How To Contact Metro Corporate Office Headquarters HQ
Metro PCS Corporate Office Address – Official:
Metro by T-Mobile
2250 Lakeside Blvd.
Richardson, TX 75082 USA
Metro by T-Mobile Corporate Office Address – Official:
Metro by T-Mobile
12920 SE 38th Street
Bellevue, WA 98006-1350
Metro Contact Phone Numbers and Website:
Corporate Phone Number: 1-214-570-5800
T-Mobile Corporate: 1-425-378-4000
Fax Number: n/a
Email Address: info@metropcs.com
Metro Customer Service Number: 1-888-863-8768
Stock Symbol: PCS
Website: MetroPCS.com
MetroPCS now Metro by T-Mobile is famous for smartphone and cell phone service that is pay-as-you-go. The company is one of the largest pay-as-you-go mobile phone and internet providers in the USA. Metro’s main competitors are Boost Mobile, Cricket, and Virgin.
Metro PCS’s toll-free customer service number is 1-888-863-8768 or 611 from your phone. The company does encourage users to use its technical support system and help forums on its website.
CorporateOfficeHeadquarters.com is not associated with Metro or T-Mobile. This website is for information, reviews, feedback, ratings, and complaint purposes only. Information was verified by a live person on April 2023. Please report any errors to the webmaster.
I am a loyal on-time bill paying subscriber. More importantly, I am an investor. I used to believe in this company for a number of reasons.
At one time, the people's concerns mattered. Customer service can make or break you. I walked into one of the retail stores located 11400 Abercorn st, Savannah GA 31419. It was the worst experience ever. The employees that worked on 4/26/2021 were not even a bit concerned about the needs of their clients, nor were they aware of how to up-sell, when a customer is dissatisfied.
My phone has a manufacturing issue, according to your company's sister service. Basically because my phone can not come out of safe mode, it's my fault! I was pushed away on every level. I know it is easy to switch carriers, and basically that may be my end result. I just want someone to acknowledge that I was sent a defaulted product.
I see why it's important to invest in what really matter these days.
I say let's start a class action law suit.
I had the worst experience ever with a Customer Service Rep who ended up messing around with my account. He sent me a code that I had to read to him in order for him to enter my account. All I wanted/asked for was a refund on my account due to an "insurance package" added to my account when I got the phone. I was promised a $70.00 refund from this Rep and then he informed me that he had sent a message to a Supervisor explaining my current situation!!!! I never gave permission for my PERSONAL information and HEALTH situation to be shared with ANYONE!!!! I then asked again for a Supervisor and he became very snobby and ended up hanging up on me after a 31 min call. He went on to block my phone from calling Customer Service.. I used another phone and called back and that call lasted 2 hrs & 13 mins 😖 still received NO ANSWERS, NO ASSISTANCE,just a P.O. Box # in Texas that I can write to for my refund. I was treated extremely rudely, I was belittled, laughed at and the way I was treated was just out right nasty for no reason at all. All I wanted was a refund that I was promised. I spoke with
1 other Rep & 2 other Supervisors. They gave me no answers except when speaking with 1 Rep Alexa, that my account had been messed up. I have never felt so helpless!! Can anyone please help me. I really would appreciate any and all assistance. Thank You. I have been a loyal customer since 2015!! I deserve my refund. There is no reason why INSURANCE was added to my account without my knowledge and I wanted it removed and refunded. I was told they do not have that ability, I will have to contact the people at the P.O.Box # I was given. This is all so unbelievably horrible. All I was trying to do was receive the refund I deserve. Someone please point me in the correct direction to get this situated.
I recently bought a phone k30 from an authorized dealer nearby. I also bought a phone case and screen protector so it would be safe.. The phone fell off my lap and when it fell the screen broke after 3 days. I looked on the case and seen that it was for a K10 which is very similar but not quite the same. In the spec comparison the k10 is just a tiny bit bigger than the k30. It was enough of a difference that when it fell in k10 case on a k30 phone that it Did not support the phone where the k30 case is smaller and had it been thw correct case then it wouldnt of cracked. The authorized dealer didnt have cases in a box but rather just randomly in a basket like at a flea market and had sold me a generic case but for a similar phone and tried to tell me that the K10 is a k30 and that there was nothing they could do about it. Not sure if MetroPCS has someone to turn to for this matter but haven't been able to find anybody they can help me with this issue as I have been wrong by the authorized dealer representing Metro by T-Mobile. I hope someone can help me out with this matter thank you
I recently bought a phone k30 from an authorized dealer nearby. I also bought a phone case and screen protector so it would be safe.. The phone fell off my lap and when it fell the screen broke after 3 days. I looked on the case and seen that it was for a K10 which is very similar but not quite the same. In the spec comparison the k10 is just a tiny bit bigger than the k30. It was enough of a difference that when it fell in k10 case on a k30 phone that it Did not support the phone where the k30 case is smaller and had it been thw correct case then it wouldnt of cracked. The authorized dealer didnt have cases in a box but rather just randomly in a basket like at a flea market and had sold me a generic case but for a similar phone and tried to tell me that the K10 is a k30 and that there was nothing they could do about it. Not sure if MetroPCS has someone to turn to for this matter but haven't been able to find anybody they can help me with this issue as I have been wrong by the authorized dealer representing Metro by T-Mobile. I hope someone can help me out with this matter thank you
My name is Angela Pettaway I went to Metro PC T-Mobile to get a internet I've been paying this bill I called these people to pay the bill and they going to tell me I have an open phone I know I paid $50 a month I went to the store to pay the bill I don't know if he charged me $70 or $80 my bill is not that high first of all I don't even have a telephone he did not tell me I need to be connected with Metro before I could get the internet he did not tell me that cuz if he told me that I would never put out my money $167 for internet and come to find out every month I have a problem paying my bill because I have a problem every f****** month paying a bill that I paid $100 something dollars for and I can't even pay it online cuz I don't even have a phone that's connected to this thing whoever showed me got a phone in my name and I can't get no information I go to the f****** store and they can't give me no information so y'all need to investigate this customer your workers down on Broadway because I'm giving a call turn Affairs I'm getting ready to take you to court cuz you did some under the table s*** and I'm not going to pay your telephone bill and I ain't got a phone in Metro PC I told him I'm with boots he said don't worry about it I got you I'm paying his bill every f****** month and my in my in my internet every month no I'm getting ready to take your to court and I'll get ready to report you all to turn Affairs and let them know what you're doing beating people out their money like you beat me out my money every month so is anyway you can help me my name is Angelina Pettaway I paid $160 something dollars to get this internet I only know why it was that hot it might have been more than 60 something 160 something dollars I believe it was you have workers in that store that's beating people out their money and he could have told me I couldn't get the internet without a phone he did not tell me that I told him I didn't have MetroPCS he said don't worry about you I got you so I'm paying for his bill every month and my internet my bill is supposed to be $50 I paid $75 or 80 something dollars you'll need to check your workers cuz you know what I'm getting ready to go to court on your you better you got to fix it or whatever cuz you know what they doing some some sizes stuff at the store and right now I want to go to the main coping store and let them know what they doing to people cuz they did it to me I'm not going to keep paying $77 a month and my bill not selling some dollars I'm paying for a phone that don't even have for another person to enjoy daytime answering the phone something got to guess you're going to be I don't know how you going to do it you know what you need to figure out something cuz I'm getting ready to take you out of court