Ashley Furniture Corporate Office Headquarters

I would like to speak with a regional or district manager for the Indianapolis Indiana area regarding issues with a local store. Or ANYONE that can help with this issue.
I had purchased an Ashley Set, ordered on 12/27/2022 and delivered on 1/5/2023. Upon delivery the service men did not check the furniture. When we proceeded to use the item in question it was found to be broken, the leg rest would go up, but not go back down on this electric sofa. After multiple attempts to call the store with no response to this matter, I went in to see the manager and they arranged for a Service Order Request # 787869, which was done on 2/5/2023.
On 2/9/2023 I received an email that they needed additional information regarding the issue with the couch, which was clearly stated on the request for service. Finally on 2/13/2023 a service technician came out to our home to check out the couch and was informed the frame was bent on the couch and that a part would need to be ordered. On 3/3/2023 I received an email that the part was finally ordered and should arrive at my home within 10-15 days and when part arrived to contact them to arrange service. On 3/20/2023 I contacted the service dept. (AHM) and informed them that the part had finally arrived and they informed me the next available date that a technician will be in my area would not be until 4/20/2023 as they are not in my area all the time. On 4/20/2023 I received a text from the technician stating he got injured on a job and would have to cancel that day, but the service dept would call with a new date. On Friday, 4/21/2023 I received a call telling me that a technician would be out on Saturday, 4/22/2023 to service the couch between the hours of 5-7pm, unless my husband would like to fix the couch himself, which I responded NO. I then double checked that date and time and she said yes, they are having a special run of repairs done that day. I proceeded to change all my plans to make sure I was home for the technician as this repair had been in process since February 5, 2023 and I wanted it completed. No one ended up showing up that evening for the repair and when you call service number they do not work on weekends. On Monday morning, 4/24 I called and asked what happened and was informed the technician was never given their work orders for that day so he did not work. The next available date for service would now be 5/16/2023 if they had hired someone by then. But I was on the schedule.
This will be 3 months of trying to get this repair completed. When speaking with AHM and trying to get this resolved they informed me that I would need to speak with the store. When I went into the store and left a message for the Operations Manager, Jeff on 5/1/2023 I was told he would call me on 5/2/2023. By the afternoon of 5/2 with no call, I left another message, then another message on 5/3. Each time being told he will get back to me. Well on 5/4 after no response I went into the store again and was then told he was on vacation until 5/17/2023 and there was nothing anyone could do for me.
At that point I asked to get the contact information for the District Manager and or Regional Manager for Ashley Furniture for the Indianapolis area and was told, "our manager just told us we can't give out that information". Hmmmm….what manager may that be as the staff was just telling me that there was no manager on duty.
I am completely frustrated with the customer service being received from this store and will be forwarding this information to the BBB of Indianapolis. I would also appreciate any help that can be given in getting this issue resolved.

I purchased a bed in December. However, I did not attempt to put it together until early February. Upon opening it, parts were missing. I have been unable to get any help because of time passed. I was told I’d have to buy the missing parts all over again. 1 part tbey still don’t have, so I took it upon myself to go to Home Depot to have a part cut. After that I still can’t assemble bed because I have 3 of the same leg pieces! I am so disappointed In Ashley Furniture!
I have a bed I bought for my 9 year old grandson, that I’ve bought extra parts and still can’t use!
I am going to be forced to highlight this situation with my local news station. As it stands I will probably never buy Ashley again!

NEVER buy anything from Ashley!! This is the 2nd time they have messed up my purchase. The 1st time was with an in-store bed + mattress purchase. We purchased an extra-long adjustable bed and mattresses to fit, but the mattresses delivered were too short! Called Ashley to switch out the short mattresses for the longer mattresses and they said I had to take pictures & email those in so they could see I was not lying! I did that and then they said I had to go INTO THE STORE to switch out the mattresses. I'm disabled and have trouble walking, so this was VERY inconvenient. This time I purchased a chair on-line and did not receive an estimation for delivery until AFTER I placed the order. The estimation was for 5-6 weeks, so I IMMEDIATELY filled out the on-line cancellation form. Later that day I received an email order confirmation, but no email order cancellation email. I called Ashley to ask why and was informed by the representative that she put through the cancellation, but it could take 3-5 business days to receive the cancellation email. Yesterday evening I received 2 emails, one stating that my order HAD SHIPPED and the other advising my CARD HAD BEEN CHARGED! I called Ashley again this morning to find out what happened to my cancellation & was told that when the representative tried to put through the cancellation, there was already an ETA on delivery so she couldn't put it through. The representative I spoke to this morning said I'd have to wait for delivery & then CALL BACK to have the order canceled! I then became quite irate and asked to speak to a supervisor. Although I was never put through to the supervisor, I was told that she had called FedEx to intercept the order so it would not be delivered, but that could not be guaranteed. I was given a case # and told that if it was delivered to refuse delivery & THEN I would receive a refund on my card! What a hassle! If you enjoy issues with your purchases, then by all means, buy from Ashley. If you DON'T want issues, then don't buy anything from Ashley.

Ashley furniture is a joke! I bought my son a dresser of drawers for Christmas. It looks good online we put it together. It was missing the bottom drawer call customer service. They said they would send it within 30 days. I have called three times. It’s been three months nothing has come called to complain again they said they would send me a whole new dresser. I would just have to send them a picture, I did it now I have to send a receipt showing I donated the item I did it they sent a new one. This one is smaller and it’s peeling and falling apart first off why wasn’t I given a credit why do I have to jump through hoops when it was their fault horrible customer service never shop there? I’m closing my credit card and going elsewhere. Regret this with all my heart.

I also will never buy furniture again from ashley. NO customer service and I ak still trying to get my furnitire.