Reach Red Lobster Corporate Office Headquarters 

Red Lobster, Poor kitchen service and food. My wife and I chose to go to your restaurant on February 1, 2025, to celebrate our 48th wedding anniversary. We were greatly disappointed with the quality of the food, and the quality of the service from kitchen. My wife had ordered an appetizer, lobster on some sort of cracker or bread. After waiting a long time, we asked our waiter why the hold-up? He said another waiter/server had taken my wife’s order. So, he needed to order another one. When she got it, it was lukewarm, and her first bite had a piece of shell in it. She refused to eat it and had it returned. She did not want another one. She also ordered the asparagus. What she got was also lukewarm and was the most anemic, skinny, toothpick sized asparagus we had ever seen. She also sent that back. She did not want it replaced. She had lost her appetite completely. I ordered a double order of the fried shrimp with a “loaded” baked potato. The shrimp was fine. But the baked potato was dried out and they definitely did not Load the baked potato. There was very little topping put on it. It was a disgrace. I ate what I could of it. All we wanted to do is leave. We used to like Red Lobster. You are a sorry excuse for a restaurant in Frederick County, or anywhere. We feel the waiter did his job well. We were pleased with his service. It’s a shame he has to try to earn a living where the cooks and management tie his hands. He did his best trying to come up with excuses to save your reputation. Let’s face it. It was terrible. Our bill was adjusted for the food returned. Considering how bad everything was, we should have demanded the entire cost of the bill be subtracted. We will not be coming back to Red Lobster again. It would be nice if you reimbursed us for what we did pay. The waiter should still get his tip. He did his job.

Red Lobster, Gluten Free Cheddar Bay Biscuit Mix from the grocery store. Thank you from the botttom of our happy tummies. It is not often we get excellent top notch gluten free products. The Gluten Free biscuit mix is superb. Keep up the good work, its enjoyed by all. ❤️#41449 47397.❤️

Red Lobster, Family Christmas Dinner Celebration Disaster. On December 20,2024 I contacted one of your restaurants in Johnson City TN.37601 and requested reservations for a party of 12 for December 25th at 5pm. The young lady took the information and confirmed the information as well as my phone number. I failed to inquire of her name as I didn’t see a need for it. Today, December 25, 2024 at 4:40pm, my party arrived. I approached the greeter station and identified myself and that I have a 5pm reservation for a party of 12, I was immediately advised they only reserve for 10 guests, and my reservation wasn’t in the system. I requested to see manager on duty, she arrived and went through the same spiel to show me there was no reservation for 12 guests, but we can put you on the waiting list and there is a 90-minute wait, she made no effort to accommodate my party. We had a 40-minute commute to traverse to the location. Meanwhile my son was standing close to the greeter station an overheard there was another reservation that fell through the cracks, and on of the greeter staff indicated to another employee that she was sure she put the reservations in the computer, evidently not. I’m sure your establishment cannot afford too many of these complaints.

Red Lobster, Food is not what it use to be. Our group from the local hospital we are volunteering at and get together to celebrate life and we have been there more than once. However, I have never had an experience like this before. There are 5 of us and 3 out of the 5 were not happy with the food. The soup was so watery and cold it was sent back, one of our knives was dirty and had something on it had to get a new one, the baked potato was so small for the price and I had asked for a loaded potato which it didn’t look like in the past, the salads looked okay until you put the dressing on them, the ranch was watery and to be honest my stomach has not been the same for over 24 hrs. What is going on there? Is there a problem in the kitchen or with management please someone step in or do you need a mystery shopper to keep you informed.

Red Lobster, Change in Tartar sauce. You changed your traditional tartar sauce to something that is not as good! Yes it is a tartar sauce but not the traditional tartar sauce that Red Lobster has been known by. We would buy it by the pint and have at home also. The one served now is no where near the traditional tartar sauce.