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Ashley Furniture, My wife and I Purchased the following items that included a Warranty from the Ashley Furniture in Sahuarita, Arizona, Sofa, Love Seat and Cabinet. I reached out to the store branch on several occasions, Re: discoloration of the love seat, I wanted to find out what could be done, and to No avail, to only be on hold, and transferred to other associates. I’ve gotten nothing but the run around. Ashley Furniture exemplifies a disappointing Customer Service team….Totally Unsatisfactory!!

Ashley Furniture, Very disappointed! First off I will say my salesperson was fantastic to work with and I am sure they get commission on their sales that she lost out on. However, she was wonderful. I ordered a $4000+ mattress to be delivered and I had to reschedule 2 times for work related issues. Granted, the mattress was never on the delivery truck and I promptly rescheduled each time. I rescheduled a 3rd time and was given a 3 hour window (2:30-5:30) for delivery, to which the delivery people did not meet. Updates were sent as far as delivery and when they mentioned it was 1.5 hours (7:01) after the window I was given, I cancelled my order/delivery. I had to be at the airport that was 90 min away. I received an “updated” text saying they were at the house at 7:57pm, 2.5 hours past the window. At that point I was done. I told Ashley to cancel my order. My salesperson tried to right the situation, however, I was going to have to wait another 3 days for delivery. It was not the salespersons fault, but there are acceptable time frames and then there is “are you kidding me” time frames. The manager of the store called as well trying to right the situation. I told him I was disappointed in the delivery process and the delayed delivery for that day was not good. I went ahead and purchased the same mattress from a competitor and the mattress was delivered as promised. I don’t know if Ashley lacks the knowledge of how to schedule or if they over pack a truck and this is an ongoing issue. If Ashley wanted to correct this issue they should have scheduled my order for the first thing the next day for delivery. They offered me $300 off my purchase to right the situation, but I had had enough. The manager of the store proceeded to tell me they would be charging me a 10% restock fee. I was shocked. I should have had them deliver the bed and then said I didn’t like it and then they would have charged a lot less for a restock fee. This is bad customer service IMO for a bed that would be resold in a matter of days. This is not a custom product, it’s something that is on hand. I mentioned to the manager I will never buy another piece of Ashley furniture after this, and I have bought plenty over the last 25 yrs. At this point I will pay the 10% as a matter of principle. But my years of loyalty to Ashley Furniture is done.

Ashley Furniture, In early March 2024, I ordered a natural color Love Seat, when the delivery truck crew arrived, it was the incorrect color, the store manager assured me that the error would be corrected, OMG, the second delivery was the correct color but this time a Sofa instead of a Love Seat, Ashley Furniture advertising emphasizes that they provide professional service, sadly, my Family and I can’t confirm that statement, this matter hasn’t been resolved, and Ashley management won’t communicate, next step will be filing a civil suit against them, I am not trying to get a refund, I expect to the the correct color Love Seat delivered in a timely manner. Respectfully.

Ashley Furniture, Someone at the Cookville TN store 031 tried to charge something to my debit card about 4PM CST today. Fortunately the credit union stopped the transaction. We did not know they keep this information on file.

Ashley Furniture, Charged twice for purchase! On Sept 24 2024 I purchased 2 chairs and they ran my VISA and said their card reader did not take my card. I put these chairs on my TD card. Charges are showing up on my credit card and TD card. I sent a dispute to TD bank and and picture of both charges and no one has helped me take care of this. I want to buy a bedroom furniture but until this is taken care of I will not purchase.