Reach Out To Wendy’s Corporate Office – Reviews & Complaints 

Wendy’s, Poor customer service & food appearance & flavor. I have been wanting to write this for at least the last 2 or 3 months, but family & health issues have been in the way. We usually eat at Wendy’s in Urbana, Ohio frequently, but as of late something is definitely going awry. Many times, I have set in line, for 20 + minutes to get to the speaker, only to be told, I’m sorry but we aren’t taking orders right now? What*&? I worked at this store when it was first built as an opener & closer in the early 70’s. It was owned then by Jim Hilliker and if he could see how this store is managed today, he’d have a coronary. Yesterday we went to the drive-through and wanted to get to the speaker…It took 4 times talking to the girl to get our order correct as we thought? Order was 2 Double cheeses plain, & 1 New Mushroom & Bacon Burger & medium fries. We paid for & picked up our order. Waitress acted like we were inconveniencing her by being there. Unfriendly & short. We opened our bag when we got home & to say I was surprised at what we saw in the bag was an understatement!! Both Double cheeses had various condiments on both of them (were supposed to be plain) and were half wrapped laying open. The mushroom & bacon had so much sauce on it that it was all over the inside of the bag & not wrapped correctly either. French fries were cold & greasy. We just spent almost $25.for this!? I used to be proud to tell people that I used to work there! I don’t think we’ll be going back again. There definitely isn’t any management watching over this store. It just keeps getting worse. I don’t want or expect anything from Wendy’s. I just thought someone at corporate would like to know what is happening at this Urbana, Ohio Store! It’s really sad! Back in the 70’s the food was good, appearance of food was good employees were friendly & we were to have the order up & out the drive-through window in less than 3 minutes! I will try to attach pics of food in bag & the receipt for you! Thank you! I hope someone can get this store under control.

Extremely Poor Customer Service and Unsanitary Conditions at Wendy’s on 8645 S Stony Island contamination. To support my claims, I have taken numerous photographs as evidence to substantiate my complaint against this particular Wendy’s location. I am writing to express my deep disappointment and concern regarding the abysmal customer service and unsanitary conditions I experienced at the Wendy’s located at 8645 S Stony Island in Chicago, Illinois. I feel compelled to bring these issues to your attention as a loyal customer who values quality service and cleanliness. Firstly, the entire staff, including the manager, exhibited an alarming lack of professionalism and a consistently negative attitude towards customers. It was evident that they had no genuine intention to provide satisfactory service. If there were an option to rate them with a zero, I would have done so.

Furthermore, I was shocked to witness several other troubling occurrences during my visit. The breakfast service was terminated abruptly, a full thirty minutes before its scheduled end time. Additionally, I observed openly displayed mouse traps within the dining area, which is both unhygienic and concerning for the overall safety and well-being of customers. Equally disturbing was the blatant disregard for food safety protocols. The employees handling food did not wear gloves, posing a serious risk Given the gravity of these issues, I am resolved to take further action. I plan to initiate a door-to-door petition campaign, urging for the temporary closure of this Wendy’s branch until appropriate measures are implemented to ensure that the establishment operates with a competent and customer-oriented team. I trust that you will take my concerns seriously and undertake the necessary measures to address the deplorable conditions at this Wendy’s location. As a valued customer who has frequented Wendy’s for an extended period, I genuinely hope that this matter will be resolved promptly and effectively.

Wendy’s, Confusing Information. I took my wife to your location in Everett, Wa. last Saturday. She and I both love the price of the value meal at your competitor and I wanted her to taste your burgers since she has never tried it and I thought she may like the fresh meat instead of a frozen one. I told the associate what we wanted and she informed me the value meal we were looking for had a hamburger about the size of a silver dollar. I was surprised and asked her again and she took her hand to make the size of the burger we wanted. I then asked for the price for the regular meal and was informed it would be $26.00 for two. I cancelled my order and went to your competitor and got two of their value meals for $13.00. I understand the associate waiting on us was not that fluent in English but my advice would be to make sure the people waiting on customers give factual information and don’t say or do things to drive people away. I never did find out the actual size of your value meal but I have a feeling it is larger than a half dollar.

Wendy’s, Terrible customer service. Once again I was given the wrong item. I ordered and paid for 2 Baconators bur received 2 bacon cheese burgers. I am so tired of getting either cold, stale or the wrong food from this Wendy’s. I called customer service and told them I wanted to be reimbursed and was told that the would use this information as a training tool. I was livid and said they need to compensate me. This is ridiculous.

Wendy’s, Missing Items In My Delivery Order. Again I Have Ordered Delivery From Wendys And Did Not Get All Of What I Ordered.