Chase Bank corporate office information can refer to two different locations. JPMorgan Chase Bank, National Association has its regulatory corporate address at 1111 Polaris Parkway, Columbus, OH 43240. Its parent company, JPMorgan Chase & Co., operates under the JPMorganChase name and has its global corporate headquarters at 270 Park Avenue, New York, NY 10017.
The JPMorganChase corporate phone number is 1-212-270-6000. Chase customers with checking, savings, credit card, mortgage, auto loan, business banking, fraud, transfer, or branch complaints should normally use the support department associated with the account before contacting the corporate office.
Chase Bank Corporate Address and Office Phone Numbers
- Consumer and Commercial Banking Brand: Chase
- Legal Bank Name: JPMorgan Chase Bank, National Association
- JPMorgan Chase Bank Corporate Address: 1111 Polaris Parkway, Columbus, OH 43240
- Parent Company: JPMorgan Chase & Co., also branded JPMorganChase
- JPMorganChase Global Headquarters Address: 270 Park Avenue, New York, NY 10017
- JPMorganChase Corporate Phone Number: 1-212-270-6000
- Chase Personal Banking Customer Service: 1-800-935-9935
- Chase Credit Card Customer Service: 1-800-432-3117
- Chase Auto Customer Service: 1-800-336-6675
- Chase Home Lending Customer Service: 1-800-848-9136
- Chase Business Customer Service: 1-800-242-7338 / 1-800-CHASE38
- Chase Business Calls from Outside the United States: 1-713-262-3300
- Chase Military Services: 1-877-469-0110
- Military Services from Overseas: 1-318-340-3308
- Stock Exchange and Symbol: NYSE: JPM
- Official Chase Website: Chase.com
- Chase Customer Service: Chase Customer Service Center
- Chase Complaints and Feedback: Submit Chase Feedback
- JPMorganChase Corporate Website: JPMorganChase.com
- Branch and ATM Locator: Find a Chase Branch or ATM
Important address clarification: The Columbus address is the official regulatory corporate address for JPMorgan Chase Bank, National Association. The New York address is the global headquarters of the parent company, JPMorgan Chase & Co. Chase is a banking brand rather than a separate parent corporation with its own third headquarters.
Important phone clarification: 1-212-270-6000 is a general JPMorganChase corporate-inquiry number. It is not the primary phone number for account access, fraud claims, credit card disputes, mortgage servicing, branch complaints, payments, Zelle transfers, or online banking.
Chase, JPMorgan Chase Bank and JPMorganChase Explained
The names Chase, JPMorgan Chase Bank and JPMorganChase are related, but they do not describe exactly the same legal entity.
- Chase: The customer-facing consumer and commercial banking brand
- JPMorgan Chase Bank, National Association: The federally chartered bank that provides many Chase deposit, lending, payment and banking services
- JPMorgan Chase & Co.: The publicly traded parent corporation
- JPMorganChase: The corporate brand used by JPMorgan Chase & Co.
This distinction matters because the correct address depends on the reason for the search. A regulator, legal document or bank-registration lookup may identify 1111 Polaris Parkway in Columbus. A search for the global parent-company headquarters will lead to 270 Park Avenue in New York.
Is Chase Bank Headquarters in Columbus or New York?
Both locations can be correct when they are labeled accurately:
JPMorgan Chase Bank Corporate Address
JPMorgan Chase Bank, National Association1111 Polaris Parkway
Columbus, OH 43240
The Office of the Comptroller of the Currency and Federal Deposit Insurance Corporation identify this as the bank’s corporate address or headquarters.
JPMorganChase Global Headquarters
JPMorgan Chase & Co.270 Park Avenue
New York, NY 10017
JPMorganChase opened its new global headquarters at 270 Park Avenue in October 2025. The location is the principal executive office of the parent company.
What About 383 Madison Avenue?
383 Madison Avenue appeared in older JPMorgan Chase corporate listings while the new 270 Park Avenue tower was being developed. It should not be presented as the current global headquarters address.
Chase Executive Leadership
- Chairman and Chief Executive Officer: Jamie Dimon
- Chief Operating Officer: Jennifer Piepszak
- Co-President and CEO of Consumer and Community Banking: Troy Rohrbaugh
- Co-President and CEO of the Commercial and Investment Bank: Doug Petno
- Chief Financial Officer: Jeremy Barnum
Consumer and Community Banking includes Chase banking and card operations. Leadership roles can change, so investors, suppliers, media contacts and business correspondents should verify current titles through JPMorganChase’s official leadership page.
Does Chase Have an Executive Office Complaint Number?
Chase does not currently publish a separate public telephone number identified as the “Chase executive office complaint number.”
The number 1-212-270-6000 is the general JPMorganChase corporate number. Calling it may result in a customer complaint being redirected to the Chase department that can access the applicable account.
For a documented account complaint, it is generally more effective to:
- Contact the product-specific customer-service department.
- Request a case, claim, dispute or complaint number.
- Ask for a supervisor or specialized review.
- Send a secure message after signing in to Chase.
- Use the official Chase complaints-and-feedback page.
- Retain written responses and previous case numbers.
Does Chase Have a Corporate Complaint Email?
Chase does not publish one general customer-facing corporate email address for account complaints, disputes, fraud claims, frozen accounts, mortgages, auto loans or branch concerns.
Existing customers should sign in to Chase.com or the Chase Mobile app and use the Secure Message Center. This provides a protected communication channel and creates a written record connected to the customer’s account.
Do not send account numbers, card numbers, passwords, PINs, Social Security numbers, identity documents or one-time verification codes through ordinary email.
The email address ph******@***se.com is used for forwarding suspicious emails that impersonate Chase. It is not a general customer-service or complaint email.
Choose the Correct Chase Contact Route
Personal Banking, Checking, Savings and Debit Cards
Call 1-800-935-9935 for checking accounts, savings accounts, debit cards, ATM transactions, deposits, account access, fees, restrictions, closures, transfers and many branch-related complaints.
Chase Credit Cards
Call 1-800-432-3117 for personal Chase credit cards, payments, rewards, annual fees, billing questions, replacement cards and transaction disputes. The number printed on the back of the card may provide more direct routing for a particular account.
Chase Auto Loans and Leases
Call 1-800-336-6675 for auto loan payments, payoff requests, title questions, lien releases, statements, lease servicing and account complaints.
Chase Home Lending
Call 1-800-848-9136 for mortgage payments, escrow, payoff information, home equity, insurance, property taxes and mortgage-servicing concerns.
Chase Business Banking
Call 1-800-242-7338 for business checking, savings, ACH services, online banking and account management.
Business customers calling from outside the United States can use 1-713-262-3300.
Corporate, Investor, Supplier or Media Matters
Use JPMorganChase’s corporate website or call 1-212-270-6000 for general company-level matters that are not customer-account service requests.
How to Escalate a Chase Complaint
- Contact the correct department: Begin with personal banking, card services, auto, home lending, business banking or the branch involved.
- Describe the problem precisely: Identify the account type, transaction, date, amount and requested resolution.
- Request a case number: Ask Chase how the issue is being tracked.
- Ask for supervisor review: Request a supervisor, claims specialist, fraud investigator, branch manager or servicing specialist.
- Use secure messaging: Send a concise written summary through Chase’s Secure Message Center.
- Retain documentation: Keep statements, notices, letters, screenshots, receipts, transaction confirmations and previous Chase responses.
- Use the official feedback route: Submit unresolved feedback through Chase’s complaints-and-feedback page.
- Consider an appropriate regulator: Unresolved eligible consumer-financial complaints may be submitted to the Consumer Financial Protection Bureau or the Office of the Comptroller of the Currency.
The appropriate escalation route depends on the account, transaction and type of complaint. A corporate switchboard generally cannot access the customer’s account or override a completed fraud, credit, mortgage or deposit investigation.
What to Have Before Contacting Chase
- Account type, such as checking, savings, credit card, mortgage, auto or business banking
- Last four digits of the relevant account or card number when communicating privately
- Branch location and banker or manager involved
- Transaction date, amount and description
- Deposit, ACH, wire, Zelle or payment confirmation
- Merchant receipts, return records or refund promises
- Case, dispute, complaint or claim number
- Copies of statements, notices and secure messages
- A chronological summary of previous contacts
- The exact correction or resolution requested
Do not publish complete account numbers, card numbers, routing numbers, Social Security numbers, passwords, PINs, one-time codes, identification documents or private branch-employee information in a public review.
Is the Chase Corporate Address Used for Direct Deposit?
No. A corporate headquarters address should not automatically be used as the bank address for direct deposit, ACH transfers, wire transfers, loan payments or account verification.
For direct deposit, use the routing number and account number associated with the specific Chase account. Obtain these details from:
- The Chase Mobile app
- Chase online banking
- A Chase check
- An official direct-deposit form
- A Chase branch or customer-service representative
Routing numbers can vary according to the account, transaction and location. Do not substitute 270 Park Avenue or 1111 Polaris Parkway for account-specific banking instructions.
Closed, Frozen or Restricted Chase Accounts
When an account is restricted, frozen or closed, ask Chase:
- Which department placed the restriction
- Whether additional identification or documents are required
- Whether pending deposits, checks and payments will be processed
- How and when the remaining balance will be returned
- Whether written notice has been mailed or posted online
- Whether an appeal or additional review is available
Save every notice, statement, branch receipt and secure message. Do not deposit additional funds into an account after Chase has instructed you that it is being closed.
Missing Funds, Deposit and Balance Complaints
For missing money, an incorrect balance, a deposit that was not credited or an unexplained account adjustment, gather:
- Deposit receipt
- Transaction confirmation
- Statements before and after the issue
- Images of deposited checks when available
- Branch and ATM information
- Dates and amounts
- Previous case numbers
Ask Chase to explain whether the transaction is pending, reversed, returned, adjusted, held or under investigation.
Chase Fraud and Unauthorized Transaction Complaints
Contact Chase immediately when an account, debit card, credit card, online-banking login, wire or transfer may have been compromised.
Use the number printed on the back of the card, the official Chase app or the support number associated with the account. Consider locking an eligible card while the issue is investigated.
Keep:
- The date the unauthorized activity was discovered
- Transaction amounts and descriptions
- Fraud claim or investigation numbers
- Copies of alerts and account notices
- Police or identity-theft reports when applicable
- Written claim decisions
- Proof showing where you were or how the account was used
Reporting deadlines may apply. Act promptly rather than waiting for a response from the corporate office or a public review.
Credit Card Billing and Merchant Disputes
A fraudulent transaction and a merchant billing dispute are not necessarily handled in the same way.
A transaction may be fraudulent when neither the account holder nor an authorized user made or approved it. A merchant dispute can involve:
- An incorrect amount
- A duplicate charge
- A canceled subscription
- A returned product without a refund
- Undelivered goods or services
- A merchant failing to honor a written promise
Keep receipts, return tracking, merchant emails, cancellation confirmations and screenshots. If Chase denies a dispute, ask for the reason, supporting information, reconsideration options and applicable deadline.
Zelle, Wire, ACH and Electronic Transfer Complaints
For a Zelle, wire, ACH, Bill Pay or other electronic-transfer complaint, record:
- Date and time
- Amount
- Recipient
- Confirmation or reference number
- Sending and receiving account information
- Whether the transaction was authorized
- How and when Chase was notified
Electronic-transfer recovery rights can differ based on the transaction and circumstances. Contact Chase immediately when fraud or an unauthorized transfer is suspected.
Chase Mortgage, Escrow and Home Lending Complaints
Mortgage complaints may involve payments, escrow, insurance, property taxes, payoff statements, credit reporting, loss mitigation, foreclosure or requests for information.
Keep mortgage statements, escrow analyses, tax bills, insurance records, payment confirmations and all written servicing correspondence.
Mortgage notices of error, qualified written requests and requests for information may require a specific mailing address. Verify the current address through Chase Home Lending before mailing a time-sensitive mortgage notice.
Chase Auto Loan and Lease Complaints
For an auto loan or lease issue, keep:
- Account number
- Vehicle identification number
- Payment history
- Payoff quote
- Title and lien records
- Lease documents
- Insurance information
- Previous correspondence
Ask Chase to confirm a payoff, title release, payment correction or account adjustment in writing.
Older Bank One, Trust or Unclaimed-Property Accounts
Older accounts connected to Bank One, merged institutions, trusts or dormant funds may require historical records and specialized review.
Gather original statements, account agreements, trust documents, tax records, canceled checks, correspondence and evidence of ownership. Ask Chase which records department or successor institution should review the matter.
Funds from dormant accounts may sometimes be transferred to a state unclaimed-property office. Verify the owner’s current and former states of residence through official government unclaimed-property resources. Do not pay an unknown third party to recover funds without verifying the service.
Chase Scam and Fake Support Number Warning
Fraudsters may impersonate Chase through spoofed caller ID, fake text messages, fraudulent emails, search advertisements and false account-lock warnings.
- Do not rely only on the name or number shown on caller ID.
- Do not share a password, PIN or one-time security code.
- Do not move money because a caller says it must be transferred to a “safe account.”
- Do not grant remote access to a computer or mobile device.
- Do not pay through gift cards or cryptocurrency.
- End a suspicious call and contact Chase using the number printed on the card or an official Chase page.
- Forward suspicious Chase emails to ph******@***se.com.
Chase Reviews and Complaints
Five reader reviews are currently visible on this CorporateOfficeHeadquarters.com page, dated from January 29 through April 18, 2025.
Reported themes include:
- Accounts being frozen or closed
- Difficulty obtaining an explanation for an account closure
- Missing deposits or account balances
- Difficulty locating an older Bank One trust account
- A denied credit card dispute involving an Amazon return
- An unauthorized international wire and unsuccessful fraud claim
- Repeated calls, branch visits and difficulty reaching someone with decision-making authority
These comments describe individual reader experiences and do not establish that every Chase customer, account, branch, dispute or investigation will have the same outcome.
No reliable aggregate star rating is currently displayed on the page. A helpful review should identify the account type, approximate date, issue, support route used, whether a case number was issued and whether the matter was resolved.
About Chase and JPMorganChase
Chase is the United States consumer and commercial banking brand of JPMorgan Chase Bank, National Association. Chase provides checking and savings accounts, debit and credit cards, mortgages, auto financing, business banking, merchant services, branch banking, mobile banking and related services.
JPMorgan Chase & Co. is the publicly traded parent company and operates under the JPMorganChase corporate brand. Its businesses also include commercial and investment banking, markets, payments, asset management and private banking.
Chase Competitors and Related Corporate Office Pages
- Bank of America Corporate Office
- Wells Fargo Corporate Office
- Citibank Corporate Office
- TD Bank Corporate Office
- Capital One Corporate Office
- Truist Corporate Office
Official and Related Chase Resources
- Official Chase Website
- Chase Customer Service
- Chase Complaints and Feedback
- Chase Secure Message Center
- Chase Branch and ATM Locator
- Chase Fraud and Security Center
- Chase Business Support
- JPMorganChase Corporate Website
- JPMorganChase Leadership
- JPMorganChase Investor Relations
- Consumer Financial Protection Bureau Complaint Form
- OCC HelpWithMyBank Complaint Form
- Chase Customer Service Numbers, Reviews and Complaints
- Investigate an Unrecognized Bank or Card Charge
Frequently Asked Questions About Chase Corporate Office
What is the Chase Bank corporate address?
The regulatory corporate address for JPMorgan Chase Bank, National Association is 1111 Polaris Parkway, Columbus, OH 43240.
What is the Chase company address?
Chase is a brand of JPMorgan Chase Bank, National Association. The bank’s corporate address is 1111 Polaris Parkway in Columbus. The parent company’s global headquarters is 270 Park Avenue in New York City.
Where is the Chase corporate office?
JPMorganChase’s global corporate office is at 270 Park Avenue, New York, NY 10017. JPMorgan Chase Bank, National Association has its regulatory corporate address at 1111 Polaris Parkway, Columbus, OH 43240.
What is the Chase corporate phone number?
The JPMorganChase general corporate phone number is 1-212-270-6000. Personal Banking Customer Service is 1-800-935-9935.
What is the Chase Bank corporate office phone number?
For general parent-company inquiries, call 1-212-270-6000. For a Chase banking account, use the customer-service number associated with the product.
What is the Chase Bank headquarters address?
JPMorgan Chase Bank, National Association is headquartered for regulatory purposes at 1111 Polaris Parkway, Columbus, OH 43240. JPMorganChase’s parent-company headquarters is at 270 Park Avenue in New York.
What is the Chase Bank head office address?
The answer depends on the entity. Use 1111 Polaris Parkway in Columbus for the national bank’s corporate address and 270 Park Avenue in New York for JPMorgan Chase & Co.’s global head office.
Is 383 Madison Avenue still Chase headquarters?
No. JPMorganChase opened its current global headquarters at 270 Park Avenue in 2025. Older corporate records may still reference 383 Madison Avenue.
What is the Chase executive office phone number?
Chase does not publish a separate public executive-office complaint number. The general JPMorganChase corporate number is 1-212-270-6000.
How do I file an executive complaint with Chase?
Begin with the correct product department, request a case number, ask for supervisor or specialized review and send a secure message. Use the official complaints-and-feedback route for an unresolved complaint.
Does Chase have a corporate complaint email?
Chase does not publish one general account-complaint email. Existing customers should use secure messaging after signing in to Chase.com or the Chase Mobile app.
What is the main Chase customer-service number?
Call 1-800-935-9935 for checking, savings, debit card and personal-banking support.
What is the Chase credit card phone number?
Call 1-800-432-3117 or use the number printed on the back of the card.
What is the Chase Business customer-service number?
Call 1-800-242-7338. Business customers calling from outside the United States can use 1-713-262-3300.
Can I use the Chase headquarters address for direct deposit?
No. Use the routing and account information associated with the specific account. A corporate headquarters address is not a substitute for direct-deposit or wire instructions.
Who is the CEO of JPMorganChase?
Jamie Dimon is chairman and chief executive officer of JPMorganChase.
Is Chase Bank the same as JPMorgan Chase?
Chase is the consumer and commercial banking brand. JPMorgan Chase Bank, National Association is the legal bank, and JPMorgan Chase & Co. is the publicly traded parent company.
Can I complain about Chase to the CFPB or OCC?
Eligible unresolved financial complaints may be submitted to the Consumer Financial Protection Bureau or the Office of the Comptroller of the Currency after the customer has attempted to resolve the issue directly with Chase.
Is CorporateOfficeHeadquarters.com affiliated with Chase?
No. CorporateOfficeHeadquarters.com is an independent corporate-contact and consumer-review website and is not affiliated with Chase, JPMorgan Chase Bank, National Association, JPMorgan Chase & Co. or JPMorganChase.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has provided corporate addresses, headquarters phone numbers, company information, complaint guidance and public review pages since 2010.
Information is reviewed using official company websites, customer-support pages, regulatory bank records, public filings, leadership announcements, government complaint resources and visible reader submissions when available.
Corporate addresses, leadership, telephone numbers, banking support routes and complaint procedures can change. Verify time-sensitive information directly with Chase, JPMorganChase, the applicable regulator or the support department associated with the account.
Page Update Note
This Chase corporate office page was updated on July 29, 2026.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Chase, JPMorgan Chase Bank, National Association, JPMorgan Chase & Co., JPMorganChase, any Chase branch, the Consumer Financial Protection Bureau, the Office of the Comptroller of the Currency or any other government agency.
Chase, JPMorgan, JPMorganChase and related names, logos, trademarks and service marks belong to their respective owners. Corporate addresses, telephone numbers, leadership, banking policies, regulatory information, support routes and complaint procedures may change without notice.
CorporateOfficeHeadquarters.com cannot access accounts, release funds, reverse transactions, decide fraud claims, reopen closed accounts, change credit decisions, alter mortgage servicing, cancel payments or contact Chase on a reader’s behalf.
This page does not provide legal, banking, investment, tax, credit, fraud-recovery or financial advice. Contact Chase, the applicable regulator, a qualified attorney, financial professional or law-enforcement agency when appropriate.
Share Your Chase Experience
Have you contacted Chase customer service, a branch manager, card services, fraud support, Home Lending, Auto, Business Banking, the JPMorganChase corporate office, the CFPB or the OCC about an unresolved complaint?
Share your experience below and identify the general account type, approximate date, issue, support route used, whether a case number was provided and whether the matter was resolved.
Privacy warning: Do not post complete account numbers, routing numbers, credit or debit card numbers, Social Security numbers, passwords, PINs, one-time security codes, identification documents, home addresses, telephone numbers, email addresses, transaction confirmations, legal records or employee personal information in a public review.