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US Cellular, On Saturday, October 5, 2024 approximately noon we canceled service with US Cellular to go with another provider. Spoke with Bill who said we needed to pay $494.91 in order to release. This was paid. Bill informed us that the hold on the phone would be released in 2 – 3 hours. We are now close to 24 hours and the phone still cannot be used. The is a business phone that my husband now has no access to. I am now speaking (10/6/24) with Kymami who says his supervisor Terron Mcenzie is saying that the number will not be released for 48 – 72 hours. Again this is a business phone. I need to find someone that can get this phone released today. If not I expect US Cellular to reimburse us for this on days that we cannot use this for and any damages this might cause. As well on 9/24/24 I spoke with Madison at 888-944-9400 to cancel this line. This was requested to cancel effective 9/24/24. She informed me that the line would be canceled but would be active till next billing on 10/17/24. I will not pay for this line for any charges after date I called to cancel which was 9/24/24. The initial line was cancelled as this person was going with another provider and obtaining a new number. This phone and number has not been used since 9/24/24.

We have been looking at plans for a couple of months now due to the high cost of our bill. We were not able to really get it lower. Going with another provider we will now be saving over $100. Yesterday, Bill said he could offer us something lower with US Cellular, told him at this point it was too late. Now US Cellular is holding one of the phone number captive causing a hardship with that number. While typing this I am still on hold with Kymami after I asked him if his supervisor, Terron McKenzie could escalate this to get the other number in service today. He is telling me his supervisor is saying no. I asked if this was 100% certain that there in absolutely no one that can assist on this. He is back talking this his supervisor again. I am now on hold for 39 minutes while I am typing this to you. At 45 minutes, I am now speaking with Ron.

I am still being told that it could still be 72 hours. I am asking now for a reimbursement for non use of the phone with the other provider. This would be from noon on October 5, 2024 until it becomes unlocked and able to make and receive calls. Thank you.

I had a terrible experience with USCellular yesterday. I purchased your service in 2021 and found at first it was better than my Verizon DSL

Since first purchase I did have issues later and went to the local store in Forest Va and they told me to change my plan which I did and was very happy with the associates. Yesterday was a different experience. I went into the store whereas the associate told me to go home and call a number supplied and would get a solution to problem. I explained to the number I called that I am having to restart the router several times a day. They gave me a number to give to associate and I would get a new router at no charge. I drive back to the store whereas the associate called a number which store uses and is told that I would have to purchase new router. She did not call number I had. So told me to go home and again try the number. I advised I was not driving all the way home and then back. I went to my car and called and was told they did not know who I talked to but no I did not qualify for new router. They then sent me to ANOTHER person and was told no new router at no charge. I think this was two hours of this run around at this point! I am an excellent customer and really is the router worth you losing a customer!! Not to mention I have been with Verizon for my phones and was considering switching the phones but now???? What a shame because before yesterday I loved your people. So I guess I will continue to have to restart my router many times a day and consider what else is available. I guess you don’t care about keeping customers

I paid my tablet bill back in February 2023 when I called US Cellular prepaid services number 877-890-8722. I spoke with a live representative and told

This gentleman that I wanted to pay my balance and end my services because I was selling my tablet to someone else and I would not be paying for any more usage.

I was told that it would take effect on March 6, 2023. Well, it hasn’t stopped, I’m still being billed for another payment and I refuse to pay another dime! The phone number associated with this tablet is 4346104930.

Please respect my request and end this without me having to pay another dime.

I just checked my email address and to my surprise, there’s another us cellular tablet bill in the amount of $33.56!

I’ve requested for my account to the number associated with this account again, to be turned off/ended/closed because I told the tablet!

I called the 877-890-8722 and spoke with another female today, April 2, 2023, around 12:35 p.m. about the same things I just typed above. She said that the bill cycled after February 6th and I explained to her that I requested the account to be closed back in January and there should be a recording of my phone calls about this matter. I told her that I refused to pay anything further, because my request wasn’t nor was it honored to end my services with us cellular.