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Zara, I Would Give Zero Stars If It Would Let Me! Worse Company Ever! Horrible Customer Service. I Returned An Item They Received It 16 Days Ago And No Refund Yet. Every Time I Call I Get Wait 48 More, And You Can Speak To No One That Can Help! Customer Service Is Sooooooo Bad! They Do Not Listen They Talk Over You And Give No Solutions. They Just Keep Your Money And The Product. If I Would Have Know They Also Owed H And M I Would Not Have Ordered From Them. H&M Is Rude Too. I Ordered From Them. Package Said Delivered. But I did not receive It.

Zara, I Got Sick In Store. The Day After Christmas And The Store Only Had 1 Register For Returns, I Stood On Line Standing Thre For Over 45 Minutes And Ended Up Getting Dizzy, Nauseous And Almost Passed Out While The Workers Were On The Floor Talking And Laughing.

Zara, Worst experience with a brand. I ordered an item received the incorrect size, called customer service and the rep named Camilla was terrible. For a well-known brand and how dedicated they claim to be they are the Worst. First time purchasing from Zara and it will be the last. Do better Zara.

Zara, The absolute worst customer service ever experienced in my 55 years of life. I pull this from the mother company / and from Zara’s webpage Website accessibility statement… Zara has an ongoing commitment to its customers around the world in providing an “excellent customer experience to all” ???? This is the biggest Joke. Zara does not stad behind your own words and do a terrible job training and forming your instore manager. I ordered two pairs of shoes online, both pairs came in WRONG size. I drive alllll the way to the store on Sunday looking to exchange or replace or even return or reorder (Dadeland Store Miami, Fl) The most unprofessional Manager name Michelle came to aid and explain they can Not help me because it was an online order? excuse me? and? oh! and that I… not the store had to call customer service get a return code for their mistake…But wait it gets better they are not open on Sunday so here I am waste my afternoon (because prior to this I spent a couple of hours looking and trying clothes worth a few hundred dollars (overpriced) my gas and time to be received by this ridiculous manager with zero skills.

Horrible Customer Service! I spoke with a customer service rep by the name of Alejandro via their customer service phone number and he was extremely rude! Kept talking over me, would say one thing and then contradict what he said, refused to let me speak to someone else because he wasn’t being helpful, and refused to do anything about my situation. Offered no solution other than to refund my item, which I never even suggested! It was clear he was just trying to get rid of me and answer the next call. Had no care in the world that I was dissatisfied with his service. Last time I will ever buy anything from Zara!