Reach Out To Comcast Corporate Office – Review and Complaints 

This is a complaint about Comcast and how this company trying to rip people off. We’ve been a loyal customer of Comcast since 2014. We signed up for unlimited Internet. In October we received a bill with one time 100$ charge for additional usage without contacting us with their explanation about changes in charges. I was on the phone with representative Twra from Comcast in October for three hours she promised to waive one-time charges 100$ and my next bill with unlimited Internet will be 104.51. I received a bill in November for 246.13 with 100$ From the last bill + 12,09$ partial charges and $30 one-time charges for this bill. On November 13 I spoke with Julia, she promised a lot but didn’t do anything. On November 21 I spoke with Sarah, and she waved 100$ One time Charges and promise to waive $42.09. My bill at this time is supposed to be $104, 04. Today November 23 I checked my balance and 42,09 still remains. I called again and spoke with Jay who did not help me and promised that supervisor Nelson or he will call me back in 30 minutes with explanations of my situation. I waited for one hour and did not receive a callback. I decided to call again this time to the billing department and spoke with Kelly, she helped me with $42.09. Finally, on November 23 I paid my bill of $104.04. To resolve this problem I called customer service five times and spent on the phone around 10 hours. This is an awful experience with Comcast and I would like to discuss moral and material damage with a representative from the corporate office. Please contact me by email.