How To Contact Lay-Z-Boy Corporate Office Headquarters HQ
Address:
1284 North Telegraph Road
Monroe, MI 48162 USA
Corporate Phone Number: 1-734-242-1444
Customer Service: 1-800-375-6890
Warranty: 1-855-802-6636
Lay-Z-Boy Corporate Office Headquarters HQ
I am extremely disappointed with your extended warranty service. I have a problem with wear on one side of a recliner sofa purchased 3 years ago. None of the other furniture purchased at the same time is showing this. Warranty service insisted it was fading and then when I disproved that idea, they responded I didn't report it soon enough even though the warranty was still in effect. The warranty was a total waste of money. Salesperson in store was equally unhelpful even though I was purchasing another recliner at the time. No one even offered to come look at the sofa. I truly thought I was dealing with a quality company but that doesn't appear to be the case. I think your customer deserve the courtesy of having someone look at the damage and not just a photo. I would very much appreciate hearing from someone on how to resolve this.
I purchased my furniture and rug on December 31, 2022 and they were finally delivered on April 26, 2023. When the items were delivered, the delivery person stepped in dog pooped and got it on my brand new rug. I have been trying since then to get this addressed with the sales person I worked with and she is telling me that the delivery company isn't responding to them. I would hate to involve an attorney but feel that I have given ample time to address this issue and am also wondering if I need to contact the Better Business Bureau. I grew up with Lazy Boy which was one of the reasons I went with them. If someone could please step up to the plate and get the issue addressed it would be greatly appreciated.
I have been trying to reach an actual person in customer service for over 6 weeks in regard to an issue we are having with furniture purchased from your company. I just spoke to the receptionist at your corporate office who let me kow that there is no one at the corporate level that will deal with customer service which if you look on your website at the corporate officers titles that is indicated as well. For a company that used to be a stellar company to purchase quality furniture from, I find this very disheartening. I've emailed and written letters and the information I've been given for customer service go to emails that are no longer valid and phone numbers that are auto answered and you are put on hold for hours. I've also left my phone number for a return call which doesn't happen. Buyer beware – if you have any issues with your purchase you will receive horrible customer service. I would recommend you go elsewhere.