Reach Bonefish Grill Corporate Office 

Dirty! We are Bonefish customers since Bonefish had white tablecloths in Stuart, FL; meaning pretty much from the beginning and have seen the changes over time. At that time, you almost felt you had to go to Bonefish ALL dressed up including in a tuxedo.

What we experienced last Sunday (our Anniversary) was pretty much the bottom, if not rock bottom of a restaurant. Wonder if it could go even lower, time will tell.

We went for a lunch, or so we thought and the first thing we experienced after seating and ordering 2 Merlot was black things over the white paper.

I was under the impression they did not change the paper after the last customers and sorry, I did not take a picture of it and just used the card to swipe the stuff from the paper over the side. Too late I realized they were actually tiny dead black ants because one was left on the table and I had a closer look at it.

The bread came with the olive oil dip and I broke off a piece of bread, broke a piece off of that one, and dipped it. After the 3rd piece of dipping, I noticed something really thick black in the dip, it seemed to be soft but that was the end for me eating, dipping bread.

Wonder if it was some grease dripping down somewhere in the kitchen right into the oil. Just a thought.

I opened my napkin with forks and knife and looked at it, well, look for yourself at the enclosed pictures after also the Merlot came.

Now we were finally ordering but honestly, I did not feel like eating really something so we only ordered a tempura sashimi.

We actually did not say anything at that time since we did not want to upset anybody and maybe “spoiling” our order.

Then came the food and that was the time I told the fellow to bring us 2 new clean empty glasses and clean new forks and knives. We poured the wine ourselves into the clean glasses.

All the greasy oily marks on the glasses are not very good visible, I guess you have to take my word for it but then maybe I am expecting too much for $7.90 a glass.

The spot you see marked is actually on the inside of my glass, I assume some “food rest over” from the last customer, and the same seems to count for the “tools”.

Forks and knife replacement would have not been needed since we had eaten the tempura with the enclosed chopsticks. Glad they came in a paper package.

The plate with the food had actually all the greasy fingerprints of all the people who touched it too.

I guess I don’t have to tell you how my old 5-star rating is going in the meantime for Bonefish.

Bonefish Grill, Server went above &; beyond with poise, class &; fantastic customer service. I have recently had a GI surgery. Dining at restaurants has been a struggle. In addition, I have a four year old that never makes dining out a fun experience. This particular server (Hope N. @ Bonefish Grill Upper St. Clair, PA) went above and beyond to extend courtesy grace and understanding to my family and always with a genuine smile and a “no problem” attitude. I’ve never written a corporation about service I have had but Hope N. was worth the extra effort. She alone will keep me coming back, and spreading the word about the kind of people you hire. Thank you!