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  • Captain D’s Corporate Office, Headquarters Address & Phone Number

Captain D’s Corporate Office, Headquarters Address & Phone Number 

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Many people search for the Captain D’s corporate office when they need the Captain D’s headquarters address, corporate number, customer service route, or a way to escalate an unresolved seafood restaurant complaint. Captain D’s is headquartered in Nashville, Tennessee, and is known for quick-service seafood, fish, shrimp, chicken, sides, hushpuppies, and sweet tea.

Captain D’s Corporate Office and Headquarters Contact Information

Captain D’s corporate office information is often searched as Captain D’s headquarters, Captain D’s corporate office, Captain D’s corporate phone number, Captain D’s corporate number, or where is Captain D’s corporate office. The information below separates headquarters details from guest feedback, restaurant complaints, and special support routes.

Captain D’s current official contact page directs guests to a guest comment form where they can select the restaurant, service type, overall experience, food quality, speed of service, friendly service, and comments. Older listings may show phone numbers for Captain D’s customer service or headquarters, but the official contact form is the safest route for restaurant complaints and customer feedback.

Captain D’s Ownership and Company Update

Captain D’s is a privately held restaurant company. Centre Partners announced in 2022 that it completed its acquisition of Captain D’s Seafood and affiliated entities. Captain D’s management invested alongside Centre Partners and continued in leadership roles.

Captain D’s owns, operates, and franchises seafood-focused quick-service restaurants across the United States. The brand was founded in 1969 and is known for batter-dipped fish, shrimp, chicken, sides, desserts, and Southern-style sweet tea.

Choose the Correct Captain D’s Support Route

Before contacting Captain D’s corporate office, choose the route that matches your issue.

  • Restaurant complaint: Use the official Captain D’s contact form and select the restaurant involved.
  • Food quality complaint: Include the location, visit date, time, order details, and photos if available.
  • Incorrect or missing order: Keep your receipt and contact the restaurant or submit the guest comment form as soon as possible.
  • Menu pricing question: Captain D’s says pricing may vary by location, so call the nearest restaurant for pricing details.
  • Rewards issue: Use the Captain D’s FAQ and rewards account tools.
  • Gift card issue: Captain D’s lists gift card balance/status support at 1-866-608-5474.
  • Employment verification: Captain D’s directs employment verification to 1-800-367-5690.
  • Media inquiry: Captain D’s directs media requests to me************@*******ds.com.
  • New location suggestion: Captain D’s directs city/location suggestions to re*************@*******ds.com.

What to Have Before Contacting Captain D’s Corporate Office

If you are escalating a Captain D’s complaint, prepare a short, clear summary before submitting the form or writing to headquarters.

  • Restaurant location, city, and state
  • Date and approximate time of visit
  • Receipt, order number, app order, or payment record if available
  • Items ordered and what went wrong
  • Photos of food, packaging, receipt, or restaurant conditions when relevant
  • Whether you spoke with a manager at the location
  • A clear explanation of the resolution you are requesting

Do not post private information such as full payment card numbers, home addresses, phone numbers, gift card PINs, rewards account details, passwords, verification codes, or employee personal information in public comments.

How to Escalate a Captain D’s Complaint

For most Captain D’s complaints, start with the restaurant where the issue happened. Ask for the manager on duty if the problem is urgent or occurred during your visit. This is especially useful for incorrect orders, missing items, food quality problems, undercooked food, refund requests, cleanliness concerns, rude service, or drive-thru problems.

If the restaurant does not resolve the issue, use the official Captain D’s contact form. Select the restaurant and provide the visit date, time, order details, ratings, and comments. Keep your complaint factual and include photos or receipt details when they help explain the issue.

If you still need further escalation, send a written complaint to Captain D’s headquarters at 624 Grassmere Park Drive, Suite 30, Nashville, TN 37211. Include copies of supporting documents rather than originals.

Food Safety, Accessibility, and Scam Warning

For food safety concerns such as undercooked food, possible illness, foreign objects, sanitation problems, or unsafe restaurant conditions, contact Captain D’s promptly and keep your receipt and photos. If the issue may involve foodborne illness or sanitation, you may also contact the local health department for the restaurant’s city or county.

For website accessibility issues, Captain D’s FAQ directs users to its accessibility statement and says accessibility concerns can also be sent to [we*******@*******ds.com](mailto:we*******@*******ds.com” data-original-string=”OEzU1p/8advd9AmILk9jdg==b37/5Wv9R51EiptGrGRkLAN4LWrZo7Y9gTXnMQYu3xUplDJ1CTWFX1OHkmJx/UrGriXGr26EBs5l0zln/agzOCND4mgAtoYAIZl5EJvT0XVb/Zd7RZ7pYEV1q0rIAxQMvD/GypJFwcSGQ3YJhpfarOidAtHCt8hEIGk87Ka7XWrW+T8wtaPkwq3BNA0XNaNByYWSRAZ8humWXBS6ms0Z+wy8NAWBs2/nGvoJfQzttBcU3Y=” title=”This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.). Include the website or application involved, your contact information, and a brief description of the problem.

Be cautious of fake Captain D’s support numbers, coupon scams, fake gift card offers, and unofficial complaint sites. Use CaptainDs.com, the official contact form, the restaurant locator, or the phone number shown on your receipt or official Captain D’s resources.

Common Reasons Customers Contact Captain D’s Headquarters

Customers may search for Captain D’s headquarters, Captain D’s corporate office, Captain D’s corporate phone number, Captain D’s complaint, Captain D’s corporate number, or Captain D’s corporate office complaints for issues such as:

  • Missing, incorrect, cold, or poorly prepared food
  • Undercooked fish, shrimp, chicken, or sides
  • Drive-thru, carryout, or dine-in service complaints
  • Restaurant cleanliness or sanitation concerns
  • Menu item availability or local pricing questions
  • Refund or payment issues
  • Employee conduct or local management complaints
  • Rewards, app, online order, or account questions
  • Gift card balance or status issues
  • Employment verification, media, franchise, or real estate inquiries

Captain D’s Reviews and Complaints

Current CorporateOfficeHeadquarters.com reader comments for Captain D’s include individual experiences involving missing food, locked doors or limited service, menu item availability, unprofessional service, undercooked or poor-quality food, cleanliness or sanitation concerns, and local store management response. These comments are individual reader-submitted experiences and may not represent every Captain D’s restaurant, employee, manager, franchisee, menu item, or customer visit.

If you leave a Captain D’s review below, include the restaurant location, visit date, issue type, support route used, and whether the restaurant or company responded. Helpful reviews are specific, factual, and do not include private payment, address, phone, account, or employee information.

About Captain D’s

Captain D’s was founded in 1969 and is a seafood-focused quick-service restaurant brand. Its menu includes batter-dipped fish, shrimp, chicken, sides, desserts, hushpuppies, and sweet tea. The company operates and franchises restaurants across the United States.

Captain D’s competes in both the seafood restaurant and quick-service restaurant categories. Because some restaurants may be franchised or locally operated, restaurant-level complaints should include the specific location involved.

Competitors and Related Corporate Office Pages

Captain D’s competes with seafood chains, quick-service restaurants, chicken chains, burger chains, and casual dining seafood restaurants. Customers comparing corporate office information, complaint routes, restaurant reviews, and headquarters details may also visit the corporate office pages for Long John Silver’s, Red Lobster, Wendy’s, McDonald’s, Burger King, and Taco Bell.

Related Captain D’s Resources

Frequently Asked Questions About Captain D’s Corporate Office

Where is Captain D’s corporate office?

Captain D’s corporate office is located at 624 Grassmere Park Drive, Suite 30, Nashville, TN 37211.

What is the best way to contact Captain D’s about a complaint?

Use the official Captain D’s contact form and select the restaurant involved. Include the location, visit date, time, order details, and a clear explanation of what happened.

Does Captain D’s publish a customer service phone number?

Captain D’s current official contact page emphasizes its guest comment form rather than a clearly published public customer-service phone number. Older third-party listings may show phone numbers, but the official form is the safest route for guest complaints.

How do I contact Captain D’s about a gift card?

Captain D’s FAQ lists 1-866-608-5474 for gift card balance and gift card status questions.

How do I contact Captain D’s about employment verification?

Captain D’s FAQ directs employment verification to 1-800-367-5690.

How do I contact Captain D’s media relations?

Captain D’s FAQ directs media requests to me************@*******ds.com.

Who owns Captain D’s?

Captain D’s is owned by Centre Partners, which completed its acquisition of Captain D’s Seafood and affiliated entities in 2022.

How do I report a food safety issue at Captain D’s?

Contact Captain D’s using the official guest comment form and include the location, date, time, receipt, photos, and issue details. For serious food safety or illness concerns, you may also contact the local health department.

How do I contact Captain D’s about accessibility issues?

Captain D’s FAQ says website accessibility concerns can be sent to we*******@*******ds.com. Include your contact information, the website or application involved, and a brief description of the problem.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, complaint, review, and escalation information for major companies and brands. We review official company pages, public records, support pages, phone number references, ownership updates, and reader-submitted experiences to help users find the correct corporate contact or complaint route.

Page Update Note

This Captain D’s corporate office page was updated on June 30, 2026 to verify the Nashville headquarters address, clarify the official guest feedback route, avoid overstating unverified customer-service phone listings, add Centre Partners ownership information, include gift card, employment verification, media, accessibility, food safety, and franchise-related routes, add the matching CustomerServiceNumbers.com resource, and summarize current COH reader review themes.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Captain D’s, Captain D’s, LLC, CaptainDs.com, Centre Partners, any local Captain D’s restaurant, franchisee, owner/operator, employee, delivery provider, gift card provider, rewards provider, payment processor, or related company. This page is for informational purposes only and is designed to help users find corporate office information, headquarters details, complaint routes, support resources, and customer review options. Contact details, phone numbers, addresses, restaurant hours, menu items, rewards terms, gift card procedures, complaint routes, employment processes, franchise relationships, and food safety procedures can change. Always verify important information with the official Captain D’s website, local restaurant, receipt, customer contact form, or appropriate local agency before making decisions or sending private information.

Share Your Experience

Have you contacted Captain D’s corporate office, a local Captain D’s restaurant manager, the guest comment form, gift card support, rewards support, or another support route about a complaint? Share your Captain D’s review below. Helpful reviews mention the restaurant location, visit date, issue type, support route used, and whether Captain D’s responded. Please do not post private information such as full payment details, gift card PINs, home addresses, phone numbers, passwords, verification codes, account details, or employee personal information.

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Captain D's St. Ann MO Disappointing Experience

June 2, 2025

Captain D’s, Order missing $15 worth of food – St. Ann, MO. I could not get the rest of the food I paid for because they lock the doors 2 hours before closing and no one would answer the drive through speaker or the drive through window even after knocking on the window for 5 minutes; also tried calling but no one would answer the phone either (even the following day, no answer). And the food we did receive was the absolute worst I have ever had; we actually had to put the fish in the oven when we got home to finish cooking it. I’m 45 ys old and this is the first formal complaint I have ever submitted in my life. I have worked in restaurants, and I understand how it is when you’re understaffed so I am generally very forgiving, but there is absolutely no excuse for this whatsoever. This was by far the worst fast-food experience I have ever had in my life… Still trying to get our money back.

J H

Captain D's Tucker GA Disappointing Availability

May 19, 2025

Captain D’s, Dwindling supplies. I sincerely hope this is reaching the manager of Captain D’s at the subject location. From what I understand you are the one that orders food. I can’t tell you how many times I’ve been to your establishment on a Wednesday or a Sunday, yes, I am a senior, and you have no tilapia. Well, today was one of those days. In addition, there was a gentleman sitting at the table when I walked in and he was informed after me that there was no white fish. I was informed there was no tilapia after the cashier had asked one of the gentleman from the back if you had talapia, he answered in the affirmative, and I probably waited 12 to 13 minutes to find out that was not the case. There have been several times when you have not had baked potato either. I predict this location will soon be on the chopping block with your home office in Tennessee. A disgruntled former customer. (Tucker, GA)

J

Captain D's Tucker GA Disappointing Experience

May 15, 2025

Captain D’s, Unprofessional Behavior and Poor Conditions. I had a very upsetting experience at Captain D’s in Tucker, GA (#3748). I was yelled at and spoken to in a completely disrespectful manner by the manager, who then told me to leave the store. I asked that the authorities be called to resolve the issue, but the manager refused. It seemed like she realized she was in the wrong but didn’t think I understood my rights. This experience was not only unexpected but also deeply disturbing. I’m disabled and working hard to manage mental health challenges, and this situation ruined my day to the point that I had to return home and isolate. The food was poorly prepared and didn’t meet basic standards. The manager, who was not wearing a hair net despite having long hair, was handling food without gloves—as were other employees. The store itself was not clean; the tables were dirty and the environment felt unsanitary. Other guests even noticed how I was treated and offered their contact information, which says a lot about how extreme the situation was. I don’t take what happened lightly and believe in seeking justice when treated unfairly. I’ve reached out to Captain D’s corporate office and am awaiting their response. I truly hope no one else has to go through what I experienced. Location: Captain D’s #3748. 4346 Hugh Howell Rd. Tucker, GA. 770-493-6941

M A

Captain D's Florence KY Declining Food Quality and Disappointing Experience

May 4, 2025

Captain D’s, Florence KY., I’m not sure what I was served, but it was supposed to be fish. It tasted like a mix of fish and chicken, had a stiff texture instead of being flaky, and the color was more like beach sand than golden brown. It simply wasn’t fit to eat. I’ve supported Captain D’s since this location first opened, but after this experience, I no longer plan to return. It feels like the quality and standards have dropped significantly, and unfortunately, it’s driving loyal customers away. Very disappointing.

D

Captain D's Disappointing Experience

April 30, 2025

Captain D’s, What did you do to my favorite Captain D’s? It’s been about 9 months since my family and I last visited Captain D’s — I suffered emergency open heart and been healing. So yeah, it’s been a while. We headed over to our area Captain D’s… I knew something was up because I didn’t get that smell from the kitchen when you first walk in, even my wife asked me…Did you notice no cooking smell? The second thing was the cook was not the same person and then they only gave me one tiny cup of tartar sauce, I had to ask for more, I mean this is a large order — normally, they give me 4 to 6 cups of tartar and hand full of vinegar. OK, now I’m getting concerned. We arrived home, opened stuff and I always try a piece of hot fish and one hush puppy as soon as I get in the door. I ate the hush puppy and immediately spit into the trash can. I thought whoa hold on …so next was fish. Well I munched down on that and immediately spit again into the trash can. Needless to say everyone looked at me…Ehhh No good?!? I said it’s dumpster food. So I grab all the 11 bags in both hands, mad as heck, headed for the dumpster. What is going on with my Captain D’s?!?! Well you have my promise, We Will Not go back again! Don’t waste your time sending coupons, because you just lost not only a family that always buys large orders, but we’re faithful customers since the store first opened. We ordered fish, but I’m not exactly sure what I ate. Tasted a little like fish but firm and tasted like chicken. It didn’t flake apart like it should. I can tell you it was 100% garbage. One other thing, wife mentioned, there were only two people in the whole joint. Very strange for lunch rush hour. So my wife and I, we help folks out… We buy for our family and then pick an area family that’s in need. (Been doing this for 26 years). Well, it’s Captain D’s loss.

D
Corporate Office Headquarters