Metro PCS Corporate Office Headquarters HQ

To whom it may concern,
My name is 470-202-5759.  I am a loyal on-time bill paying subscriber.  More importantly,  I am an investor.  I used to believe in this company for a number of reasons. 
At one time, the people's concerns mattered. Customer service can make or break you.  I walked into one of the retail stores located 11400 Abercorn st, Savannah GA 31419.  It was the worst experience ever.  The employees that worked on 4/26/2021 were not even a bit concerned about the needs of their clients, nor were they aware of how to up-sell, when a customer is dissatisfied. 

My phone has a manufacturing issue, according to your company's sister service. Basically because my phone can not come out of safe mode, it's my fault!  I was pushed away on every level.  I know it is easy to switch carriers, and basically that may be my end result.  I just want someone to acknowledge that I was sent a defaulted product.   
I see why it's important to invest in what really matter these days.

I had the worst experience ever with a Customer Service Rep who ended up messing around with my account. He sent me a code that I had to read to him in order for him to enter my account. All I wanted/asked for was a refund on my account due to an "insurance package" added to my account when I got the phone. I was promised a $70.00 refund from this Rep and then he informed me that he had sent a message to a Supervisor explaining my current situation!!!! I never gave permission for my PERSONAL information and HEALTH situation to be shared with ANYONE!!!! I then asked again for a Supervisor and he became very snobby and ended up hanging up on me after a 31 min call. He went on to block my phone from calling Customer Service.. I used another phone and called back and that call lasted 2 hrs & 13 mins 😖 still received NO ANSWERS, NO ASSISTANCE,just a P.O. Box # in Texas that I can write to for my refund. I was treated extremely rudely, I was belittled, laughed at and the way I was treated was just out right nasty for no reason at all. All I wanted was a refund that I was promised. I spoke with
1 other Rep & 2 other Supervisors. They gave me no answers except when speaking with 1 Rep Alexa, that my account had been messed up. I have never felt so helpless!! Can anyone please help me. I really would appreciate any and all assistance. Thank You. I have been a loyal customer since 2015!! I deserve my refund. There is no reason why INSURANCE was added to my account without my knowledge and I wanted it removed and refunded. I was told they do not have that ability, I will have to contact the people at the P.O.Box # I was given. This is all so unbelievably horrible. All I was trying to do was receive the refund I deserve. Someone please point me in the correct direction to get this situated.

I recently bought a phone k30 from an authorized dealer nearby. I also bought a phone case and screen protector so it would be safe.. The phone fell off my lap and when it fell the screen broke after 3 days. I looked on the case and seen that it was for a K10 which is very similar but not quite the same. In the spec comparison the k10 is just a tiny bit bigger than the k30. It was enough of a difference that when it fell in k10 case on a k30 phone that it Did not support the phone where the k30 case is smaller and had it been thw correct case then it wouldnt of cracked. The authorized dealer didnt have cases in a box but rather just randomly in a basket like at a flea market and had sold me a generic case but for a similar phone and tried to tell me that the K10 is a k30 and that there was nothing they could do about it. Not sure if MetroPCS has someone to turn to for this matter but haven't been able to find anybody they can help me with this issue as I have been wrong by the authorized dealer representing Metro by T-Mobile. I hope someone can help me out with this matter thank you