Verizon Corporate Office: Headquarters, Phone and Complaints 

Verizon is a major telecommunications company providing wireless service, smartphones, 5G Home Internet, LTE Home Internet, Fios internet, TV, phone, business connectivity, network services, and related technology products.

Customers often search for the Verizon corporate office when they need help with a billing dispute, wireless account problem, Fios issue, device activation, number transfer, port-out fraud, SIM swap, phone trade-in, rebate, store complaint, service outage, payment arrangement, account security issue, or an unresolved complaint that ordinary support has not resolved.

How to Contact Verizon Corporate Office

Verizon’s official headquarters information lists the company’s New York corporate headquarters at 1095 Avenue of the Americas. Verizon also lists an operational headquarters in Basking Ridge, New Jersey, where executive leadership and corporate functions are located.

• Verizon corporate headquarters phone: 1-212-395-1000
• Verizon operational headquarters phone: 1-908-559-2001
• Verizon mobile, 5G Home, and LTE Home support: 1-800-922-0204
• Dial from a Verizon wireless phone: *611
• Verizon Fios and home services: 1-800-837-4966, also written as 1-800-VERIZON
• Verizon Business wireless support: 1-800-922-0204
• Verizon Business wireline / Fios support: 1-800-837-4966
• Account takeover and unauthorized account changes: 1-888-483-7200
• Unauthorized port-out concerns: 1-888-844-7095
• Report suspicious Verizon emails: ph******@*****on.com
• Report suspicious Verizon texts: Forward the message to 7726, also written as SPAM
• Official website: Verizon.com
• Verizon support: Verizon Support Center
• Contact Verizon: Verizon Contact Options
• Verizon corporate headquarters page: Official Verizon Headquarters Information
• Notice of Dispute form: Submit a Verizon Notice of Dispute
• Account security and fraud claims: Verizon Account Security
• Find a Verizon store: Verizon Store Locator
• Careers: Verizon Careers
• Stock symbol: VZ on the NYSE and Nasdaq

The old page listed Verizon’s corporate headquarters at 140 West Street in New York. That address still appears in some older listings, but Verizon’s current official headquarters page lists 1095 Avenue of the Americas as the corporate headquarters and One Verizon Way in Basking Ridge as the operational headquarters.

The corporate headquarters phone number is not the best starting point for routine wireless, Fios, home internet, billing, device, or account-security issues. Customers should first use the correct Verizon support route for the service involved.

Choose the Correct Verizon Support Route

Verizon has different support paths depending on whether the issue involves wireless, Fios, home internet, business service, fraud, billing, or a formal dispute.

• Verizon Wireless, mobile, 5G Home, or LTE Home: Call 1-800-922-0204 or dial *611 from a Verizon phone.
• Verizon Fios, home internet, TV, or home phone: Call 1-800-837-4966.
• Verizon Business wireless: Call 1-800-922-0204.
• Verizon Business wireline or Fios: Call 1-800-837-4966.
• Account takeover or unauthorized account changes: Call 1-888-483-7200.
• Unauthorized number transfer or port-out fraud: Call 1-888-844-7095, dial *611, or call 1-800-922-0204.
• Suspicious Verizon email: Forward it to ph******@*****on.com.
• Suspicious Verizon text: Forward it to 7726.
• Formal dispute before arbitration: Use Verizon’s Notice of Dispute form.

For urgent fraud, account takeover, SIM swap, or unauthorized number-transfer issues, act quickly. A stolen phone number can be used to intercept authentication codes for banking, email, social media, and other accounts.

What to Have Before Contacting Verizon

Verizon may require account verification before discussing wireless, Fios, billing, fraud, device, or cancellation details.

• Account number
• Account PIN or account password
• Phone number or service address involved
• Billing ZIP code
• Device make, model, IMEI, or serial number
• SIM or eSIM information, when applicable
• Fios router, ONT, or equipment serial numbers, when applicable
• Recent bill and prior bill
• Payment confirmation or bank/card statement
• Order number, trade-in confirmation, rebate record, or case number
• Store location and receipt, when applicable
• Dates and times of prior calls, chats, or store visits
• Names or departments previously contacted
• Screenshot of error messages, outage notices, or account changes
• The specific resolution requested

Ask Verizon for a case number, ticket number, or confirmation number before ending the call or chat. Keep a written timeline of all contacts.

Verizon Wireless, Device and Account Complaints

Wireless complaints may involve activation, device setup, trade-ins, promotions, rebates, billing, account access, number transfers, dropped service, eSIM problems, smartwatch pairing, data transfer, upgrade issues, or store promises that do not appear on the account.

When contacting Verizon about a wireless issue:

1. Confirm which line or device is affected.
2. Check whether the account is current and active.
3. Save screenshots of promotions, plan terms, device agreements, or trade-in offers.
4. Ask whether the issue involves the device, SIM/eSIM, network, account settings, billing system, or store order.
5. Request written confirmation of any promised credit, exchange, rebate, or correction.
6. Review the next bill to confirm that the adjustment actually posted.

Customers with device setup issues should confirm whether the problem should be handled by Verizon, the device manufacturer, the original retailer, Apple, Samsung, Google, a protection plan, or a store that performed the setup.

Verizon Billing, Payment and Collection Complaints

Verizon billing complaints may involve missed credits, unexpected plan changes, device installment balances, Auto Pay problems, late fees, final bills, collection activity, duplicate payments, returned payments, service suspension, or payment arrangements.

When disputing a Verizon bill:

1. Download the current bill and the prior bill.
2. Compare each line, device payment, service, tax, fee, and promotional credit.
3. Identify the exact dollar amount in dispute.
4. Check whether the issue involves wireless, Fios, business, prepaid, connected devices, or a third-party service.
5. Ask Verizon to explain the charge and provide a case number.
6. Request written confirmation of any payment arrangement, credit, refund, or correction.
7. Keep proof of payment and all emails, chats, and call records.
8. Review the next bill to confirm the correction was applied.

Do not assume that a promised credit is complete until it appears on the account or final bill.

Verizon Fios, Home Internet, TV and Phone Issues

Verizon Fios and home-service complaints may involve internet outages, slow speeds, TV service, equipment, home phone, router replacement, technician visits, installation, cancellation, unreturned equipment fees, address changes, or billing issues.

For Verizon Fios or home services, call 1-800-837-4966.

Before contacting Verizon about a home-service problem:

• Check whether there is a known outage.
• Restart the router only if instructed or after documenting the issue.
• Record speed-test results at different times of day.
• Document whether the issue affects wired, Wi-Fi, TV, or phone service.
• Keep technician appointment confirmations.
• Save equipment return receipts and tracking numbers.
• Ask whether a technician visit could result in a charge.
• Request a ticket number for unresolved repair issues.

If a technician charge or unreturned-equipment fee appears unexpectedly, ask Verizon to review the original service order, technician notes, equipment serial numbers, return receipt, and account notes.

Verizon Account Takeover, SIM Swap and Port-Out Fraud

Verizon provides specific fraud resources for account takeover, SIM changes, unauthorized account changes, identity theft, and unauthorized number transfers.

Contact Verizon immediately if:

• You receive an unexpected SIM-change notice.
• Your phone suddenly loses service without explanation.
• You receive a number-transfer or port-out notice you did not request.
• A new device appears on the account.
• Your account password, email, or contact information changes without permission.
• You see charges, upgrades, or accessories you did not authorize.
• You cannot receive texts or calls needed for bank or email verification.

For account takeover or unauthorized account changes, call 1-888-483-7200.

For unauthorized port-out concerns, call 1-888-844-7095, dial *611, or call 1-800-922-0204.

If a Verizon account was opened using your identity, Verizon provides an online fraud-claim process. Be prepared to submit identity documents, proof of residence, and a police report when required.

Verizon Phishing, Spam Texts and Fake Support Scams

Scammers frequently impersonate Verizon through phone calls, texts, emails, search ads, social-media messages, and fake support websites.

Common Verizon-related scams may include:

• Fake bill-credit messages
• Fake “free gift” links
• Requests for account PINs or passwords
• Messages claiming the account was suspended
• Fake device-upgrade offers
• Fake number-transfer or SIM-change notices
• Calls that spoof Verizon’s real phone number
• Fake technical-support websites
• Requests to pay with gift cards, crypto, or unfamiliar payment apps

Verizon says customers can forward suspicious emails claiming to be from Verizon to ph******@*****on.com and forward suspicious texts to 7726.

Do not call a number from an unexpected message. Open Verizon directly through the official app or website, or call a verified Verizon number.

Verizon Stores and Authorized Retailer Complaints

Verizon complaints may involve a company-owned Verizon store, an authorized retailer, a third-party store, or an online order. The type of store can affect who can correct the problem.

Store-related complaints may involve:

• Promotion promises
• Trade-in values
• Device setup
• Data transfer problems
• Activation fees
• Accessory charges
• Insurance or protection plans
• Device returns
• Restocking fees
• Account changes
• Unauthorized add-ons
• Employee conduct

Keep the receipt, store location, employee name or manager name, order number, and any written promotion terms. Ask whether the location is a Verizon company store or an authorized retailer before escalating the issue.

Verizon Notice of Dispute and Formal Escalation

Verizon provides a Notice of Dispute process for customers who have not been able to resolve a dispute through ordinary support. Verizon states that the Notice of Dispute form satisfies the customer-agreement requirement to give Verizon notice of the dispute at least 60 days before filing for arbitration.

Use ordinary Verizon support first if you need immediate billing, wireless, Fios, payment, repair, device, fraud, or account help.

For formal dispute escalation:

1. Use the correct Verizon support route first.
2. Keep all case numbers, bills, receipts, chats, emails, and letters.
3. Prepare a concise timeline of the problem.
4. Identify the account, service, dollar amount, and resolution requested.
5. Submit Verizon’s Notice of Dispute form if ordinary support does not resolve the issue.
6. Keep a complete copy of the submitted form and supporting records.
7. Watch for Verizon’s response during the informal dispute period.

Verizon’s dispute-resolution materials list the Verizon Dispute Resolution Manager at One Verizon Way, VC54N090, Basking Ridge, NJ 07920-1097, and No*************@*****on.com for dispute-resolution correspondence.

Follow the current instructions on Verizon’s official form, because the correct form and process may differ for wireless, business, Fios, or wireline customers.

How to Escalate a Verizon Complaint

1. Identify the service involved. Determine whether the issue is wireless, Fios, 5G Home, LTE Home, business, prepaid, fraud, store-related, or billing-related.
2. Contact the correct department. Use wireless support, Fios support, business support, fraud support, or the account-security route.
3. Ask for a case number. Record the representative’s name, date, time, department, and explanation.
4. Request supervisor review. Clearly state what remains unresolved and what resolution you want.
5. Use written records. Save bills, receipts, screenshots, chat transcripts, tracking numbers, repair tickets, and store paperwork.
6. Secure the account if fraud is involved. Change passwords, review account access, lock lines when available, and contact banks or email providers if the phone number was compromised.
7. Use Verizon’s Notice of Dispute process. For unresolved formal disputes, use the official Notice of Dispute form and follow the required waiting period.
8. Consider outside complaint options. Wireless, broadband, billing, number-transfer, and fraud complaints may also involve the FCC, FTC, state attorney general, state consumer-protection office, or payment-card issuer depending on the issue.

What to Include in a Written Verizon Complaint

• Account number, partially masked when appropriate
• Phone number or service address involved
• Service type, such as wireless, Fios, home internet, business, prepaid, or fraud
• Device, router, or order information
• Exact charge, credit, or payment amount in dispute
• Store location or employee information, when relevant
• Prior case numbers and dates of contact
• A brief timeline of the issue
• Copies of bills, receipts, screenshots, and correspondence
• The exact resolution requested
• A request for written follow-up

Do not publish complete account numbers, phone numbers, Social Security numbers, payment-card numbers, account PINs, port-out PINs, IMEI numbers, home addresses, or other private information in a public review.

Verizon Reviews and Complaints

Recent reviews submitted to CorporateOfficeHeadquarters.com describe several Verizon complaint themes.

Current review themes include:

• Payment and service suspension concerns: A longtime customer described difficulty paying a balance after being scammed and said phone service was blocked while they were trying to resolve the debt.
• Difficulty getting follow-up: Reviewers described promised callbacks that allegedly did not happen and frustration over unresolved account issues.
• Long support routing: One reviewer described being transferred through several people while trying to resolve a rebate or billing issue.
• Automated-system frustration: A Fios customer described difficulty reaching a person and difficulty linking or updating multiple accounts.
• Device setup and data-transfer complaints: A reviewer described problems pairing a new Apple Watch and iPhone and frustration after a data-transfer issue.
• Positive employee mentions inside negative experiences: Some reviews praised individual representatives while still criticizing Verizon’s overall escalation process.

These reviews represent individual customer experiences and do not prove that every Verizon customer will have the same result. Outcomes may depend on the service type, account history, device, store, promotion, billing system, fraud status, support route, and documentation provided.

Customers submitting new reviews should identify whether the issue involved Verizon Wireless, Verizon Fios, 5G Home Internet, LTE Home Internet, Verizon Business, a store, billing, fraud, device setup, number transfer, or a formal dispute.

About Verizon

Verizon Communications Inc. is a publicly traded telecommunications and technology company. Verizon provides mobile service, broadband, fixed wireless access, fiber internet, business connectivity, network services, public-sector services, and related consumer and enterprise products.

Verizon’s stock trades under the symbol VZ on the NYSE and Nasdaq.

Verizon services and brands may include:

• Verizon Wireless
• Verizon mobile plans
• Smartphones and connected devices
• 5G Home Internet
• LTE Home Internet
• Verizon Fios internet
• Verizon Fios TV
• Home phone services
• Verizon Business
• Enterprise network solutions
• Public-sector connectivity
• Verizon Connect fleet and business tools
• Prepaid and value wireless brands connected to Verizon’s broader portfolio

Service availability, pricing, network performance, equipment, discounts, and support options vary by address, device, plan, account type, and market.

Verizon Competitors

Verizon competes with national wireless carriers, cable companies, fiber providers, prepaid wireless brands, business connectivity providers, and home internet companies.

Major competitors include:

• AT&T corporate office and complaints
• T-Mobile corporate office and complaints
• UScellular corporate office and complaints
• Metro by T-Mobile corporate office and complaints
• Cricket Wireless corporate office and complaints
• Comcast corporate office and complaints
• Spectrum corporate office and complaints

Other competitors include Xfinity Mobile, Spectrum Mobile, Cox Mobile, Consumer Cellular, Visible, Mint Mobile, Google Fi Wireless, Boost Mobile, Frontier, Optimum, Starlink, local fiber providers, and regional wireless or internet companies.

Customers may compare providers based on coverage, price, device promotions, data plans, home internet availability, customer support, billing transparency, outage response, account security, and complaint handling.

Related Verizon and Consumer Help Resources

• Verizon customer service numbers, reviews, and complaints
• Verizon Wireless customer service numbers and reviews
• Official Verizon headquarters information
• Official Verizon contact options
• Verizon Notice of Dispute form
• Verizon account security and fraud claims
• File a Verizon fraud claim
• Report Verizon phishing and suspicious messages
• Verizon Wireless corporate office and complaints
• AT&T corporate office
• T-Mobile corporate office
• Research unfamiliar Verizon, wireless, or phone charges on ChargeOnMyCard.com
• Check suspicious Verizon texts, calls, port-out warnings, and account scams on ThinkItsAScam.com
• Read or leave broader company reviews on ZeroStars.org
• Find additional support resources on CSNDB.com
• Corporate office headquarters by industry
• Victra Verizon Retail

Frequently Asked Questions About Verizon

Where is Verizon’s corporate headquarters?

Verizon’s official corporate headquarters is listed at 1095 Avenue of the Americas, New York, NY 10036.

What is Verizon’s corporate phone number?

Verizon’s corporate headquarters phone number is 1-212-395-1000.

What is Verizon’s operational headquarters?

Verizon lists its operational headquarters at One Verizon Way, Basking Ridge, New Jersey 07920. The operational headquarters phone number is 1-908-559-2001.

Is Verizon still headquartered at 140 West Street?

140 West Street appears in older Verizon listings and directories. Verizon’s current official headquarters page lists 1095 Avenue of the Americas as the New York corporate headquarters.

What is Verizon Wireless support?

Verizon Wireless, mobile, 5G Home, and LTE Home customers can call 1-800-922-0204 or dial *611 from a Verizon phone.

What is the Verizon Fios phone number?

Verizon Fios, TV, internet, and home phone customers can call 1-800-837-4966.

How do I report Verizon account takeover or fraud?

For account takeover or unauthorized account changes, call 1-888-483-7200. If an account was opened using your identity, use Verizon’s online fraud-claim process.

How do I report an unauthorized Verizon port-out?

If your number was transferred without authorization, contact Verizon immediately by dialing *611, calling 1-888-844-7095, or calling 1-800-922-0204.

How do I report a suspicious Verizon text or email?

Forward suspicious Verizon emails to ph******@*****on.com. Forward suspicious texts to 7726, also written as SPAM.

How do I escalate a formal Verizon dispute?

Use Verizon’s official Notice of Dispute form after ordinary support has not resolved the issue. Verizon’s dispute materials explain that the form provides notice before arbitration under the customer agreement.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, company information, complaint resources, and customer reviews since 2004.

Contact information is reviewed against official company pages, support resources, dispute forms, public records, and other reliable sources when available.

The review section below allows customers to share firsthand experiences involving Verizon Wireless, Fios, 5G Home Internet, billing, fraud, stores, device setup, number transfers, outages, and complaint escalation.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Verizon Communications Inc., Verizon Wireless, Verizon Business, Verizon Fios, Verizon Connect, Visible, TracFone, any Verizon store, any authorized Verizon retailer, any device manufacturer, or any payment, rebate, protection-plan, or account-security provider connected with Verizon.

This page is provided for informational purposes and as an independent platform for customer reviews, complaints, ratings, and feedback.

CorporateOfficeHeadquarters.com cannot access Verizon accounts, restore wireless service, release phone numbers, unlock devices, process payments, reverse charges, file fraud claims, decide disputes, issue credits, change plans, or contact Verizon on behalf of customers.

Contact Verizon directly through the appropriate official support, fraud, store, or dispute channel for account-specific assistance.

Share Your Verizon Experience

Have you contacted Verizon about a wireless bill, Fios issue, home internet problem, device activation, number transfer, SIM swap, account takeover, store complaint, rebate, trade-in, outage, fraud claim, Notice of Dispute, or unresolved complaint?

Share your experience below. Include the service involved, approximate date, support route used, whether a case number was provided, and whether the issue was resolved.

Do not include complete account numbers, phone numbers, Social Security numbers, account PINs, port-out PINs, IMEI numbers, payment-card information, home addresses, employee personal information, or other private details.