Reach T-Mobile Corporate Office 

I was going to switch to T Mobile from Verizon due to cost concerns, but when I learned of your proposed TOS changes, I was livid! How dare you dictate what we message others? This is nothing short of criminal and I’ve been talking to other customers and they plan on leaving your service unless this changes immediately!

T-Mobile, I paid my bill once when I was out of town $130 dollars they charged me again after I paid my bill just recently I paid my bill my $130 dollars in my phone is not on and I did not get my money.

T-Mobile, I was with T-Mobile for several years, then two years ago I switched to Verizon but the billing was wrong month after month so after 1.5 years. A young lady (Diane) from Dover DE called and texted me several times to keep me informed of new promotions but I told her I don’t want to pay the $3500 to Verizon for the balance I had on the 7 phones and 3 watches so I continued to wait for the right promotion. She called me one day and told me the DM (Brian) told her there is a promotion called Keep and switch coming up that I wouldn’t have to pay all the money up front so I came into to T-Mobile and signed up, i transferred 4 phone lines and 3 watch lines back to T-Mobile. Well as it turned out I did have to pay Verizon just under $2500 to pay off my balance with them. I was told that I would get a Visa card but it wouldn’t come until the 3rd billing cycle. I continued to check with the store in Dover DE near Mall. The 3rd billing cycle came and went now we are at 6 months. I have emailed Joshua Fera and Jonathan McArthur and Brian Harris Each twice and did not hear back from them. I did however get an email from T-Mobile saying were sorry you are beyond the expiration to receive your Visa card. I can’t tell you how disappointed I am about this situation. The store tells me I need to call customer service, customer service tells me I need to go to the store. I’ve gotten the runaround just long enough to push me pass the expiration date for me to receive my $2400+ gift card.

T-mobile, Horrible Customer Service. I Wasted A Total Of Two Hours For No Answers. I Spoke To Arril Id 6059424, She Had No Clue What She Was Doing And Left Me On Hold For Over 45 Minutes For A Manager. You Will Never Speak To A Manager.

T-Mobile, Promotion. I’m very disappointed with T-Mobile. I was mislead about a promotion for a iPad for $99.00. I wasn’t told I would have to get a line for the iPad. And when I received the statement it was almost $100.00. So, I called T-Mobile to ask them about the line never ordered, so they canceled the line. And I told them I wanted to return the iPad (with I never opened). They told me I couldn’t. And I spoke to two supervisors and one told me he would send me a label, which I never received. This has been going for almost 3 months. I’m a senior on a fixed income, I can’t afford an extra $20.00 a month on my bill. I was told that I would be paying around $4.00 and change for the iPad. All I want to do is go back to paying my $ 40.00 dollars a month. But your supervisors are very rude. So, the supervisor has the final word?? Why are they so rude?