Contact Vanguard Corporate Office Headquarters HQ - 2022
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Banks and Financial Institutions

Vanguard Corporate Office Headquarters HQ

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Vanguard Corporate Office Headquarters HQ
The Vanguard Group, Inc.
100 Vanguard Boulevard V26
Malvern, PA 19355 USA
Corporate Phone Number: 1-610-669-1000
Fax Number: 1-610-669-6600
Customer Service Number: 1-877-662-7447

15 replies on “Vanguard Corporate Office Headquarters HQ”

We have been calling and being put on hold for over an hour only to be disconnected. One time we got a call back and she transferred us and they hung up on us too. So total of 4 hours on hold with this company. Still no assistance provided. I thought Vanguard was a reputable company. After this experience the monies will be pulled out as soon as my lawyer gets a hold of them. Shameful.

Dear Mr. Buckley, I am at my wits end with trying to get into my account via my computer.
I have tried many times and it continually tells me I have to call in to get access.

So I called in, so far 4 times. Each time sitting on my ceiling phone on hold for 1.5 to 2 hours.
I have spent a total of 6+ hours on hold with two connections. On the 1st call I told them my issue, they said I was assigned to a rep and I need to talk to them – I was put on hold after I already waited on hold for another 1.5 hours and no one came to the phone (except your friendly computer voice who kept thanking me for my patience).
Two more calls and I sat on hold for over 1.5 for each – finally I gave up.
This morning I decided to hold out for the call to answer. After 2 hours on hold a person came on the phone. I couldn't believe it – a real person. First thing I did was ask them to not put me on hold, all I wanted was my computer reset and giving a temp password – which she did – it was great I was finally going to get into my account.
I went to the Vanguard site, clicked on the user name and put in the temp password and it told me I had to call Vanguard to get access. Each time I tried the system to give me access by putting in my name, ss#, zip code and birthday – the site told me my account didn't exist. Funny, when I call in with my pin number it gives me a total of my account. There is something wrong with my account online and all I am doing is trying to get into my account – seems simple — not so much to ask from a company holding my $$.
Your system is so frustrating, the only way to get a hold of someone to take care of simple issue is call…6 hours on hold. I am a patient person, but this is crazy. I tried to get some sort of response by going to your Facebook page – guess what I was told…call the number between 8 am and 8 pm. Seriously….I think after 6+ hours of trying to get a minor issue fixed I deserve a quick, easy response from the company and the solution.
I am so frustrated right now all I want to do is get my $$ out of this company.
Tell me there is an easier solution for this crazy issue.
Respectfully,
Lori Swanson
ljswanson@pioneerpress.com

16 days, 15 phone call 7 3/4 hrs of call time, passed from one to another, got hung up on once, have spoken to 15-16 different individuals who never give call back info or last names, was told there are no manager, no compliance office or officer, was told the problem was my ISP (not), was told there was a glitch and they were working on it…….. going on 3 weeks and I don't have access to my funds. STAY AWAY, these guys remind me of Bernie M.

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