Reach Lazy Boy Corporate Office 

Lazy Boy, Malfunctioning recliners. We bought two Lazy Boy recliner/rockers. Poor, poor quality and poor, poor functioning mechanism. Would never buy Lazy Boy again.

Lazy Boy, Poor Customer Service. I Purchased an $11,000 L shaped custom couch. A couple of problems arose, they gave me dates they would come fix. When the called I let them know that the first date would only work if they came before 3pm. They said they would try. Guy calls at 5 pm and says heis’ here. I said I cannot meet you. Called back to reschedule and they told me I’d have to pay for reschedule since I “missed” the first appointment. When I explained I did not miss it they practically called me a liar and said they’d “investigate”. Never got back to me. I will never ever buy from this company again.

Lazy Boy Poor customer service and quality issues. We purchased a Trouper grey leather loveseat recliner, with all the bells and whistles, on 3/27/24, from your Wesley Chapel, FL. store and it arrived in June of this year. Right away the lumbar motor stopped working and we contacted someone at Lazy Boy and they sent out Bob (the tech) the following week. He ordered the motor on the spot and said it would be a few weeks and the problem would be handled. The replacement motor arrived and Bob brought it out and it was the wrong type. Bob ordered the motor again, this time taking pictures, and we waited for over a month. It finally arrived and Bob showed up and got ready to install it and it was the wrong size. Bob once again ordered another replacement motor and we are now in the process of waiting for the part to arrive. I’m sure it will be a month or so before it arrives and we are all hoping it is the correct one this time, including Bob. We are very disappointed with Lazy Boys customer service and quality. In addition to the lumbar motor, the remote controls don’t always work and we have to remove the batteries and reinstall them to make the thing work. A brand-new recliner and my wife and I wish we never purchased the Lazy Boy recliner to start with. The only reason we purchased the recliner was because it was made in the USA vs China. We know we’ll never hear back from you but never-the-less we wanted someone to know how disappointed we are with our purchase! We are considering filing a complaint with the BBB, the neighborhood website and Google to name a few. We don’t want another person to purchase furniture from Lazy Boy and not know how bad customer service is and the quality issues we have had.

Lazy Boy, Poor quality. Twice they came to fix my recliner ($2200) with 3-month wait in between, wrong part order by the tech., wrong parts given by dispatch….. The comfort is a minus 10. You can field the wood when you are setting down. The rug ($1400) after a few months, look like a Dollar store rug. I do not recommend Lazy Boy nor will I buy it again. I still have issues with the padding of my love seat and recliner. It has been 8 months waiting to get fix and it does not look promising. Dining room, living room and decors cost me more than 18k. I am now looking to buy a different set form a different vendor. Fyi the furniture was both September 2021 delivered July 2022. My first call to fix some problems was within 3 months. Many calls and emails later, in store request….. still waiting.

Lazy Boy, If you have to order a different color, that is considered a Special Order. You have 3 days after purchase to return the item and you haven’t received your order yet. If you receive the Special Order and it’s too big or the color is not what you thought…..they will not take back Special Orders. Of course they could sell it on the show room floor. You are stuck with what you bought. They don’t return calls…even call the Corporate Office and got nowhere. Before you go check out their ratings their ratings…1 star.