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Carl’s Jr Corporate Office: Headquarters, Address and Phone

Carl’s Jr Corporate Office: Headquarters, Address and Phone

Many people search for the Carl’s Jr corporate office when a restaurant complaint, wrong order, overcharge, app issue, gift card problem, food quality concern, or employee-related question has not been resolved at the local restaurant level. This page provides the Carl’s Jr headquarters address, corporate phone number, complaint routing options, customer service resources, review themes, and escalation tips.

Carl’s Jr Corporate Office and Headquarters

Carl’s Jr. is part of CKE Restaurants Holdings, Inc., the company behind both Carl’s Jr. and Hardee’s. The CKE Restaurants corporate office is located in Franklin, Tennessee. Use the corporate office information below for written correspondence, franchise-related questions, corporate-level complaints, or escalation after you have already tried the correct guest relations route.

Company: Carl’s Jr. Restaurants LLC
Parent / Corporate Office: CKE Restaurants Holdings, Inc.
CKE Restaurants Corporate Office Address: 6700 Tower Circle, Suite 1000, Franklin, TN 37067

Carl’s Jr Headquarters Address: 6700 Tower Circle, Suite 1000, Franklin, TN 37067
Carl’s Jr Corporate Phone Number: 1-615-538-9400
Guest Relations / Menu and Ingredient Questions: 1-877-799-7827
Official Contact Form: CKE / Carl’s Jr Guest Relations Form
Official Website: carlsjr.com
Corporate Website: ckr.com

Carl's Jr corporate office and CKE Restaurants headquarters in Franklin TN — CKE Restaurants corporate office in Franklin, Tennessee, headquarters for Carl’s Jr and Hardee’s.

Carl’s Jr brand logo for corporate office, customer feedback, and complaint information.

Corporate Address and Phone Update

The Carl’s Jr corporate office address remains tied to CKE Restaurants Holdings, Inc. at 6700 Tower Circle, Suite 1000, Franklin, TN 37067. The main corporate number commonly associated with CKE is 1-615-538-9400. For most guest issues, however, the best first step is not the corporate switchboard. Carl’s Jr. and CKE direct restaurant visit complaints, app issues, rewards questions, gift card concerns, employee inquiries, and general feedback through the official online Guest Relations form.

The 1-877-799-7827 number is useful for Guest Relations, menu, and ingredient questions, but the online form is usually better for creating a written record of a Carl’s Jr complaint because it asks for the restaurant, date of visit, order method, receipt number, and reason for the request.

Choose the Correct Carl’s Jr Support Route

Use this section before contacting Carl’s Jr headquarters. Many restaurant issues are handled by the local restaurant, franchise operator, app support team, gift card provider, or Guest Relations team before they reach CKE Restaurants corporate office.

Restaurant visit complaint: Use the official CKE contact form and include the restaurant location, date, time, order method, and receipt number.

Wrong order, missing food, or poor food quality: Contact the restaurant first if the issue happened the same day, then submit the CKE contact form if the store does not respond.
Overcharge or receipt dispute: Keep the receipt, compare the menu price to the charged price, contact the restaurant, and dispute the charge with your card issuer if needed.
App, online ordering, or My Rewards issue: Use the CKE contact form and choose the app, web ordering, or rewards reason that best matches your issue.

Gift card problem: Save the gift card number, purchase receipt, email confirmation, and any response from the third-party gift card provider before contacting CKE.
Delivery order issue: If you ordered through a third-party delivery app, start with the delivery app for refund or delivery problems. Contact Carl’s Jr. if the issue involved food preparation, missing items, or store service.
Food safety or allergy concern: Do not continue eating the item. Save the receipt and packaging, contact the restaurant and CKE, and report serious food safety concerns to the local health department.

Employment or HR question: Use the current/former employee inquiry option on the CKE contact form or the official careers links.
Franchise opportunity: Use the official Carl’s Jr franchising route rather than the guest complaint form.
Customer service number details: Visit the related CSN page for Carl’s Jr customer service numbers.

What to Have Before Contacting Carl’s Jr Corporate Office

Whether you are using the Carl’s Jr corporate number, the CKE contact form, or the local restaurant, your complaint is easier to review when you provide specific details. Do not post private payment information, gift card numbers, employee information, or personal contact details in the public review section below.

The restaurant address or store number
Date and time of the visit
How the order was placed: drive-thru, in restaurant, mobile app, website, or delivery app
Receipt number, order number, app order confirmation, or delivery order ID

Photos of the receipt, food, packaging, menu board, or app screen when relevant
The name of the manager or employee involved, if known
A short explanation of what happened
The outcome you are requesting, such as refund, replacement, correction, apology, investigation, or follow-up

How to Escalate a Carl’s Jr Complaint

If a local restaurant or customer service route does not resolve your issue, escalate in a clear and documented way. A short, organized complaint is usually more effective than a long emotional message.

Start with the restaurant. Ask for the manager on duty if the issue is same-day food quality, wrong items, missing food, or an overcharge.
Submit the official CKE contact form. Choose the correct reason for request and include the store location, date, time, receipt number, and requested resolution.

Save proof of contact. Keep screenshots, emails, case numbers, and notes from phone calls.
Follow up with CKE Restaurants corporate office. If the form or restaurant does not respond, send written correspondence to CKE Restaurants Holdings, Inc., 6700 Tower Circle, Suite 1000, Franklin, TN 37067.
Use outside routes when appropriate. For payment disputes, contact your card issuer. For food safety concerns, contact your local health department. For employment or wage issues, use the appropriate labor agency or HR route.

Carl’s Jr Complaint Line California

Some customers search for a Carl’s Jr complaint line California because many Carl’s Jr. restaurants are located in California and the brand has long-standing California roots. There may not be a separate public California-only corporate complaint number. For a California restaurant issue, use the same CKE Guest Relations form, identify the exact California location, and include your receipt, date, time, and order details.

For serious California food safety concerns, also consider contacting the county health department where the restaurant is located. For a credit card overcharge, missing refund, or unauthorized charge, keep your receipt and contact your card issuer if the restaurant or CKE does not resolve the problem.

Common Reasons People Contact Carl’s Jr Corporate Office

Wrong, missing, cold, or poor-quality food
Drive-thru service complaints
Rude manager or employee complaints
Pricing, receipt, or overcharge disputes
App, mobile ordering, or online ordering problems
My Rewards account issues
Gift card balance or redemption problems
Delivery app order issues
Food safety, cleanliness, or allergy concerns
Questions about Carl’s Jr human resources number or employee support

Franchise, media, or corporate business inquiries

Gift Card, App, Rewards and Payment Issues

Carl’s Jr gift card, app, and rewards complaints should be documented carefully because they often involve more than one system. If a gift card was purchased through a third-party provider, keep the purchase confirmation and any message from that provider. If a mobile app order failed, save the order confirmation, charge screenshot, and app error message.

If an unfamiliar Carl’s Jr, CKE, delivery app, or restaurant charge appears on your card, research the descriptor and compare it to your recent orders. You can also use ChargeOnMyCard.com to look up confusing charge names. For fake Carl’s Jr coupons, phishing texts, fake refund messages, gift card scams, or fake support numbers, visit ThinkItsAScam.com.

Food Safety, Allergens and Restaurant Cleanliness Complaints

For food safety, undercooked food, foreign objects, suspected contamination, or serious cleanliness concerns, contact the restaurant and CKE Guest Relations as soon as possible. Save the receipt, food packaging, photos, and the time of purchase. If someone may be having an allergic reaction or medical emergency, seek medical help immediately.

For allergen or ingredient questions, review Carl’s Jr’s official nutrition and allergen information and contact Guest Relations. Menu participation and ingredients can vary by location, so do not rely only on old online menus, third-party delivery menus, or screenshots.

Employment and Human Resources Questions

People also search for a Carl’s Jr human resources number when they need help with employment, payroll, onboarding, scheduling, former employee questions, or workplace concerns. Carl’s Jr. and Hardee’s restaurants may be company-operated or franchised, so the correct HR contact may depend on who operates the specific restaurant.

For current or former employee issues, use the current/former employee inquiry option in the CKE contact form or the official careers links. If your issue involves a specific franchise-owned restaurant, ask the restaurant for the franchise operator’s HR contact information.

Carl’s Jr Reviews and Complaints

Current review themes on CorporateOfficeHeadquarters.com include complaints about overcharges, missing or incorrect food, app and gift card problems, rude service, restaurant managers not following up, local store phones going unanswered, and difficulty getting a response after submitting online feedback. Several reviewers describe issues at specific California restaurants, including food handling concerns, payment or receipt concerns, and drive-thru service complaints.

These reviews are individual customer experiences and may not represent every Carl’s Jr. location, franchise operator, manager, or employee. Because many Carl’s Jr. restaurants may be franchised, outcomes can vary by location and operator.

About Carl’s Jr and CKE Restaurants

Carl’s Jr. is a quick-service restaurant brand known for charbroiled burgers, chicken sandwiches, breakfast items, fries, shakes, and related fast-food menu items. Carl’s Jr. is operated under the CKE Restaurants Holdings, Inc. corporate structure along with Hardee’s. The CKE corporate headquarters is located in Franklin, Tennessee.

Carl’s Jr Competitors and Related Corporate Office Pages

Carl’s Jr. competes with national and regional quick-service restaurant brands. If you are comparing fast-food corporate offices, complaint routes, or headquarters information, these related pages may help:

Related Resources

Frequently Asked Questions About Carl’s Jr Corporate Office

What is the Carl’s Jr corporate office address?

The Carl’s Jr corporate office address is CKE Restaurants Holdings, Inc., 6700 Tower Circle, Suite 1000, Franklin, TN 37067.

What is the Carl’s Jr corporate number?

The Carl’s Jr corporate number commonly associated with CKE Restaurants is 1-615-538-9400. For Guest Relations and menu or ingredient questions, Carl’s Jr. also lists 1-877-799-7827.

What is the Carl’s Jr corporate phone number for complaints?

For most complaints, the official CKE Guest Relations form is the best starting point because it collects the restaurant location, date of visit, order method, receipt number, and issue type. You can also use 1-877-799-7827 for Guest Relations or 1-615-538-9400 for the CKE corporate office.

Does Carl’s Jr have a California complaint line?

There does not appear to be a separate public Carl’s Jr complaint line California customers must use. California customers should identify the exact restaurant location in the CKE Guest Relations form and contact the local health department or card issuer when the issue involves food safety or a payment dispute.

What is the Carl’s Jr human resources number?

A separate public Carl’s Jr human resources number is not always listed for restaurant employees because locations may be company-operated or franchised. Current and former employees should use the current/former employee inquiry option through CKE or ask the restaurant for the correct franchise operator HR contact.

Is CKE Restaurants the same as Carl’s Jr?

CKE Restaurants Holdings, Inc. is the corporate parent behind Carl’s Jr. and Hardee’s. Carl’s Jr. is the restaurant brand, while CKE is the corporate organization connected to the headquarters address in Franklin, Tennessee.

Can I post my receipt, credit card number, or gift card number in the comments?

No. Do not post private payment details, full receipt numbers, gift card numbers, employee names, phone numbers, email addresses, or other sensitive information in public comments. Share only general details that help explain your experience.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has published corporate office, headquarters, address, phone number, complaints, and review information for major companies for many years. This page is updated to help readers find the correct Carl’s Jr corporate office, use the right support route, and understand common complaint themes before escalating an issue.

Page Update Note

This Carl’s Jr corporate office page was updated on June 27, 2026, to verify the headquarters address, corporate office details, phone numbers, support routes, complaint escalation options, related resources, image recommendations, and current COH review themes.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Carl’s Jr., Carl’s Jr. Restaurants LLC, CKE Restaurants Holdings, Inc., or Hardee’s. This page is for informational and review purposes only. Company contact information, restaurant ownership, support routes, menus, prices, hours, and policies can change. Contact Carl’s Jr. or CKE directly for the most current information.

Share Your Experience with Carl’s Jr

If you have contacted Carl’s Jr corporate office, used the CKE Restaurants corporate office address, called the Carl’s Jr corporate phone number, submitted a complaint, or worked with a local restaurant manager, please share your experience below. Your review can help other readers understand which complaint routes worked and which issues still need escalation.

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Carls Jr Unresolved Overcharge Issue

August 21, 2025

Carls Jr, For the last month, I have been telling your people and looking at the menu you show $6. …..$5.99 For breakfast sandwich but constantly every time I order it it shows $7.69 on my receipt and then you tax it so you guys are charging an extra $1.70 every single time which is terrible, then when I go to pay for it, you don’t tell me that the price you just swipe my card I’m reporting Carls Jr. I would love to talk to you over the phone but you guys know how much o scamming you are so you make us so people have to send in comments instead of having someone to talk to. I am saving up all my receipts And if things don’t change, I’ll find a way to sue. I’m sure there’s many lawyers out there looking for the opportunity. I want you guys to contact me immediately to explain why you’re overcharging me this amount. I have also multiple other complaints about how you have your workers not using gloves as are handling our food about how they move us forward at the window and make us wait five minutes for our food instead of giving us our food at the window. There’s all kinds of regulations that you guys are breaking and I want to know why I shouldn’t be sueing who are the very least trying to get that branch shut down.

Carls Jr Disappointing Gift Card Issue

June 2, 2025

Carls Jr,Online Gift Card Ordering Doesn’t work after 1st order. I purchased a Gift Card to use on the Carl’s Jr App, via their 3rd party provider website.I received the Gift Card online and I was able to successfully use it the first time, but when I tried to use it a 2nd time it didn’t work, due to some unknown error (invalid #?). I contacted the 3rd party provider(buyatab.com) who said the card was still valid and had money on it; they said I should contact CKE to get it resolved. Very disappointing service and lack of ability to contact someone in charge to get it resolved.

S C

Response from Corporate Office Headquarters

If your Carl’s Jr. gift card is showing as invalid after only one use—even though the third-party provider (Buyatab.com) confirms it still has funds—the issue may lie in how the Carl’s Jr. app processes stored or previously used cards. Here are some steps to try: Clear App Cache or Reinstall the App: Sometimes, stored card data gets corrupted. Clearing your app’s cache or deleting and reinstalling the Carl’s Jr. app may reset the payment functionality. Manually Re-enter the Card: Instead of using a saved card, re-enter the full gift card number and PIN from the original email into the payment section during checkout. Contact Carl’s Jr. Customer Support Directly:

Visit: https://www.carlsjr.com/contact-us. Call: 1-877-799-STAR (7827) When you contact them, explain that Buyatab has confirmed the card is valid and still funded, but it’s not working in the app. Include your gift card number (but not in public forums) and your order history to help escalate the issue. Escalate Through Buyatab: Since Buyatab is the card issuer, ask them if they can issue you a new card number or reissue the same funds to a new digital card. Document Everything: Keep a record of all communication (emails, screenshots, order numbers) in case you need to dispute the charge with your credit card provider or escalate further.

Carls Jr Scotts Valley CA Disappointing Experience

April 6, 2025

Carls Jr, Horrible service. On 4-6-2025 about 2 pm to 3 pm we ordered in store for our business. We were charged for 7 burgers and they only gave us five. The onion rings were over cooked to the point where we did not eat them and the sodas were very watered down. I have always enjoyed Carls Jr food but the Scottts Valley location in Ca. left a bad impression on us. We tried calling three times and when we asked for the manager they would just hand up on us. I would like for somebody to contact me asap.

C N

Carls Jr Anaheim CA Disappointing Experience

March 13, 2025

Carls Jr, Treated badly by store manager. I went to the Carls Jr in East Anaheim, CA. I went through drive through and ordered. I was handed a white receipt folded and normally my credit card which I pay with would be in the fold that is how they have always handed it back to me. However as I pulled away I felt the receipt and there was not a credit card in the receipt. I turned around went back to drive window and told the lady that she did not give me my credit card. She claimed she did and she put the receipt in the bag. I realized she had handed me the receipt but not with the card so I checked in the bag and no credit card. I asked to please check to see if it had possible fallen down on her side of counter on floor which has happened to me before at the same Carls Jr. she would not look down. I asked her to get her manager. She walked out of the store to a car parked next to the drive through parked and said something to the lady in parking lot in the car and that lady was the manager she was upset. At first the first lady got into her car and they talked then the manager popped her head out and I heard her saying loud terrible comments against me. Then she got out of her car completely walked up and told me to get out of there. I said I am not leaving until you at least check inside to see if my ccard was dropped. She said no she looked on the camera and she saw the lady give me the card. I said no she actually handed me just the receipt folded up but no credit card that was why I was there. The manager lady did not care and said to get out of here as she went behind my car to take a picture of my license plate. She was very very rude with no concern or care at all for the fact that I did not receive my credit card back. I contacted 911 for assisstance and was told to call Carls Jr Corporate and file a complaint. Which I am. I am requesting that the female manager at that Carls Jr at 3110 La Palma, Anaheim California be terminated for the verbal abuse and for not even looking for the card. I have reported it as stolen to my bank. I feel that the manager should have tried to look for it under counter at window and checked to be sure it was not picked up but she did not care at all about that all she kept yelling was to get out of the drive through which I get but I was seeking assistance and for them to look for my card. I then pulled in front of the store and waited because she said they would check and come talk to me which never happened. I hope in the future that no one else is treated this badly there. The female manager with glasses sitting in her car was very rude and disrespectful so obviously we will never go to Carls Jr again which is a shame because I grew up in Anaheim years ago and use to go to the first Carls Jr restaurant on Harbor many years ago but now it is not the same the the employees at this Carls Jr are really rude and the manager needs to be replaced with someone who cares and is not making terrible comments that I could hear. About 50 years my now passed away brother, was a Carls Jr manager at another Anaheim Carls Jr and in those days the employees were respectful and caring it is a disgrace that the women working there this morning are able to hold a position in customer food service and allowed to treat customers in such a terrible manor. Thank you.

E D

Carls Jr Disappointing Order Issue

February 17, 2025

Carls Jr, No receipt, not getting what I ordered. I had her read my order back at window to see why it was $45.02. Not only did I not get a receipt but my guacamole angus burger was a double. I’ve tried calling numerous times but I just fit a busy signal. The location is 1600 Oskdale Rd Modesto Ca. Ive reached out online, nothing.

L J