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H&M USA Corporate Office Headquarters, Address, Phone Number and Complaints

H&M USA Corporate Office Headquarters, Address, Phone Number and Complaints

H&M’s U.S. corporate office is associated with H&M Fashion USA, Inc. at 300 Lighting Way, Suite 100, Secaucus, NJ 07094. H&M does not prominently publish a separate U.S. headquarters switchboard; its official U.S. Customer Service number is 1-855-466-7467, also written as 855-HNM-SHOP. H&M is part of the publicly traded Swedish company H & M Hennes & Mauritz AB. The H&M Group global head office is in Stockholm, Sweden, and its switchboard is +46 8 796 55 00. Customers with order, delivery, return, refund, store, membership, gift-card, product, or accessibility complaints should normally begin with H&M Customer Service or the store involved before escalating a company-level concern.

H&M Corporate Office and Headquarters Contact Information

Brand: H&M
U.S. Company: H&M Fashion USA, Inc.
U.S. Corporate Office Address: 300 Lighting Way, Suite 100, Secaucus, NJ 07094, USA
Dedicated U.S. Corporate Switchboard: Not prominently published by H&M
H&M U.S. Customer Service: 1-855-466-7467, also written as 855-HNM-SHOP
Global Parent Company: H & M Hennes & Mauritz AB

Global Head Office Address: Mäster Samuelsgatan 46A, SE-106 38 Stockholm, Sweden
Global Head Office Switchboard: +46 8 796 55 00
General Global Corporate Email: in**@**.com
President and Chief Executive Officer: Daniel Ervér
Stock Listing: H & M Hennes & Mauritz AB is listed on Nasdaq Stockholm
Official H&M U.S. Website: H&M United States
Official H&M Contact Page: Contact H&M Customer Service
H&M Customer Service Center: H&M Help and Support
H&M Store Locator: Find an H&M Store
H&M Careers: H&M Careers in the United States
H&M Group Website: H&M Group
H&M Group Corporate Contact: H&M Group Contact Information

The official U.S. number 1-855-466-7467 is a customer-service and accessibility-support number. It should not be described as a dedicated H&M corporate phone number, executive office number, or complaints-department line. The Stockholm switchboard is for H&M Group corporate enquiries and should not replace U.S. order or store support.

H&M U.S. Headquarters in Secaucus, New Jersey

H&M’s U.S. corporate and company address is 300 Lighting Way, Suite 100, Secaucus, New Jersey 07094. This is the location readers are generally seeking when searching for H&M U.S. headquarters, H&M headquarters USA, H&M headquarters NJ, H&M corporate office, H&M Secaucus NJ, or the H&M corporate address.

The Secaucus office should not be confused with an H&M retail store in New York City or another local market. The old description stating that H&M corporate office is located in New York, New York, is inaccurate for the current U.S. company address.

Store-specific matters should usually begin with the H&M location involved. Online-order and account issues should begin with H&M Customer Service. Written corporate correspondence may be directed to the Secaucus office after the relevant store or customer-support route has been attempted.

H&M U.S. Office vs. Global Head Office

The Secaucus location is H&M’s primary U.S. company and corporate-office address. H&M’s global head office is in Stockholm, Sweden, at Mäster Samuelsgatan 46A, SE-106 38 Stockholm.

People searching for H&M head office, H&M HQ, H and M headquarters, or H&M company headquarters may be looking for either the U.S. office or the worldwide headquarters. U.S. shopping and store complaints should remain with H&M’s American customer-support routes, while global corporate, investor, governance, and media enquiries may be handled through H&M Group.

H&M is the largest brand within H&M Group. The broader group also operates other fashion and design brands, but an H&M purchase or store complaint should not be directed to an unrelated group brand.

H&M Corporate Office vs. Customer Service

H&M’s corporate offices handle company management, market operations, corporate careers, legal matters, real estate, business relationships, media, governance, and higher-level unresolved concerns.

H&M Customer Service handles online orders, delivery, returns, refunds, gift cards, membership accounts, payment questions, website issues, product questions, and general store feedback. Customer Service can be reached at 1-855-466-7467 or through the official online chat and contact page.

A store manager is normally the first contact for an in-store purchase, fitting-room concern, employee interaction, store condition, local pickup, pricing issue, or return presented at a physical location.

Choose the Correct H&M Support Route

Online order or delivery question: Sign in to the H&M account, review the order status, and contact Customer Service if the order is delayed, incomplete, damaged, or missing.
In-store complaint: Ask for the store manager or manager on duty, then contact H&M Customer Service if the issue remains unresolved.
Return or refund: Review the current U.S. return policy and use the store or online returns process connected to the purchase.

Missing or incorrect item: Contact Customer Service with the order number and package details.
Store pickup: Contact the selected store or Customer Service and keep the pickup notification available.
Gift card: Use H&M’s official gift-card support and retain the card number and receipt privately.

H&M Membership: Call 1-855-466-7467 for points, rewards, account, or membership questions.
Klarna payment: Contact Klarna for questions involving the Klarna account, payment schedule, or financing service.
Product quality or recall: Stop using a potentially unsafe item and review H&M’s recalled-items page.

Digital accessibility concern: Contact H&M Customer Service and review the official accessibility statement.
Privacy request: Use H&M’s privacy tools and official data-request routes.
Employment inquiry: Use the official H&M Careers website and the instructions attached to the position.

Unresolved corporate concern: Write to H&M Fashion USA, Inc. after documenting the normal support routes already attempted.

What to Have Before Contacting H&M Corporate

The online order number or store receipt
The purchase, delivery, return, or refund date
The H&M store city and location when relevant
The product name, article number, size, color, and quantity
The package tracking number and delivery information
Photographs of incorrect, damaged, or defective merchandise
The return tracking number or store return receipt
The payment method and disputed amount, without sharing full account details
The Customer Service case or chat reference
The names or departments previously contacted
A short timeline and the specific resolution requested

Do not publish order numbers, gift-card numbers, payment-card information, Klarna account details, H&M login credentials, passwords, security codes, home addresses, phone numbers, email addresses, employee personal information, or unredacted receipts in public comments.

How to Escalate an H&M Complaint

Start with the department connected to the transaction. For an in-store concern, speak with the store manager. For an online purchase, refund, membership, gift-card, delivery, or account issue, call H&M Customer Service at 1-855-466-7467 or use the official online chat.

Explain the order or store involved, relevant dates, product details, prior contacts, and the resolution being requested. Ask for a case or chat reference and keep screenshots or copies of support conversations with private information removed.

If the issue involves a returned package, keep the carrier receipt and tracking result. If a refund was approved, record the approval date, amount, original payment method, and expected processing period.

For a substantial matter that remains unresolved, written correspondence may be sent to:

H&M Fashion USA, Inc.
300 Lighting Way, Suite 100
Secaucus, NJ 07094

Send copies rather than original receipts or payment records. Do not mail merchandise to the corporate office unless H&M specifically instructs you to use that address.

Common Reasons Customers Contact H&M Corporate Office

Finding the H&M U.S. headquarters or Secaucus corporate address
Looking for an H&M corporate phone number or head-office contact
Escalating an unresolved store or Customer Service complaint
Delayed, missing, incomplete, or damaged online orders
Incorrect products, sizes, colors, or quantities
Return denials, delayed refunds, or missing credits
Gift-card balances, membership points, rewards, or account access
Pricing, promotion, coupon, or student-discount concerns
Store pickup, product availability, fitting-room, or employee complaints
Product quality, labeling, safety, or recall questions
Website, app, payment, accessibility, or privacy concerns
Careers, media, legal, real-estate, or corporate correspondence

H&M Online Orders, Delivery, and Pickup Complaints

Online-order complaints may involve delayed processing, split shipments, incorrect tracking, missing packages, incomplete orders, damaged merchandise, cancelled items, or an order sent to the wrong address.

Review the order confirmation and tracking information before contacting support. H&M orders may arrive in more than one package, so compare each shipment with the full order before reporting missing items.

For store pickup, keep the pickup email or text message and follow the identification instructions provided by H&M. Contact the selected store or Customer Service if the order is not ready, was cancelled unexpectedly, or contains the wrong merchandise.

H&M Returns and Refund Complaints

H&M’s current U.S. policy generally gives customers 30 days to return eligible merchandise. In-store returns are generally free, while a fee may be deducted from a mail-in return. Exclusions and special conditions may apply to particular products or purchases.

Keep the receipt, order confirmation, tags, return label, carrier tracking, and store return record until the refund is complete. A retailer-approved refund may take additional time to appear depending on the original payment method or financial institution.

If an item was purchased through another marketplace or payment provider, that company’s process may also apply. Klarna account and payment-schedule questions should be directed to Klarna, while H&M should review the underlying product, order, return, or refund transaction.

H&M Store, Employee, and Product Complaints

Store complaints may involve employee interactions, checkout, fitting rooms, cleanliness, accessibility, product availability, pricing, promotions, pickup orders, or how a return was handled.

Report the issue to the manager while the details can still be reviewed. Include the store location, date, approximate time, transaction, employee role, and requested resolution without unnecessarily identifying or publishing private employee information.

Product concerns may involve defects, damage, incorrect labeling, color transfer, missing components, or safety. Retain the item, tags, receipt, packaging, and photographs. Stop using an item if continued use may create a safety risk and review H&M’s official recall information.

H&M Gift Card and Membership Complaints

Gift-card complaints may involve an incorrect balance, failed redemption, lost card, damaged card, online checkout, or disagreement about a refund issued to a gift card. Keep the purchase receipt and card details private.

H&M Membership concerns may involve missing points, rewards, offers, account access, duplicated profiles, birthday information, or promotion eligibility. Contact Customer Service and provide account information only through an official private channel.

Promotions, rewards, and membership terms can change. Review the current offer and membership terms rather than relying on an older advertisement or screenshot.

H&M Accessibility and Privacy Concerns

Customers experiencing accessibility barriers on H&M.com or in the H&M app can call 1-855-466-7467 and review the official accessibility statement.

Store accessibility concerns should be reported to the store manager and Customer Service. Immediate safety concerns should be addressed with appropriate local assistance rather than waiting for corporate correspondence.

Privacy requests, marketing preferences, data-access questions, and requests involving personal information should be submitted through H&M’s official privacy tools. Do not post account records, identification documents, order histories, or private customer information publicly.

H&M Reviews and Complaints

H&M reviews can vary by store, product, order type, delivery carrier, return method, employee team, and support route. Positive feedback may mention product selection, fashion, pricing, store convenience, helpful employees, or a smooth return.

Complaints may involve order delays, missing items, refunds, product quality, store service, promotions, gift cards, membership points, website access, accessibility, or difficulty reaching the correct escalation route.

When leaving an H&M review below, include the store city and state or indicate that the purchase was online, the approximate purchase date, issue type, support route used, response time, and whether the complaint was resolved. Do not include private payment, account, address, employee, or order information.

Fake H&M Support and Shopping Scam Warning

Use HM.com, the official H&M app, an official store page, or contact information published by H&M before providing account or payment information.

Be cautious with fake clearance sites, counterfeit merchandise, social-media advertisements, gift-card offers, refund messages, employment offers, sponsored customer-service numbers, and emails requesting urgent payment.

Do not provide passwords, one-time passcodes, bank-login details, full payment-card numbers, gift-card codes, cryptocurrency, wire transfers, or remote access to a device in response to an unsolicited message.

H&M Competitors and Related Corporate Office Pages

Customers researching H&M corporate office information may also compare other national and international fashion retailers. Related corporate-office pages include Zara Corporate Office, Express Corporate Office, Forever 21 Corporate Office, Gap Corporate Office, Old Navy Corporate Office, Hollister Corporate Office, and American Eagle Outfitters Corporate Office.

Related Resources

Frequently Asked Questions About H&M Corporate Office

Where is H&M headquarters in the United States?

H&M’s U.S. corporate office is associated with H&M Fashion USA, Inc. at 300 Lighting Way, Suite 100, Secaucus, NJ 07094.

Is H&M headquartered in New York City?

No. H&M operates stores and other business activities in New York City, but its official U.S. company address is in Secaucus, New Jersey.

What is the H&M corporate phone number?

H&M does not prominently publish a dedicated U.S. corporate switchboard. Its official U.S. Customer Service number is 1-855-466-7467.

Is 1-855-466-7467 the H&M complaints-department number?

1-855-466-7467 is H&M’s general U.S. Customer Service and accessibility-support number. H&M does not identify it as a separate corporate complaints-department number.

Where is H&M’s global head office?

H&M Group’s global head office is at Mäster Samuelsgatan 46A, SE-106 38 Stockholm, Sweden.

What is the H&M global headquarters phone number?

The H&M Group head-office switchboard is +46 8 796 55 00.

Who owns H&M?

H&M is part of H & M Hennes & Mauritz AB, a Swedish public company listed on Nasdaq Stockholm.

Who is the CEO of H&M?

Daniel Ervér is president and chief executive officer of H&M Group and remains operationally responsible for the H&M brand.

How do I file a complaint with H&M?

Start with the store manager for an in-store matter or H&M Customer Service for an online order, return, refund, membership, gift-card, or account concern. Request a case reference and send corporate correspondence to the Secaucus office only after ordinary support routes remain unresolved.

How do I contact H&M about a missing order or refund?

Call 1-855-466-7467 or use H&M’s official chat and contact page. Keep the order number, tracking, return receipt, refund confirmation, and payment details available through the private support channel.

Where can I check H&M product recalls?

Use H&M’s official recalled-items page. Stop using an item when it may present a safety risk and follow the return or remedy instructions published for that product.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, ownership, complaint-route, and review information for retailers, fashion brands, financial institutions, airlines, hotels, restaurants, and other major organizations. This page is designed to help readers distinguish H&M’s U.S. corporate office from its global head office, Customer Service, local stores, returns, membership support, accessibility, privacy, careers, and H&M Group corporate contacts.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with H&M, H&M Fashion USA, Inc., H & M Hennes & Mauritz AB, H&M Group, Klarna, any H&M store, any payment provider, any delivery company, any employee, or any customer-service representative. This page is provided for informational purposes only.

Addresses, phone numbers, executives, ownership details, store locations, support hours, product availability, delivery terms, return periods, refund procedures, fees, membership benefits, gift-card rules, recall information, privacy processes, and complaint routes may change. Visit HM.com or contact H&M through an official company channel for current information.

Share Your Experience

Have you contacted H&M’s U.S. corporate office, Customer Service, a local H&M store, returns, membership support, gift-card assistance, accessibility support, privacy support, careers, or H&M Group? Share your experience with an online order, delivery, store pickup, return, refund, product, promotion, gift card, membership account, employee interaction, store complaint, accessibility concern, or corporate escalation below.

Helpful reviews include the store city and state or online purchase type, approximate date, issue category, support route used, response time, and whether the complaint was resolved. Please do not post order numbers, gift-card details, payment information, Klarna account information, passwords, security codes, home addresses, phone numbers, email addresses, private employee information, or screenshots containing personal data.

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