Metro Corporate Office Headquarters 

Metro, Trying to get assistance with Amazon Prime. I called to get assistance on 14 November 2024 at approximately 8:00 pm. The first customer service rep had me to call Amazon Prime three way. She said she could not do I had to. The Amazon Prime customer service rep said they could not be on a three way with us, before she got off the phone she said Metro PC had to give me the link to set up the Amazon Prime account. The Metro PC customer service rep hung up the phone and she did not call me back. I called again and talk with another customer service rep and after she got my information I was saying hello, hello and she didn’t answer so after a while I hung up. I spoke with Grace and she was helpful and she tried to help me but I was given the wrong link. I asked for a supervisor and after about 25 minutes a female came in the line at approximately 9:08. She told me that I needed to call the Amazon Prime rep back and let her know I had spoke to a supervisor and they needed to assist me with the Amazon Prime account. The next thing I know I have a recording. First she didn’t identify herself and she got off the line without saying anything. I stay in the line and 20 minutes or later a Customer service rep supervisor named Carlene came on the phone and was very helpful nothing like the first (alleged supervisor). I hope all of other customers service reps aren’t as rude as the first two and the first supervisor. They need to be retrained.

Metro PCS, worst cell phone service. Metro PCS, sold my elderly mother a tablet that she cannot use and charged monthly for the bill and refuses to cancel the services. I have called customer service several times to get this removed off her account because she is paying for services she cannot use and no one refuses to remove the line, I have been to several stores and they tell you to call the 1800 number and when you do that you get someone from a foreign country that does not speak very good English and is reading off a script and keeps telling you the same thing over and over this is ridiculous worst phone company ever.

Metro, Don’t do business with Metro. Customer service uneducated and unskilled. Probably young kids that don ‘t know (or can’t decern) between customer service and decency. Out of line. Metro also lists a false corporate contact number online. Not allowing you to contact them with a problem(s) you may incounter with their untrained management. I would recommend anyone else but them for service!!!!! Buyer beware!!!!! I was a customer for 10+ years/not any more. Losers!!!!!!!!

I’ve had insurance on my phone for 2 years and Thursday it broke. I went to the Metro PCs store to find out how to use file an insurance claim. The rep barely spoke English and instead of telling us what to do she switched my phone to a new phone and changed my plan to a higher plan. After explaining to someone else in the store they switched me back to my old phone with the higher price. Because they canceled my account and my insurance, when I tried to file a claim the next day they are telling me that I have to wait 6 months to file a claim. I’ve been in the phone for 6 hours today trying to get this resolved talking to managers at Metro customer service and Assurant,and everyone claims that there is nothing that they can do. This is unfair and unlawful practice to take my money for 2 years and expect me to pay for a service I cannot fully use. I’m about to file a complaint with the CFPB and FTC unless I get remedy Soon.

MetroPCS customer service is unprofessional and disrespectful to customers. My phone has no service and I have done all the troubleshooting on my end askedI ask for a supervisor the supervisor transferred me to a customer… a customer can you believe that Metro by tmobile. Please only deal with people in America because they don’t care about us like we do