Reach Out To Maggianos Corporate Office – Complaints – Reviews 

Maggianos, Disappointment. My husband was treating me to a birthday celebration dinner on Sunday, October 27 and the website would not take a reservation. We decide to just drive to Southpark in Charlotte, NC. When we arrived about 6:30 in the evening and asked for a table we were asked if we had a reservation and we replied no. So, the young lady at the reception desk told us that they did not have a table and would only sit us by the bar. However, a large group of about 10 people had just stepped out and we viewed an additional table was open, but she still insisted in sitting us by the bar. We have been there multiple times and never had a problem with or without a reservation. Because it was late in the evening, we did not want to go next door to the Cheesecake Factory restaurant and decided to stay. However, we felt that we were being punished as the staff in the bar are not so attentive and this was supposed to be a special day for me. I am terribly disappointed as to how we were treated and this situation have left me with no desire to want to visit the restaurant again.

Maggianos, Outrageous drink prices and cold food. We attended a luncheon at the Naperville location, order 4 glasses or wine and 2 vodka drinks the bill was $113.00!!! Every course of the family style dinner was served cold!!!!! Poor kitchen management, the chef obviously doesn’t oversee what comes out of the kitchen, was the food prepared the day before?????? Worst ever served!!!!! Also tried to communicate direct on the website never can submit the comments, another problem with web design.

Maggianos, Disappointment. So looking forward to good Italian food but more like fast food and worse! Both eggplant n chicken Parmesan were fried to a crisp n dry. While we didn’t return it because we were hungry, it was tasteless. The food was definitely pre covered with bread crumbs and probably frozen. It had no taste and was over cooked and the sauce had no taste! Sorely disappointed in food! Waitress reported our displeasure to manager and he came to table and asked if we wanted food replaced but said no because it would be same pre prepared foods n not really be very different. Did not feel manager was really very good at handling situation n attitude seemed begrudgingly giving us a card for free drink and appetizer and gave a free dessert to the child with us! Waitress was not happy with our dissatisfaction but we tipped her well and left $5 for dessert we were given. Extremely disappointed with food and do not plan to go back there to use card for drink and appetizer. As a side note, restrooms really need good cleaning on stall walls and corners!

Called for a party of 20. Called 2 times and left a message, no return call. Called again the following day and left a message and then called back a few hours later and finally got a so-called manager and told him I had a party of 20 and he said he couldn’;t guarantee that we would be together and that we had to pre order family style meals. I informed him that we all wanted different food and would have 5 different families. I told him we could not do this and told him to cancel. I am confused on this. What if we showed up and all had different tables. we would all have ordered from the menu and paid seperately and would’ve had no problems. I had just been in there and bought $700.00 worth of Chrismas gift cards and received 7- $20.00 off cards. Not sure I want to use them now with the service that I was just given by them. This location is at the Towne Center in Jacksonville Florida. Called on December 31, 2023 and January 1, 2024. I was so excited about going as we were celebrating my Birthday and my daughter-in-laws.

Good day

Let me start by complimenting you on the service provided by your managers as well as the waitress that attended us during our visit to celebrate our Kids College Graduation.

Janelle was very attentive and made us feel as part of your family specially on how she made sure my elderly parents were taken care and her smile and friendliness was admirable. Before I forget the restaurant is located @ Cherry Hill #201 2000 Route 38, Ste 1180

I also like to at least mention Michael Fuller the Manager who assisted me with the issue I was experiencing since Friday attempting to purchase the gift cards to be used for payment due to the offer that was available. Needless to say, I never received the confirmation on time. I had to purchase the gift cards and he made sure he honored the current special leaving me the purchase made online for $500.00 which I would like to be refunded and the purchase credited to my credit card.

I can go over the details tomorrow, preferably after 3 PM When I will finish work.

Ps. I am not sure if this is the correct site that was giving us issues https://www.maggianos.com/giftcards/

Yours truly