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  • Wells Fargo Corporate Office: Headquarters, Phone & Complaints

Wells Fargo Corporate Office: Headquarters, Phone & Complaints 

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Wells Fargo & Company’s corporate office is located at 333 Market Street, San Francisco, CA 94105, and its corporate headquarters phone number is 1-415-371-2921. The corporate number is not the main support line for checking accounts, debit cards, credit cards, fraud, mortgages, auto loans, or online banking. For general banking help, call 1-800-869-3557. To submit a compliment or unresolved customer complaint, call 1-844-931-2273.

Wells Fargo Corporate Office Address and Phone Number

Important: Wells Fargo states that payments and deposits cannot be processed at the corporate-office address. The headquarters is not a general payment center, mortgage-dispute address, auto-loan payment address, branch complaint desk, or guaranteed walk-in executive office. Use the mailing address associated with the specific account, product, dispute, or payment.

Wells Fargo corporate office headquarters at 333 Market Street in San Francisco
Wells Fargo corporate office and principal executive headquarters at 333 Market Street in San Francisco, California.

Wells Fargo Corporate Office Versus Customer Service

The corporate telephone number, 1-415-371-2921, is associated with Wells Fargo & Company’s principal executive offices. It is not the best starting point for a specific bank account, card, mortgage, loan, payment, fraud claim, or branch complaint.

Use the route connected to the issue:

Wells Fargo & Company Versus Wells Fargo Bank, N.A.

Wells Fargo & Company is the publicly traded parent holding company. Its principal executive offices are at 333 Market Street in San Francisco.

Wells Fargo Bank, National Association is the company’s principal banking subsidiary. Banking regulators identify its bank headquarters in Sioux Falls, South Dakota.

This legal distinction does not mean customers should mail payments, deposits, disputes, fraud claims, or routine correspondence to Sioux Falls. Use Wells Fargo’s official product-specific mailing addresses.

Former 420 Montgomery Street Address

Older directories and correspondence may identify 420 Montgomery Street in San Francisco as Wells Fargo’s headquarters. Wells Fargo changed its principal executive-office address to 333 Market Street.

Use 333 Market Street for appropriate current corporate correspondence. Do not use either address for payments, deposits, mortgage error notices, card disputes, or other product-specific documents unless Wells Fargo specifically instructs you to do so.

Wells Fargo Complaint and Feedback Line

Wells Fargo provides a dedicated telephone route for compliments and complaints:

This line is useful after the account or product department has been contacted but the service experience or complaint remains unresolved.

Before calling, gather:

  • The product or account type
  • The branch or department involved
  • Prior case or claim numbers
  • Dates of previous contacts
  • The amount or transaction in dispute
  • The resolution requested

Does Wells Fargo Have a Corporate Complaint Email?

Wells Fargo does not prominently publish one general corporate email address for ordinary customer complaints involving checking accounts, cards, mortgages, auto loans, fraud, transfers, branches, or online banking.

The email address Bo*****************@********go.com is intended for shareholders and other interested parties communicating with non-management directors. It is not a normal customer-service inbox.

Wells Fargo states that ordinary matters—including customer accounts, transactions, customer-service complaints, employment questions, and product requests—generally are sent to management rather than forwarded directly to directors.

Does Wells Fargo Publish the CEO’s Phone Number?

No direct public telephone number for Chairman and CEO Charlie Scharf is prominently published.

The number 1-415-371-2921 is Wells Fargo & Company’s corporate telephone number. It should not be described as Charlie Scharf’s direct line or a guaranteed executive complaint number.

For an unresolved customer complaint, use the appropriate account department and then call 1-844-931-2273.

Wells Fargo Customer-Service Numbers and Hours

General Banking

Use this number for checking, savings, debit cards, ATM cards, lost or stolen debit cards, identity theft, branch issues, and general personal banking.

Wells Fargo Online and Mobile Banking

Use this route for online access, mobile banking, usernames, passwords, digital-wallet concerns, app issues, and a lost or stolen device connected to the Wells Fargo Mobile app.

Credit Cards

Home Mortgage

  • Customer Service: 1-866-234-8271
  • Monday–Friday: 7:00 a.m.–10:00 p.m. Central Time
  • Saturday: 8:00 a.m.–2:00 p.m. Central Time

Home Equity

  • Telephone: 1-866-439-3557
  • Monday–Friday: 7:00 a.m.–9:00 p.m. Central Time
  • Saturday: 8:00 a.m.–2:00 p.m. Central Time

Auto Loans

  • Telephone: 1-800-289-8004
  • Monday–Thursday: 7:00 a.m.–10:00 p.m. Central Time
  • Friday: 7:00 a.m.–9:00 p.m. Central Time
  • Saturday: 7:00 a.m.–5:30 p.m. Central Time

What to Gather Before Contacting Wells Fargo

  • Account or product type
  • Last four digits of the relevant account or card
  • Branch location and banker name
  • Transaction date and amount
  • Current and previous statements
  • Case, claim, dispute, or complaint number
  • Receipts, deposit records, payment confirmations, or transfer records
  • Letters, secure messages, emails, and screenshots
  • Dates and times of prior calls or branch visits
  • Names or departments previously contacted
  • A concise timeline
  • The specific resolution requested

Share complete account, identity, and payment information only through secure, verified Wells Fargo channels.

How to Escalate a Wells Fargo Complaint

  1. Contact the product department: Use the number associated with the checking account, credit card, mortgage, auto loan, online service, or other product.
  2. Ask for a case or claim number: Record the representative, department, date, and expected response.
  3. Request supervisor review: Explain what remains unresolved and the requested result.
  4. Preserve the evidence: Save statements, receipts, screenshots, letters, secure messages, and payment records.
  5. Call the feedback and complaint line: Use 1-844-931-2273.
  6. Send product-specific written correspondence: Use the address Wells Fargo publishes for that account or dispute.
  7. Use an outside complaint route when appropriate: Consider the CFPB or OCC after Wells Fargo has had an opportunity to review the issue.
  8. Protect legal and financial deadlines: Do not wait for a corporate response when a foreclosure, repossession, court, arbitration, credit-reporting, or other deadline is approaching.

Checking, Savings, Debit Card, and Branch Complaints

Personal banking complaints may involve:

  • Unrecognized withdrawals or purchases
  • Debit-card disputes
  • ATM deposits or withdrawals
  • Deposit holds
  • Returned checks
  • Overdraft or service fees
  • Account restrictions or closures
  • Missing funds
  • Branch service
  • Safe-deposit boxes
  • Estate-account handling
  • Certificate of deposit interest

Call 1-800-869-3557 and ask for the complaint, claim, or research request to be documented.

Branch Complaint

Ask to speak with the branch manager when the issue involves a particular banker, deposit, document, appointment, or branch interaction.

Provide:

  • Branch address
  • Date and time
  • Transaction or appointment type
  • Banker or manager name
  • Receipt or transaction record
  • Resolution requested

If the branch cannot resolve the complaint, call General Banking and the Wells Fargo feedback line.

Debit Card and ATM Claims

For debit-card or ATM-card fraud, call 1-800-869-3557 immediately.

For an open debit-card claim:

  • Claim Status: 1-800-548-9554
  • Hours: Monday–Friday, 7:00 a.m.–midnight Eastern Time

Ask for:

  • The claim number
  • The transaction type under review
  • Any provisional-credit decision
  • The required supporting documents
  • The investigation deadline
  • The reason for any denial
  • The available reconsideration or appeal process

Wells Fargo Fraud, Zelle, Wire, and Online-Transfer Complaints

  • Personal Checking, Savings, Debit, ATM, Identity Theft, or Elder Fraud: 1-800-869-3557
  • Small Business Fraud: 1-800-225-5935
  • Zelle, Bill Pay, Direct Pay, Online Transfers, Digital Wires, or Profile Changes: 1-866-867-5568
  • Credit Card Fraud: 1-800-642-4720
  • Commercial or Corporate Banking Fraud: 1-800-289-3557

Act Immediately When

  • A transfer or payment was not authorized
  • The online profile changed unexpectedly
  • A new recipient or external account appeared
  • An access code was shared with a caller
  • A telephone, email account, or device was compromised
  • A scammer instructed the customer to send money to “protect” it
  • A debit or credit card is missing
  • An account was opened using stolen identity information

After Reporting Fraud

  • Ask for a claim number
  • Change the online-banking password
  • Review contact information and security settings
  • Secure the associated email account and mobile number
  • Preserve texts, emails, receipts, and transfer details
  • Ask whether linked cards or accounts should be replaced
  • Request the decision and supporting explanation in writing
  • Consider an FTC identity-theft or fraud report when appropriate

Wells Fargo Phishing and Imposter Scams

Forward a suspicious Wells Fargo email or text that you did not answer to re*********@********go.com.

If you clicked a suspicious link, opened an attachment, sent money, shared an access code, or disclosed financial information, call 1-866-867-5568 immediately.

A suspicious telephone call that was not acted upon can be reported to re************@********go.com.

Wells Fargo will not call and ask for an online-banking password. Do not move money, buy gift cards, send cryptocurrency, install remote-access software, or share one-time access codes because of an unexpected call or message.

Credit Card Complaints and Claims

Call 1-800-642-4720 for credit-card account management, unauthorized transactions, missing cards, billing questions, and applicable disputes.

For an open credit-card claim:

  • Claim Status: 1-800-423-7618
  • Hours: Monday–Friday, 7:00 a.m.–midnight Eastern Time

Keep:

  • The statement showing the charge
  • Merchant correspondence
  • Receipts and cancellation records
  • Shipping or return tracking
  • Claim letters
  • The decision and reason

A credit-card billing-rights notice may require written correspondence to a specific address and within a stated period. Follow the instructions on the statement rather than mailing the dispute to corporate headquarters.

Mortgage and Escrow Complaints

Call 1-866-234-8271 for mortgage payments, escrow, payoff information, statements, servicing, and account questions.

Mortgage complaints may involve:

  • Payment application
  • Escrow analysis
  • Insurance or property-tax payments
  • Payoff statements
  • Loan modifications
  • Late fees
  • Credit reporting
  • Foreclosure or loss mitigation
  • Successor-in-interest or estate issues

Mortgage Notice of Error or Information Request

Wells Fargo Home Mortgage
P.O. Box 10335
Des Moines, IA 50306-0335

Wells Fargo states that written mortgage error notices and requests for information must use the designated mortgage address. Include the borrower name, loan number, property address, description of the error or information requested, and supporting records.

Do not rely solely on the corporate-office address for a mortgage servicing notice.

Home Equity Complaints

Call 1-866-439-3557 for home-equity account questions.

Wells Fargo Home Equity
P.O. Box 10335
Des Moines, IA 50306-0335

Use the designated address when asserting a home-equity servicing error or requesting account information in writing.

Wells Fargo Auto Complaints

Call 1-800-289-8004 for:

  • Payments
  • Payoff quotes
  • Titles and lien releases
  • Due-date changes
  • Payment assistance
  • Account statements
  • Repossession or recovery questions
  • Credit reporting

Auto Payment Address

Wells Fargo Auto
Attn: Payments
P.O. Box 51963
Los Angeles, CA 90051-6263

Confirm the current address on the billing statement before mailing a payment.

Wells Fargo Online and Mobile Banking Complaints

Call 1-800-956-4442 for:

  • Username or password problems
  • Account-access issues
  • Mobile-app errors
  • Digital-wallet concerns
  • Lost or stolen mobile devices
  • Online profile updates
  • Advanced Access problems
  • Bill Pay and transfer access

If the issue involves suspected fraud, an unauthorized online profile change, Zelle, Bill Pay, Direct Pay, an online transfer, or a digital wire, call 1-866-867-5568.

Certificate of Deposit Interest Complaints

CD interest can vary by:

  • Annual percentage yield
  • Compounding method
  • Number of days in the interest period
  • Opening or maturity date
  • Interest-payment frequency
  • Withdrawals, renewals, or account changes
  • Tax withholding

Ask Wells Fargo for:

  • The stated annual percentage yield
  • The interest rate
  • The daily-balance calculation
  • The number of days included in each period
  • The account’s compounding and payment schedule
  • A written explanation of the monthly amounts

Keep the original account disclosure, renewal notice, statements, and any written calculation provided by the bank.

Consumer-Reporting and Credit-Bureau Disputes

Wells Fargo publishes separate credit-reporting dispute addresses for different products. Do not send every dispute to corporate headquarters.

Auto Loans

Wells Fargo Auto
Attn: Credit Bureau Operations
MAC D1127-028
P.O. Box 71092
Charlotte, NC 28272

Checking and Savings

Wells Fargo Bank, N.A.
Attn: Deposit Furnishing Disputes
MAC F2304-019
P.O. Box 50947
Des Moines, IA 50340

Credit Cards

Wells Fargo Bank, N.A.
Attn: Credit Bureau Disputes
P.O. Box 393
Minneapolis, MN 55480-0393

Home Mortgage and Home Equity

Wells Fargo Bank, N.A.
Attn: Credit Bureau Disputes
P.O. Box 10335
Des Moines, IA 50306

Include copies rather than original documents. Identify the account, disputed information, credit bureau involved, reason for the dispute, and requested correction.

Wells Fargo Board Communications

Shareholders and other interested parties may communicate with Wells Fargo’s non-management directors:

Wells Fargo & Company
P.O. Box 63750 or P.O. Box 63710
San Francisco, CA 94163

Wells Fargo reviews communications before forwarding them. Ordinary account, transaction, customer-service, job, product, employment, and routine business matters generally are handled by management rather than forwarded directly to directors.

Do not use Board Communications merely to bypass the appropriate banking, fraud, mortgage, loan, or complaint department.

CFPB and OCC Complaint Options

Consumer Financial Protection Bureau

The CFPB accepts consumer complaints involving checking and savings accounts, credit cards, mortgages, vehicle loans, consumer reporting, money transfers, debt collection, and other financial products.

The CFPB generally sends an eligible complaint to the company for a response. Include the Wells Fargo case number, product, timeline, amount, supporting records, and requested resolution.

Office of the Comptroller of the Currency

The OCC regulates national banks, including Wells Fargo Bank, N.A. Review the OCC’s complaint scope and instructions before filing.

Important: A regulatory complaint does not automatically stop collection activity, foreclosure, repossession, arbitration, litigation, or another deadline. Seek appropriate professional help when a deadline or legal right is at risk.

Wells Fargo Accessibility Support

Identify the account or service, accessibility barrier, format or accommodation requested, and preferred contact method.

Wells Fargo Privacy Requests

Wells Fargo’s Privacy Center provides information about applicable requests to access, correct, delete, or review certain personal data.

Wells Fargo may require identity verification. Submit identity documents only through a verified Wells Fargo process.

Wells Fargo Employees, HR, Payroll, and Careers

Job Applicants

Use Wells Fargo Careers to search and apply for branch, banking, mortgage, technology, operations, risk, legal, wealth-management, and corporate positions.

Current Employees

Current employees should use their manager, Human Resources, payroll, benefits, leave, ethics, or other established internal employee resources.

Former Employees

Former employees should use the contacts provided with separation, payroll, tax-document, retirement, or benefits correspondence.

Customer Service and Board Communications generally cannot provide confidential payroll, employment, disciplinary, medical, tax, or personnel records.

Do not publish employee identification numbers, Social Security numbers, payroll documents, internal communications, medical records, schedules, or workplace-investigation details publicly.

About Wells Fargo

Wells Fargo & Company is a publicly traded financial holding company offering consumer banking, credit cards, mortgages, auto and personal lending, small-business banking, commercial banking, corporate and investment banking, brokerage, wealth management, and related financial services.

  • Corporate Headquarters: San Francisco, California
  • Chairman and Chief Executive Officer: Charlie Scharf
  • Chief Financial Officer: Michael Santomassimo
  • Chief Operating Officer: Scott Powell
  • Chief Risk Officer: Derek Flowers
  • Head of Human Resources: Bei Ling
  • General Counsel: Ellen Patterson
  • Co-CEO, Consumer Banking and Lending: Kleber Santos
  • Co-CEO, Consumer Banking and Lending and Head of Artificial Intelligence: Saul Van Beurden
  • CEO, Commercial Banking: Kyle Hranicky
  • CEO, Corporate and Investment Banking: Fernando Rivas
  • CEO, Wealth and Investment Management: Barry Sommers
  • Head of Technology: Bridget Engle
  • Active Employees at December 31, 2025: Approximately 205,000
  • 2025 Total Revenue: Approximately $83.7 billion
  • 2025 Net Income: Approximately $21.3 billion
  • Assets at December 31, 2025: Approximately $2.1 trillion
  • Deposits at December 31, 2025: Approximately $1.4 trillion
  • Business Type: Publicly traded financial holding company
  • Stock Symbol: NYSE: WFC

Who Owns Wells Fargo?

Wells Fargo & Company is publicly traded and owned by individual and institutional shareholders. It does not have an outside parent company.

Its common stock trades on the New York Stock Exchange under the symbol WFC.

Wells Fargo Reviews and Complaints

As of July 30, 2026, this CorporateOfficeHeadquarters.com page displays five visible Wells Fargo reviews dated April 30, 2025, through May 30, 2025.

The visible reviews describe:

  • A longtime customer reporting repeated transfers, funds being removed and reapplied, a negative balance, and difficulty obtaining an explanation
  • A customer alleging that a scam-related debit-card claim was denied because the transactions were considered authorized
  • A debit-card matter reportedly being routed to an ATM claims team even though the reviewer said no ATM was involved
  • A customer requesting a clear explanation for varying monthly certificate-of-deposit interest
  • A brief criticism of bankers
  • A positive Lincoln City, Oregon review praising a branch banker for helping settle a deceased customer’s accounts and obtain a missing claims letter
  • Broader frustration with transfers among departments and difficulty receiving documents or final answers

These comments represent individual experiences and allegations involving particular accounts, transactions, branches, claims, and employees. They do not establish the experience or legal rights of every Wells Fargo customer. No aggregate star rating is stated here.

Wells Fargo Competitors and Related Corporate Office Pages

Official Wells Fargo and Customer Resources

Frequently Asked Questions About Wells Fargo

Where is Wells Fargo headquarters?

Wells Fargo & Company’s current corporate headquarters and principal executive offices are at 333 Market Street, San Francisco, CA 94105.

What is Wells Fargo’s corporate phone number?

The corporate headquarters number is 1-415-371-2921.

Is the corporate number Wells Fargo Customer Service?

No. Call 1-800-869-3557 for general banking or use the product-specific number connected to the account.

What is Wells Fargo’s complaint phone number?

Call 1-844-WF1-CARE / 1-844-931-2273 to submit a compliment or complaint. Published hours are Monday through Saturday, 7:00 a.m. to 9:00 p.m. Central Time.

Does Wells Fargo publish the CEO’s phone number?

No direct public telephone number for Chairman and CEO Charlie Scharf is prominently published. The corporate switchboard is not his direct telephone line.

Does Wells Fargo have a corporate email address?

Wells Fargo does not prominently publish one general corporate email for ordinary customer complaints. Bo*****************@********go.com is intended for communications with non-management directors and is not a general customer-service inbox.

Is Wells Fargo still headquartered at 420 Montgomery Street?

No. Wells Fargo & Company currently lists 333 Market Street as its principal executive-office address. The 420 Montgomery Street address appears in older records and directories.

Can I mail payments or deposits to 333 Market Street?

No. Wells Fargo states that payments and deposits cannot be processed at the corporate-office address. Use the mailing address associated with the specific account or product.

What is the Wells Fargo general banking number?

Call 1-800-869-3557. Wells Fargo lists general banking support as available 24/7.

What is the Wells Fargo Online number?

Call 1-800-956-4442.

What is the Wells Fargo credit-card number?

Call 1-800-642-4720.

What is the Wells Fargo mortgage number?

Call 1-866-234-8271.

What is the Wells Fargo Auto number?

Call 1-800-289-8004.

How do I report checking, savings, or debit-card fraud?

Call 1-800-869-3557 immediately.

How do I report Zelle, Bill Pay, online-transfer, or digital-wire fraud?

Call 1-866-867-5568 immediately.

Where do I send a suspicious Wells Fargo email or text?

If you did not interact with it, forward the suspicious email or text to re*********@********go.com. If you clicked, responded, shared information, or sent money, call 1-866-867-5568.

How do I check a Wells Fargo debit-card claim?

Call 1-800-548-9554, Monday through Friday, 7:00 a.m. to midnight Eastern Time.

How do I check a Wells Fargo credit-card claim?

Call 1-800-423-7618, Monday through Friday, 7:00 a.m. to midnight Eastern Time.

How do I escalate a Wells Fargo complaint?

Contact the product department, request a case number and supervisor review, preserve all documentation, call 1-844-931-2273, and consider the CFPB or OCC when an eligible complaint remains unresolved.

Who is Wells Fargo’s CEO?

Charlie Scharf is Wells Fargo’s chairman and chief executive officer.

Who owns Wells Fargo?

Wells Fargo & Company is publicly traded and owned by its shareholders. Its common stock trades on the New York Stock Exchange under WFC.

How many employees does Wells Fargo have?

Wells Fargo reported approximately 205,000 active employees as of December 31, 2025.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, complaint information, and public review pages since 2004.

Corporate addresses, telephone numbers, executives, support hours, fraud routes, mailing addresses, dispute processes, and regulatory requirements can change. Confirm important information directly with Wells Fargo before mailing payments or documents, disclosing financial information, or relying on a legal, fraud, mortgage, loan, or credit-reporting deadline.

Page Update Note

This page was updated on July 30, 2026, to confirm Wells Fargo’s current 333 Market Street corporate address and headquarters phone number, distinguish Wells Fargo & Company from Wells Fargo Bank, N.A., add the official customer complaint line, clarify corporate email and Board communications, update general banking, online banking, credit-card, mortgage, home-equity, auto-loan, fraud, accessibility, privacy, regulatory, and credit-reporting contacts, add current leadership and company information, and revise the visible-review summary.

Disclaimer

CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or operated by Wells Fargo & Company, Wells Fargo Bank, N.A., Wells Fargo Advisors, the Consumer Financial Protection Bureau, the Office of the Comptroller of the Currency, or any Wells Fargo branch, affiliate, card network, payment service, mortgage servicer, or loan provider.

CorporateOfficeHeadquarters.com cannot access Wells Fargo accounts, investigate transactions, recover money, reverse transfers, stop payments, file disputes, issue provisional credits, change credit reports, modify loans, stop foreclosures or repossessions, process payments, or contact Wells Fargo on a visitor’s behalf.

Wells Fargo and related names and logos are trademarks of their respective owners.

Banking, credit-card, mortgage, auto-loan, fraud, investment, tax, legal, privacy, and regulatory matters can involve important deadlines and individual circumstances. Verify information through Wells Fargo, the account agreement, a qualified professional, or the appropriate government agency.

Reader reviews represent individual opinions and experiences. Allegations in reviews have not necessarily been independently verified and should not be interpreted as establishing the experience, liability, or legal rights of every customer, employee, branch, claim, or account.

Share Your Wells Fargo Experience

Have you contacted Wells Fargo Customer Service, the complaint line, a branch manager, fraud support, the claims department, Wells Fargo Online, Mortgage, Auto, Board Communications, the CFPB, the OCC, or the corporate office about an unresolved issue? Share your experience below.

Consider mentioning the general product involved, approximate date, support route used, whether a case or claim number was provided, what resolution was requested, and whether Wells Fargo responded.

Privacy warning: Do not publish complete account or card numbers, Social Security numbers, PINs, passwords, one-time access codes, claim numbers, transaction numbers, payment details, home addresses, telephone numbers, email addresses, mortgage or loan documents, credit reports, estate records, employee records, medical information, or other sensitive personal or financial information.

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Wells Fargo Disappointing Customer Service

May 30, 2025

Wells Fargo, Long-Time Customer, Ongoing Account Issues, No Resolution.

I’ve been a Wells Fargo customer since 1999, and I’m beyond frustrated with how my account has been handled over the past few months. Since March, I’ve made numerous calls trying to resolve an issue, only to be passed around from one representative to another—with no real answers or solutions. Many of the agents seem to follow scripts without fully understanding the situation.

Here’s what I’ve experienced: Funds have been removed, replaced, and then removed again, causing confusion and stress. At one point, my account balance went negative, and when my monthly deposit came in, Wells Fargo applied the entire amount to past charges, leaving me with just $400 to live on. I even changed my direct deposit settings to prevent further mix-ups, but the problem continued. Despite repeated attempts to resolve this, I’ve received no clear explanation or support. I’ve searched online and found many other customers sharing similar concerns, which is alarming. After more than 20 years as a customer, I never expected to feel this ignored and unsupported. If this issue isn’t addressed promptly and properly, I’ll have no choice but to close my accounts and take my business elsewhere.

K

Wells Fargo Extremely Disappointed

May 7, 2025

Wells Fargo, Extremely Disappointed with Wells Fargo’s Claims Department.

I’ve been a Wells Fargo customer since 1989. Over the years, my debit card has had to be replaced several times due to unauthorized charges. In the most recent incident, the issue went beyond just my card—it affected all of my devices. I followed the guidance of a Wells Fargo banker to prevent future problems, but unfortunately, their advice didn’t work. I received a call with “Apple” on the caller ID. The person claimed to be from Apple and asked about purchases on an Apple Card I don’t even have. He said the account was somehow tied to my bank and listed several transactions I didn’t recognize. He then transferred me to someone claiming to be from Apple Security, who repeated the same questions and said Apple had a strong partnership with Wells Fargo. He instructed me to buy gift cards at three different locations to help “track the charges” and assured me Apple would reimburse the funds. I reluctantly followed through, but when my debit card was declined at the third location and they insisted I use a different card, I knew something was wrong. I hung up and immediately called Wells Fargo, who transferred me to their claims team and said they’d open an investigation.

Later, I was told my claim was denied because they said I had authorized the charges. That is absolutely false. I never gave permission for any of these transactions. I’ve now lost more than $2,000, and to make matters worse, I received a letter stating my case was forwarded to the ATM claims team—which makes no sense, as no ATM was involved. I’m extremely disappointed. It feels like Wells Fargo is quick to blame the customer rather than thoroughly investigate. With incidents like this happening so often, the bank should be working harder to stop these types of scams rather than leaving customers to bear the financial loss.

D A

Wells Fargo CD Interest Amounts Vary Monthly With No Clear Explanation

May 5, 2025

Wells Fargo, It’s been eight months and I still don’t have a resolution. I have a certificate of deposit (CD) that shows inconsistent interest amounts each month, even though it’s supposed to be compounding. No one at Wells Fargo can explain why this is happening. I’m simply told, “the computer says it’s correct,” and that there’s no dedicated CD department available to explain how the interest is being calculated. As a Premier member, this is incredibly frustrating. If the CD balance is compounding, the monthly interest should be increasing or at least following a logical pattern—not fluctuating with no transparency. To make matters worse, emails to corporate bounce back, leaving me with no direct point of contact. How is it possible that my most recent month’s interest is lower than the interest earned six months ago, despite having the same number of days in the cycle? It feels like no one at the bank is willing to address the issue or provide a clear breakdown. Very disappointing customer experience.

L P

Wells Fargo Disappointing Customer Service

May 1, 2025

Wells Fargo, These bankers forgot the oath they took.

G E

Wells Fargo Lincoln City OR Excellent Customer Service

April 30, 2025

Wells Fargo, Above and Beyond! While closing out my mother’s Wells Fargo (WF) accounts after her death, I encountered significant difficulties navigating the corporate maze. Fortunately, the Lincoln City, Oregon branch has a personal banker named Brandon Smith. With Brandon’s knowledge, patience and perseverance we were able to accomplish all that needed to be done. The biggest challenge was trying to obtain a copy of a letter, regarding a claim, that I had misplaced. Brandon spent literally hours on the phone, as my advocate, trying to obtain a copy of the letter. It took weeks of back and forth with various offices within the Wells Fargo structure trying to get the letter. Brandon went way above and beyond anything I would have imagined and was finally able to obtain a copy for me. I can’t say enough about Brandon’s customer service and his personal approach to my issues. Without his help I would still be trying to figure out where to go and who to contact within the Wells Fargo structure. The entire staff of the bank are always ready and willing to help every time I walk into the bank. If you’re new to Lincoln City and looking for a really good bank, go into the Wells Fargo branch and ask for Brandon.

C A E
Corporate Office Headquarters