Reach Out To Carls Jr Corporate Office – Reviews & Complaints 

I received a Carls Jr. Customer appreciation free food for a year booklet of coupons. Twice now I have presented a coupon within the valid dates for the coupon and have been refused service. The coupons are supposed to be valid from the first date through the second date of the coupon. The shift supervisor told me that the coupon is only valid on the two dates on the coupon. I tried to explain to him that there is a hyphen between the dates and that means through to the next date . He said no it’s only valid for the dates listed it’s not valid through the dates only for the two dates listed. The other time I was refused was for a breakfast item . I was there at 10:45 in the morning of the last day of the coupon and was told were not serving breakfast . The person at the register said it’s not valid any more and wouldn’t substitute or allow me to use it another day. Another visit I ordered a western bacon cheeseburger. When I got home I took a bite of the burger and there wasn’t a hamburger patty on the bun just bacon and sauces. The coupons are not worth the hassle. I really liked Carls Jr food for the most part however the customer service is so poor that I just choose not to eat there anymore.

Carls Jr, the manager basicall accused me of lying….I purchased 2 teriyaki burgers and 1 zucchini in the drive thru. Got home and no zucchini. I called and said I’d be coming back down to pick it up. She (the manager) said she was sure she put it in the bag but if I wanted to come back down, she’d “give me a free one”! I told her it wasn’t free, I paid for it. She abruptly cut me off saying she was too busy and was hanging and to come back if I wanted a Free One! This location has been making every drive-thru car pull forward to parking in front, even if no one is behind you, and there’s is usually at least 2-5 cars waiting for them to bring out your order. I think this manager needs more training in procedure and professionalism. Seriously, who would drive all the way home to leave you burgers to get cold just to drive all the way back to get a Free zucchini when I had already paid for it! Not sure how you can do anything about this review if you don’t ask for Store location?? This was store # 1100173 Redlands, CA 92373 Order # 424718 on 8/26/2024 at 3:51 PM

The California Classic Burger! I think you lost a customer here. I’ve eaten at Carl’s Jr. for many years.And this was the worst burger that I’ve ever had.The bun was hard there was no taste of charbroil taste to the burger. I believe I’ll start going to Jack in the box.I wouldn’t have put my name on that burger. The chocolate shake was good.

Stopped in Sunday Morning at Lake Panasoffkee, FL for breakfast as I have done for years. Looking at the receipt, fifty cents was charged for two slices of tomatoes. Inquired at counter of the charge and the return comment was for water. Serious, water, ice and cup. Really?

I ordered 3 regular cheeseburgers chocolate milk a 6 piece chicken stars when I got to the window to pay, they charged me $21.oo which my order was wrong they gave me 3 big stars burgers instead, so I went in to get my order fixed, and the manager started yelling that I had ordered the big burgers and I told her no I ordered 3 cheeseburgers and I don’t want this order, and she started to yell, telling me that all I was going to get was $2.00 difference, I asked her if she needed my receipt and she said no she only handed me the $2.00 This is very inappropriate and I want my correct money back! and speak to the general manager to close down this place or fire this evil person! so can you please let me know who I can speak to now!!