Bonefish Grill is an American casual-dining restaurant chain specializing in seafood, wood-grilled entrées, cocktails, brunch, lunch, and its signature Bang Bang Shrimp. The company was founded in St. Petersburg, Florida, in 2000 and is now owned by Bloomin’ Brands.
Bonefish Grill’s corporate support functions are handled through the Bloomin’ Brands Restaurant Support Center in Tampa, Florida. Guests can call the corporate number and select option 2 for Guest Relations or use Bonefish Grill’s official online contact form.
For a complaint involving one restaurant, begin with the managing partner or manager at that location. Corporate Guest Relations is the appropriate escalation route when the restaurant does not resolve the matter.
Bonefish Grill Corporate Office and Customer-Service Information
- Restaurant Brand: Bonefish Grill
- Parent Company: Bloomin’ Brands, Inc.
- Corporate Address: Bloomin’ Brands, Inc., 2202 N. West Shore Blvd., Suite 500, Tampa, FL 33607, USA
- Corporate Phone Number: 1-813-282-1225
- Guest Relations: Call 1-813-282-1225 and select option 2
- Official Complaint and Contact Form: Submit a Bonefish Grill request
- Restaurant Locations and Local Numbers: Bonefish Grill location directory
- Gift-Card Customer Service: 1-855-751-6946
- Gift-Card Email: bo*********************@*****ab.com
- Dine Rewards Customer Service: 1-877-546-7407
- Dine Rewards Email: Di*********@***********ds.com
- Official Website: www.bonefishgrill.com
- Online Ordering: Order from Bonefish Grill
- Careers: Bonefish Grill Careers
- President of Bonefish Grill: John Bettin
- Bloomin’ Brands CEO: Michael “Mike” Spanos
The Tampa address is a corporate Restaurant Support Center rather than a walk-in customer-service counter. Guests should call or use the official form before mailing documents or attempting to visit.
How to File a Complaint with Bonefish Grill
Bonefish Grill’s online form allows guests to select the department that best matches their concern. Available topics include restaurant experiences, to-go and delivery orders, gift cards, digital experiences, Dine Rewards, catering, and general inquiries.
For the best chance of receiving a useful response:
- Contact the restaurant involved. Call the location and ask for the managing partner or manager on duty.
- Keep the receipt. Save the date, time, location, order number, amount paid, server name, and payment method.
- Explain the requested resolution. State whether you are seeking a corrected charge, refund review, replacement order, apology, reward adjustment, or management response.
- Document the restaurant’s response. Record the names of employees contacted and any promises made.
- Submit the official contact form. Select “Restaurant, To-Go, or Delivery Experience” when the complaint concerns a meal or restaurant visit.
- Call Guest Relations. Dial 1-813-282-1225 and select option 2 when further escalation is needed.
A useful written complaint should include:
- The restaurant’s city and state
- The street address when known
- The visit or order date
- The approximate time
- The receipt or order number
- The food, charge, or service involved
- The names or positions of employees contacted
- Photographs when relevant
- The restaurant manager’s response
- The specific resolution requested
Do not publicly post complete receipt numbers, payment-card information, home addresses, private telephone numbers, medical information, or employee personal details.
Contact the Restaurant or Corporate Guest Relations?
The correct contact depends on the type of problem.
Contact the Local Bonefish Grill For:
- An incorrect or missing menu item
- Cold, overcooked, undercooked, or poorly prepared food
- Restaurant cleanliness
- Server, bartender, host, or manager conduct
- A billing or tip concern
- A local refund request
- A reservation problem
- An order that is waiting for pickup
- A missing catering item
- An accessibility issue at the restaurant
- A lost item
Contact Bonefish Grill Guest Relations For:
- A complaint not resolved by restaurant management
- A manager who has not responded
- A disputed charge that remains unresolved
- A serious service or employee complaint
- A concern involving the managing partner
- A company policy or advertising concern
- A repeated problem at one location
- A complaint involving multiple departments
Corporate Guest Relations may contact the restaurant’s operating team for additional information. Keep the original receipt and provide accurate dates so the transaction and employees involved can be identified.
Incorrect Charges and Refund Complaints
Billing complaints can involve:
- Being charged for another guest’s order
- A duplicate card transaction
- An incorrect menu price
- An item added to the bill by mistake
- An incorrect tip
- A promised credit that has not appeared
- A canceled order that was still charged
Review the itemized receipt before leaving the restaurant whenever possible. Ask the manager to provide a corrected receipt or written confirmation when a refund is approved.
Card refunds may take several business days to appear after the restaurant submits them. A pending bank authorization may also appear temporarily even when the final charge is correct.
If the amount has fully posted and the restaurant does not correct an unauthorized or incorrect charge, contact Guest Relations and follow the billing-dispute instructions provided by the card issuer.
Food-Quality and Order Complaints
Report food-quality concerns promptly so restaurant management has an opportunity to inspect the meal and offer a replacement.
Potential complaints may involve:
- Incorrectly cooked fish or meat
- Cold food
- Missing sides or sauces
- Portion or presentation concerns
- A menu item that appears different from the description
- A foreign object
- Spoilage or unusual odor
- Packaging problems with a to-go order
Keep the food, packaging, and receipt until the manager provides instructions. Photograph the meal when the appearance or condition is important to the complaint.
Stop eating food that may be unsafe. A suspected illness, allergic reaction, choking incident, or other emergency requires appropriate medical attention rather than waiting for a customer-service response.
Serious sanitation concerns may also be reported to the local or state health department responsible for inspecting the restaurant.
To-Go and Online-Order Complaints
For an order placed through Bonefish Grill’s website or app, contact the restaurant preparing the order.
Common problems include:
- Missing food
- The wrong entrée or side
- An unavailable item
- A delayed pickup
- Cold food
- An incorrect customization
- A duplicate order
- A payment or promotional-code error
Check the confirmation to identify the restaurant, pickup time, order number, and payment total.
When an order was placed through DoorDash, Uber Eats, Grubhub, or another third party, that platform may control delivery tracking, driver complaints, cancellations, and refunds. Bonefish Grill should still be notified about food preparation, packaging, or missing restaurant items.
Delivery Complaints
A delivery complaint may involve both Bonefish Grill and a third-party delivery provider.
Contact Bonefish Grill for:
- Incorrectly prepared food
- Missing restaurant items
- Food-quality concerns
- Packaging problems
Contact the delivery platform for:
- A missing delivery
- An order delivered to the wrong address
- A driver complaint
- Delivery tracking
- A platform fee
- A refund controlled by the platform
Keep screenshots of the order, delivery status, platform messages, and photographs of what was received.
Bonefish Grill Gift-Card Complaints
Gift-card support is handled separately from ordinary restaurant Guest Relations.
Call 1-855-751-6946 or email [bo*********************@*****ab.com](mailto:bo*********************@*****ab.com” data-original-string=”gUFdRac2vjTtpmmQRdL5hw==b37PXdzpte13Ifeo/0YUv1+3MJZ+nSAI3Iw08Crpm42DDJUXiatSWqEzdk0/Zzqfp5AWsfFaPzaossSRdgn9fRsBAEGnYZ+mz/2a+gIwMs0EwN8xB25wfzIiN5j4NnLPTAz8mIjltBz0tYMtYAafS1YuGLS7xrUPS4X0v5THHGn+NQDVi5FPZnGpQy45UsmgDOkd676vWlSKeupMqCUBPcje3ogBdSsygwOPpBq9/dNfX8hK/yTctLdpAUUsNeHHAukEdOZs2lZVCl3jFyyvr8gaLxrQxHKD8V9O6McoCj7+rbWD7Kg/CJCAdziHXpsxz6XjdV/69Qt45MoqKrINHX25zO6Nf9GdulLsrUzehoe7HF0sdv8La2KrV4QCGePXWyYwUZP7cHht1Mqr5yXiLhY6AwVLHJL5HHnPMmKaSgPJt7vVyv1nCrOiEqa9/32YhYlhSUYl2443Vj7Kb0T1iFM/NrK2Yk6obzFVgG24EHmRtwCTpaDML55OJWbVWtLB+OjQ9BiahpoK8YF+SdOr9mWf2IzLjCJCtb0RtihdDiv/DhHlNvQKhBo6CUmli6ndIYZsijiYtaW0UoL7Ub8HGZa9sSwWnFLpjduDmk6J82TTuhuF6r2wOgeslV6c0mDC3jO5rqJkn7TEoXGnnsgFmERrLIq5ibgXiW+CLT0sYrF5o2rMVYOXihnTWBzT2CkjFz5DQG6Lo9rs9CrkEurO+gjRPTVliSXJBh/0huu0+defDUBunsDV0KltIaSvhSGMVg85bUc46wmC2xxkDVc1CZKijajfWL/awAK4HhUqz9DRyRh00nVZsJ836zIGJIU/FcuVcKrfdHASaI0u0x9ekbqn38ZE1GW5IwkPBQkRI+UImT/El0I7TmPSn0mGVBBA+PNzchIH2CaifxE4q89iAEDEbbzDYLxWM8z3vSqVCf5benxhGaE5LFOYdAfOTz8PaU72VXHNeLB8e+Jqtz1nzn7xkWu4ILTy4ZzaPjcgavXwUdeOS78zquoYJv+jfj5mdLva4r/B6QzxConcJQHbMKZ9nP9Fh2nWNHj/eeDiaTi4lP3v/b3kfufPjkBujx9eu4NK6K6cqJ0RFT0W54Z0gkVYeQT+NxBx28mHVIMGSRUR9TCMLjchGshyCBrwPNvm2YmZS17Qz9BoTr7at0YHBzsc6bFzxyEMxtwexMsmtaZXx3t7Sj6xig/yQ7PguPy7D4TY9E9mrZOBloDAWAtEhcKA5YAHdM/mr7jeqB9aHcuuJSdtKCaj5iOMW15RuICs4xnSLLyXI8yMDP/1i2pzeIXPv41dSCQMuqpByD+hy5wk06d/lW4pC4ObJ41bkyS6TdBIJXv5yo80IL987J8tf7WZ2cmbq9TyGFSeeaXnIbFrV/+cCeTsygZS8q4rL6uJs/XSKWe4NM/j9By2WY3MSMv8iKri89x2KjP71zxT44XIqM6n88Pk8eIt1SB+nEgcjjsxOGimcap6tSQZcaJg0AqBP/ifT1Zk91V6UEWV0H5XwOFaUlSuRTbpaTq1ZKSW2t7/6awQO35qi0GS8Swvtg8U+4FBL5W0MSruGN0+u2J4mZfjqr3Vx4waYcgHNhOxnKbgSMuImO8y0xp44pKPIWbkxaWC3/eiicoW5MArUev+W2k0/UJOJacFkqbUNe3tWxQQEnxm6g/V9VFvWgp6yn8HuHwbvSDX6N44nlD1+bky0HOm/TpYm1zas1AlAMMbHsuFk7B0q2s0CY47lL/aibB2A==” title=”This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.) for:
- A physical gift-card order
- An e-gift card that was not delivered
- A gift-card balance question
- An activation problem
- A damaged card
- A card that is not being accepted
- A technical issue with a gift-card purchase
Bonefish Grill states that its regular gift cards do not expire and are not charged inactivity fees. Promotional or bonus cards are different and may have stated activation dates, expiration dates, or purchase restrictions.
Read the terms printed on a bonus card or promotional email before attempting to use it. A holiday bonus card should not automatically be treated as a permanent gift card.
Gift cards can generally be used at participating Bloomin’ Brands restaurants in the United States, including Bonefish Grill, Outback Steakhouse, Carrabba’s Italian Grill, and Fleming’s.
Do not post a complete gift-card number, PIN, barcode, or balance publicly.
Dine Rewards Complaints
Dine Rewards is a shared loyalty program for participating Bonefish Grill, Outback Steakhouse, Carrabba’s Italian Grill, and Fleming’s restaurants.
For account help, contact:
- Phone: 1-877-546-7407
- Email: Di*********@***********ds.com
Published support hours are Monday through Friday from 8:00 a.m. to 9:00 p.m. Eastern Time and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. Eastern Time.
Dine Rewards complaints may involve:
- Missing points
- A visit that was not credited
- An expired reward
- An inaccessible account
- An incorrect email address or phone number
- A reward that did not apply
- Difficulty linking a restaurant visit
Keep the restaurant receipt. Dine Rewards points generally expire six months after being earned, while issued rewards are generally valid for 90 days.
Alcohol, gift cards, delivery fees, third-party delivery and takeout orders, third-party catering orders, discounts, taxes, and tips may not count as qualified spending.
Reservation and Wait-Time Complaints
Reservations can be made online or by calling the restaurant. Walk-ins are also accepted, subject to availability.
A reservation does not always guarantee immediate seating. Restaurant demand, table availability, party size, staffing, and guests remaining longer than expected can affect the actual seating time.
For a reservation complaint:
- Confirm the correct location.
- Save the reservation confirmation.
- Arrive by the stated time.
- Notify the host when the complete party is present.
- Ask for a manager when the delay is substantial.
- Document any accommodation or resolution offered.
Contact Guest Relations when a serious reservation concern is not addressed by the restaurant.
Catering Complaints
Bonefish Grill offers catering through participating locations. Catering complaints should begin with the restaurant or catering team that accepted the order.
Before the event, confirm:
- The pickup or delivery date
- The expected arrival time
- The menu and quantities
- The number of guests
- Included serving utensils
- Sauces, sides, and condiments
- Allergen questions
- Payment and cancellation terms
Report missing food or a delayed order immediately. Keep the order confirmation and take photographs when the quantity or condition of the food is disputed.
Use the Bonefish Grill contact form and select “Bonefish Grill Catering Inquiries” for a concern that requires additional review.
Nutrition, Allergy, and Gluten-Free Concerns
Bonefish Grill publishes nutrition and gluten-free information through its website. Recipes, suppliers, preparation methods, and menus can change.
Guests with food allergies should:
- Review the current allergen or nutrition information.
- Tell the server and manager before ordering.
- Ask about ingredients and shared cooking areas.
- Confirm sauces, marinades, dressings, and garnishes.
- Avoid relying solely on an older online menu or review.
A restaurant cannot necessarily eliminate every risk of cross-contact. Guests with severe allergies should make decisions based on their individual medical needs and the information provided by restaurant management.
Health and nutrition questions can also be submitted through Bonefish Grill’s official contact form.
Employee and Employment Complaints
Job applicants can search for restaurant and corporate positions through the Bloomin’ Brands careers website.
Current and former employees should normally begin with:
- The managing partner
- The restaurant’s regional or joint-venture partner
- The Human Resources contact listed on employment documents
- The payroll or benefits provider
- The company reporting channel applicable to the concern
An ordinary Guest Relations form may not be the correct route for payroll, benefits, employment verification, leave, workplace conduct, or personnel-record requests.
Do not post Social Security numbers, schedules, payroll documents, tax records, medical-leave details, or coworker personal information in a public review.
Who Owns Bonefish Grill?
Bonefish Grill is owned by Bloomin’ Brands, Inc., a publicly traded restaurant company listed on Nasdaq under the ticker symbol BLMN.
Bloomin’ Brands also operates:
- Outback Steakhouse
- Carrabba’s Italian Grill
- Fleming’s Prime Steakhouse & Wine Bar
The company owns, operates, and franchises more than 1,450 restaurants across its portfolio. Bonefish Grill had approximately 160 company-owned and franchised restaurants at the end of Bloomin’ Brands’ 2025 fiscal year.
Some locations may be operated under franchise or other ownership arrangements. Local operating responsibilities can therefore vary by restaurant.
Who Is the President of Bonefish Grill?
John Bettin is Senior Vice President and President of Bonefish Grill. He was appointed in 2025 and is responsible for the brand’s domestic operations and development.
Michael “Mike” Spanos is Chief Executive Officer of Bloomin’ Brands.
For an ordinary dining, billing, takeout, gift-card, or employee complaint, the local manager and Guest Relations are generally more effective contacts than a senior executive.
A Brief History of Bonefish Grill
Bonefish Grill was founded in St. Petersburg, Florida, in 2000 by Tim Curci and Chris Parker.
The restaurant was developed as a polished-casual seafood concept offering fish from around the world, wood-grilled entrées, cocktails, wine, and attentive table service.
Bloomin’ Brands’ predecessor acquired an interest in the young chain shortly after it opened. Bonefish Grill subsequently expanded across the United States.
The brand is particularly known for:
- Bang Bang Shrimp
- Seafood and fish entrées
- Wood-grilled dishes
- Seasonal menu selections
- Handcrafted cocktails
- Social Hour
- Brunch and lunch at participating locations
- Family bundles and catering
Menus, prices, hours, brunch availability, and promotions vary by restaurant.
Bonefish Grill Reviews and Complaints
Five reader reviews are currently visible on this CorporateOfficeHeadquarters.com page.
Reported concerns include:
- An alleged overcharge involving another customer’s order
- A promised card credit that allegedly did not appear
- Difficulty receiving a response from restaurant management
- A request to restore a discontinued filet-mignon Eggs Benedict item
- A guest being charged for a salad delivered by mistake
- An allegedly confrontational interaction with a manager
- Expired promotional bonus cards
- A complaint that allegedly received no response
One reviewer stated that the food and service were good before a billing disagreement occurred. Another described being a regular customer before experiencing an unresolved overcharge.
The visible reviews primarily concern billing, management responses, promotional cards, discontinued menu items, and difficulty obtaining follow-up.
These comments represent individual experiences and do not establish that every Bonefish Grill restaurant, manager, promotion, or customer-service case will have the same result.
Bonefish Grill Competitors
Bonefish Grill competes with seafood, polished-casual, steak, and full-service restaurant chains, including:
- Red Lobster corporate office
- Legal Sea Foods
- Yard House corporate office
- Joe’s Crab Shack corporate office
- Eddie V’s
- McCormick & Schmick’s
- Chart House
- Ocean Prime
- Seasons 52
- The Capital Grille
Local seafood restaurants, steakhouses, and independent polished-casual restaurants also compete with Bonefish Grill.
Official Bonefish Grill Resources
- Bonefish Grill Official Website
- Bonefish Grill Contact and Complaint Form
- Bonefish Grill Locations
- Bonefish Grill Online Ordering
- Bonefish Grill Menu
- Bonefish Grill Gift-Card Support
- Dine Rewards
- Bonefish Grill Nutrition Information
- Bonefish Grill Careers
- Bloomin’ Brands Corporate Website
- Bloomin’ Brands Executive Leadership
Frequently Asked Questions About Bonefish Grill
Where is the Bonefish Grill corporate office?
Bonefish Grill’s parent company, Bloomin’ Brands, is headquartered at 2202 N. West Shore Blvd., Suite 500, Tampa, FL 33607.
What is Bonefish Grill’s corporate phone number?
The corporate phone number is 1-813-282-1225. Select option 2 for Guest Relations.
How do I complain to Bonefish Grill?
Contact the restaurant manager first. If the matter remains unresolved, use Bonefish Grill’s official contact form or call 1-813-282-1225 and select option 2.
How do I complain about a to-go or delivery order?
Use the official form and select “Restaurant, To-Go, or Delivery Experience.” Contact the restaurant for food-preparation problems and the delivery platform for driver or platform-controlled refund issues.
What is Bonefish Grill’s gift-card phone number?
Call 1-855-751-6946 for Bonefish Grill gift-card assistance.
Do Bonefish Grill gift cards expire?
Regular Bloomin’ Brands gift cards do not expire or have inactivity fees. Promotional and bonus cards may have separate expiration dates and restrictions.
What is the Dine Rewards phone number?
Call 1-877-546-7407 or email [Di*********@***********ds.com](mailto:Di*********@***********ds.com” 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How do I report missing Dine Rewards points?
Keep the restaurant receipt and contact Dine Rewards. Provide the restaurant location, visit date, receipt details, and account email or phone number.
How do I request a Bonefish Grill refund?
Begin with the restaurant that processed the charge. Keep the receipt and ask for written confirmation when a refund is approved. Escalate unresolved concerns to Guest Relations.
How do I report an incorrect credit-card charge?
Contact the restaurant manager immediately. Obtain a corrected receipt or refund confirmation and retain your original receipt. Contact Guest Relations if the charge is not corrected.
Does Bonefish Grill accept reservations?
Yes. Reservations are available online or by calling the restaurant. Walk-ins are also welcome, subject to availability.
Who owns Bonefish Grill?
Bonefish Grill is owned by Bloomin’ Brands, Inc., which also operates Outback Steakhouse, Carrabba’s Italian Grill, and Fleming’s.
Who is the president of Bonefish Grill?
John Bettin is Senior Vice President and President of Bonefish Grill.
Can I visit the Tampa office to make a complaint?
The Tampa address should not be treated as a walk-in customer-service center. Call Guest Relations or use the official complaint form first.
Can CorporateOfficeHeadquarters.com resolve my Bonefish Grill complaint?
No. CorporateOfficeHeadquarters.com cannot access restaurant transactions, issue refunds, add Dine Rewards points, replace gift cards, contact restaurant managers internally, or require Bonefish Grill to respond.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes independent corporate-contact and consumer-help information.
This page distinguishes the local restaurant, Bonefish Grill Guest Relations, Bloomin’ Brands’ corporate office, gift-card support, and Dine Rewards support. It also explains how to prepare and escalate dining, billing, takeout, delivery, rewards, and promotional-card complaints.
Corporate addresses, phone numbers, executives, restaurant locations, menus, rewards, promotional terms, hours, and complaint procedures can change. Confirm important information through Bonefish Grill and Bloomin’ Brands before mailing documents, traveling to an office, or making a purchase.
Page Update Note
Last Updated: July 21, 2026
This Bonefish Grill page was substantially rebuilt to verify the Tampa corporate address and Guest Relations phone route, add the official topic-based complaint form, distinguish restaurant support from gift-card and Dine Rewards support, update leadership, explain billing, refund, food-quality, takeout, delivery, reservation, catering, allergy, and employee concerns, preserve and optimize the existing image, summarize visible reader reviews, and target current Bonefish Grill corporate-office and customer-service searches.
Share Your Bonefish Grill Experience
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Share the restaurant city and state, date of the experience, support route used, approximate response time, requested resolution, and whether the problem was resolved.
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Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, or operated by Bonefish Grill, Bloomin’ Brands, any Bonefish Grill restaurant, franchisee, delivery platform, gift-card provider, payment processor, or related company.
Corporate addresses, telephone numbers, executives, restaurant locations, menus, ingredients, hours, rewards, promotions, refund decisions, gift-card terms, and complaint procedures may change. This page does not provide legal, medical, allergy, nutrition, employment, financial, privacy, or consumer-rights advice.