Verizon Corporate Office: Headquarters Address, Phone & Complaints 

Verizon’s current official corporate headquarters is located at 1095 Avenue of the Americas, New York, NY 10036, and the corporate headquarters phone number is 1-212-395-1000. Verizon also lists an operational headquarters at One Verizon Way in Basking Ridge, New Jersey. For wireless billing, devices, 5G Home Internet, or LTE Home Internet, call 1-800-922-0204. For Verizon Fios, television, or home-phone service, call 1-800-837-4966.

Verizon Corporate Office Address and Phone Number

• Company: Verizon Communications Inc.
• Corporate Headquarters: 1095 Avenue of the Americas, New York, NY 10036, USA
• Corporate Headquarters Phone: 1-212-395-1000
• Operational Headquarters: One Verizon Way, Basking Ridge, NJ 07920, USA
• Operational Headquarters Phone: 1-908-559-2001
• Mobile, 5G Home, and LTE Home Support: 1-800-922-0204
• From a Verizon Mobile Phone: *611
• Verizon Prepaid: 1-888-294-6804
• Fios, Television, and Home Phone: 1-800-837-4966
• International Support While Traveling: +1-908-559-4899
• Account Takeover and Unauthorized Account Activity: 1-888-483-7200
• Unauthorized SIM Change or Number Transfer: 1-888-844-7095
• National Accessibility Customer Service: 1-888-262-1999
• Report Suspicious Email: ph******@*****on.com
• Report Suspicious Text: Forward it to 7726
• Official Website: Verizon.com
• Verizon Support: Verizon Support Center
• Contact Verizon: Verizon Contact Options
• Official Headquarters Page: Verizon Headquarters Information
• Notice of Dispute: Verizon Notice of Dispute
• Account Security and Fraud: Verizon Account Security
• Store Locator: Find a Verizon Store
• Careers: Verizon Careers
• Stock Symbol: VZ on the New York Stock Exchange and Nasdaq Global Select Market

Important: Verizon’s corporate and operational headquarters are not retail stores, device-return counters, payment centers, fraud-document drop-off locations, or guaranteed walk-in complaint departments. Do not mail phones, trade-ins, routers, payments, identity documents, or account paperwork to either headquarters unless Verizon provides specific written instructions.

Verizon’s Announced PENN 2 Headquarters Move

Verizon announced that it would open a new Manhattan headquarters at PENN 2, located in New York’s Penn District. The company said approximately 1,000 corporate employees would begin moving to the new location in 2026.

As of July 30, 2026, Verizon’s official headquarters page and latest annual filing continue to list 1095 Avenue of the Americas as its corporate headquarters and principal executive-office address.

Continue using 1095 Avenue of the Americas for appropriate corporate correspondence until Verizon officially changes its published mailing address. Do not send correspondence to PENN 2 based only on an announcement or construction-related listing.

Verizon Corporate Office Versus Customer Support

The corporate headquarters number, 1-212-395-1000, is intended primarily for corporate and headquarters matters. It is not the normal support number for a particular wireless line, Fios account, trade-in, promotion, outage, bill, fraud claim, or store transaction.

Use the route that matches the service:

• Wireless account, mobile bill, device, 5G Home, or LTE Home: Call 1-800-922-0204 or dial *611.
• Verizon Prepaid: Call 1-888-294-6804.
• Fios internet, television, or home phone: Call 1-800-837-4966.
• International mobile support: Call +1-908-559-4899.
• Account takeover: Call 1-888-483-7200.
• Unauthorized SIM change or port-out: Dial *611 or call 1-888-844-7095.
• Accessibility support: Call 1-888-262-1999.
• Business account: Use Verizon Business support and the number connected to the business account.
• Formal unresolved dispute: Use the Notice of Dispute form for the applicable wireless or wireline service.

Verizon Customer-Service Hours

Verizon offers chat through its support system around the clock. Telephone hours vary by department, topic, and customer location.

• Mobile Account and Billing: Verizon’s current contact system generally lists 8:00 a.m.–7:00 p.m. Monday–Saturday and 8:00 a.m.–5:00 p.m. Sunday. Confirm the time zone displayed for your location.
• Mobile Technical Support: Available during extended daily hours through 1-800-922-0204.
• Fios Account and Billing: Monday–Friday, 8:00 a.m.–7:00 p.m. Eastern; Saturday, 8:00 a.m.–5:00 p.m.; closed Sunday.
• Fios Technical Support: Available 24/7.
• Verizon Prepaid: Monday–Saturday, 8:00 a.m.–7:00 p.m. Eastern; Sunday, 8:00 a.m.–5:00 p.m.
• National Accessibility Customer Service: Monday–Saturday, 8:00 a.m.–7:00 p.m. Eastern; Sunday, 8:00 a.m.–5:00 p.m.

Hours can change and specialized sales, fraud, business, international, collections, and technical departments may use different schedules.

Does Verizon Have a Corporate Complaint Email?

Verizon does not prominently publish one general corporate or customer-service email address for ordinary billing, device, Fios, trade-in, account, promotion, refund, or store complaints.

Customers are generally directed to telephone support, My Verizon, secure chat, a scheduled callback, or a service-specific online form.

Specialized email addresses include:

• Suspicious Emails: ph******@*****on.com
• Formal Disputes: No*************@*****on.com, subject to the instructions on the current form

Do not use the phishing or dispute email as an alternative billing-support address when the matter has not gone through the appropriate process.

What to Gather Before Contacting Verizon

• Account number
• Account PIN or approved verification method
• Telephone number or service address involved
• Billing ZIP code
• Device make, model, IMEI, or serial number
• SIM or eSIM information
• Router, gateway, ONT, or equipment serial number
• Current and previous bills
• Payment confirmation
• Order number
• Trade-in submission and tracking information
• Promotion, rebate, or offer terms
• Store location and receipt
• Dates and times of previous calls, chats, or visits
• Prior case, ticket, or confirmation numbers
• Screenshots of errors, promotions, outages, or account changes
• The exact resolution requested

Ask for a case number, ticket number, or confirmation number before ending a call or chat. Keep one written timeline rather than opening multiple unrelated cases for the same problem.

How to Escalate a Verizon Complaint

1. Identify the service: Determine whether the issue involves mobile, prepaid, 5G Home, LTE Home, Fios, business, fraud, a store, or billing.
2. Contact the correct department: Use the support number or secure account route associated with that service.
3. State the requested resolution: Ask for a corrected bill, restored service, refund, trade-in investigation, promotional credit, device exchange, repair, cancellation, or written explanation.
4. Request a case number: Record the representative’s name, department, date, time, and explanation.
5. Ask for supervisor review: Explain what has already been attempted and what remains unresolved.
6. Save all documentation: Keep bills, receipts, screenshots, chats, emails, tracking information, technician records, and store paperwork.
7. Review the next bill: Confirm that a promised adjustment actually appears.
8. Use the Notice of Dispute process: Submit the correct wireless or wireline form if ordinary support has not resolved a formal dispute.
9. Consider an outside complaint: Depending on the issue, an FCC complaint, FTC identity-theft report, state consumer-protection complaint, or payment-card dispute may be appropriate.

Verizon Wireless Billing and Account Complaints

Wireless complaints may involve:

• Unexpected plan changes
• Missing promotional credits
• Device-payment balances
• Auto Pay problems
• Late fees or returned payments
• Duplicate charges
• Connected-device lines
• Insurance or protection plans
• International usage
• Account suspension
• Final bills or collection activity

How to Review a Verizon Bill

1. Download the current and previous bills.
2. Compare each mobile line separately.
3. Review device payments, perks, insurance, taxes, and surcharges.
4. Check for missing or expired discounts.
5. Identify the exact dollar amount in dispute.
6. Ask which account change created the charge.
7. Request written confirmation of any credit or payment arrangement.
8. Review later bills until the correction appears.

A verbal promise is not complete until the credit, refund, or corrected charge appears on the account.

Verizon Device Returns and Exchanges

Wireless devices and accessories purchased directly from Verizon generally can be returned or exchanged within 30 days after purchase.

• Wireless Device Restocking Fee: Generally $50 plus applicable taxes, except in Hawaii
• Accessories: No standard device restocking fee
• Exchange Limit: Generally one exchange
• Condition: Merchandise should be returned in like-new condition with its original components and packaging

Returning a device does not automatically cancel the mobile line. Contact Verizon separately to terminate service when necessary.

If the device was purchased through an authorized retailer, that retailer’s return policy may control the transaction. Review the receipt before taking the device to a different Verizon-branded location.

Verizon Trade-In and Promotion Complaints

Trade-in complaints may involve:

• A missing trade-in shipment
• A device assessed below the estimated value
• A rejected device
• Promotional credits that never appeared
• Credits that stopped after a plan or line change
• A device sent with an activation lock
• A device connected to the wrong order

Before Sending a Trade-In

• Photograph the device from every side
• Record the IMEI and serial number
• Save the trade-in submission number
• Remove personal accounts and activation locks
• Back up and erase personal data
• Remove the SIM card when instructed
• Save the shipping or drop-off receipt
• Track the package until delivery
• Keep the original promotion terms

Verizon states that a one-time trade-in account credit can take one or two billing cycles after the device is received and verified. Promotional trade-in value may be applied over the applicable device-payment period.

Verizon Fios, Home Internet, TV, and Phone Complaints

Call 1-800-837-4966 for Fios internet, television, and home-phone service.

Home-service complaints may involve:

• Internet outage or slow speed
• Wi-Fi or router problems
• Optical Network Terminal issues
• Television or home-phone service
• Installation or technician delays
• Unexpected technician charges
• Cancellation or final billing
• Unreturned-equipment fees

Before Contacting Fios Support

• Check for a reported outage
• Confirm that the router and ONT have power
• Document router or ONT light patterns
• Test wired and wireless connections separately
• Record speed tests at different times
• Save technician appointment confirmations
• Photograph equipment serial numbers
• Ask whether a technician visit could create a charge
• Request a repair-ticket number

Returning Verizon Fios or Home-Internet Equipment

Applicable Fios and Verizon wireless-home-internet equipment generally must be returned within 30 days after service disconnection or replacement to avoid an unreturned-equipment charge.

1. Ask Verizon to identify every device that must be returned.
2. Photograph the equipment and serial numbers.
3. Use the return method Verizon provides.
4. Make sure every serial number is scanned.
5. Keep the UPS or other return receipt.
6. Save Verizon’s return-confirmation email.
7. Review the final bill for equipment charges.

If Verizon later bills for returned equipment, provide the return date, receipt, tracking, serial numbers, and confirmation email and ask for an equipment-research case number.

Verizon Account Takeover, SIM Swap, and Port-Out Fraud

Contact Verizon immediately when:

• A SIM or eSIM change was not authorized
• A mobile line suddenly loses service without explanation
• A number-transfer notice was not requested
• A new device or line appears on the account
• The account password or email changes unexpectedly
• An unauthorized order or upgrade appears
• Banking or email verification codes can no longer be received

• Account Takeover: 1-888-483-7200
• Unauthorized SIM or Number Transfer: 1-888-844-7095, *611, or 1-800-922-0204
• Fraudulent New Account: File a Verizon Fraud Claim

Secure Other Accounts

If a telephone number or mobile account was compromised, change passwords for email, banking, social media, cloud storage, and other important services. Contact the applicable bank or service provider when authentication codes may have been intercepted.

Number Lock and SIM Protection

Eligible customers can use Number Lock and SIM Protection through My Verizon to reduce the risk of unauthorized number transfers and SIM changes. These protections may need to be turned off temporarily before an authorized device change or port-out.

Verizon Phishing, Spam Texts, and Fake Support

Scammers may impersonate Verizon through:

• Fake bill-credit messages
• Fake account-suspension warnings
• Fake device-upgrade offers
• Fake rewards or free-gift links
• Unauthorized port-out warnings
• Requests for a PIN, password, or verification code
• Calls that spoof a real Verizon telephone number
• Fake technical-support websites
• Requests for gift-card, cryptocurrency, or wire-transfer payment

• Suspicious Email: Forward it to ph******@*****on.com.
• Suspicious Text: Forward it to 7726.

Do not call a number from an unexpected message. Open My Verizon, Verizon.com, or the official app directly.

Verizon Stores and Authorized Retailer Complaints

A Verizon-branded location may be a company-owned store or an independently operated authorized retailer. That distinction can affect returns, employee management, promotion corrections, and access to transaction records.

Store complaints may involve:

• Promotion promises
• Trade-in values
• Device setup or data transfer
• Activation or accessory charges
• Insurance or protection plans
• Returns or restocking fees
• Unauthorized account additions
• Employee or manager conduct

Keep the receipt, store address, employee or manager name, order number, written quote, and promotion terms. Ask whether the store is operated by Verizon or an authorized retailer before escalating.

Verizon Prepaid Complaints

Call Verizon Prepaid at 1-888-294-6804.

Prepaid complaints may involve:

• Activation
• Refill or payment
• Auto Pay
• Plan renewal
• SIM or eSIM changes
• Lost or stolen phones
• International service
• Account access
• Number transfers

Prepaid service payments and refill cards can have different refund rules from monthly service. Review the current Prepaid Customer Agreement before purchasing a refill or canceling a plan.

Verizon International Support

Customers traveling outside the United States can call Verizon’s International Support Team at +1-908-559-4899.

Before traveling:

• Confirm coverage at the destination
• Review TravelPass or the selected international plan
• Check the plan for every mobile line
• Confirm that the device is compatible
• Review international voice, text, and data rates
• Enable Wi-Fi Calling before leaving when appropriate
• Save the international-support number

Verizon Notice of Dispute and Formal Escalation

Verizon’s Notice of Dispute process is a formal step that is separate from ordinary Customer Service. The appropriate form depends on whether the customer has wireless, 5G Home, LTE Home, Fios, traditional wireline, or business service.

Verizon’s customer agreements generally require a completed Notice of Dispute at least 60 days before arbitration.

Current Wireline Dispute Contact

Email: No*************@*****on.com

Use the current official form and follow its exact address and submission instructions. Some Verizon materials reference a different internal mail code for particular stages or services.

Before Submitting a Notice of Dispute

1. Use ordinary Customer Service first.
2. Keep all case numbers, bills, receipts, chats, and letters.
3. Prepare a concise timeline.
4. Identify the service and exact amount involved.
5. State the resolution requested.
6. Select the correct wireless or wireline form.
7. Keep a complete copy of everything submitted.
8. Retain proof of submission or delivery.

FCC and Other Outside Complaint Options

Depending on the issue, consumers may also consider:

• FCC Consumer Complaint Center: File an FCC Complaint
• FTC Identity Theft: IdentityTheft.gov
• A state attorney general or consumer-protection office
• A payment-card dispute for an unauthorized transaction
• A credit-bureau dispute involving an unauthorized account

Continue using Verizon’s fraud and account-security routes immediately when the issue involves a stolen telephone number, identity theft, or account takeover.

Verizon Accessibility Support

• National Accessibility Customer Service: 1-888-262-1999
• Monday–Saturday: 8:00 a.m.–7:00 p.m. Eastern
• Sunday: 8:00 a.m.–5:00 p.m. Eastern

Verizon can provide eligible wireless customers with specialized assistance and alternate-format bills or brochures, including large print, Braille, audio CD, or MP3.

Identify the account, service, device, accessibility feature, and accommodation needed.

Verizon Privacy Requests

Verizon’s Privacy Center provides processes for applicable access, deletion, correction, restriction, and other privacy rights.

• Privacy Center: Verizon Privacy
• Privacy Requests: Verizon Data Requests

Verizon may need to verify the requester’s identity or account relationship. Submit identification only through an official Verizon process.

Verizon Employees, HR, Payroll, and Careers

Job Applicants

Use Verizon Careers to search and apply for retail, customer-support, network, technician, technology, sales, business, and corporate positions.

Current Employees

Current employees should use their manager, Human Resources, payroll, benefits, leave, union representative when applicable, or Verizon’s established internal systems.

Former Employees

Former employees should use the contacts provided in separation, payroll, tax-document, pension, retirement, or benefits correspondence.

Do not publish employee identification numbers, Social Security numbers, payroll records, medical documents, disciplinary records, or workplace-investigation materials publicly.

About Verizon

Verizon Communications Inc. is a publicly traded telecommunications and technology company providing wireless communications, fixed wireless access, fiber broadband, television, voice, business connectivity, network services, security, and related products.

• Corporate Headquarters: New York City
• Operational Headquarters: Basking Ridge, New Jersey
• Announced New Manhattan Headquarters: PENN 2
• Chief Executive Officer: Dan Schulman
• Chairman of the Board: Mark Bertolini
• Interim CEO, Verizon Consumer Group: Alfonso Villanueva
• CEO, Verizon Business Group: Kyle Malady
• Chief Financial Officer: Tony Skiadas
• Chief Human Resources Officer: Samantha Hammock
• Chief Marketing Officer: Leslie Berland
• Chief Legal Officer: Vandana Venkatesh
• President, Global Networks and Technology: Joe Russo
• Full-Time-Equivalent Employees at December 31, 2025: Approximately 89,900
• 2025 Revenue: Approximately $138.2 billion
• 2025 Net Income Attributable to Verizon: Approximately $17.2 billion
• Business Type: Publicly traded telecommunications company
• Stock Symbol: VZ on NYSE and Nasdaq

Verizon Services and Brands

• Verizon Wireless
• Verizon mobile plans
• Verizon Prepaid
• 5G Home Internet
• LTE Home Internet
• Verizon Fios internet
• Verizon Fios TV
• Home-phone services
• Verizon Business
• Verizon Connect
• Visible
• TracFone
• Straight Talk
• Total Wireless
• Enterprise and public-sector connectivity

Who Owns Verizon?

Verizon Communications Inc. is publicly traded and owned by individual and institutional shareholders. It does not have an outside parent company.

Verizon common stock trades under the symbol VZ on both the New York Stock Exchange and Nasdaq Global Select Market.

Verizon Reviews and Complaints

As of July 30, 2026, this CorporateOfficeHeadquarters.com page displays five visible Verizon reviews dated January 5, 2026, through May 17, 2026.

The visible reviews describe:

• A longtime customer reporting financial hardship after a scam, partial payments, and service suspension
• Difficulty receiving follow-up after submitting complaints
• A promised callback that allegedly did not occur
• A representative reportedly being transferred through six other support contacts during a rebate complaint
• Positive comments about individual representatives despite broader criticism of Verizon’s escalation process
• Difficulty changing payment information and linking two Fios accounts
• Frustration with Verizon’s automated support system
• Problems pairing a new Apple Watch with an iPhone
• An allegation that data was lost during device troubleshooting
• General difficulty obtaining a final resolution

These comments represent individual experiences and allegations involving particular accounts, devices, support contacts, and financial circumstances. They do not establish the experience of every Verizon customer. No aggregate star rating is stated here.

Verizon Competitors and Related Corporate Office Pages

• AT&T Corporate Office
• T-Mobile Corporate Office
• UScellular Corporate Office
• Metro by T-Mobile Corporate Office
• Cricket Wireless Corporate Office
• Comcast Corporate Office
• Spectrum Corporate Office
• Verizon Wireless Corporate Office
• Victra Corporate Office

Official Verizon and Customer Resources

• Verizon Contact Options
• Verizon Support
• Verizon Prepaid Support
• Verizon International Support
• Verizon Device Return Policy
• Verizon Trade-In Support
• Verizon Fios Equipment Returns
• Verizon Account Security
• Verizon Notice of Dispute
• Verizon Accessibility Support
• Verizon Customer Service Numbers
• Verizon Wireless Customer Service Numbers

Frequently Asked Questions About Verizon

Where is Verizon headquarters?

Verizon’s current official corporate headquarters is at 1095 Avenue of the Americas, New York, NY 10036. Verizon also lists an operational headquarters at One Verizon Way in Basking Ridge, New Jersey.

Is Verizon moving its New York headquarters?

Verizon announced a new Manhattan headquarters at PENN 2, with approximately 1,000 employees expected to begin moving there in 2026. Until Verizon changes its official headquarters and SEC address, continue using 1095 Avenue of the Americas for appropriate corporate correspondence.

What is Verizon’s corporate phone number?

Verizon’s corporate headquarters phone number is 1-212-395-1000.

What is Verizon’s operational-headquarters number?

The Basking Ridge operational-headquarters number is 1-908-559-2001.

Is Verizon still headquartered at 140 West Street?

No. The 140 West Street location appears in older listings. Verizon’s current official headquarters page lists 1095 Avenue of the Americas.

What is the Verizon Wireless customer-service number?

Call 1-800-922-0204 or dial *611 from a Verizon mobile phone.

What is the Verizon Prepaid number?

Call 1-888-294-6804.

What is the Verizon Fios phone number?

Call 1-800-837-4966.

Does Verizon have 24-hour customer service?

Verizon chat is available 24/7, and Fios technical support is available 24/7. Live telephone hours for mobile billing, Fios billing, prepaid, fraud, and other specialized departments vary.

How do I contact Verizon from another country?

Call Verizon’s International Support Team at +1-908-559-4899.

How do I report a Verizon account takeover?

Call 1-888-483-7200.

How do I report an unauthorized SIM change or port-out?

Dial *611 or call 1-888-844-7095 immediately.

How do I report a suspicious Verizon text or email?

Forward suspicious texts to 7726 and suspicious emails to ph******@*****on.com.

How long do I have to return a Verizon phone?

A wireless device purchased directly from Verizon generally can be returned or exchanged within 30 days. A $50 restocking fee generally applies to wireless-device returns and exchanges outside Hawaii.

How long does a Verizon trade-in credit take?

A one-time account credit can take one or two billing cycles after Verizon receives and verifies the trade-in. Promotional trade-in credits may be spread across the device-payment period.

How long do I have to return Fios equipment?

Applicable equipment generally must be returned within 30 days after service disconnection to avoid an unreturned-equipment charge.

How do I escalate a formal Verizon dispute?

Use Verizon’s official Notice of Dispute form after ordinary support has not resolved the issue. Select the form that matches the wireless or wireline service and follow its current submission instructions.

Who is Verizon’s CEO?

Dan Schulman has served as Verizon’s chief executive officer since October 2025.

Who owns Verizon?

Verizon Communications Inc. is publicly traded and owned by its shareholders. It does not have an outside parent company.

How many employees does Verizon have?

Verizon reported approximately 89,900 full-time-equivalent employees as of December 31, 2025.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, complaint information, and public review pages since 2004.

Corporate addresses, telephone numbers, executives, support hours, device policies, fraud routes, dispute procedures, and service ownership can change. Confirm important information through Verizon before mailing documents, returning equipment, transferring a telephone number, submitting identity records, or relying on a deadline.

Page Update Note

This page was updated on July 30, 2026, to confirm Verizon’s current New York corporate and Basking Ridge operational headquarters, explain the announced PENN 2 headquarters transition, update current leadership and company information, add current wireless, prepaid, Fios, international, fraud, accessibility, return, trade-in, equipment-return, privacy, and dispute contacts, and revise the visible-review summary.

Disclaimer

CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or operated by Verizon Communications Inc., Verizon Wireless, Verizon Fios, Verizon Business, Verizon Connect, Visible, TracFone, Straight Talk, Total Wireless, any Verizon store, authorized retailer, device manufacturer, payment provider, protection plan, or account-security provider.

CorporateOfficeHeadquarters.com cannot access Verizon accounts, restore service, release telephone numbers, unlock devices, process payments, reverse charges, submit fraud claims, issue credits, complete trade-ins, decide disputes, change plans, or contact Verizon on a visitor’s behalf.

Verizon, Verizon Wireless, Fios, My Verizon, Visible, TracFone, Straight Talk, Total Wireless, and related names and logos are trademarks of their respective owners.

Corporate information, telephone numbers, support hours, device policies, promotion terms, return deadlines, dispute procedures, and service availability may change. Verify important details through Verizon’s official website, app, account documents, or authorized representatives.

Reader reviews represent individual opinions and experiences. Allegations in reviews have not necessarily been independently verified and should not be interpreted as establishing the experience of every customer, employee, retailer, device, or service area.

Share Your Verizon Experience

Have you contacted Verizon about a wireless bill, Fios issue, home-internet problem, device activation, number transfer, SIM swap, account takeover, store complaint, rebate, trade-in, outage, fraud claim, Notice of Dispute, or another unresolved complaint? Share your experience below.

Consider mentioning the service involved, approximate date, support route used, whether a case number was provided, what resolution was requested, and whether Verizon responded.

Privacy warning: Do not publish complete account numbers, telephone numbers, Social Security numbers, account PINs, passwords, port-out PINs, one-time verification codes, IMEI or SIM numbers, payment-card information, home addresses, employee records, fraud documents, identity reports, or other sensitive personal information.