-Z-Boy Furniture Galleries store, independent authorized dealer, Joybird, Hammary, England Furniture, Synchrony Bank, delivery provider, repair technician, financing company, or related organization.
Corporate addresses, telephone numbers, executive roles, store ownership, product availability, delivery schedules, warranty coverage, service fees, return and exchange rules, financing terms, and complaint procedures may change. This page does not provide legal, financial, credit, furniture-repair, warranty, employment, privacy, product-safety, or consumer-rights advice.
