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Olive Garden Taylor Square Reynoldsburg, Ohio. We ate lunch at Olive Garden October 12. Chad was our Waiter and such a happy joyful man. We had great service and you can clearly see how much he loves his job. Just wanted to say Thank You because Dining out has changed since Covid and next time I go in I will ask to be in Chad’s section. The manager that day was great too…

Dirty Disgusting! Took forever to be seated at 1:30 pm. Booth seat was torn up & dirty with food on seat. Water glass had food stuck on inside of glass. Salad bowls were full of water. Napkins on bowls were soaked wet. Lettuce in salad was brown & dirty . Waiter had an attitude. Bread plate was dirty with food on it. Manager didn’t act concerned with the problems. Will NEVER go back! Wish I had taken more pictures but I was so disappointed & upset about the experience!

I went to the Olive Garden on Craig Road and I sat and ate and my server’s name was Chyna it took her an awful long time to get to my table because she was trying to service other tables that came in after I was set she seemed very overwhelmed as she got to my table I heard her talk very negative to one of the other servers. I heard her saying under her breath that they could F-ing wait she apologized for the long wait and mentioned she had a party and would give us free cake for the wait her service was awful she was loud and rude I will never come back to this location it was a very unpleasant visit especially after she filled out her own survey.

I visited your newly built Olive on 1250 E CRAIG RD I believe the store number is 6478. I visited this location last night and I had a horrible experience there is a server In there by the name of Chyna who was extremely loud to the point she was using profanity in the kitchen but you could hear her out on the service floor. I spoke with a manager I believe his name was Charles and I explained to him that I was unpleasant with the service and atmosphere and he asked me what can he do to make things better and I stated honestly nothing I informed him I would not be returning back. that server you have is entirely too loud this isn’t the first time she’s been this loud I came here 2 times before this and nothing has changed. the food is bad and service is terribly bad and Chyna attitude is nasty a little kid was looking at her and she said “Um control your child’s eyes you should teach your child staring is rude” ” She then walked away rolling her eyes at the family sitting across from me. management was informed this location needs secret shoppers a lot of servers are going behind the bar grabbing drinks and not washing their hands when grabbing garnishments. they’re using their bare hands and I reached out to the store general manager Justin McNeal but he doesn’t reply it is like he doesn’t want to deal with his guests’ problems.

Poor service! I recently, visited Olive Garden on Jan 07, 2024., in which I order takeout. I order the Shrimp Alfredo pasta. It took so long to get my food I waited for well over forty minutes over the time they had given me. When I got home I was so hungry and thinking I’m about to eat good. I was sadly mistaken 1.the shrimps were badly burnt, the food was cold top this off I had hair in my food. Who does this? I called and spoke with the Manager Haseem and explained what happened. He apologize and told me I can bring it back and he will replace it or he can email me a gift card for the same price I paid for and it will take about 24-48hrs. I’m starving, tired and it was late. I told him I’m not coming back that was too far and a waste of time and gas. I just want a refund and he said, that Olive Garden doesn’t give refunds. He kept trying to force the gift card on me and I kept saying I want my money back. At this point you’re trying to make me eat somewhere I don’t want to. I eat at Olive Garden all the time but you’re not going to make me accept something I don’t want only because, I knew he was lying. I was so angry I just couldn’t let him off that easy so I return back with the food. Manager John, comes out and I explained the situation to him he said that’s not true you were given the wrong information. We do give refund and he credited my money back to my card It took about five days. I return home highly upset and with no food. To say this, you cannot keep people money and force them to accept what you want them to have. I should have been compensated more appropriately. Very unprofessional and poor customer service.

Signed,

A highly dissatisfied and hungry customer