TELUS Corporation is headquartered at 510 West Georgia Street, Vancouver, British Columbia V6B 0M3, Canada. TELUS’s current regulatory filings identify the principal executive office on the 23rd floor and list 604-697-8044 as the corporate telephone number.
Customers needing help with a mobile phone, internet connection, Optik TV service, home phone, SmartHome Security account, bill, cancellation, device return, or outage should contact the appropriate TELUS Customer Care department rather than the executive office.
TELUS Corporate Office and Customer Service Information
- Company: TELUS Corporation
- Corporate Headquarters: 23rd Floor, 510 West Georgia Street, Vancouver, BC V6B 0M3, Canada
- Corporate Executive Office Phone: 604-697-8044
- TELUS Mobility Customer Service: 1-866-558-2273
- From a TELUS Mobile Phone: *611
- TELUS Home Services: 1-888-811-2323
- Home Services in Alberta and British Columbia: 310-2255
- Customer Support: Contact TELUS
- Complaint Escalation: Resolve a TELUS Concern
- Service and Outage Status: Check TELUS Service Status
- My TELUS Account: Manage a TELUS Account
- Privacy Request Centre: 1-800-567-0000
- Privacy Email: pr*****@***us.com
- Accessibility and Relay: Dial 711 for TELUS Relay Service
- Careers: TELUS Careers
- Official Website: TELUS.com
The previously listed number 604-695-6500 should not be presented as TELUS Corporation’s current corporate headquarters number. Current TELUS regulatory filings list 604-697-8044 for the principal executive office.
Where Is TELUS Headquarters?
TELUS’s principal executive office is located at:
TELUS Corporation
23rd Floor
510 West Georgia Street
Vancouver, British Columbia V6B 0M3
Canada
The Vancouver headquarters supports executive leadership, finance, legal and regulatory affairs, technology, network operations, investor relations, communications, employment, and companywide strategy.
The headquarters is not a regular TELUS retail store or equipment-return location. Customers should not visit or mail a phone, modem, television box, security device, payment, or return package to the executive office unless TELUS provides specific written instructions.
TELUS Ownership and Leadership
TELUS Corporation is a publicly traded Canadian telecommunications and technology company. Its common shares trade under the symbol T on the Toronto Stock Exchange and TU on the New York Stock Exchange.
Victor Dodig became president and chief executive officer of TELUS on July 1, 2026. He succeeded Darren Entwistle, who retired after leading the company for more than 26 years.
- President and Chief Executive Officer: Victor G. Dodig
- Executive Vice-President and Chief Financial Officer: Gopi Chande
- President, TELUS Consumer Solutions: Zainul Mawji
- President, TELUS Business Solutions: Navin Arora
- Chief Technology Officer, TELUS Networks: Nazim Benhadid
- Chief Human Resources Officer: Sandy McIntosh
- Chief Legal and Governance Officer: Andrea Wood
TELUS’s operations include consumer and business telecommunications, TELUS Health, TELUS Agriculture and Consumer Goods, and TELUS Digital. These divisions may maintain separate customer-service, privacy, accessibility, and complaint procedures.
Corporate Office vs. TELUS Customer Service
The executive office handles corporate governance, investors, legal matters, media relations, government affairs, suppliers, and other companywide issues. Individual customer accounts are managed by Customer Care.
Contact TELUS Customer Care for:
- Wireless, internet, television, home-phone, and security bills
- Plan or package changes
- Promotional discounts
- Roaming and data charges
- Device financing and Bring-It-Back
- Internet and television outages
- Installation and technician appointments
- Service cancellation
- Rental-equipment returns
- Mobile-device returns and warranty service
- Account access, fraud, and My TELUS problems
Calling the executive office does not automatically reverse a charge, cancel an account, waive a device balance, create an outage credit, or authorize an equipment return.
How to Escalate a TELUS Complaint
TELUS publishes a two-stage internal complaint process.
1. Contact Customer Care
Mobility customers can call 1-866-558-2273 or dial *611 from a TELUS phone. Home Services customers can call 1-888-811-2323 or use TELUS Assist and My TELUS.
Prepare:
- The account holder’s name and verified contact information
- The TELUS account number
- The affected service or mobile number
- The bill, order, installation, or outage date
- The amount disputed
- Previous case, ticket, or appointment numbers
- Copies of chats, notices, agreements, and promises
- The specific correction, refund, credit, or response requested
Ask the representative to create a case or support-ticket number. Record the date, representative’s name or identifier, promised action, and expected follow-up.
2. Contact the Customer Resolution Management Team
If Customer Care does not resolve the issue, submit the official complaint form through TELUS’s Resolve a Concern page. Most active customers must sign in to My TELUS so the management team can access the account history.
TELUS states that the Customer Resolution Management Team normally responds within one to two business days with either a scheduled call or a written response.
3. Contact the CCTS
After giving TELUS a reasonable opportunity to resolve the complaint, eligible consumers and small businesses may contact the Commission for Complaints for Telecom-television Services.
The CCTS is an independent and free complaint-resolution organization that handles qualifying disputes involving wireless, internet, telephone, and television services.
- CCTS Phone: 1-888-221-1687
- CCTS Website: CCTS Complaint Service
Billing and Unexpected-Charge Complaints
Review the itemized bill in My TELUS before contacting support. Charges may involve:
- A promotional credit ending
- Partial-month or prorated service
- Roaming, long-distance, or data use
- Device financing
- A Bring-It-Back amount
- Installation or technician fees
- Unreturned rental equipment
- Late-payment or reconnection fees
- Entertainment subscriptions billed through TELUS
Ask the representative to identify the agreement, bill notice, transaction, or promotion supporting the charge. Request a written credit confirmation when TELUS approves an adjustment.
Do not publish a complete bill, account number, mobile number, payment method, or service address in a public review.
TELUS Outages and Technical Complaints
Use the TELUS Service Status page to check for known interruptions affecting mobility, internet, Optik TV, or home-phone services. Customers can search by address, report an outage, and subscribe to email or text updates.
If no outage is shown, use TELUS’s automated repair tools or contact technical support. Ask for a repair-ticket number when the issue cannot be fixed during the first contact.
Document:
- The date and time service stopped
- The services affected
- The modem, router, television box, or mobile device involved
- Troubleshooting completed
- Ticket and technician-appointment numbers
- The date service was restored
For immediate danger or an inability to reach emergency services, use another available phone or network and contact emergency services. A corporate complaint form is not an emergency-response channel.
How to Cancel TELUS Services
TELUS customers must contact the company to cancel Home Services. Stopping automatic payments, returning equipment, moving, or transferring a telephone number does not necessarily cancel every service on the account.
Before cancellation, ask TELUS to confirm:
- The effective cancellation date
- The final billing period
- Any early-cancellation fee
- Outstanding device-financing charges
- A Bring-It-Back balance
- Promotional credits that may be reversed
- Third-party subscriptions billed through TELUS
- Rental equipment that must be returned
- The return deadline and shipping process
Keep the cancellation case number and written confirmation. Customers may receive multiple closing bills while remaining charges and credits are processed.
To transfer a home-phone or mobile number to another carrier, keep the service active until the new provider completes the transfer.
Returning TELUS Rental Equipment
Modems, gateways, Optik TV boxes, PVRs, security panels, cameras, remotes, and other rented equipment may need to be returned after cancellation or replacement.
TELUS currently instructs many customers to return rented equipment within 30 days. The company provides shipping instructions and a prepaid waybill after the cancellation or equipment-replacement request is completed.
When returning equipment:
- Follow the instructions associated with the account.
- Return all requested power adapters, remotes, and accessories.
- Keep the carrier receipt and tracking number.
- Photograph the equipment and packed box.
- Check the final bill for an unreturned-equipment charge.
TELUS may add replacement charges when rented equipment is not received. If equipment was returned but a charge remains, provide the tracking number to Customer Care.
Mobile Phone and Device Returns
Return periods depend on where and how the product was purchased.
A device purchased at a TELUS corporate store can generally be returned within 15 days if it remains in like-new condition and meets the usage limits. Customers who identify as having a disability generally receive a 30-day trial period.
Online, telephone, direct-sales, and certain shipped orders may qualify for a 30-day return period. Purchases made through an authorized dealer, Best Buy, Walmart, or another third party must normally be returned under that seller’s policy.
Before returning a device:
- Back up and erase personal information.
- Remove passwords and activation locks.
- Include the original accessories and packaging.
- Keep the receipt or order confirmation.
- Use only the official TELUS return label or store instructions.
TELUS warns customers about scams involving fraudulent device-return addresses. Do not mail a phone to an address supplied by an unexpected caller, email, or text message.
Bring-It-Back Complaints
Bring-It-Back reduces the initial device-financing amount in exchange for returning the phone at the end of the agreement or paying the deferred amount.
A returned device generally must:
- Power on and operate normally
- Have personal data erased
- Have activation locks removed
- Be free of disqualifying cracks or damage
- Meet the program’s other condition requirements
Before returning the device, photograph its condition and record the serial or IMEI number privately. Track the return through My TELUS and retain the receipt until the device assessment is complete.
Privacy, Fraud, and Account Security
TELUS privacy questions and data-access requests can be submitted to:
- Privacy Phone: 1-800-567-0000
- Privacy Email: pr*****@***us.com
- Mail: TELUS Communications Inc., Privacy Request Centre, 3rd Floor, 4519 Canada Way, Burnaby, BC V5G 4S4
Report suspected account fraud, unauthorized SIM changes, number transfers, orders, or device financing immediately to Mobility Customer Care at 1-866-558-2273.
Suspicious text messages can be forwarded to 7726. Suspected TELUS phishing emails can be forwarded to CD*@***us.com.
Never provide a My TELUS password, verification code, payment-card number, or remote access to a device in response to an unexpected call or message.
TELUS Accessibility Support
TELUS Relay Service is available by dialing 711.
Accessibility contacts include:
- Wireless Products and Services: 1-866-558-2273 or *611
- Other Telecommunications Services: 310-2255
TELUS states that accessibility feedback generally receives follow-up within five to ten business days. A complaint may also be handled through the company’s regular complaint-management process.
TELUS Careers and Human Resources
TELUS publishes opportunities in retail, customer service, technology, network operations, finance, legal affairs, sales, corporate functions, health, agriculture, and digital services through its official careers website.
The corporate and Customer Care telephone numbers should not be presented as dedicated Human Resources, payroll, benefits, or employment-verification lines. Applicants should use the contact method connected to the official job posting.
Verify recruiting messages before supplying personal information. Legitimate recruiters should not request gift cards, cryptocurrency, wire transfers, or payment for equipment.
TELUS Reviews and Complaints
Four reviews were visible on CorporateOfficeHeadquarters.com when this page was updated. Individual reviewers described alleged difficulty reaching or receiving help from Customer Service, trouble obtaining promotional terms before accepting an offer, mobile and internet connection problems, missed callbacks, and a SmartHome Security sensor-installation concern.
These are individual, unverified reader accounts. They do not prove that every allegation occurred as described or establish how frequently a problem occurs across TELUS’s customer base.
A useful TELUS review should identify the province, service involved, approximate date, general problem, case number, escalation route used, response time, and whether the issue was resolved.
TELUS Competitors and Related Corporate Office Pages
TELUS competes with Canadian wireless, internet, television, telephone, and business-technology providers including Rogers, Bell Canada, Videotron, SaskTel, Eastlink, Cogeco, and regional internet companies.
Shaw Communications is no longer a separate national competitor because Rogers completed its acquisition of Shaw in 2023.
Official TELUS Resources
- Official TELUS Website
- TELUS Support Centre
- Contact TELUS
- Resolve a Concern
- Service and Outage Status
- Cancel Home Services
- Return Rental Equipment
- Device Return Policy
- Bring-It-Back Returns
- TELUS Privacy
- TELUS Accessibility
- TELUS Leadership
- TELUS Careers
- CCTS Complaint Service
Frequently Asked Questions About TELUS
Where is TELUS headquartered?
TELUS is headquartered on the 23rd floor of 510 West Georgia Street, Vancouver, BC V6B 0M3, Canada.
What is TELUS’s corporate phone number?
The current executive-office telephone number is 604-697-8044.
What is the TELUS Mobility Customer Service number?
Call 1-866-558-2273 or dial *611 from a TELUS mobile phone.
What is the TELUS Home Services phone number?
Home Services customers can call 1-888-811-2323. Customers in Alberta and British Columbia may also use 310-2255.
Who is the CEO of TELUS?
Victor Dodig became president and CEO of TELUS on July 1, 2026.
How do I escalate a complaint to TELUS management?
Contact Customer Care first. If the issue remains unresolved, submit the complaint form on TELUS’s Resolve a Concern page.
How do I make an external complaint about TELUS?
After giving TELUS an opportunity to resolve the matter, qualifying consumers and small businesses can submit a complaint to the CCTS.
How do I check for a TELUS outage?
Use the TELUS Service Status page to search by address, report an outage, and subscribe to updates.
How do I cancel TELUS Home Services?
Contact TELUS directly and confirm the cancellation date, final bill, equipment-return requirements, and any remaining contract or device charges.
How long do I have to return TELUS rental equipment?
TELUS generally requires rented Home Services equipment to be returned within 30 days after cancellation or as directed in the return instructions.
How long do I have to return a TELUS mobile phone?
Many store purchases have a 15-day return period. Customers with disabilities and certain online, telephone, or shipped orders may receive 30 days.
How do I contact TELUS about privacy?
Call 1-800-567-0000 or email pr*****@***us.com.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish TELUS’s executive office from Mobility Customer Care, Home Services support, TELUS Business, TELUS Health, TELUS Digital, retail stores, authorized dealers, equipment-return carriers, the CRTC, and the CCTS. This page was reviewed using current TELUS regulatory filings, leadership information, contact pages, complaint procedures, return policies, privacy materials, accessibility information, and visible COH reader comments.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with TELUS Corporation, TELUS Communications Inc., Koodo, Public Mobile, TELUS Health, TELUS Digital, any TELUS dealer, device manufacturer, shipping carrier, employee, the CRTC, or the CCTS.
This page is provided for informational purposes and is not legal, regulatory, financial, privacy, employment, cybersecurity, or telecommunications advice. Addresses, telephone numbers, executives, support hours, prices, return periods, cancellation procedures, and complaint routes may change. Review the agreement and current TELUS policies applying to the individual account.
Share Your TELUS Experience
Have you contacted TELUS Customer Care, technical support, a retail store, the Customer Resolution Management Team, privacy, accessibility, the CCTS, or the corporate office? Share the province, service involved, general issue, approximate date, support route used, response time, and whether the matter was resolved.
Please do not publish complete account numbers, bills, mobile numbers, payment information, passwords, verification codes, home addresses, identity documents, employee records, or other confidential information.