Boost Mobile Corporate Office Headquarters 

Boost, Horrible customer service. I have been trying to get my plan switched for the last few days! I’ve been getting the run a round. customer service didn’t know why or understand why I couldn’t change my plan and I had even spoken with the supervisor and he told me that he couldn’t change my plan. For them to change my plan so I did with my bad knee and all. The employee at the store was very helpful she showed me why she couldn’t change my plan and told me that my plan can’t be changed because of a issue a problem that didn’t take care of and until it is out of red and go to Gray then I will be able to change my plan until then I’m stuck on a plan I’m not supposed to have. I’m really disappointed and frustrated with boost. This is the short version of it. Boost stores can’t change my plan, customer care won’t change my plan or can’t change my plan and I can’t change anything from my phone. It’s like they have me locked in. Even after me telling them what the employee at the Boost store told me and I passed it on to customer care and it’s just like whatever with them. So I told him I will be filing a complaint with BBB and hopefully I can get some results because this is ridiculous. Like I said this is the short version of my review. Do not get Boost service.

The Company that promises lies, because their Customer Service Representatives can’t do anything if it doesn’t require simple functions that a third grader can perform. They don’t resolve issues, pass the buck to Likewise Insurance Company and they send me back and forth with each other and it is impossible to talk to a Resolution Manager or Supervisor…. it’s awful and I have been 18 days without service, impossible to do anything online or email because I have confused all my passwords and I need that phone restored to change all my passwords even banking…lol and I can go on… it’s impossible to reach the Corporate office or get a telephone number, or an address… seriously looking at abandoning this sinking ship.💔

I recently activated my account and attempted to get the Boost Protect/ Apple Care. According to the pamphlet, it includes bringing your device. Boost is refusing to honor the eligibility requirements. They say it only applies to phones purchased from them. A customer representative went as far as to say the store manager would agree with them as the truth always prevails. So according to the representative, I am a liar.

Save yourself the headache by staying far away from Boost Mobile.

Boost, I had an extremely disappointing experience with Boost’s customer service due to a mix-up at the store. Despite customer support being involved on the phone with the store initially and assuring me there wouldn’t be any problems, the call quickly turned into a frustrating ordeal. Within the first 10 minutes, I was transferred to four different representatives, none of whom seemed to know how to resolve my issue. The fifth representative, Kyla, was dismissive and unprofessional. She constantly interrupted me while I was trying to explain my concerns, refusing to listen. When I asked to speak with a senior technician or supervisor, she said it would take 30–45 minutes and then added that a supervisor would “do the same thing” she was doing. Her attitude was condescending, and she seemed more focused on asserting control than resolving my issue. Even after I explicitly asked to speak to someone else, she put me on hold but failed to transfer me. An hour and 12 minutes into the call, I was still stuck with no resolution, and it was clear she had been listening in on my conversation instead of helping. As a new customer, this level of service is unacceptable. I’m seriously considering returning everything to the store for a refund and switching to another carrier. Boost needs to prioritize respectful and effective customer support to retain customers.

Boost Mobile, I signed up with Boost Mobile 27 days ago. The representative told me I had 30 days to get a refund if I wasn’t satisfied. Today, when I canceled my service, they said I couldn’t get a refund because I hadn’t transferred my old number—I’d requested a new one. This felt misleading. I also spent three weeks trying to get a password, only to find out later from a Boost kiosk seller that they no longer issue passwords, only 6-digit codes, which customer support didn’t even mention. Unlike other platforms, you can’t sign in with a regular username and password; you have to read back the 6-digit code they text. Some of their security questions are outdated, like asking about an ex-spouse’s birthday from decades ago. If you can’t answer these, you’re locked out of your account.