Rogers Communications is headquartered at 333 Bloor Street East, 10th Floor, Toronto, ON M4W 1G9, Canada. The published Rogers corporate head-office number is 416-935-7777. Customers who need help with wireless, internet, television, home phone, home security, billing, cancellations, equipment, or technical problems should contact Rogers Customer Care at 1-888-764-3771 or dial *611 from a Rogers mobile device.
Rogers is a Canadian communications, sports, media, and entertainment company. Its services include Rogers wireless plans, Rogers Xfinity Internet and television, home phone, home security, Rogers Business products, Fido, chatr, Rogers Sports & Media, and former Shaw residential services now branded Rogers together with Shaw.
Rogers Head Office and Customer Service Information
- Company: Rogers Communications Inc.
- Corporate Head Office: 333 Bloor Street East, 10th Floor, Toronto, ON M4W 1G9, Canada
- Corporate Phone Number: 416-935-7777
- Rogers Customer Care: 1-888-764-3771
- From a Rogers Mobile Device: *611
- Technical Support: 1-888-764-3771, available 24 hours a day
- General Complaint Support: Monday–Saturday, 9:00 a.m.–7:00 p.m. Eastern
- Rogers Together With Shaw Support: 1-888-472-2222
- Accessibility Services Group: 1-877-508-1760 or *AID from a Rogers device
- Accessibility Feedback Line: 1-866-247-0000
- Accessibility Feedback Email: ac*******************@********rs.com
- Privacy Office Email: pr*****@********rs.com
- Official Website: Rogers.com
- Customer Support: Rogers Support Centre
- Contact Options: Contact Rogers
- Complaint Escalation: Resolve a Rogers Concern
- Network and Outage Check: Rogers Network Outages
- Careers: Rogers Careers
The corporate number 416-935-7777 is intended for head-office, investor, media, legal, and other corporate matters. It is not the best first contact for an individual bill, mobile phone, internet connection, television service, cancellation, or equipment return.
The former page also listed 416-935-8080 as a separate head-office number. That number appears in certain corporate and government-registration records, but Rogers does not currently feature it as a separate customer-service or executive-complaint line. It should not be presented as an alternative to Customer Care.
Where Is Rogers Communications Headquarters?
Rogers’ principal executive office is:
Rogers Communications Inc.
333 Bloor Street East, 10th Floor
Toronto, Ontario M4W 1G9
Canada
The Toronto office supports executive leadership, finance, legal and regulatory affairs, wireless and residential operations, technology, cybersecurity, media, sports, employment, investor relations, and other companywide functions.
The headquarters is not a regular Rogers retail store. Customers should not visit it to return a mobile device, modem, television box, collect a refund, exchange equipment, pay a bill, or obtain technical support without an appointment.
Rogers Ownership and Leadership
Rogers Communications Inc. is a publicly traded Canadian company. Its Class A Voting and Class B Non-Voting shares trade on the Toronto Stock Exchange under RCI.A and RCI.B. Class B shares also trade on the New York Stock Exchange under RCI.
Current leadership includes:
- Executive Chair: Edward S. Rogers
- President and Chief Executive Officer: Tony Staffieri
- Chief Financial Officer: Glenn Brandt
- Chief Human Resources Officer: Marisa Fabiano
- President, Wireless: Anne Martin-Vachon
- President, Residential: Bret Leech
- President, Business: Thomas A. Turner
- Chief Technology Officer: Mark Kennedy
- Chief Information and Cyber Security Officer: Iain Kennedy
Rogers was founded by Ted Rogers, who acquired Toronto radio station CHFI in 1960. The company later expanded into cable television, wireless communications, internet, media, sports, and financial services.
Rogers and Shaw Communications
Rogers completed its acquisition of Shaw Communications in April 2023. Shaw was amalgamated with Rogers, and Shaw’s publicly traded shares were delisted.
Former Shaw residential customers are now described as Rogers together with Shaw customers. These accounts may continue to use:
- A separate MyRogers (Shaw) login
- An 11-digit legacy account number
- Separate billing from another Rogers account
- Legacy Shaw equipment or email addresses
- Different equipment-return instructions
- The support number 1-888-472-2222
Customers should select either Rogers or Rogers together with Shaw when using online support. Using the wrong account route can delay billing, cancellation, equipment-return, or technical assistance.
Corporate Office vs. Rogers Customer Care
Rogers Customer Care handles individual consumer accounts. Contact Customer Care for:
- Wireless, internet, television, and home-phone bills
- Plan changes and promotions
- Roaming and data charges
- Device financing
- Internet or television outages
- Installation and technician appointments
- Service cancellation
- Rental-equipment returns
- Mobile-device returns and exchanges
- Account access and MyRogers problems
- Fraud or unauthorized account activity
The corporate office manages companywide policy and business operations. Calling headquarters does not automatically reverse a charge, cancel a service, waive a financing balance, approve an outage credit, or stop collection activity.
How to Escalate a Rogers Complaint
Rogers publishes a multi-step complaint process.
1. Contact a Customer Solutions Specialist
Call 1-888-764-3771, use live chat, or visit a Rogers retail store for an eligible in-person matter. Technical support is available 24/7. General complaint support is generally available Monday through Saturday from 9:00 a.m. to 7:00 p.m. Eastern.
Prepare:
- The Rogers account number
- The affected mobile number or residential service
- The bill or transaction date
- The amount disputed
- Order, ticket, or technician numbers
- Copies of chats, emails, and previous promises
- The specific correction, refund, credit, or response requested
Ask the representative to create a support ticket or case number. Record the date, representative’s name or identifier, promised action, and expected response time.
2. Request a Billing Review
Rogers provides an online review process for unusual or disputed bill charges. The company states that it generally responds to a billing-review request within five business days.
Explain each disputed charge separately. Include the billing period, service, amount, and reason the charge appears incorrect.
3. Escalate to the Rogers Management Team
If Customer Care cannot resolve the issue, submit the unresolved-issue form through Rogers’ Resolve a Concern page. Rogers states that its management team generally replies within one business day.
Customers who cannot sign in can use the non-customer version of the form.
4. Send Written Correspondence
Written complaints may be mailed to:
Rogers Communications
Share a Concern
333 Bloor Street East
Toronto, ON M4W 1G9
Canada
Mail is less suitable for urgent outages, suspected fraud, number-porting problems, disconnections, or cancellation deadlines.
5. Contact the CCTS
If Rogers has received a reasonable opportunity to resolve the problem and the complaint remains unresolved, eligible consumers and small businesses can contact the Commission for Complaints for Telecom-television Services.
The CCTS is an independent Canadian telecommunications and television ombuds. Its complaint process is free and can address qualifying disputes involving:
- Billing errors
- Contract terms
- Service delivery
- Credit management
- Collections
- Internet, wireless, phone, and television services
Visit the CCTS website to review eligibility and submit a complaint.
Billing and Unexpected-Charge Complaints
Review the detailed bill in MyRogers before contacting support. Identify whether the charge involves:
- A promotional discount ending
- Partial monthly charges
- Roaming or long-distance use
- Data overages
- A device-financing balance
- A Save & Return amount
- An installation or technician fee
- Unreturned equipment
- A late-payment or account-processing fee
- Pay-per-view or on-demand purchases
Ask Rogers to identify the service agreement, promotion, bill message, or transaction supporting the charge. Request a corrected bill or written credit confirmation when an error is found.
Do not publish a full bill, account number, mobile number, address, or payment-card information in a public review.
Service Outages and Technical Complaints
Use the Rogers Network Outage page to check for known mobile, internet, television, and home-phone interruptions. MyRogers may also display an outage alert.
If no outage is listed, perform the recommended troubleshooting and contact technical support at 1-888-764-3771. Technical support is available 24 hours a day.
Ask for a technical-support ticket when the issue cannot be resolved during the first contact. Rogers allows customers to check ticket status through its virtual assistant and sends updates when:
- The ticket is closed
- Additional information is required
- A technician visit is needed
- The repair is taking longer than expected
For an outage-credit request, document the affected services, start and restoration times, ticket number, and any expenses or losses being claimed. An outage does not automatically establish entitlement to every requested amount.
How to Cancel Rogers Services
Rogers requires customers to contact the company to cancel service. An online account change, equipment return, number transfer request, or stopped payment does not necessarily cancel every service.
Before cancelling, ask Rogers to explain:
- The effective cancellation date
- The final billing period
- Remaining device-financing charges
- Save & Return charges
- Any term-service cancellation fee
- Bundle discounts that will be removed
- Rental equipment that must be returned
- The return deadline and shipping method
Keep the cancellation confirmation or case number. MyRogers access generally remains available for a period after cancellation so customers can review and pay the final bill.
Mobile Device Returns and Financing
Rogers’ standard mobile trial period generally allows a customer to cancel service and return an eligible device within 15 days of activation. Customers who identify as having a disability generally receive a 30-day trial period.
The device must normally be in near-new or original condition with:
- The original accessories
- No physical or moisture damage
- Passwords and activation locks removed
- Usage within the permitted trial limits
Used SIM cards, headsets, and earpieces are generally nonrefundable.
Cancelling wireless service may cause the remaining device-financing balance to become due. Customers enrolled in Save & Return may also be charged the Save & Return amount when service is cancelled or transferred and the program conditions are no longer met.
Returning Rogers Rental Equipment
Internet gateways, television boxes, home-security devices, and other rental equipment must be returned using Rogers’ approved process.
For many current Rogers residential returns:
- Rogers issues a FedEx return label.
- The equipment must generally be returned within 30 days after the work order is completed.
- Rogers retail stores and technicians generally do not accept the returned equipment.
- Customers can use another suitable shipping box if the original box is unavailable.
- The shipping receipt and tracking number should be retained.
Former Shaw customers and 5G Home Internet customers may have different instructions. Select the correct account type on Rogers’ equipment-return page.
Unreturned, incomplete, or damaged equipment can result in additional account charges.
Final Bills and Credit-Balance Refunds
After cancellation, Rogers generates a final bill containing remaining service charges, unbilled usage, financing balances, equipment fees, and applicable credits.
For eligible final credit balances, Rogers states that:
- Credit-card and pre-authorized bank refunds are generally issued automatically within five business days.
- Cheque refunds are generally mailed within three to four weeks.
- Some accounts require the customer to contact Rogers to request the refund.
- A credit may be transferable to another active Rogers account when the same person is the account holder.
Keep the billing address updated before the final bill is produced.
Fraud and Account Security
Contact Rogers immediately if an account shows an unauthorized order, SIM change, number transfer, new line, device financing agreement, address change, or other suspicious activity.
Rogers Customer Care can be reached at 1-888-764-3771. Fraud or scam reports may also need to be submitted to the Canadian Anti-Fraud Centre.
Rogers advises customers to forward suspicious text messages received on a Rogers or Fido phone to 7726, which spells SPAM.
Never provide a password, MyRogers verification code, payment-card number, or remote access to a computer in response to an unexpected call or message.
Accessibility and Privacy Support
Rogers’ Accessibility Services Group can be reached at 1-877-508-1760 or by dialing *AID from a Rogers device. Relay users may dial 711.
Accessibility feedback can be submitted at 1-866-247-0000 or ac*******************@********rs.com.
Privacy questions, access requests, corrections, and concerns may be sent to:
Chief Privacy Officer
Rogers Communications
333 Bloor Street East
Toronto, ON M4W 1G9
Canada
Email: pr*****@********rs.com
Rogers Bank has separate privacy, account, and credit-card complaint procedures. Telecom Customer Care should not be treated as the primary support route for a Rogers Bank credit-card dispute.
Rogers Careers and Human Resources
Rogers publishes corporate, retail, technology, media, sales, customer-service, network, and skilled-trade opportunities through its official careers website.
The head-office and Customer Care numbers should not be described as direct Human Resources, payroll, benefits, or employment-verification lines. Applicants should use the contact method associated with the official job posting.
Verify recruiting messages through Rogers’ careers website. Do not send money, cryptocurrency, gift cards, banking credentials, or equipment payments to an unsolicited recruiter.
Rogers Reviews and Complaints
One review was visible on CorporateOfficeHeadquarters.com when this page was updated. The reviewer described an alleged problem involving eligibility for the Connected for Success program, monthly billing, suspended service, unanswered communications, and a balance sent to collections.
This is an individual, unverified customer account. It does not prove that every allegation occurred as described or establish a companywide pattern.
A useful Rogers review should identify the service, province, approximate date, type of charge or outage, Customer Care route used, case number, management escalation, response time, and whether the matter was resolved.
Rogers Competitors and Related Corporate Office Pages
Rogers competes with national and regional wireless, internet, television, and telecommunications providers including Bell Canada, Telus, Videotron, SaskTel, Eastlink, Cogeco, and independent internet providers.
Shaw Communications is no longer a separate public competitor. Rogers completed its acquisition of Shaw in 2023, and former Shaw residential services now operate under Rogers together with Shaw.
Official Rogers Resources
- Official Rogers Website
- Rogers Support Centre
- Contact Rogers
- Resolve a Rogers Concern
- Network and Outage Check
- Check a Support Ticket
- Cancel Rogers Services
- Return Rental Equipment
- Rogers Accessibility
- Privacy and Consumer Codes
- Rogers Leadership
- Rogers Careers
- CCTS Telecom Complaint Service
Frequently Asked Questions About Rogers
Where is Rogers Communications headquartered?
Rogers is headquartered at 333 Bloor Street East, 10th Floor, Toronto, ON M4W 1G9, Canada.
What is Rogers’ corporate phone number?
The published head-office telephone number is 416-935-7777.
What is the Rogers Customer Service number?
Call Rogers Customer Care at 1-888-764-3771 or dial *611 from a Rogers mobile device.
Is Rogers technical support available 24 hours?
Yes. Rogers publishes 24/7 technical support for wireless, internet, television, home phone, and home-security services.
How do I escalate a complaint to Rogers management?
Contact Customer Care first. If the issue remains unresolved, submit the management escalation form through Rogers’ Resolve a Concern page.
How do I file an external complaint against Rogers?
After giving Rogers a reasonable opportunity to resolve the complaint, qualifying consumers and small businesses can contact the CCTS.
Who is the CEO of Rogers Communications?
Tony Staffieri is president and CEO. Edward S. Rogers is executive chair.
Does Rogers own Shaw Communications?
Yes. Rogers completed its acquisition of Shaw in April 2023. Former Shaw residential accounts are now described as Rogers together with Shaw.
How do I cancel Rogers service?
Contact Rogers directly. Ask for the effective cancellation date, final charges, remaining device balance, and rental-equipment return instructions.
How long do I have to return Rogers rental equipment?
Many Rogers residential equipment returns must be completed within 30 days after the work order is finished. Legacy Shaw and specialized products may use different rules.
Can I return Rogers equipment to a retail store?
Rogers currently states that many residential rental-equipment returns must be shipped through its approved carrier rather than returned to a store or technician.
How do I check a Rogers outage?
Use Rogers’ Network Outage page or check MyRogers for an outage alert. Contact technical support when service remains unavailable after the reported outage has ended.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish Rogers’ corporate head office from Customer Care, technical support, management escalation, Rogers together with Shaw, retail stores, equipment-return carriers, Rogers Bank, the CRTC, and the CCTS. This page was reviewed using current Rogers corporate filings, leadership pages, support policies, complaint procedures, privacy information, accessibility resources, and visible COH reader feedback.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Rogers Communications Inc., Rogers Communications Canada Inc., Fido, chatr, Rogers together with Shaw, Shaw Direct, Rogers Bank, any Rogers retail dealer, equipment manufacturer, shipping carrier, employee, the CRTC, or the CCTS.
This page is provided for informational purposes and is not legal, regulatory, financial, privacy, employment, telecommunications, or cybersecurity advice. Addresses, telephone numbers, executives, service hours, account systems, promotions, charges, return procedures, cancellation rules, and complaint routes may change. Review the service agreement and current Rogers policies applying to the individual account.
Share Your Rogers Experience
Have you contacted Rogers Customer Care, technical support, a retail store, the management escalation team, accessibility services, privacy, Rogers together with Shaw, or the corporate office? Share the service involved, province, general issue, approximate date, contact route used, response time, and whether the matter was resolved.
Please do not publish complete account numbers, bills, mobile numbers, payment information, passwords, authentication codes, home addresses, identity documents, employee records, or other confidential information.