Reach Metro Corporate Office Headquarters 

Metro, Longtime Customer Disappointed by Ongoing Service Issues. I’ve been a Metro customer for over 10 years, but for the past three years, I’ve experienced nothing but frustration. My service keeps getting changed without my knowledge, and when I call to find out what’s going on, I’m told my plan is different from what I originally signed up for. I’ve been misled about products and services, seemingly just so sales reps can meet their quotas. It often feels like agents are not properly informed about the services they’re offering, and as a result, customers like me are left confused and disappointed. When I try to get help, I’m sometimes made to feel like I’m the problem. And more than once, agents—and even supervisors—have hung up on me when they couldn’t resolve the issue. After years of loyalty, I’m seriously considering switching providers. Customers deserve better than this.

Metro, Rude store associates, recently made a decision to rotate your associates to other stores. Corporate decision or not, wrong move. I visit the store in Winnetka on Vanowen Blvd and Corbin St. The associates that worked at that store before the change, were above and beyond customer service. In fact, I sent a report to you, that one gentleman should be a trainer for the meaning of Outstanding customer service. Now I go to this store with the new associates and I’m just mad every time I leave the store. I’m a senior citizen and I don’t drive, so I have to walk to the Metro store. The first time I visited the store to make a payment, as I needed help, the associate told me to go home and call 611 to make your payment. Can you believe that? Then on Monday I went to the metro store and needed help with my phone, another customer walked in, the associate just walked away to help the other customer. Didn’t say, give me a moment, or I’ll be right back. Just walked off and I left mad Again!

Metro, We recently discovered that someone at one of the Metro locations added four tablet charges to our account. The problem is—we don’t own any tablets. These charges were added without our knowledge or approval, and we would like them removed immediately. This kind of unauthorized billing is unacceptable and needs to be addressed.

Metro, Paid for Razor but received a Revel. Over a month of going and calling I still don’t have what I paid for. Older citizens stay away. They will put Apps on your phone and take over your phone. I now have the cheapest phone they sell. A $29 dollar Nokia and I have been promised my Razor phone and I still don’t have it. I just called customer service. Spoke with supervisor. To no avail. Asked her to make certain a go to the survey and she hung up on me. Now 30+days And I don’t want to do it. But I’m going online to everyone and tell them Not To Do Business With Metro! The phone I have has feedback and I can’t get online or call certain numbers.

Metro, I am not happy being and I highly suggest someone get back with me asap. I’ve made my complaints and been patient long enough. I would hate to read a review of what all I’m experiencing so make sure to get back with me. I know of several unauthorized dealers in your various locations. Allowing others I. M6 account. Taking funds from me. Opening accounts I never knew of til it’s too late. Extortion and impersonating me and much more.