Joe’s Crab Shack Corporate Office: Headquarters & Complaints 

Joe’s Crab Shack headquarters is located in Houston, Texas, through its parent company, Landry’s, Inc. Customers searching for the Joe’s Crab Shack corporate office commonly need help with a restaurant complaint, food or service concern, gift card, Landry’s Select Club account, delivery order or unresolved location issue. The Houston corporate office is an administrative headquarters, so most guest complaints should begin with the restaurant manager or Landry’s customer-feedback process.

Joe’s Crab Shack Corporate Office and Headquarters Information

Joe’s Crab Shack is part of Landry’s, Inc., headquartered at 1510 W. Loop South in Houston, Texas.

Where Is Joe’s Crab Shack Headquarters Located?

The Joe’s Crab Shack headquarters location is associated with Landry’s, Inc. at 1510 W. Loop South, Houston, Texas 77027. Landry’s owns and manages a large portfolio of restaurant, hospitality, entertainment and gaming brands.

The Houston headquarters is an administrative corporate office. It is not an ordinary Joe’s Crab Shack restaurant, reservation desk, takeout counter, gift-card service center or public walk-in complaint office.

A Houston headquarters address does not necessarily mean there is a currently operating Joe’s Crab Shack restaurant nearby. Use the official store locator to verify current restaurant locations, telephone numbers and hours.

How To File a Joe’s Crab Shack Complaint

For the quickest response, use the route that matches the problem.

Food or Restaurant-Service Complaint

Contact the restaurant where the experience occurred and ask for the manager. Restaurant management is generally best positioned to investigate:

• Food preparation or temperature
• An incorrect order
• Employee conduct
• Long wait times
• Cleanliness
• Dining-room conditions
• Missing takeout items
• A restaurant-level refund request

If the manager cannot resolve the issue, use the Landry’s customer-feedback page and select Joe’s Crab Shack.

Food-Safety or Allergy Concern

Notify the restaurant manager promptly. Include the restaurant location, date, approximate time, food ordered and a factual description of the concern.

For an immediate medical emergency, contact emergency services. A serious unresolved sanitation or food-safety concern may also be reported to the appropriate local health authority.

Do not mail food samples to the Houston corporate office unless Landry’s provides specific handling instructions.

Takeout or Online Order Problem

Contact the restaurant that prepared the order. Have the order confirmation, receipt, pickup time and list of missing or incorrect items available.

If the order was placed through DoorDash, Uber Eats, Grubhub, Postmates or another delivery service, that platform may control the refund or account-credit process. Contact both the restaurant and the delivery provider when responsibility is unclear.

Reservation, Party or Catering Question

Contact the selected restaurant directly. Reservations, group capacity, private spaces, catering availability, deposits and event policies vary by location.

The Houston corporate telephone number is not the best first route for a location-specific reservation or event inquiry.

What To Include in a Joe’s Crab Shack Complaint

A useful complaint should include:

• The restaurant city, state and street location
• The date and approximate time
• The check or receipt number
• Whether the order was dine-in, takeout, catering or delivery
• The menu items involved
• A concise description of what happened
• The manager or support route already contacted
• The response received
• The specific resolution requested

Retain the original receipt and submit a redacted copy when needed. Remove full payment-card numbers, gift-card PINs and unrelated personal details.

Joe’s Crab Shack Complaint Escalation Steps

1. Contact the restaurant manager. Explain the problem while the details are still recent.
2. Keep supporting information. Save the receipt, order confirmation, photographs and relevant communications.
3. Submit Landry’s customer feedback. Select Joe’s Crab Shack and the correct restaurant location.
4. Call Landry’s toll-free contact. Use 1-800-552-6379 if additional assistance is needed.
5. Contact the Houston corporate office when appropriate. The Landry’s corporate number is 1-713-850-1010.
6. Request a reference number or written response. Keep it with the complaint records.

Describe firsthand events and avoid unsupported accusations about individual employees. A clear chronology and requested resolution are generally more useful than repeated messages containing different information.

Joe’s Crab Shack Gift Card Help

Joe’s Crab Shack participates in the Landry’s gift-card program. According to the official Joe’s FAQ, Landry’s gift cards may be used at participating restaurants across the Landry’s portfolio.

• Online gift-card order and balance support: 1-844-234-7833
• Published support hours: 8:00 a.m. to 8:00 p.m. Eastern Time
• Gift-card information: Joe’s Crab Shack Gift Cards

Participation can differ at franchised or licensed locations. Verify that a restaurant accepts the card before ordering.

Never publish a gift-card number, PIN, barcode or balance-check information. Be cautious of anyone requesting payment with a gift card or promising to restore a balance in exchange for a fee.

Landry’s Select Club Help

Joe’s Crab Shack participates in Landry’s Select Club, the multi-brand Landry’s loyalty program.

For account access, registration, profile corrections, missing credentials or other membership questions, call 1-866-995-6925 or visit the Landry’s Select Club website.

Landry’s Select Club rules state that points are generally earned at the time of purchase. Keep the dining receipt until the transaction and any eligible rewards appear correctly.

Do not post a membership number, account email, password or reward barcode in a public review.

Joe’s Crab Shack Careers and Employee Concerns

Joe’s Crab Shack employment opportunities are listed through the official Landry’s careers portal. Job categories may include:

• Restaurant management
• Servers and bartenders
• Hosts
• Kitchen positions
• Corporate opportunities
• Other Landry’s restaurant and hospitality roles

Applicants should use the contact information provided with the job listing. Current employees should use authorized management, Human Resources, payroll, benefits, leave or workplace-reporting channels.

Do not publish Social Security numbers, employee identification numbers, payroll records, medical information, schedules or private workplace communications in the comments.

Joe’s Crab Shack Scam and Impersonation Warning

Scammers may imitate Joe’s Crab Shack or Landry’s through fake gift-card offers, restaurant coupons, sweepstakes, employment messages and customer-service telephone numbers.

Warning signs include:

• A prize requiring advance payment
• A request for payment by gift card or cryptocurrency
• A job offer requiring payment for equipment or training
• A request for a password or verification code
• A refund offer requiring remote access to a telephone or computer
• A website or email address using a misspelled company domain

Verify unexpected messages through JoesCrabShack.com, LandrysInc.com or the restaurant’s official location page.

About Joe’s Crab Shack

The first Joe’s Crab Shack opened in Houston, Texas, in 1991. The concept became known for casual seafood, crab buckets, seafood boils, fried shrimp, fish dishes, cocktails and a beach-themed atmosphere.

Landry’s originally acquired Joe’s Crab Shack in 1994 and repurchased the brand in August 2017. Joe’s Crab Shack remains part of Landry’s restaurant portfolio.

Individual restaurant menus, specials, prices, reservation availability, delivery services and operating hours can vary. Use the official location page for current information before visiting.

Joe’s Crab Shack Competitors

Joe’s Crab Shack competes with seafood restaurants, casual-dining chains and local seafood establishments. Related corporate-office pages include:

• Captain D’s Corporate Office
• Red Lobster Corporate Office
• Bonefish Grill Corporate Office
• Long John Silver’s Corporate Office
• Bubba Gump Shrimp Co. Corporate Office
• Landry’s Corporate Office

Joe’s Crab Shack Reviews and Complaints

CorporateOfficeHeadquarters.com currently displays one Joe’s Crab Shack review, dated January 29, 2024, with a rating of 1 out of 5 stars.

The reviewer describes dissatisfaction with the crab legs, fish and the reported appearance and taste of the crab meat. Fried shrimp was identified as the satisfactory part of the meal. The review does not identify a restaurant location.

This is one unverified individual account. It should not be treated as proof of unsafe food, a companywide quality problem or the experience at every Joe’s Crab Shack restaurant.

Joe’s Crab Shack Corporate Office Frequently Asked Questions

Where is Joe’s Crab Shack headquarters located?

Joe’s Crab Shack headquarters is associated with Landry’s, Inc. at 1510 W. Loop South, Houston, TX 77027.

What is the Joe’s Crab Shack corporate office phone number?

The Landry’s corporate-office phone number is 1-713-850-1010. This is a corporate switchboard, not a dedicated restaurant Customer Service line.

What is the Joe’s Crab Shack customer-service number?

Landry’s publishes the toll-free contact number 1-800-552-6379. Location-specific complaints should begin with the restaurant manager and official feedback form.

How do I complain about Joe’s Crab Shack?

Contact the restaurant manager first. If the problem remains unresolved, use Landry’s customer-feedback page, select Joe’s Crab Shack and identify the restaurant involved.

Does Joe’s Crab Shack publish a general customer-service email?

A general Joe’s Crab Shack complaint email is not prominently published. Use the official Landry’s customer-feedback route, the applicable restaurant or the published telephone numbers.

Is there a Joe’s Crab Shack restaurant in Houston?

The corporate headquarters is in Houston, but the headquarters is not a restaurant. Use the official Joe’s Crab Shack store locator to confirm whether a restaurant currently operates in Houston or a nearby area.

Who owns Joe’s Crab Shack?

Joe’s Crab Shack is part of Landry’s restaurant portfolio. Landry’s repurchased the brand in August 2017.

Is Joe’s Crab Shack still in business?

Yes. Joe’s Crab Shack remains an active restaurant brand. Individual locations can close or change hours, so verify the specific restaurant through the official store locator.

How do I contact Joe’s Crab Shack about a gift card?

Call 1-844-234-7833 for online gift-card order or balance assistance. Keep the card number and PIN private.

How do I contact Landry’s Select Club?

Call 1-866-995-6925 or use the Landry’s Select Club website.

Is CorporateOfficeHeadquarters.com affiliated with Joe’s Crab Shack?

No. CorporateOfficeHeadquarters.com is an independent corporate-information and consumer-review website.

Official Joe’s Crab Shack and Landry’s Resources

• Official Joe’s Crab Shack Website
• Joe’s Crab Shack Store Locator
• Joe’s Crab Shack FAQ
• Joe’s Crab Shack Gift Cards
• Landry’s Customer Feedback
• Landry’s Corporate Contact Information
• Landry’s Joe’s Crab Shack Brand Page
• Landry’s Select Club
• Landry’s Careers

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com independently researches corporate contact information and provides an open forum for consumer reviews. This update compared the existing page with current Joe’s Crab Shack and Landry’s contact pages, brand information, location resources, company history, gift-card support and loyalty-program information.

Corporate telephone numbers, restaurant locations, operating hours, menus, support routes and program rules can change. Verify important information through the official company websites.

Page Update Note

This page was updated on August 17, 2026. The update verified the Houston headquarters location and corporate telephone number, added Landry’s toll-free contact and customer-feedback route, distinguished the corporate switchboard from guest support, added gift-card and Landry’s Select Club contacts, expanded complaint guidance, reviewed the visible customer rating and preserved the existing URL and WordPress image.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with, endorsed by or sponsored by Joe’s Crab Shack, Landry’s, Inc., Landry’s, LLC, Landry’s Select Club, any Joe’s Crab Shack restaurant, franchisee, delivery platform or gift-card provider.

This page is provided for corporate-information, review and complaint purposes. It is not medical, legal, employment, food-safety, financial or privacy advice.

Share Your Joe’s Crab Shack Experience

Have you contacted Joe’s Crab Shack about food, service, takeout, delivery, a restaurant location, gift card, Landry’s Select Club account or corporate complaint? Share the restaurant city and state, approximate date, general concern, contact route used and whether the problem was resolved.

Do not publish payment-card numbers, gift-card numbers or PINs, loyalty account information, passwords, private employee information, medical details, home addresses, personal telephone numbers or email addresses.