Verizon Corporate Office Headquarters

My husband signed a new contract and got the LG, G2 in the beginning of April 2014, for one week the phone worked great and he loved it, then LG pushed a software upgrade to KIT KAT and now the phone is next to worthless. It resets itself, has deleted apps, no picture messages can be sent, only some text messages will go out or come in (and usually the outgoing wont actually be sent for 3-4 hours) when the phone rings the display goes black and you have no way of knowing who is calling, the alarms do not go off when they are set, and when dialing out, random numbers and letters show up, so you can't make a call. Verizon has sent SIX replacement devices, all having the same issues, some replacements have some of the problems and soem have others. We have went into the Verizon store and have had the phones looked at there about 10-12 times, and yet we still have no resolve. We have been told over and over that this should never have gone this long, but yet nothing gets done. About a week ago I spent (between 2 calls) 5 hours on the phone being transferred all over and then being esclated 2 additional levels, and all that ended up happening was the phone was reset to factory settings (for the 4th time) and we set up a completely different google account each time, and the phone worked for almost 1 day and then right back to the problems. We have been told different stories by multiple people (example: one person said that b/c of all the issues with this phone and the replacements that a different phone alltogether would be sent, and when he tried to order it, a replacement order was already in the system, so he told my husband to wait on that one and if he still has issues, to call back and THEN a different phone would be sent. As expected, same issues, so he calls back and the next rep tells him "oh we can't replace this phone with a different phone because you have already been in this contract for 3 months, you would have had to do this within 30 days" but the ONLY reason this has gone on this long is because Verizon keeps making us take replacements, they are the ones that have dragged this out for this long! Another rep (tech support) actually told my husband that he can reactivate his old device and ride out the contract until he can get a new phone….SERIOUSLY??? he just signed a 2 yr contract and now has to use an old phone while the piece of crap that Verizon sold us sits in a drawer…FOR 2 YEARS? We have spoken to customer service, Tech Support, the Warranty Dept, LG and have been escalated to what I understand is the highest level, and at this point I'm telling Verizon that we have given up on trying to get a different phone and all we want now is for him to be let out of his contract with NO ETF so he can go elsewhere and get a phone that he can use. (Mind you, we still have 2 other phones under contract that we fully intend to keep in service) We have been customers for close to 15 years and have never encountered any issues like this. I just need to speak to whoever has the ability to let him out of his contract as soon as possible. We are paying for service on a phone that he can barely use, and what makes the situation worse is he has numerous medical issues that require him to always have a phone available for emergencies AND to get calls…as he is listed on the kidney transplant list (just as a side note, if you get "the call" and don't respond within 30 minutes, they move on to the next in line) so this is not just your typical "I'm mad because my phone does not work" situation. Please help!