Many people search for the Metro by T-Mobile corporate office when they need MetroPCS headquarters information, the Metro PCS corporate office address, Metro by T-Mobile corporate phone number, account support, billing help, store complaint routing, device purchase assistance, fraud reporting, SIM swap protection, port-out help, or a corporate-level escalation path. MetroPCS is now Metro by T-Mobile, so many corporate and customer issues route through T-Mobile’s corporate and support systems.
Metro by T-Mobile Corporate Office and Headquarters Contact Information
Metro by T-Mobile, formerly MetroPCS, is a prepaid wireless brand owned by T-Mobile US, Inc. Older MetroPCS corporate office listings often show 2250 Lakeside Blvd in Richardson, Texas. Current T-Mobile corporate filings list T-Mobile US, Inc. principal executive offices in Bellevue, Washington. Metro by T-Mobile also has been associated with a Dallas-area brand office move from Richardson to Frisco, Texas.
- Brand: Metro by T-Mobile
- Former Name: MetroPCS
- Parent Company: T-Mobile US, Inc.
- T-Mobile US Corporate Headquarters Address: 12920 SE 38th Street, Bellevue, WA 98006-1350
- T-Mobile US Corporate Phone Number: 1-425-378-4000
- Metro by T-Mobile Customer Service: 1-888-8-METRO-8 / 1-888-863-8768
- Metro Customer Service From a Metro Phone: Dial *611
- Metro Payment by Phone: 1-888-863-8768 or dial *99 from a Metro phone
- Premium Handset Protection Claims: 1-800-316-2075
- Older / Legacy MetroPCS Address: 2250 Lakeside Blvd, Richardson, TX 75082
- Reported Metro by T-Mobile Dallas-Area Office: 3560 Dallas Parkway, Frisco, TX 75034
- Official Website: metrobyt-mobile.com
- Official Metro Contact Page: Metro by T-Mobile Contact Us
- Official Metro Support: Metro Support
- Metro Store Locator: Find a Metro Store
The Metro by T-Mobile corporate office route is best used for parent-company or unresolved escalation matters. For most account, billing, payment, device, store, SIM card, port-out, fraud, upgrade, or service issues, start with Metro customer service, the myMetro app, or the Metro store involved.
MetroPCS Headquarters Address Update
MetroPCS is now Metro by T-Mobile. Older online listings may still refer to MetroPCS headquarters in Richardson, Texas, but Metro by T-Mobile is now part of T-Mobile US. Current T-Mobile corporate headquarters information points to Bellevue, Washington, while Metro’s Dallas-area brand operations have also been reported in Frisco, Texas.
Because the MetroPCS name is still widely searched, this page uses both MetroPCS and Metro by T-Mobile terminology. Before mailing a formal written complaint, legal notice, account documentation, or sensitive records, verify the correct address through Metro by T-Mobile or T-Mobile’s official website.
Choose the Correct Metro by T-Mobile Support Route
Before contacting MetroPCS corporate office or Metro by T-Mobile headquarters, choose the route that matches your issue. Metro stores, customer care, online support, device protection, payment support, fraud support, and T-Mobile corporate departments may each handle different problems.
- Account or plan issue: Call 1-888-863-8768, dial *611 from a Metro phone, or use the myMetro app.
- Billing or payment issue: Use Metro customer service, payment history, Express Pay, the myMetro app, or a Metro store.
- Unauthorized account change: Call Metro immediately at 1-888-863-8768 or dial *611.
- SIM swap, port-out, or account takeover concern: Contact Metro immediately and ask for account security review.
- Device purchase complaint: Contact the Metro store involved, then escalate through Metro customer care if the store does not resolve the issue.
- Phone warranty or protection claim: Contact Premium Handset Protection at 1-800-316-2075 or use the claim site listed by Metro.
- Store employee complaint: Document the store address, date, time, employee role, and what happened before contacting Metro support.
- Network or coverage issue: Use Metro support and include the address or ZIP code where the issue occurs.
- Upgrade, activation, or number transfer issue: Use Metro support, the store involved, or the number-transfer support route.
- Accessibility or privacy concern: Use the official Metro or T-Mobile privacy/accessibility route.
- Corporate-level complaint: Escalate only after documenting the store, customer care, fraud, or account support history.
What to Have Before Contacting Metro by T-Mobile Corporate Office
Having the right details ready can make a Metro by T-Mobile corporate office complaint easier to review. This is especially important for account changes, unauthorized charges, store complaints, device purchase problems, plan disputes, fraud claims, SIM swap concerns, and port-out problems.
- Metro phone number or account number, but do not post it publicly
- Account PIN when speaking with official Metro support
- Store location, city, and state if the issue happened in a store
- Date and approximate time of the store visit, call, payment, account change, or device purchase
- Receipt, payment confirmation, device financing record, or upgrade paperwork
- Device model, IMEI, serial number, SIM card details, or order number if relevant
- Plan name, add-ons, tablet lines, device protection, or services added to the account
- Photos or screenshots of account changes, charges, messages, receipts, or support promises with private details hidden
- Names or descriptions of store employees, managers, or support representatives contacted, if appropriate
- The resolution you are requesting, such as refund, charge removal, account correction, plan restoration, device exchange, fraud review, supervisor follow-up, store investigation, or written response
How to Escalate a Complaint to Metro by T-Mobile Headquarters
If your issue is not resolved through ordinary Metro support, use a clear escalation process. Keep your complaint factual and include dates, receipts, store information, account support history, and the resolution you want.
- Start with Metro customer care. Call 1-888-863-8768 or dial *611 from a Metro by T-Mobile phone.
- Contact the store involved. If the issue involves a device purchase, upgrade, activation, accessory, added line, tablet charge, port-in, or employee complaint, ask for the store manager.
- Save your documentation. Keep receipts, payment confirmations, screenshots, text messages, app history, call notes, device paperwork, and case numbers.
- Ask for a supervisor or case number. This is useful for unauthorized account changes, plan changes, billing disputes, device disputes, fraud concerns, and repeated support problems.
- Escalate to Metro / T-Mobile corporate support. For unresolved corporate-level matters, write to T-Mobile US, Inc., 12920 SE 38th Street, Bellevue, WA 98006-1350.
- Use outside routes when appropriate. Wireless complaints may also involve the FCC, FTC, state attorney general, payment card issuer, law enforcement, or a qualified legal professional depending on the issue.
Common Metro by T-Mobile Corporate Office Complaint Topics
Account and Plan Changes
Many Metro by T-Mobile complaints involve plan changes, add-ons, services being added or removed, unexpected tablet lines, device protection, payment changes, or customers being told their plan is different from what they understood. Ask Metro for a clear explanation of the current plan, prior plan, added features, monthly cost, and date each change was made.
Unauthorized Charges and Added Lines
Unauthorized charge complaints may involve tablet lines, added services, device protection, app subscriptions, accessories, financing, activation fees, or lines added without clear approval. Save screenshots of your account history, receipts, payment records, and any messages from the store or customer care. Ask Metro to review the account-change history.
Metro Store Complaints
Store complaints may involve rude service, poor training, refusal to help, long waits, payment assistance problems, port-in issues, device swaps, account access, or a store employee not explaining charges. Include the store address, date, time, employee role, manager contact, receipt, and whether you asked for a store manager before escalating.
Device Purchase, Upgrade, and Trade-In Complaints
Device complaints may involve receiving a different phone than expected, upgrade promotion confusion, warranty problems, accessories, activation, trade-ins, or being promised one device but receiving another. Keep the sales receipt, device box, IMEI, model number, promotion terms, and any written store promises.
Customer Service and Supervisor Complaints
Some Metro reviews describe difficulty getting help from customer service, being transferred repeatedly, receiving confusing answers, or calls ending before the issue is resolved. Keep call dates, representative names if available, case numbers, and a short summary of what was promised.
Billing, Payments, AutoPay, and Express Pay
Billing complaints may involve AutoPay, Express Pay, payment by phone, payment posting delays, payment fees, incorrect balances, or service suspension after payment. Keep the payment confirmation, card or bank record with private details hidden, account history, and any payment receipt from a store or app.
SIM Swap, Port-Out, and Account Takeover Fraud
Metro by T-Mobile warns customers about account takeover, SIM swap fraud, and port-out fraud. If you believe someone made unauthorized changes to your account, moved your number, changed your SIM, accessed your account, or added lines without permission, contact Metro immediately at 1-888-863-8768 or dial *611 from your Metro phone. Change your account PIN and secure linked email, banking, and two-factor authentication accounts.
Phone Number Transfer and Port-In Problems
Port-in and number transfer complaints may involve missing PINs, incorrect account information, delayed transfers, store errors, lost promotions, or customers being unable to activate service. Keep your old carrier account number, transfer PIN, Metro order details, device information, and store receipt.
Network, Coverage, and Service Quality Complaints
Network complaints may involve dropped calls, slow data, no signal, home internet problems, texting issues, Wi-Fi calling, or service not working in a specific area. Provide the address, ZIP code, device model, date and time, signal strength, troubleshooting steps, and whether other Metro or T-Mobile users are affected.
Premium Handset Protection and Device Claims
Phone protection complaints may involve claim denials, deductible confusion, replacement delays, wrong replacement device, damaged replacement device, or difficulty filing a claim. Contact the Premium Handset Protection route and keep the claim number, device IMEI, photos, payment records, and protection-plan details.
Prepaid Service, Refunds, and Cancellation Questions
Metro by T-Mobile is a prepaid wireless service, so refund and cancellation issues may differ from postpaid carrier rules. Ask Metro to explain the refund policy, account balance, payment date, service-cycle date, and whether any credits or adjustments are available.
Metropcs Corporate and Metro PCS Corporate Searches
Some users still search for Metropcs corporate, Metro PCS corporate office, Metro PCS headquarters, MetroPCS headquarters location, or corporate office for Metropcs. These searches usually refer to Metro by T-Mobile, the current brand name for the former MetroPCS wireless service.
Unfamiliar Metro by T-Mobile Charges or Possible Scams
If you see an unfamiliar Metro charge, compare it with recent payments, AutoPay, device upgrades, tablet lines, added services, insurance, accessories, activation fees, app subscriptions, or store transactions. For help identifying confusing billing descriptors, visit ChargeOnMyCard.com. If you receive a suspicious Metro text, fake account-lock message, fake refund alert, fake upgrade offer, SIM swap warning, phishing email, or fake support number, visit ThinkItsAScam.com for scam warning and reporting guidance.
Metro by T-Mobile Reviews and Complaints
Current review themes on CorporateOfficeHeadquarters.com include plan changes without clear consent, confusing or misleading service explanations, rude or unhelpful store employees, unauthorized tablet or account charges, device purchase disputes, customer service hang-ups, difficulty reaching helpful supervisors, and account-security concerns. Recent comments mention a longtime customer frustrated by plan changes and confusing support, a Winnetka, California store complaint involving poor service after employee changes, unauthorized tablet charges added to an account, a device purchase complaint involving a different phone than expected, and account-security allegations involving unauthorized dealers or account access.
These reviews are individual customer experiences and may not represent every Metro by T-Mobile store, customer care representative, plan, account, device purchase, billing decision, or support outcome. If you leave a Metro by T-Mobile corporate office review, include the store location if relevant, issue type, support route used, case status, and whether Metro responded. Do not post private information such as full phone numbers, account numbers, account PINs, passwords, verification codes, SIM numbers, IMEI numbers, Social Security numbers, home addresses, card numbers, payment screenshots with personal data, or employee personal details.
About Metro by T-Mobile
Metro by T-Mobile is a prepaid wireless brand owned by T-Mobile US. The brand was formerly known as MetroPCS and offers prepaid phone plans, devices, tablets, connected devices, home internet options, add-ons, payment tools, account management, and access to T-Mobile’s network. Customers often still use the names MetroPCS, Metro PCS, Metro by T-Mobile, and Metro interchangeably.
Because Metro by T-Mobile operates through retail stores, online sales, customer care, the myMetro app, device protection providers, payment systems, fraud controls, and T-Mobile corporate systems, the correct complaint route depends on whether your issue involves a store, plan, account, device, payment, fraud claim, SIM card, number transfer, coverage, or corporate matter.
Metro by T-Mobile Competitors and Related Corporate Office Pages
Metro by T-Mobile competes with prepaid wireless carriers, mobile phone companies, discount wireless brands, and major national wireless providers. Customers comparing corporate office information, headquarters addresses, complaint routes, and reviews may also visit:
- T-Mobile Corporate Office
- Cricket Wireless Corporate Office
- Tracfone Corporate Office
- Boost Mobile Corporate Office
- AT&T Corporate Office
- Verizon Corporate Office
- Mint Mobile
- Visible
- Consumer Cellular
- US Mobile
Related Metro by T-Mobile Resources
- Official Metro by T-Mobile Contact Us Page
- Metro by T-Mobile Support
- Metro My Account
- Metro Express Pay
- Metro Store Locator
- Metro Order Tracking and Activation
- Metro Order Support
- Metro Account Takeover Fraud Help
- Metro Ways to Pay
- Metro by T-Mobile Customer Service Numbers
- FCC Consumer Complaint Center
- FTC Report Fraud
- IdentityTheft.gov
- ChargeOnMyCard.com for unfamiliar Metro or phone charges
- ThinkItsAScam.com for wireless, SIM swap, phishing and fake support scams
- ZeroStars.org for broader company reviews
Frequently Asked Questions About Metro by T-Mobile Corporate Office
Where is Metro by T-Mobile corporate office?
Metro by T-Mobile is owned by T-Mobile US, Inc. T-Mobile US corporate headquarters is located at 12920 SE 38th Street, Bellevue, WA 98006-1350. Older MetroPCS listings may show Richardson, Texas, and Metro by T-Mobile has also been associated with Dallas-area offices in Frisco, Texas.
What is the Metro PCS corporate office address?
The older Metro PCS corporate office address is commonly listed as 2250 Lakeside Blvd, Richardson, TX 75082. Because MetroPCS is now Metro by T-Mobile and part of T-Mobile US, corporate-level correspondence may route through T-Mobile’s Bellevue, Washington headquarters.
What is the MetroPCS headquarters location?
MetroPCS was historically associated with Richardson, Texas. Metro by T-Mobile is now part of T-Mobile US, whose corporate headquarters is in Bellevue, Washington. Metro brand operations have also been reported in Frisco, Texas.
What is the Metro by T-Mobile corporate phone number?
Metro by T-Mobile customer service is 1-888-8-METRO-8 / 1-888-863-8768. T-Mobile US corporate headquarters phone number is 1-425-378-4000.
What is the Metro PCS corporate phone number?
The main Metro by T-Mobile customer care number is 1-888-863-8768. Older MetroPCS corporate listings may show other Dallas-area numbers, but customers should start with the official Metro support number.
How do I contact Metro by T-Mobile customer service?
Call 1-888-863-8768, dial *611 from a Metro by T-Mobile phone, use the myMetro app, visit Metro support online, or go to a Metro store.
How do I file a complaint with Metro by T-Mobile corporate office?
Start with Metro customer service, the myMetro app, or the store involved. Save receipts, screenshots, case numbers, and account-change details. If the issue remains unresolved, escalate in writing to T-Mobile US, Inc., 12920 SE 38th Street, Bellevue, WA 98006-1350.
How do I report unauthorized Metro account changes?
Call Metro immediately at 1-888-863-8768 or dial *611 from your Metro phone. Ask for account security review, change your account PIN, and secure linked email, banking, and two-factor authentication accounts.
How do I report SIM swap or port-out fraud with Metro?
Contact Metro immediately at 1-888-863-8768 or dial *611. If your number was moved without permission or your account was taken over, also protect your bank, email, social media, and other accounts that use text-message verification.
How do I complain about a Metro by T-Mobile store?
Contact the store manager first if possible. Then contact Metro customer service with the store address, date, time, employee role, receipt, account issue, and the resolution you are requesting.
What is Metro by T-Mobile premium handset protection phone number?
Metro lists Premium Handset Protection support at 1-800-316-2075. Keep your claim number, device model, IMEI, photos, and protection-plan details.
Is MetroPCS the same as Metro by T-Mobile?
Yes. MetroPCS was rebranded as Metro by T-Mobile. Many customers still search for MetroPCS corporate office, Metro PCS headquarters, or Metropcs corporate, but the current brand name is Metro by T-Mobile.
Why do people contact Metro by T-Mobile headquarters?
People contact Metro by T-Mobile headquarters for unresolved account complaints, unauthorized charges, plan changes, store complaints, device purchase disputes, phone protection issues, payment problems, fraud claims, SIM swap concerns, number transfer issues, network problems, and corporate escalation.
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CorporateOfficeHeadquarters.com provides corporate office, headquarters, complaint, review, and escalation information for major companies and brands. We review official company pages, public filings, support resources, address changes, and reader-submitted experiences to help users find the right route for corporate contact or complaint escalation.
Page Update Note
This Metro by T-Mobile corporate office page was updated on June 26, 2026 to clarify the MetroPCS-to-Metro by T-Mobile brand change, T-Mobile US corporate headquarters address, older Richardson address, reported Frisco-area Metro office, official customer service phone number, fraud support route, current review themes, and escalation guidance.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Metro by T-Mobile, MetroPCS, T-Mobile US, Inc., Deutsche Telekom, any Metro store, authorized dealer, retailer, device protection provider, payment processor, financing provider, app provider, network partner, or related company. This page is for informational purposes only and is designed to help users find corporate office information, headquarters details, complaint routes, support resources, and customer review options. Contact details, headquarters addresses, support routes, phone options, plan terms, account rules, refund rules, device policies, fraud procedures, protection-plan terms, and store policies can change, so always verify important information with the official Metro by T-Mobile website, T-Mobile, customer care, the store involved, or the applicable support provider before sending private documents or making decisions.
Share Your Experience
Have you contacted Metro by T-Mobile corporate office, Metro customer service, a Metro store manager, fraud support, device protection support, payment support, or another MetroPCS support route about a complaint? Share your Metro by T-Mobile review below. Helpful reviews mention the store location if relevant, issue type, support route used, case status, and whether the company resolved the problem. Please do not post private information such as full phone numbers, account numbers, account PINs, passwords, verification codes, SIM numbers, IMEI numbers, Social Security numbers, home addresses, card numbers, payment screenshots with personal data, or employee personal details.