Reach Out To Carrabba’s Corporate Office – Review and Complaints 

I called and ordered eggplant parmesan without the cheese, sauce on the side for the eggplant, a large Italian salad with extra salad dressing, and a side of broccoli. For $32, I received eggplant without the sauce, the salad, the side, AND NO BREAD! The bread is the best part of the meal. I also gave the driver a great tip. I’m stuck at home after knee surgery. I’m facing weeks of pain and not being about to drive. I can’t just jump in my car and pick up what was left out of the package. I called and spoke to the young man who took my order. He said he couldn’t send the bread separately. So I’m just out of luck for HIS mistake? There’s no quality control.

Carrabbas in Raleigh North Carolina has the best service team as well as management team. I came to eat on a busy evening with my wife, she has allergies. I asked the server what she could and could not have. The server immediately said Give me one minute and I’ll grab my manager Angela. Angela immediately came to the table with a smile and made us feel special. She made eye contact the entire time and she didn’t make us feel rushed. Angela went above and beyond when it came to my wife’s allergies, she even ran the food with gloves to make sure my wife was extra protected. This is what the definition of a great restaurant is. Carrabbas goes above and beyond and makes us feel as if we are family.

Thank you, Angela and the service staff for all y’all’s hard work!

Our soccer team ordered a large catering dinner order on Sunday March 26= totaling approximately $1,000. After picking up our order and opening at the LaQuinta Hotel which we were staying, it was realized that only half of our order was received (only received main entrees and salad- missing sides, bread and desserts). I called immediately to the restaurant and spoke with the manager Layota Wilson. She was extremely apologetic and offered to rush the remaining order right over to us via delivery. After waiting 20+ minutes for the remainder of our order to arrive, I called again and spoke with Layota. Again, she was extremely apologetic. I expressed frustration due to the fact that the food we originally picked up (main entrees) was now cold since we had been waiting so long for the rest of our order. She explained that the driver should be there very shortly- but considering our inconvenience, she would refund half of our purchase price. She recited the total refund amount and assured me that I would see if on our credit card statement within 3-5 days. I further explained that since we were a team from out of state, we collected cash per player and would be refunding the reduction from the amount collected. She again assured me that half of the total bill would be refunded. On Monday March 27, I called again and spoke to Layota. I explained that there was no refund pending on the credit card statement/app. She thought that was ‘strange’ and confirmed that she processed the refund and assured me that she wanted to ‘make it right’. She further explained that if no pending refund appeared within the 3-5 days, she would refund the entire purchase amount for our troubles/inconvenience. She took my contact information with the promise to contact me by the end of the week to be sure it was cared for. No call. I called again Friday evening. I spoke to the male manager- who was completely aware of who I was and our situation. He explained that Layota was not currently working, but he would text her immediately and have her contact me on Saturday April 1st. He verified my contact information before hanging up. No call- again. I called for the fourth time on Monday April 3rd and spoke again to Layota. She again claimed it was ‘strange’ that the refund was not received or showing as ‘pending’. She said she even ‘verified it with her corporate office’. She asked me for the full credit card information and tried again to process the refund. She said ‘ok it says approved’ but let me have your email address so ‘I can send you the screenshot of the confirmation’. I provided my email to her and she repeated it back to me as confirmation. No email received. No refund pending. At the current date/time- and after five phone calls and multiple conversations with ‘managers’ who ‘want to make it right’, I have still not received any refund or resolution to our problem. I am desperate to speak with someone who will actually care for the issue and follow through with the full refund, as promised. Please contact me as soon as possible.