Reach Out To Carls Jr Corporate Office – Reviews & Complaints 

My experience at the Carl’s Jr. in Moore was extremely disappointing. The manager and staff were rude, and there seems to be a serious lack of care for the employees’ well-being. I heard from someone who works there that the manager prioritizes work over the health of the team and their families, which is unacceptable.

On top of that, I drove two hours only to receive an incomplete order. When I asked for a refund, the manager refused to provide one. This level of disregard for customers and employees is unacceptable, and I won’t be returning.

Carls Jr, Cold food Incorrect Order, Request for Refund Not responded to. Look’s like Carls Jr is going through the “throws of going out of business” symptoms. This “A.I.” system is Not accurat eand always needs the Human touhch to Supervisie the Mistakes. I happen to be in the area and hadn’t visited for quite a while and the mistakes were still there. I ordered what was on the display board like” a Superstar, But had to go with the Famous Star(2 patties of meat lettuce tomato and I special ordered Extra onion) Repeat Extra Onion.(I got Zero Onions) Was it “A.I.” or the Female Manager that made the mistake?(Karen) Yes, her name is Karen! Her name is on the receipt. They gave me 2 Famous Stars with Only One Patty of meat and had to have the order corrected at the drive up. They added the additonal charge $2.52 plus $13.26($15.78) and when I got home there was No Onion at all! The Meat was cold and Not Hot less than 3 miles away . I am disabled and Diabetic(2) and ate only a few bites before I realized No Onioons. The rest was the same. I can Not eat cold meat and I suspect they just added an extra patty to the 2 sandwiches. (Never again) I filed a complaint on line fo rthe 11-6-24 day of purchase and Carl’s Failed to call me back within 3 days or less.There is No Staff for taking calls now. I will be calling my Bank next for a chargeback. I realize each store is different, but the same people worked there.(Maybe they need to make a personnel change( Hint Hint?) Times are hard but when a Senior Citizen who is former law enforcement gets rippped off , it’s time to make some noise, otherwise, they think they got away with it. I guess everybody is “Outsourcing” these days and nobody works at Corporate ? Hello ! Corporate, are you reading this? It’s been over 8 days past due on a response. Do I have to do everything for you ? Maybe I’ll send you a bill for my usual hourly rates at $600+an hour depending on your case. I do investigations and consultations at some very high levels.

Carls Jr, ordered a Big Carl Plain with meat cheese only. They put everything on it. I’m on lunch so I can not just run back there so had to go without lunch.

Carls Jr, Didn’t get what I paid for. I ordered and paid for a double guac/bacon burger tonight 10/27/24 at 6pm. I received a single burger but I didn’t notice it until I got home. It was a good burger but I paid for a double patty burger. Very disappointing. The store number is 1100826 on Gilbert Rd. and Southern in Az. My order number is 341641. I will check my order before leaving if I go back again to make sure I get what I paid for.

Recent patronage at Carls Jr. I have been a customer of Carls Jr for over 45 yrs. And in 1987 met Carl Karcher at a church event. He really impressed me with his genuine care for people and a propensity as entrepreneur and philanthropist. He helped in the community. In any case my recent visit to the 11509 Laurel Canyon Blvd, Location in San Fernando Valley was to get something before a road trip. So I ordered a morning favorite of mine breakfast burger something that I’ve many, many times over the past 10- 15 yrs….also ordered a coffee to go. I then requested to utilize the rest room. Yikes, upon entry to the restroom there was a strong smell of urine in the room. Although there was no visible trash or such. It still was very awkward just want to get in and out asap. Went back to pick up my food at the counter… the young lady who took my order was to another employee behind the counter was prompted to get and present my order to me … I thanked her and existed the restaurant.

At that point I was ready to eat only the, burger was not quite as good as in the past in fact it wasn’t very warm and it was assembled as so many times in the past…a disappointment and I didn’ t have enough time to deal with it. So, in the future most likely I will avoid this particular Carls Jr. Hopefully it wont feel like a burn on on the next visit. Keep the good name going, at least for the great food in the past.