Wells Fargo Corporate Office Headquarters HQ

Wells Fargo Corporate Office Phone Number and Headquarters HQ Address

420 Montgomery Street

San Francisco, California 94163

Corporate Phone Number: 1-866-249-3302

Corporate Fax Number: n/a

Corporate Email: info@wellsfargo.com

Corporate Stock Symbol: WFC

Wells Fargo is a bank with branches in all 50 US States. Wells Fargo operates ATM machines, credit card processing, consumer credit cards, mortgage lending, commercial lending and general banking services. Wells Fargo and Company is one of the premier banking and mortgage institutions in the United States.

Wells Fargo’s Customer Service Phone Number is 1-800-869-3557. The company does encourage users to use their technical support system and help forums on their website.

Wells Fargo Corporate Office

  • Dear sir;
    My name is James Daniels I am 65 years old and have been a customer of Wells Fargo for these many years. I recently applied for a credit card through Wells Fargo. I received a letter stating that I needed to call Wells Fargo to give them more information, this I did. After navigating an extremely poor menu, I was put into contact with a disinterested representative. The young lady demanded my S S# I gave it to her her. Then after a few minutes of pretending to “read notes on my application” she informed me that I needed to send her copies of two forms of government photo idea. When I ask for a fax number she pretended not to hear me.
    I do not know what you people are playing at. But I will tell you that I am not amused. If you think that there some kind of sport in wasting peoples time let me set you straight. Wasting people time is theft, of their most valuable resource one that cannot be replaced, at any price. I will be filling a complaint With the inter state commerce commission. The Pa state Banking commission, Fed reserve, and the F.B.I. I will find out why you demanded my SS# when clearly you had no intention of helping me. I will auditing all my financial transactions and will prosecute any and all transgressions. At the vary least your behavior in this matter has been rude, and unprofessional. It has undeniably been suspect and possibly criminal.
    If you think that there is a reasonable explanation for this behavior I would like to hear it.

    James Daniels

  • I have a Wells Fargo Health Advantage card to finance a hearing aid. I agreed to this card because I was told if I paid it off in 1 year there would be no interest. Well I pay double what they ask for many times, and I've just noticed that they have been charging me a late fee because I make my payment at the end of every month, because I am a state employee and we don't get paid until the last day of every month. I called and spoke with a representative and was told that they do not give the option to pay at the end of every month, that the 28th is the farthest they will take a payment. They continued to tell me that there is no grace period and I WILL be charged a late fee of $38 every month. They were not caring or considerate of the fact that I can't pay until my check goes into the bank. I will NEVER do business with Wells Fargo again, because of their greediness and inconsiderate attitudes.

  • I dropped them for charging me $12.00 a month for not using my personal debit card. My Business account has around 15K a month moving through it. I now use my credit union debit card, and they PAY ME..!

  • Very Disappointed today 09/27/2018 around noon , Your landscaper at the South Shore Hopping Center in Alameda was blowing all the garbage one can find in any commercial parking lot including the sidewalk and gutter straight across the street in the lagoon , I went and tried o speak to the branch Manager it was a shore as he did not want to move from His desk ,I finally was able to have him come , He refused to look out the window , then very abruptly , very de meaning manner told me if was not his problem it was the shopping center he did not care and asked me to leave , Let's talk business here , it was your landscaper , by blowing the garbage in the lagoon , Wells Fargo and it's landscaper are violated :City regulation , Regional regulations , State Regulations and Federal Regulations , The EPA has fined Oakland and other Cities around in the multiple millions of Dollars , they will make minced meat out of Wells Fargo . To go back to basic , when someone is acting in the capacity of Manager He or She represent the Company at large , when they display such mediocre disposition they are failing , This might b California , This is not a third world Country .

  • I myself did not experience this, a personal close friend of mine did and I am posting this because it is appalling that she had to go through this. Now I understand why so many people hate Wells Fargo. Quite frankly with all the complaints it doesn't appear that headquarters cares much about how their branches are run or there wouldn't be so many complaints.

    HORRIFIC experience at the Wells Fargo on 518 & Castlewood in Texas! I went in to close my late father’s account with a death certificate and Affidavit of Heirship copy. “Personal Banker” Marie Garner was pleasant at first while informing me that in order to process my request, she required an Executor of Estate document, and/or a document from the probate court, and/or I needed to file with the probate court to have the “required” documents issued to me before they could release the account. I pulled up the electronic copy of the Affidavit of Heirship for her to view and was told, if that was indeed the correct document, that I would need to present the original. Manager, Kimberly (neglected to get her last name), joined the conversation proceeding to explain the probate process to me and how it is so simple that an attorney is not required. Also, she shared with me that even as a bank employee, she was required to submit these documents to process the account for her deceased relative. I tried my best to explain to them that there is no “estate” and that my father’s case is atypical and all the required documents for our case have been filed. They continued to condescendingly tell me how I was incorrect and the Affidavit of Heirship was insufficient. The manager suggested for Marie to call legal support. While on the lengthy phone conversation with legal support, Marie was told that an Affidavit of Heirship was indeed sufficient. I asked her if I could use my electronic copy. Her reply to me was, “you were already told three times now that we need the original document, would you like me to write that down for you?” It was difficult enough to walk into that bank to request the process, her curt remark was completely unnecessary and hit me emotionally. I began to cry. She then took out a piece of paper to write down “Affidavit of Heirship”. I told her that really was not necessary. She continued small talk with legal support as I sat and cried. When she finally hung up, I told her that I felt I was treated poorly and condescendingly. Without hesitation she replied with, “I do not feel I treated you with ANY discourtesy.” If the customer is sitting across the desk from you in tears and tells you they are receiving poor service, is that the appropriate answer? My reply to her was, “I need to close my daughter’s account. The account that YOU assisted in opening.” The manager comes by to mitigate the situation but Marie continued to place blame on me and argued to be correct. She then had the audacity to get up and say, “I need to walk away because SHE is getting ME upset.”…while I am crying at HER desk in the middle of the lobby. I told the manager that I was treated with disregard for a delicate situation. I got up and stood in line for a teller, still in tears, to close my daughter’s account.

  • I'm Oriere Emmy resident at 808 NE 19th St Oklahoma City, I am a single Man blessed with 1 daughter. For a while now I have been searching for a genuine loan lender who could help me with a loan as I no longer have a job, all I got were hoodlums who made me trust them and at the end they took my money without giving me any loan, my hope was lost, I got confused and frustrated, it became difficult for my family to feed with a good meal, I never wanted to have anything to do with any loan lending companies on the internet again. Not until I met a Godsent loan lender that changed my life and that of my family Through the help of a fellowship member "a lender with the fear of God in her Mrs. Glory Ehibhatioman Joseph, she was the woman that God sent to elevate my family from suffering. At first I thought it wasn’t going to be possible due to my previous experience until I received my loan worth $125,000.00 USD in less then 24hours. So my advise to anyone out there genuinely in need of a loan is to contact Her through Her official email:- ( contactus@clientservice.com.co )

  • I work overseas and the online banking was stopped because they say they cannot verify my identity. They say I checked my account from several different places. DUH! I am overseas and I do visit other countries.

    They say I have to come into a branch bank with my ID. I say I am working overseas and will not be back in the United States until January. They say they cannot help me. I am unable to manage my accounts. I pay bills, I transfer money from one account to another. My banking is very important to me and I am not given access to online banking.
    I asked them to learn from this problem and find ways to help customers who work and live overseas. I got no response. I have gotten several "I am sorry"s, but no effort to help me. The apologies did not sound genuine.
    Other banks have policies in place to verify their customers identity.

    I will be leaving Wells Fargo as soon as get back to the United States.

  • Stood in line for 10 minutes with one teller and one teller working the drive thru with one car. The customers inside are not important, just the car outside. I left without doing my banking, and another customer left, also. This is the Cocoa Beach, Florida Branch. One teller at 1:30 pm is really poor management. The and this is not the first time this has happened.customers are not important, just the lunch schedule.

  • Hiding behind an alleged and questionable Religious Belief does not give anyone the right to "steal" and/or use deceptive practices to make money off the backs of your Customers. You need to know that there ARE people out here that will do everything in their power to expose, and prosecute you with Lawsuits and Criminal Charges if warranted. I WILL make life a living hell for you, and I WILL win. There are way to many complaints and Lawsuits against you, which give people like me the chance to finally close you down. So, sleep well, and pray to whomever you pray too, your days are numbered, and I hope the Prison they send you people to is full of Wells Fargo victims.

  • This concerns my traditional IRA – i sent all documentation for the required RMD. After waiting 2 months for any activity, I call and find out some document was missing. I HAD TO CALL, AND THEY ARE MY FINANCIAL ADVISORS. This went on 2 more times. Talk about ridicule from PEOPLE WHO ARE TELLING ME HOW TO INVEST. After arguing with them, with no results..I am resending instructions and will put them on notice that I will move ,my account to a better institution.

  • Why has WF removed the coin counting machine in the Sauk Rapids MN location? What are we supposed to do with our coins? If it wasn't such a pain to change all automatic deposits and payments I would drop you like a flash after 55 years.

  • I am a deployed service member. I need to perform the simple act of transferring money from my Wells Fargo checking account to my linked USAA account so I can pay bills. In order to effect this transaction I need to have a code sent to my mobile device by text. There are two issues with this process; I am deployed abroad and the SMS text cannot reach my phone, and usually when deployed my phone service is suspended. I did go as far as seeing if I could purchase a one day international plan in hopes that I could receive the code by text. Unfortunately for me this is not an option. I have attempted three different times to talk directly to a person at customer service to try and help me with this transaction. All I have is a checking account with Wells Fargo, however the automated phone system immediately prompts for my debit card number as a means of identification. Another single point of failure when dealing with Wells Fargo, no debit card means I get to recycle myself through the automated phone system for a while longer. Once past the no debit card issue, I am prompted for the PIN for my debit card for identification purposes. An endless cycle of frustrations for me to actually talk to a representative. Once I get to a customer service representative after verifying all of my account information and my identity I am still left with no support. There is no way that the customer service representative can help or bypass the cellular phone text, despite being out of the country and unable to receive a text. Wells Fargo in its epic myopic planning does not allow for customer care to extend to deployed service members. Wells Fargo poor planning further extends to the arena of updating personal information. It is not as simple to input new contact information and gain access in a short period of time. Updating my cellular number, to one that can receive a text takes 5 days to occur. Thank you wells Fargo for making it so user friendly to access my money and manage it with ease. You have lost me as a customer. As soon as I step foot back in the United States I will be ending my business with your banking establishment. Ending my relationship and giving you any of my future business will take precedent over seeing my own flesh and blood.

  • This has to be the worst bank around. For some reason I am blocked out of accessing my accounts. Have called twice and spent 1 hour on the phone each time with no results. Requested to have a supervisor call me… with no response.. Horrific, incompetent and uncaring. Do not use this bank

  • I put a stop payment on a bill. Wells Fargo paid the bill anyway. Now you want to charge an extra 35 dollars on something I did not ask you to pay. how do you pay a bill when theirs no money in the bank. now you want me to show proof I pay my another way, that's none of your business. I did not ask you to pay for it, that why I put a stop payment. if their not guarantee on a stop payment why put it in places. Spoke to 4 different people, three of them at like they own the bank. The last one did not even ask what my complaint was about, so how are you going to file one in my name and you don't even know what the problem was? My things is, its your mistake. Not your business how I paid my bill. You just need to correct the mistake ya'll made. If I felt like is was my fault I would not be complaining.

  • I recently had them shut off all access to online banking and also my card because my wife tried to call them for info on a double charge on our ATM card. I travel extensively and am not around always. She is currently not on this acct and my bad I haven't had the time to get back home to get her added. Well they claimed fraud and shut things down. I called in to explain it wasn't fraud it was in fact my wife whom I gave permission to call. The lady sent me to the fraud division who then asked me for a verbal password. Mind you I opened this acct in 2004 and do not ever recall placing a verbal password on the acct. If I did would not remember it this far ahead. The lady then hung up on me. I called back and the lady in customer service said she must have gotten disconnected as they would not hang up on anyone. Sent me back to that division only for me to try and explain the situation and that I could not recall putting a verbal password on my account. She hung up again. This happened three times. I travel so much and don't have time during banking hours to get to or find a Wells Fargo so having to do things by phone. As of today it has been almost a month with still no call or replacement of our card. I am going to take a day off of work just to go back home and close out my account with this bank. I understand being on top of things but for me to be hung up on three times and them to see there is no fraud is crazy at best. I have been a good customer and feel at this point they should have replaced the card and given access to my acct again online. You would think calling in giving them all my info would suffice but evidently they like losing customers. It is a good think that Chase Bank is great and has excellent customer service.

  • This past Tuesday, 1/30/17, my son came home to find three letters from Wells Fargo Bank branch here in Seminole Florida, address is 13099 Park Blvd. Seminole Florida 33776, phone 727-892-7444. The letters were court ordered for funds to be depleted from both savings and checking accounts for back child support in South Dakota. Here's the thing, HE HAS NO CHILDREN AND HAS NEVER BEEN OUT OF THE STATE OF FLORIDA AND DOESNT EVEN KNOW ANYONE IN SOUTH DAKOTA. Wells Fargo which "claims" to be secure apparently allowed someone to come into his account and change the social on the two accounts. Funny that the college credit card he had also on the same profile was not changed probably because it was closed down. So we have been BATTLING the bank and South Dakota all last week and we still haven't gotten any money back even though both parties acknowledge the "mistake". By the way, we are talking about $27,445,34. This isn't chicken feed we are talking about here. This kid took ten years to save this money up. I have gotten nothing but the run a round, excuses, I KNOW THE BANK CAN RECTIFY THIS PROBLEM FAST, I do believe because they are a nation wide operation, they are soooooo big that they feel that they have us all over a barrel. I have read all the negative comments here from way back in 2012. I'm not the only one. So needless to say, if I don't get satisfaction this week, I will be going to the media and I have already secured one of the biggest law firms in the state of Florida to handle this case. I might do it any way because of the immense distress this has caused not only my child but the whole family. I have withdrawn all of my savings from this bank and I will make sure when my son gets his money back he will do the same. Everyone involved at the bank branch hate to see me coming and when they find out I am on the phone waiting to talk to some one there they all cringe. I will not stop until I get back what my child is due and I better get an apology and I'm sure the attorney will be looking for a hefty payout for how sick this has made all of us.

  • I have been led to believe that Wells Fargo was going to be the Lead Bank for foreign Exchanges when the Global Currency Reset came into existence here in the United States.

    Oh, BTW, your email address info@wellsfago.com does not work either.
    I so much believed in Wells Fargo that I set up a Trust account at a local Wells Fargo bank along with a Savings account to handle the exchange of my foreign currency from Vietnam and from Zimbabwe. However when I contact my local bank al I get is that Wells Fargo is not exchanging those two currencies to US dollars.

    What is the Corporate Office position on this matter, I even sent an email to Wells Fargo requesting an appointment with a Financial Advisor to discuss ways that I could achieve the best options for the wealth I am expecting from my personal exchange and all I received was a telephone number for the foreign currency exchange department only once again that Wells Fargo will not be exchanging any of the currency that I have in my possession.

    My position now is that if I can't get a straight answer from the bank prior to my exchange, what expertise can I expect when I leave millions of my dollars in your bank.

  • Dear Wells Fargo,
    Since we contacted Wells Fargo about our complaint with the Mortgage refinance, we have been promised many times that the issue would be resolved in a timely manner.
    It has been several months and it seems that every week we receive a letter from the Customer Care and Recovery Group. Sometimes we get 2 letters a week, all stating the same thing, however the date that this is expected to be resolved is always different, the date keeps getting pushed back. Just like our closing did.
    This speaks volumes to me and others that Wells Fargo does not care about their customers, that all they want is their money.
    With the world that we live in now, one would think that customer loyalty would matter, and with all the Social Media sites available to post grievances. Also let’s not forget the events that Wells Fargo has recently been through with the unnecessary selling of your products that most of your customers were unaware of.
    We truly regret using Wells Fargo to refinance our home. That is why we used a Credit Union who values their members to complete our Home Equity line of credit. After what we experienced with Wells Fargo during the Refinance process, WE GOT SMART and decided not to use your company for that. The Credit Union could have saved us hundreds of dollars in closing costs and other fees. And we could have actually received an accurate home appraisal report. Shame on us for using you for the refinance in the first place.
    I am a very Social person and not afraid to speak my mind or to let people know how I feel about certain companies or how they treat their so called Valued Customers.
    The whole process with Wells Fargo has left a very bad taste in our mouths. We should have learned when we opened a checking account with Wells and then found out that everything we were told by the banker was a complete lie. Thus, resulting in us closing out the accounts, and staying with the Credit Union.
    I guess that you will continue to send 1 or 2 letters a week stringing this along, or perhaps you will suddenly resolve this matter just to shut me up and move on. For that fact, what does it mean that you are looking into this matter and working to resolve it? Just what exactly is that going to do for me? It’s not like you are going to admit that your costs are higher than others and refund a portion of what we paid. Or that you will start using an honest and accurate Home appraisal company that perhaps is not in your back pocket.
    Either way, there will always be that bad taste left by Wells Fargo. And for other people thinking of using you, I can always tell them our experience so they can have the chance to avoid the dishonesty and go elsewhere to feel Valued.
    I value my time and appreciate the time you took reading this. If you have any questions while your work is in “progress”, I am here to help. You may reach me (Kaye)directly at 801-###### no extension. Or Brian, at 801-#####. Monday through Friday 8:00 am to 5:00 pm. If I am not available, please leave voice mail, or send an e-mail or perhaps yet another letter to our home.
    Brian and Kaye Adamson
    Unhappy Wells Fargo Customers

  • WELLS FARGO BANK USED FABRICATED ASSIGNMENT DEED TO AUCTION OFF HOME. DEED PRODUCED BY THEIR attorney mccalla raymer. forgive typing but diabetes makes it hard to type.I requested promissory note and mortgage deed, then WFB tells me bank of america owns property. contacted bank of america whom said they DON'T have a deed but wells fargo bank auction off house and now I am fighting eviction. NO BANK HAD TRUE TITLE AND DISCOVERY IN COURT OF JUDGE ON THE TAKE….WELLS FARGO BANK, BANK OF AMERICA, J P MORGAN CHASE BANK MCCALLA RAYMER AND MERSCORPS COMMITS FRAUD TO DECIEVE GOVERNMENT

  • I deposited a Vanguard check into my Wells fargo account and it was put on a 10 daY HOLD EVEN THOUGH WELLS FARGO GOT THERE MONEY IN 3 DAYS THEY REFUSED TO RELEASE MINE THIS IS JUST ANOTHER CONSUMER FRAUD CASE that the government needs to look into wells has no answers for me only this is company policy vangaurd is a 4.3 trillion dollar company not under criminal investigation by the government.

  • I have found Wells Fargo Bank to be very dishonest in their business practices as related to the Rewards Visa Card. The card shows on my Online Banking page as just 1 of 4 accounts. Online Banking allows for transfers between accounts and calls a money transfer just what it is "TRANSFER". I transferred $3000 from a $4500 card to my Wells Fargo Savings Account and the corresponding message within my online account was "Transfer Pending" and "Transfer Complete". That is when Wells Fargo Credit Card department charged me 5% for a "Cash Advance" along with a service fee, interest and over drafted my account because I was not informed nor did I receive any notice that the transfer was considered a "Cash Advance". The card is supposed to be interest free for 15 months as well. As soon as I noticed what was going on I called and explained that this was not intended to be a "Cash Advance" and that I would be returning the money as quickly as possible to stop the madness. The Wells Fargo Credit Card Company told me that they would return all of the fees and related charges as soon as I put the money back on the card and after I had returned the "Transferred money" they then told me "NO" they would not undue $203.59 in fees back on the card. At this point I told them to put it back in my savings account since I had to pay for it anyhow. Their response was we will need to charge you all the fees again to put the $3000 back in savings account again. I FEEL VIOLATED AND CHEATED IN SO MANY WAYS. I WILL BE CLOSING ALL MY ACCOUNTS AS SOON AS I GET EVERYTHING PAID OFF. I HAVE BEEN A CUSTOMER WITH WELLS FARGO FOR GOING ON 12 YEARS NOW. I WILL NO LONGER BANK HERE SOON. I WAS ROBBED BY A BANK; WOW!

    • WalsFargo IS THE BIGGEST JOKE ever! They have done noting but lie to get more money from me… pulling money from one account to another account yet telling me at the begaining they don't do that. They pulled and pulled money even when the money they where pulling wasn't in the account! they convience me to open up another account to "help" me stating that money was safe and that no one would touch that money..that met no one but them! they charged me over hundreds off dollars in over draft fees and when I called corporate they where NO help at all! Stating that they couldn't verify that what happened.. ( like there was no proof that was what was told to me) I WILL NEVER EVER BANK HERE AGAIN AND NEVER EVER recommend them to anyone. YALL ARE THE WORST bank ever..and just look for ways to get money off of people then act STUPID like it all your fault.

  • Wells Fargo Bank
    Wells Fargo Bank
    Banks & Credit Unions
    3450 W Polk St
    Phoenix, AZ 85009
    1.0 star rating

    In February of 2016 I closed all of my accounts at WELLS FARGO, business, personal and merchant. I closed them, because I was told non truths. In July of 2016 I tried to reopen the merchant account through WF, because they stuck me with a 4 year lease on a credit card machine. The denied me for the new merchant account, and yet they are still trying STEAL money from me on an account I was not approved for, or opened.
    STAY AWAY from Wells Fargo bank. I would like to say that I would give Wells Fargo bank a minus 10 STARS if it was allowed.

  • As a WFC shareholder, I listened to a great deal of John Stumpfs' testimony today to the Senate Banking Committee and am outraged at his obvious lack of accountability for the abusive behavior of over 5,000 of his employees to innocent customers. (I am not, nor ever will be, a Wells Fargo customer.) I believe his refusal to answer questions about his opinions and recommendations as a member, Chairman no less, of the WEC Board of Directors is clearly a case of NON_ACCOUNTABILITY and passing the buck. I have recently sold some of my WFC stock and intend to sell the remainder if Mr. Stumpf is not replaced and punitive actions, including clawbacks, are not taken against upper level managers with responsibility for the conduct WFC has been fined for.

  • I had a VISA card and Cash on Demand account with Wells Fargo back in October 2007 and I ran into some hard times and I became past due. Wells Fargo suggested a payment agreement whereas I made monthly installments debiting the payments from my account. I thought these balances were paid off. I had an identity theft where someone tried to steel my identity and open up accounts in my name. I closed my account at the bank of which I still deal with and switch to a new account. Wells Fargo said that my payments were returned because of it. They said I did not make any more payments on the account when I switched over. The last time I spoke to someone at Wells Fargo was well before 2013 and I was told that these balances were written off about $4,500. I was called on my job on June 16, 2016 and told they were from the collection department of Wells Fargo, based in Manila, Philippines. I asked this young man I spoke with if he could email the payment history or fax the payment history to me so I could compare to my bank statements and he tells me they do not have that information there. He could not tell me how and where I could get the information. If they had a payment history on these accounts, surely they could give me these records. I would be willing to make these payments if I had some details as to where I stopped paying. No one sent me any letters or E-mails or made phones call to me in regards to the write-off until now the 16th of June 2016. Maybe Mr. John Stamp, the CFO can help me. I am soon to be 66 years old and raising two grandchildren 6 and 12 years old and do not want this hanging over my head if this cannot be confirmed.

  • Anonymous
    June 16,2016 at 4:41 PM
    Back in October of 2015 someone somehow got into our savings account which I thought was SAFE.They took all but $500 out of our savings by phone.I never heard about that until I found out that I had only $500 in our savings when I went to talk to a banker.They told me that I had done that and I didnt.They said that they could not do anything about it and was blaming me for doing that.That is the last time that I will put my hard earned money into their savings program.I wonder how many other people have lost their savings.They were not very friendly about it.I am glad that other people are having trouble with Wells Fargo and not only me.I bet if they had that happen to them they would have found out who done it.

  • My father died and left me as POD beneficiary. By law the money passes to me without probate. But the poor personal bankers have to deal with a dumb corporate person who insisted that POD goes to probate. It is not to go to probate, it is a POD. So I had to hire a lawyer to get funds that are rightly mine. What did I do – I told everyone I knew who had a Wells Fargo account to move their money immediately. If a corporate employee is that dumb, then how many more of their employees are poorly educated.

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  • I am on SSI and have banked with your branch on 43rd street in Houston TX on for a short time. While in your bank on Dec. 2nd to withdraw my money to pay my rent and bills ($580.00) I made a cup of coffee and as I was walking out of the bank I noticed I left my purse on the coffee counter, I went back an my purse was gone it took about 10 seconds. No one was in the bank but employees. That was all the money I had, I asked if they could review the camera and see who could have taken the purse but I was treated as if I was lying. They had me waiting until closing time before they told me to come back tomorrow. I know it was my fault for leaving my purse but the manager could have shown some compassion.

  • I've been a long time member of Wells Fargo. I sold my home here to move to another area. Before I sold my home I had an over draft of $355.00. I go into the Wells Fargo branch that I bank at to pay it off, so I can use my account for a deposit of $720,000.00. I need the money to buy another house to live in. I spend 2 1/2 hours in there trying to pay it off, just to find out they are going to hold my $720,000.00 for 10 days. in the meantime I only have 30 days to get a new home and move out. that leaves me 20 days to get a new home and move in and it takes 30 days to go to closing on the new home. I'm taking my money to another bank and will never do any business with Wells Fargo ever again.

  • Went to the Salinas CA WF branch Saturday 9/12/15. My wife and I were trying to close out WF bank accounts for a deceased family member. Bank personnel tried to help – consulted with their legal department – told us the affidavit form prepared for us by a 30 year veteran estate attorney had shortcomings and that we'd have to go back to the attorney to get it fixed. When we asked what the problem with the document was so that I could guide the attorney on the necessary changes the Salinas Branch said they couldn't give me that information. We would just have to take it back to the attorney and have him figure it. Huh! Are you kidding me?
    So we come home and I call WF customer service. Spend about 10 minutes getting through the barriers and finally explain the situation to a supervisor who asks me to wait while she goes and does some research on how to resolve the situation. After waiting on hold for an hour and 50 minutes listening to annoying music the phone disconnected. I knew after about 15 minutes of waiting she wouldn't get back with me but I hung in there to see how long they'd leave me hanging.
    So I just called back. Explained what had happened to the new lady. She wants to be helpful and because of the bad experience I'd had on the previous call agreed to check back with me periodically with updates. I've gotten one "check back update". Still waiting. We'll see what happens.
    I will tell everyone that reads this that these same documents worked with no problems at Bank of America and Chase. There were accounts to be closed out in those banks as well. We were in and out of those banks with cashier checks in our hands within an hour.
    Update: the second encounter with WF customer service was much better. Got a customer service employee named Lauren that worked real hard to be helpful. Thanks Lauren.

  • I would like for this comment to find its way into the hands of Mr. John Stumpf, CEO of Wells Fargo Bank. I want him to know the people he has representing his brand are very unprofessional, unsympathetic and very unorganized. I am a real estate broker in the state of Georgia and this has to be THE WORST situation I have encountered with Wells Fargo. I have a seller who is irate & a poor buyer who has been trying to close on a property for moths now.

    The contract was binded on 5-29-15, please tell me why it hasn't closed. I was told because it is a mobile home built in the 80's that the buyer can not go USDA, excuse me but we knew this was a mobile home early stages of the paperwork in addition the appraisal you ordered confirmed as such as well as an initial phone conversation myself and Ina Owens had when I was asked if the seller had title to the mobile home, which I responded yes! Now all of a sudden buyer can't go USDA, has to go FHA which means another appraisal had to be ordered. Here we are 9-8-15 and buyer no longer has a contract on the property and seller not willing to extend because I was told that it would be closed.I promise that I will file a LAWSUIT if this seller pulls this listing from me based on Wells Fargo dropping the ball. One would think if they are dealing with a first time buyer who has never bought a home before and never dealt with any of the procedures that the professional in this case being Wells Fargo would sit him down and explain all the do's and don'ts which was never done, and to turn around & throw blame at a buyer/consumer who has NEVER gone through this process is totally unacceptable. This whole situation is giving Wells Fargo a very BAD name!


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  • Let me start by saying I am an elderly woman on Social Security. Yesterday August 17, 2015 i received a letter stating that the bank has decided to close my account. I got another bank and opened an account no problem. I called SS office and gave all the new info. SS told me i had to calls Wells Fargo and ask them to keep the account open just so i could get my check on the first. I call WF and am told to bad they could not keep it open for any reason. The the Banking Assistant said to me as if i was some kind of idiot that is the bottom line. Wells Fargo tellers, employees in general has no schooling on customer service. They are rude and disrespectful and something needs to be done about it. As i look on line there are over 1,000 complaints saying the same thing. Do something Wells Fargo. This is the frosting on the cake part. I never applied for an Wells Fargo account. I was sent a debit card, never activated it and received a letter from WF saying i was over drawn. I then activated the card and started using the account that was opened without me.

  • WF is in complicity with Household Goods Services in NYC which is perpetrating a fraud/scam whereas they have you make purchases on their behalf and then give you authorization to pay your credit card from their Wells Fargo account and at some point later with draw authorization. I have provided WF with documentation from Household Goods granting me authorization and have yet to get any response or explanation.

  • Just learned WF is a direct donor to Planned 'Parenthood'. What an opportune time to shop for refi rates. You clearly don't need my money in your portfolio.

  • Long wait for staff to resolve a loan and staff was so uninformed that caused me lots of anxiety and financial problems due to a simple request for a small loan while enjoyed great credit. Have close account but had terrible time still trying to even "get" information about my own many in reserves… If you need another bank GO and DO IT because this bank is not going to fullful your financial expectations

  • I have a payee on my online bill pay that has a new address. I went online to change the address. The system will not allow you to change an address. You must delete the payee and start from scratch. I sent a message to WF to see if I was doing something wrong. I received two responses that were both long and drawn out telling me how simple it was to completely start over and lose the ability to easily see the history of the payee. I filed both of those responses under the fiction category. How can one of the biggest banks in the world have an online bill pay system that would be better suited to the 1980's? I would love a response that is not apologetic and just solves the situation.

  • This bank is a legal way to steal your money. I made a deposit and received a receipt for the transaction, however they have misplaced my money and won't make it right. I have been to the bank and called corporate but was told they would have to research it and it could take up to 15 business days. I will not stop until it is returned even if it means getting an attorney involved. I may not have much money but I work hard for what I have and its mine.

    • Arnie at wells fargo in Lexington, Ky stole over 500,000.00 from my dieing mother and me in a wheel chair. I have paper work to prove it! Going to court. GET YOUR MONEY OUT OF WELLS FARGO, OR YOU TO WILL BE LEFT OUT IN THE COLD,. John Patterson of Lexington, Ky

  • why do we need a special phone to get special rewards . there some people that do not have them , I
    still use a flip phone but have been a customer for twenty plus years and a Vietnam Vietnam Veteran ,
    and am losing out on some of your so called benefits like 2x the points on credit points .

  • I wanted to tell you about my experience with Wells Fargo. I can not believe that a company that was bailed out by the government would not help out a customer! I am losing my home(not a house) because well I am not real sure. Not only did you violate my rights by selling my home out from under me while was trying to do a modification with you but you raised my house note from $ 1350.00 to 1560.00( had we accepted the offer) I was under the impression that a modification was to LOWER your house note. I WISH someone from or the CEO would call me and show some concern or compassion of how badly we were treated. I am disappointed in this mortgage company, but it is ALL about the dollar! Not someone's life! All we wanted was to get an affordable payment, that's it nothing more. THANKS for all you help!

  • Everything is I am sorry. POSTED A CHECK FOR 800 in our checking account which I know we didn't write its going to take 5 business days to get it back.Just say check no number Well you high brow bankers are you tying up our 800.00 to keep our money for 5 days to use as profit, Is your audit coming up, is it year end. You make the customer pay and now HAVE NO DAMN MONEY IN OUR ACCOUNT to FEED STARVING PEOPLE WHO NEED TO GO TO THE GROCERY STORE.

  • Bravo on an excellent Christmas Holiday commercial with the Wells Fargo Horses and Carriage. As a child that didn't get presents one year in the 1960's, I truly appreciate the gesture of giving gifts to children and the magic of the snowman.

  • i paid $31 to stop a $280 check.. well the clerk Natasha Brown at White Oak Shopping Center Richmond Va. well she fergot to put the check number on the stop payment… well the check got cashed and Wells Fargo said YES it was there fault but only thing they can do is reinbust my $31 back…. basically they stole like $2oo bucks from us… White Oak is stupid…. the manager knew her emplyee messed up and still dowsnothing

    Like all of you I share similar experiences with Wells Fargo. And I am from the business side, so it can't be because the account balances aren't worth their while. And forget about escalating, they will hang up before they let you get that information. But, I was able to get an address to file complaints about their poor services. So, for anyone who'd like to file an official complaint, send your written complaints to the address below:

    Wells Fargo Bank
    National Business Banking Center
    Executive Office
    PO Box 340214
    Sacramento, CA 95834

    Hope this helps and good luck!

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  • Went with my daughter to wells fargo at 7820 N Silverbell Rd in Tucson Az we had a so called banker guy name Alex Villanueva we went in she was very upset cause everytime she dropped money it showed more money they would take they claim it was from an old account at the same time they took money out she had an automatic withdraw for her car insurance and once again it showed her in the negative cause of them swiping the money he claims oh this was the last pull hes out of his mind not only is he wrong cause that balance was paid forever ago he doesn't know how to deal with irate customers or calm them down or even save an account from leaving there bank my daughter did apologize for her being irate he didn't say apology accepted nothing kept his eyes on the computer and she says screw it close my account its not worth the hassles if you run into this guy just take your money and run hes is lazy lazy lazy and very very rude kid they need to hire more experienced bankers not little boys like Alex Villanueva

  • I thought when I changed Banks to Wells Fargo I would receive better service. Boy was I wrong! This Bank does NOT care about their customers at all! SHAME ON YOU WELLS FARGO!!!! you could care less about yourCustomers.

  • Went to a wells fargo branch in Vero Beach to exchange $200.00 of multiple denomination bills for 2 $100.00 bills. As the teller was counting my money she asked if I had an account. I said no and she handed back the money because I did not have an account there. I'm 63 and have been to banks all over this country and have NEVER encountered a situation such as this. Then I was asked to open an account. Are you kidding? I would never belong to an institution that doesn't try to help the general public. The money exchange was a simple request and I find it rediculious I was not helped. I thought we are all in this life to help one another. Apparently Wells Fargo DOES NOT share this spiritual philosophy.

  • There comes a time when adults have to be accountable for their own actions. Stop pointing fingers. Yes, Wells Fargo is a bank but Wells Fargo is also a business. Just like any other business there in it to make money. Of course they have rules and regulations put in place for the protection of the consumers and the bank so yes it can be frustrating when you want something done right now and it doesn't go your way. That's life! If people actually took the time to learn how to bank the correct way it would make all the difference.

  • Some people need to stop being so arrogant. Ive been with Wells Fargo for years, and I have basically every service and product they have to offer. I love them! Switched from BofA because of the fees, never had a problem with Wells so far. After reading all the complaints on here and finger pointing, it seems some of you expect us to check every single small detail and tell you right then and there if the check is good or not. Hello they are people too and they make mistakes too, sometimes they catch them and sometimes they don't. At the end of the day it is your account and your held responsible to it. You take the check to the teller and want to deposit it, so they will. Instead this is what I would do, so I got this check in the mail, could you tell me if its ok to process in my account or should I call the maker before putting it with my account. There is no way they can verify funds from other banks, they only have access to their wells fargo bank accounts. They are not chase, nor bofa, nor any other bank or credit union. So people just have to understand that they do what they can do and us as customers should respect their work. At the end of the day it is our responsibility. If you don't feel right about a check, just simply ask for a manager and they will take their time to investigate. I've had this done before.

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  • Wells Fargo contacted me and said I qualified for a Wells Fargo Three-Step Refinance System. All the details were qualified in October 2013. This is May 1st, 2014 and I am still waiting for several people that said they would call me. Last conversation was over 3 weeks ago.
    Great Company not to work for. They lie. Nobody is held accountable for anything.
    They tell you what they have to so they can put you off.
    I would never recommend this company, I even went to their facebook page, they deleted what I wrote, called me and said they would be back to me in a few days, I called two weeks later, they said sorry and would relay message.
    The pony express was faster than this.

  • Wells and Fargo set up a bank business in the 1850's, San Francisco, to accommodate the white race miners that dug up rivers of silver and gold deposits. California gold rush. Business thrived for 60 years and the coffers overfilled with silver certificates and gold. Business was great then that eventful 1906 day came when the earthquake shook the entire San Francisco city. Wells Fargo banking industry was crushed under the rubble and the bank's Board members fell on their knees begging for the nation to rescue them. This was the Federal Reserve's first mistake in bailing them out. Chase, Morgan, Vanderbilt, Astor, Rockefeller and Hambros should have turned their backs on Wells Fargo and let them perish. They weren't greatful and nothing much has changed in 170 years. They are still the glib, arrogant buttwipes they were then compared to today.

  • Wells Fargo is a farce and a horrible company to work with. We work with estates and guardianships. One of our clients has a gentleman under her guardianship who was placed in a nursing home in southern Indiana. His home was in preforeclosure with Wells Fargo. We contacted Wells Fargo to see if we could work with them to get the home cleaned out and perhaps sold as a short sale. We were originally told that we could do this and get reimbursed for our costs when the house sold. This home was a disaster. It was a hoarder home that had been ransacked after the owner was put in the nursing home. The carpets were soaked in animal urine and feces, the whole house was contaminated with mouse droppings and cockroaches. It was literally a nightmare. However, in good faith, we had our employees clean out the home, remove carpets and everything. After months of redundant paperwork and lots of red tape, we were assigned a Cynthia Porter as the case worker. This woman was the most inefficient and rude person ever to deal with. She continuously sent paperwork back and told us to redo everything. Keep in mind that we paid closr to $4000.00 to our employees for the labor performed. That was of no issue to this woman.. She was giving us the hardest time possible. The final blow to us was when this woman told us that she was tired of dealing with it and we had until 5PM today to get her the correct paperwork, which had been sent myriads of times by both the guardian and our office. With no ultimatum we are out $4000.00? When asked to speak with this woman, Cynthia Porter's supervisor, we were told that WAS NONE OF OUR BUSINESS! Can you believe that? We are not the homeowners, we did our work in good faith,and this rude and incompetent woman cost us $4000.00 because she refused to cooperate and do her job? I really hope that somebody at Wells Fargo cares enough ton read these comments. It might make a better company out of them. That woman is soo ineffective. Doesn't she realize that a foreclosure ultimately costs her company a whole lot more than a little labor and a short sale does? Maybe she needs to be educated or removed from her position. $4000.00 down and we were trying to help them out? Never again!!!! DONT EVER DO BUSINESS WITH WELLS FARGO IF YOU CAN HELP IT.

  • I had an account with wells fargo a long time ago and we decided to close it due to rude customer service and the closes branch is in Austin TX about an hour away from me however I thought they may have changed and reopen another account but I am really wondering why this bank is crazy they verify all of my information and wont give me my account number to set up direct deposit to my own account. The guy on the phone said for me to look at my online statements well stupid i just open the account so i have no online statements i did not order checks so i have no way to get my account number. UUUGGGH this is crazy so now i have to wait a month for my first account statement to come to get my account number or have them mail it to me there is more mail fraud then anything out there now. I just don't understand you verify my name, DOB, mailing address, account balance and even my SSN but you can not give me my freakin account number..ohh and to top it off you are charging me a monthly fee for my account. I am really thinking about closing the account and being done with WELLS FARGO……

  • My daughter had so many problems with wells Fargo she closed her accounts with them. Wells Fargo took 2000$ from my granddaughters checking account which put her over drawn said her mother owed them money. My granddaughter is in college in Alaska and working two jobs now she has no money to buy food until her mother could get, money sent to her. Wells Fargo has said for 5 days we are working on it she filed a complaints last Friday on Monday went she called the bank was told she would have file another complaint lost first complaint. Her family lives in Georgia the bank she had account with is in Georgia and she is in Alaska.

  • My husband has a car loan with WF. My husband has since passed away on Jan. 20, 2014. I have been trying to get Wells Fargo to give me information on what I need to do in order to clear up the title of this car. I have sent them the death certificate and the Last Will and Testament. They still insist they need more information. They tell me that I cannot speak to anyone in Customer Support who says that they need more informaiton. WF is the most incompentent business I have ever come on contact with. As of now I am not going to pay any car payments and wait until they contact me for the payment. If they think that they can come and "snatch" the car because of no payment being made "GOOD LUCK".

  • I have been with wells Fargo for 30 plus years and also have two acounts with them . I find they will take any money they can get off of you no matter how they work the check system . I just recently used the new mobile photo deposit system . i took the check from another bank of 800 dollars and deposited to wells fargo. I deposited this on the 12th of the month and in my mind the check was no problem and i still had a balance of 230 dollars on the 18th of the month. there were no warnings that my check i deposited was short. On the 18th I opened up my online banking to wells an i had a negative balance. I imediately went to the bank that i deposited the check from and made up the shortage of 30 dollars. well fargo said they are holding this transaction till the 27th. they took the 180 dollars i just deposited to wells for ISF which was five and i was still liable for anything that would come in on that acounts till the check cleared on the 27th. My acount is still overdrawn because they took all my deposit and i am so upset with them for their new photo system . I will never use this again and its another way that wells can get to your money. I am letting you know dont get caught in this error that I made because they will not have any mercy on you. You will pay and pay . I am also looking for a new honest bank that cares about its customers and not using them to make make money off of their money

  • I have a judgement against one of their managing brokers! You think he will pay. I doubt it. Got lawyers from wells fargo on hus side. All crooks.

  • Someone opened an on-line account in my name in 2005, accessed it in 2011 and I never opened an on-line account ever with Wells Fargo. I do not do any personnal stuff on-line ever. It was a fluke that I found out about this on-line account the other day. I contacted the fraud department and they closed my accounts with out telling me. I was told the on-line account was shut down and I should change all my account information. I told them I would do that at my branch. When I tried to do this I was told there was no need to change anything and even spoke with the fraud department while at they branch. The fraud department never mentioned my accounts were closed and unavailable. I found this out when I went to pay with a check, electronic, and was told it was not accepted. Now I'll have to drive 50 minutes to my credit union. I will no longer do business with Wells Fargo. The fraud department refused to give me any information to my questions and will not bother finding out who opened the on-line account. They do NOT care who at their offices opened and accessed the account. Worthless company but when you are one of the top 5 banks getting part of the 75 BILLION dollars EVERY month,of taxpayer money, why should they care about the customer?!

  • THESE ARE THE BIGGEST CROOKS AROUND!! In 2008, I paid a settlement to three banks to include Well Fargo. All three banks sent me a letter telling me that my debt had been settled. MBNA and Bank of America notified the Credit Bureau. Well Fargo decided to not contact them but keep me for seven years. After seven years, they sold my alleged account to someone in July of 2013, and now I have to wait until 2023.

    I have the letter with me showing I do not owe them one dime. Just the nerves of these crook! They also said on my credit report that I owed them almost $10,000 as of 2013. Thanks a lot Well Fargo!!

  • Wells fargo charged me $7.00 to cash a minimum waged payroll check. Double the service charge bill payment. Not exactly providing courtesy. Is this the way we do business now considering a healthy meal cost $8.00.Not completely constitutional and providing equal service.I would rather bank with bank of hawaii.

  • As a longtime Wells Fargo customer, I recently went into the bank to check my balance against my Quicken balance. The teller said, "You have a really old account; you should change to a newer account." So I allowed a banker to change my account to a newer model. I said I want a simple checking account with no fees. She said, "Fine, as long as you have direct deposit in the amount of $700 or more, your fees are waived." Then she looked at my old account and said, "You've always had direct deposit. You shouldn't have had any fees at all. They should all have been waived." I was shocked and angry that the bank had been taking $8.50 every month even though I had direct deposit since 1996. Now I'm struggling with them to reimburse me for all of those years. But I was told today that I have to approach the corporate office, so that's what I'm going to do. Go to the top first.

  • I have a Loan through Wells Fargo currently. I helped a friend Co-sign for the loan and this is who the dealership went through. When my friend Defaulted on the loan I helped repo the vehicle and after finding out what they were going to sell it for I decided to pay the redemption fees and get the vehicle for myself. After paying the redemption fees it took 2 months for them to get everything for me to get the vehicle out of the impound!! And to make matters worse its been almost 2 months since ive paid all the fees and i have made two ontime payments on the account so i decided to switch to my bank that i have always gone with for a better interest rate. I called WFB and got a 10 day pay off. The guy told me there was no fee for paying off early. Well 2 days after talking to him they throw on $165 on my loan and then when they receive the check from my bank that clearly stated "pay off" they use $500 of it on the payment to pay interest?!?! This bank is a scam people!! They will use any means necessary to steal your money! When you call them make sure you get paperwork and record when you talk to them. I will never go through this establishment again. Horrible customer service and they are thieves.

  • This is a follow up to the above email. My sister, Sue, was fired from Wells Fargo. She did make a innocent mistake and Wells Fargo said she violated the code of ethics. Sue worked for 27 years, faithfully. She was at the Langehorn, Pa branch in the Giant Store. Wells Fargo investigated her for structuring. If those investigating this situation would have spoken to the right people, they would have heard Sue has a wonderful reputation in the workforce. She was on vacation, at my house, for 2 weeks. The decision to let her go, was made while she was gone. All of her co-workers knew she was going to be fired before she did. Now, what does this say about Wells Fargo and their ethics!!!!!.

  • OMG! I can sympathize with all of you! I was overdrawn on my account $2.80, yes people I said two dollars and 80 cents and they charged me $35.00. I called the first time and the customer service rep or rather the NO customer service rep could not help me so I asked for a manager. I was transferred to Barry the night manager! Did I mention that Barry is a retard, not special ed but stupid as hell!!! He kept reading me the same thing over and over and that was well they charged you $35.00 because you were $2.80 over drawn, so finally said thank you and hung up. I called back and spoke to a guy named Chris who asked me did I already speak to a supervisor and I said yes and he hung up on me so I called back AGAIN and spoke to a guy named Bruce who put me on hold to get a manager and after about 30 seconds he hung up! I called back AGAIN and spoke to a woman named Jessica who I explained that the last 2 guys hung up on me and I really need a manager. She put me on hold and got a manger named Dennis who finally understood what I was saying and reversed the charge! Whoooo finally after 3 No customer service reps and 2 managers the charge was finally reversed!! This makes absolute NO SENSE!!!!! I am leaving Wells Fargo and I hope that their VP or CEO actually reads this blog and see how unhappy their customers really are! Cant wait till morning to get a credit union!!!!!

  • Hello, I am dealing with Wells Fargo about a counterfeit check issue. I recently started a new job and Fri they paid me with a counterfeit check. I had no idea it was counterfeit, so I had it deposited into my account. I've been banking with Wells Fargo since like 2006. Well when I got discharged from the military for medical reasons I didn't have any income so my account was closed last year. I was able to open it back up and now Im being penalized because someone paid me with a counterfeit check. When I called I was transferred to Loss Prevention and Brittany began to tell me that the check was counterfeit and my account is being closed and that I cannot bank with Wells Fargo. I was stunned so I let her know that I have all the information from the company and I have all the email traffic and messages about this job, the company, and the check to prove that I have been scammed. She tells me that wont be necessary, the account is being closed. When asked about opening my account again, she says I can try in 5 years…. I called the corporate office about the issue and this lady tells me "yes loss prevention will close the account when this happens". I explain to her that I have been scammed and now not only am I out of an account I have a flagged name with the bank. She tells me they don't have any proof that I was scammed, I told her I have all the proof available but yall keep telling me you don't need it. I am reporting this to the BBB, and contacting the police about this issue. I don't like the fact that Wells Fargo doesn't care about helping their customers, especially in instances like this. I have all the proof to provide and they would rather close my account and put my name on the "bad list". smh! Good riddens WFB!

  • Columbus Ga. I'm so closing this account these people are inexperienced bankers and will rather let you starve meaning me and my 5 kids rather than help you. Their is no one that will help me I had a garnishment on my check in which they were only supposed to take 25% out of my check in which they took my whole check for two weeks which was fine but on the 3rd week they took more money blocked my account now I can't get to the rest of my money to feed my family wells fargo sucks I will be closing this account and several other coworkers due to this. They gave me the run around on the phone and no one could help me money in the bank and I can't even use it for my family. Worst bank ever I see I'm not the only one with a problem with this bank. Monday I will be closing this account and several others at this bank this will never happen again. This happend also at Christmas wene I ordered a new card they put a block on the card had to wait till monday to unblock my card this is crazy. I should of closedthe account then but the owner of my company I work for uses most of the employees direct deposit to this bank. Minus me now and several others.Wells Fargo you suck big time

  • Wow, I guess im inline with lots of complaints about Wells Fargo. My hope is someone will actually read this and respond to my complaint. It first started with Opening a Business Checking . I was told free checking and of course immediately started getting 5.00 service charges every month. I went to my bank to fix this problem and NO ONE had any answers NOR could they stop the charges from showing up on my account. After 8 months of frustration I closed my account and moved it to another bank. My next problem popped up after the bank offered me a personal line of credit. I very specifically asked the bank rep if I could make minimum payments and sometimes interest only payments till I get grounded enough with my new business. The Wells Fargo Bank rep told sure you can make minimum payments…so I took the line of credit only to find out the bank was automatically deducting payments from one of my other accounts. Obviously the bank rep was incorrect telling my I couild make minimum paymernts. So, out of pure frustration I got a lump sum of money together went into my bank to pay off the personal line of credit in full and close it. The branch manager tells the teller who is helping me to just give me a phone # to call to get my balance and then return to the bank with the money at another time. I told the branch manager that it is ridiculous that I have to call and come back when I am dealing with the bank that set up this personal line of credit and asked her to call and get my balance so I can pay this off immediately. She gave me to a bank rep to get my balance. I paid this in cash……and of course as usual more problems popped up……the next week I was online paying bills and happened to see that I still had my line of credit and there is a balance of 9.54 on it….UNBELIEVABLE……CAN THIS BANK GET ANYTHING RIGHT? I called the bank and told them im not paying another dime…..they need to eat this balance. and if this is not taken care of in proper time, I will close ALL of my accounts and make sure I never nor anyone I can influence will ever do business with a bank like this again.

  • If your thinking of opening any type of Account with Wells Fuggo, I would suggest you read all the statements of experiences above.

  • Part 3 of 3~Fini~
    At this point, being disabled, living below the poverty line, living on Disability
    (barely), you go and ruin my day or attempt to by, shady practices,
    which is a mild description of the flat out lying of your employee(s).
    I as much blame your Manager of that branch. Since your workers can
    never be any better than the manager who runs a institution, and your
    Manager can not be any better than the employees who are ruining your
    institution. Either terminate my accounts, and refund me the money that was in my
    accounts, to my address, and correct your ‘hidden fee’s (that don’t
    exist, according to your employees). As well, nullify your overdraft
    of my accounts.
    As an disabled-retired veteran Director of Quality Operations on the
    B2 program, and Space Shuttle programs. I see your operation is in
    dire need of Process Improvement Engineering. Something that would
    benefit your corporation: (An in depth, re-structuring of all
    systemic & the many processes, your banks go through daily). You guys
    should be ashamed of your shady practices, especially since, it
    doesn’t appear, you give proper discretion to any person of any
    stature, when it comes to ‘pressing new customers, to open an account,
    with false promises, that are not fulfilled. As well, you cannot allow
    your Lancaster Bank, to continue to operate this way, without facing
    imploding problems within your systemic failure(s). You must first
    properly train these customer reps. If you want your customers to be
    happy, and I am one angry pissed off customer. At the least, have or
    show some mercy on a member, who was lied too. Back up and correct the
    mistakes of your employees, and ensure, they and their manager are
    properly trained. To ensure this mistake does not continue to happen
    to any other un-suspecting new members.

  • Part 1 of 2: I have yet to find ONE person who has not had a bad experience in one way or another with Wells Fargo.
    Below, is my letter, that took me over a month to get a WF worker to give me an actual email address to elevate my concerns. Every branch Mgr. I went to flat out lied to me: by saying "We don't use email". Anyone with half a brain knows a corporation that big cannot function these days w/out email.
    (I wouldn't do business with them if you gave me a million bucks, after all, they are one of only a very few that are NOT FDIC approved, so say goodbye to your millions, as well they are now a LLC or Limited Liability Company. (anything it takes to become responsible individuals, they seem to of made sure they take no ownership of their own problems.

    Here are my complaints:
    Please terminate my accounts and contracts with you, including my
    renters insurance, my savings and checking accounts. For the following
    reasons, of which your employees lied to me, when I opened these

    1) I asked, what minimum limit of money, I needed to keep in my
    Accounts, by the service rep. who opened my account. I was told “we
    like to see you keep 50$ in your account, but you must keep at least
    one dollar in each account". I was NEVER told, I had to keep 750$ in
    my account, to keep from getting dinged with service fees of 12,50$,
    followed by a overdraft fee of 25.50 on top of the service fee, because by charging me the 'hidden fee', I was told DID NOT EXIST, DID exist. If that is not double jeopardy, then what is.

    2) I clearly asked the service rep. what “hidden fees’ were involved
    in either accounts, and was told, “Mr. XXXXX, we don’t have any
    service fees, other than when you write a check that overdrafts, or
    when you order checks". I never even received overdraft protection
    either, of which I asked for. I had a medical insurance firm attempt
    to make a electronic withdrawl a couple of months ago, a couple of
    times, & not once did the overdraft kick in. My account had already
    been established for 6 months, when that happened. I must of told the clerk three times if once, I wanted overdraft protection.

    But now, you have the audacity to hit me with a 12.5$ service fee, which
    put my account in the negative or red, then hit me with a overdraft
    fee, as a result of only having a dollar in my checking account.

  • One would think, if only one caring Corporate Manager, read the statements on this page, we would see serious changes to Wells Fargo. Keep in mind folks, not only has Wells Fargo become a Limited Liability Customer, but also is not FDIC insured…!!!! What a bank that is NOT FDIC insured. This alone speaks or screams volumes.!!!
    My chief complaint, is when I was pressured by a employee, who approached me in the same manner of used car salesman, i.e. high pressure sales. I was told, "do you want to make 50$ free, who doesn't". I was told if I opened a account, which I would have to do, simply to cash a $500 Wells Fargo check from my father, then I would have 50$ deposited into my account after my first two deposits. That never happened. As much, I asked specifically what fees and or hidden fees, were involved in their practices. i was told as long as you keep a dollar in your account, we have no 'hidden fees', by 2 employees. What do they interpret hidden fees as? Or do they just call them 'Service Fees' only? I guess the latter. I opted for overdraft, and the rep. never put me in the system for it, thus one transaction bounced. While only a month latter, when I got down to 6$ in my account, I was hit with a 'hidden fee', which I found out online while viewing my account summary, 12$ was withdrawn from my account for their supposed non-hidden fees. A fee because I did not maintain their required $750 minimum balance, of which I was never told about. On top of that, since the fee placed my account in the red, I was then hit with a overdraft fee. Funny how they manipulate their own account holders, by witholding vital information. Sure I was given a booklet for my account. However I cannot read, do to blindness due to retinopathy, a result of a Diabetic Coma, 16 yrs. ago. I couldn't read the book, its useless to me, I relied solely on the employees answers to my questions, concerning minimum amounts required in my accounts, and overdraft fees, and every pertinent question any customer would want to know. However, I was lied to. I find it hard to believe, the employee(s), didn't know they were witholding info. from me. I feel totally betrayed by Wells Fargo. I would love to see a Federal Audit performed of their business practices, as this one is downright shady at the least.

  • I purchased a vehicle from and individual who had his note with wells fargo they ensured me the title to the vehicle would be sent to my address. The vehicle was paid off and i still dont have the title 20 days and counting now its in Arizona and they wont help me this happened at the Santa fe branch in New Mexico located at 502 N GUADALUPE ST
    SANTA FE, NM, 87501 This branch Manager is worthless i will never do business with this institution again. Im gonna call the corporate office and report her.

  • Get this the branch in lake worth, on lake worth, fl is so messed up. The poiciana branch. They are busy giving people money out of there acct wether they know them or not without proper id. Wether it is a large or small sum. they should not be giving anyone there money without proper id. Which they do frequently. Like omayra and charmaine. I thought all branch policy you have to give id for that. Here they gave money to someone who has memory problems and mental issues. That person has a tendency to loose there money. I thought wells fargo had stricter guidelines.
    Beware people and bankholders. Wells fargo doesn't live by the policies that should be enforced

  • I totally agree with almost all the ads here that have the same beefs, complaints and issuee. Now, what are we going to do about it? drop them and go elsewhere or stay and get screwed.
    oops forgot the most inportant thing that I forgot to mention.

    Even there bank employees have a problem with them, that I would hear on a regular basis. You should hear the things they would say working for this company. That is pretty bad when your own employees talk about you.

  • hear this you can walk into the poiciana branch office on lake worth road in lake worth, fl and get whatever you want without any id. you can fake your name, bs, get over and scam them and theyw ouldn't know it. you need no id and the bank managers do not absolutely care. theymake there own rules, waste your time and have iliterates working for you. getting a job there with no education is very simple. You can qualify to be stupid, you will have a sure thing getting a job there. to the idiots that works there. I hope your customers will go elsewhere.

  • The hours I spent with customer service, the executive office was a "TOTAL WASTE" of my time.
    When they talk to you. They barrage with with one question after another. bam, bam, bam and so on. They want you to answer the question but they don't give you the opportunity. Then when you get inpatient. Repeating the same town name over 10-15 times, that they don't hear the first 5 times. I have to hear sighing, and complaining, etc. The moirning was evidently wasted. because I didn't make headway with anyone. I am physically and mentally exhausted. Who is the customer here? me or them? How much can a person control themselves before they loose it? They try and come off acting like they are trying to help you, but in fact they disgust and frustrate you. They fake introduction and pretend like they care. When in all the could care less. I don't know who they are trying to impress with that phony behavior.

    You wait on the phone for hours listening to the music you here the rudeness of waiting just escalates even more why your complaining in the first place. I never saw such a disgusting way doing things. And then when you loose your cool they want to make you feel bad for doing that.
    They don't even listen clearly when you give info. You have to repeat things consistantly over and over agian. It islike talking to downs syndrome children. And no one cares how irate you become. They want ot turn it on you.

    Everyone do yourslf a big favor. Between screwing up accts, doing things they shouldn't be doing, wasting my valuable time. When I have so many other things to tend to. And not listening to inportant details and they have your money. You don't have there money. They don't take that into consideration anything you say when you have a complaint or a problem that needs to be resolved.

    Don't bank with wells fargo. They are so incompetent, illiterate and big time dysfunctional.

  • Let me tell you about the customer service in one word or less. It freaking SUCKS. Anyone considering any business with them. Don't, because you will have nothing but headache. That is the way they run these banks now. The more power they get, the bigger they get the worse they get. They don't care about their customers, even if you have been a loyal customer, they think
    when they loose one, they will attribute another. They don't listen, they are not focused, and they act like they don't know what you are talking about. If you want to do anything with them. Instead of taking five minutes it takes hours, even days. They hire these flighty, flaky fake bimbos and bimbettes. Instead of resolving the problem quickly and efficiently, this goes on for hours building up more and more fustration, anxiety, resentment.

    The banks are not run the way they are suppose to anymore. I have no faith in anything that plays too many games and frustrates you to the degree it does. This bank from the ceo on down is disgusting any kind of assistance. They don't know how to listen, focus, or attend to your needs financially. There are constant dysfunction bigtime. They waste valuable time that you don't have. They don't care. No matter what bank you have your money in, there will always be a problem. Because this society today is totally out of control and don't fuction at the capacity it does.

  • Does anyone know the corporate contact information for Wells Fargo? All of these. Nightmare experiences have many similarities….NO CUSTOMER SERVICE!!! I too was in the very end of the refinancing process only to be told the last paperwork was not received in time and the lock rate expired! Absolutely ridiculous! 3 months of my life just WASTED!

    • No, the number I found online for the corporate office is the number for the executive office. What kind of game are they playing. I just want to know if our shoes were on their feet, would they like the poor !@; treatment that they are giving us… For once just do whats right… I wonder what they will say to God on their judgement day… What comes around, goes arou.d 100 fold.


    Today (August 3, 2013) I attempted to view, download & print my checking account statements. The system states I didn't have the proper software. After speaking to Wells Fargo Online Banking Customer Support, I learned that their system is NOT Up-To-Date with Adobe PDF. When I asked when the system would be updated, the rep. didn't have any information.

    Wells should have sent an email to it's online customers of the delay. Talk about POOR SERVICE!

  • I am writing following an incident that occurred at your River Street branch in Santa Cruz today involving my father, ho has been a customer at your branch since the 1960s; He’s 90 years-old and is disabled.He does not have a California ID card but has applied for a renewal via U.S. Mail. When he came in to cash a small check of $86 with his military ID card, your insensitive and rude teller refused to cash the check and told him “to go to the DMV to get a temporary ID card” and there was nothing she could do, basically telling him to go to hell because he is old and disabled. Traveling to the DMV office would create a hardship for him as he cannot walk or get in and out of a car. Did she expect him to ride his scooter to Capitola Road? I call this cold and insensitive treatment ELDER ABUSE. He then went out of his way to go to Bank of the West (where he has also done business since the 1960’s) and they cashed it without asking any questions. Please keep in mind he is 90 and in a scooter and traveling from bank to bank is not an easy thing for him to do. I realize there are policies with Wells Fargo but please, we are talking about an old man who deserves respect and has a very long history with your bank. Is it possible for him to have a personal banker that he can ask for when he comes in? Or should I tell him that he just has to be treated with disrespect because he is old and disabled?

  • I am a disabled Veteran that needs to short sell a house. I need to get my ex removed off the loan, but Wells Fargo only tells me of expensive solutions to my problem. I explained that I cannot work due to my service connected injuries so therefore I do not have any extra money to complete their expensive solutions, but they are not willing to assist with my issue. I will never use Wells Fargo for any of my financial needs again and recommend that for everyone else reading this message. I am trying to do the right thing by at least short selling the house vs. walking away from it, but no one is willing to help me.

  • As a customer you are treated like just another number. Every time I go into a branch I am greeted by fake people with their fake smile's, and trying too hard to sound concerned. And it's so easy to tell that the employees there are miserable. slave driven to do sales and reach their goals or else they force products onto you. From the comments I have read and from experience, wells fargo does too many avoidable mistakes, major ERROR's on their part. I do not recommend this bank to anyone.

  • These comments do not inspire confidence when considering wells fargo as a place to do business or seek employment with.

    The sheer amount of negative comments just cant be ignored…

    Where I work our customer service input scores are
    always 100%. This is the basis for a successful business…

    Credit Union here I come;)

  • We have been loyal Wells fargo customers for years. Recently we attempted to refinance our home mortgage, this NIGHTMARE has been going on almost 5 MONTHS now. Nothing but the red tape run around, TOTAL INCOMPTIENCE on their part. Our loan has peen passed to several different people and its one blunder after another. Repeat questions, rate lock expiring and the most outrageous thing right now is that underwriting is going over my 2011 tax return like the IRS. Questioning what I write off for work, when i retired in early 2012.?

  • Ah Ha! So that is why they are forcing customers to forgo HARD COPY STATEMENTS via US POSTAL SERVICE and OPT INSTEAD for their control of information via ONLINE "Information Technology" they control!!! Simple. Your money "disappeared." A real "who done it?" And what proof would you have .. the web site can be adjusted or "taken down!"

  • I live in Illinois and try to manage my elderly mother's money in Florida. I cannot even get the bank to return a call. I have left 2 messages all to no avail. Next stop is to contact corporate headquarters. This bank is awful.

  • I have been dealing with Wells Fargo in Virginia, to refinance my house. After the first 3 months they told me at the end I didn't get the very last paper in on time so they canceled the loan. I agreed to start all over again, now every time I send papers to them they say they don't get them..What kinf of BS is this? Do they want Business or NOT?

  • just wondering if this u REALLY him or not…
    got an email that did NOT go to my spam… says its from Harry Wells of Wells Fargo USA….

    "Attention ; ____(NAME)_______.
    How are you doing today? Fine I hope.
    Note that your inheritance payment from Federal Republic of Nigeria that was brought in by diplomat in a consignment is still in our possession and there some tax and transfer fee that is needed be paid before final transfer of your fund into your nominated bank account Knowing fully well that you might not be able to pay the fee involved before final transfer of your fund into your account . I have to seek for the assistance of an investor who has agreed to loan us the needed fund , But he gave a condition of 10% of the total fund immediately the transfer is made into your account . you don't have To worry as I will sign all the document involved with the loan, All You need to do is to provide an Bank of America Account or Home Equity Line of Credit account , Please do provide any of below information.
    1, Your direct telephone number.
    2,Do you have a Bank Of America Account Or Home Equity Line of Credit account.
    3, A promissory note that the fund that we be loan to you by the investor we be used to finance the release of your fund.
    Please not that immediately you have such account do inform us as such account we be credited by the investor within 72hours to pay up for the tax and proper documentation before the principle amount we be transfer to you.
    Note that the loan from the investor is for the payment of the tax and proper documentation of you fund and not for your personal use.
    Your urgent reply is needed,
    Mr. Harry Wells.

    wat do u guys think??

  • Nightmares … well, here is mine. 12/22/12. Played golf all day. Go to dinner with family. Life is good. Bill comes. I give them my Debit Card. Waitress returns saying my card was declined. WTF! First, no way. Yesterday, at the very least, was Payday and I know I didn't spend that much money playing golf and paying some bills. Get home, very PO as one can imagine. WF Online isn't working. Call WF Customer Service. First bimbo tells me she can't help me with the problem, but will transfer me to that department. Guy then tells me, he doesn't know what the "sh_t" she was doing (and he did apologize) but she had transferred me to New Services, where new loans, mortgages etc can be set up. He transfers me back to Customer Service. This girl tells me that same basic thing, she can't help me, but … she tells me there was a $799.76 "Bank Originated Debit" taken on my account on 12/21/12. WTF? Why? Can't tell me. Speak to her Supervisor, same poop, different person.

    Go to my local WF Branch 12/24/12, yes Christmas Eve. And yes, I still have some last minute shopping to do but thankfully all of the major things were already purchased. I meet with Branch Manager. He explains that this dealt with a deposit that I made … back on 10/8/12. WTF? 77-days ago? Really. Long story shorter, I deposited a bucket full of coins, as I always do once or twice a year, and they usually run $500.00-$600.00 but the bucket is only half full … this time, it was loaded the the top (think metal bucket for holding a six pack of beer). Anyways, Branch Manager suggests I take a Direct Deposit Pre-Pay Day Advance, to get at $500.00 back in my pocket, and he will contact the actual Branch where I made the deposit, and either he or that Branch Manager will call me back on Wednesday (12/26/12).

    Today is 1/3/13 … no call back, and still don't have an explanation or the money back in my account.

    77-days after I made the Deposit, which by the way had to be sent out for counting so I have no way to verify they are right, or wrong, I just have to take their word. What would have happened if I had written a bunch of checks for presents? Why no call or email or PM in advance letting me know what was transpiring?

    WF has absolutely no idea as to what real, true Customer Service looks or sounds like. Although honestly, very few large companies have a clue as to what it means to provide great Customer Service.

    Our five accounts will be closed once this matter is resolved.

  • Well after 5 yrs of banking with WF never had a problem until today 12/18/12 only a few days right before Christmas. Yesterday at 330pm i deposit a check as usual to my account through the ATM at the closest branch to my house Davenport, Fl. This morning funds were available in my account as of 1000am of $1108.34, i pay my bills i do some last minute xmas shopping and right when im going to purchase my kids gifts my cc declines, i check my account and it was overdraft for $774.83, for no reason. I call WF and all they can tell me is the has no funds, then im told it was on hold because of the amount, then i was told its been on hold because too much overdraft fees, then im told is because the check was deposit through an ATM s been blocked. REALLY GET YOUR STORIES STRAIGHT! i call once again and the nice lady Whitney tells me is because it was deposit through the atm and it will available on 12/27/12 and i still have to pay all the overdraft fees of all the transactions i just made this morning when the funds were available. oh and NO ONE UNDERSTAND HOW IT WAS SHOWING IN MY ACCOUNT THIS MORNING AND AT 130pm THEY DECIDED TO TAKE THAT MONEY AWAY FROM MY ACCOUNT TO MAKE MONEY OFF ME…THIS HAS BEEN THE WORST EXPERIENCE EVER WITH WF AND AS SOON AS I CLEAR THIS OUT I WILL BE CLOSING ALL OF MY ACCOUNTS N CREDIT CARDS AND CAR ACCOUNTS WITH THEM…

    • And it is organizational culture. My "Platinum" Master Card is dirty brown; my "Platinum" Debit Card is "baby boy blue." My Platinum Checking Card IS PLATINUM but will likely be "dour black" when renewed. Everything WF does is schlocky! All my other cards are "Platinum" and they look like it .. THEY ALSO REPRESENT THAT IMAGE OF THE ISSUERS. And the treatment recorded herein of customers is really something for the US Justice Dept to jump on!

  • I will never do another loan with Wells Fargo in Seguin TX. Or that matter any branch. I have had nothing but trouble with this bank. My first loan with Wells Fargo went fine and made me want to do another loan with them. NEVER AGAIN!!! When I can I am leaving this bank. Their Mistake on posting of full payment to my First loan got misposted thus causing me nothing but heartach and stress. I did my part to get the issue resolve but it seems that Wells Fargo does not want to make the correction on their own and they make you jump through hoops just to get resolve. They don't even say for your trouble we will make a small payment to your loan. I am asking some one at that Bank Corporate office to wake up and step to the plate.

  • Wellsfargo is the worst customer service bank ever ! Here in Amarillo Texas Service managers and Managers alike . They are rude and they do not know their jobs .

  • wells fargo claims to have a "fraud Department" ..HA! my purse was stolen. ID's and all. i shut down all banking accounts, cards, etc. Wells Fargo replaced accounts, cards, etc. the crooks walked into a branch, 4 weeks later; with MY ID and a fake check. Fargo employee caught the fraud, took ID and sent it to (so called) fraud department, PLUS froze my account. (no problem) except THEY NEVER CONTACTED ME!!!! not by phone, email, text.. NOTHING! i know nothing until in line, at cashier tryn to buy food…on a sunday. ive NO idea why its not working. waiting until monday a.m. they tell me to call "fraud department" who doesnt know what to do or where the ID is. the person at this branch will not be in for 3-days and they say there is NOTHING i can do for three days until she comes in. no one else can do anything.. my money is frozen and ID sent. no one knows where.. no one. and no one can "unfreeze it" until she steps in. for 3 days or more i cannot access my own money because ONE person will not be there. (if she died, i'm screwed. she takes it to her grave. and i cant get my $$)

  • I just saw a report on Televisa: Al Rojo Vivo con Maria Celeste. Many peoplein Los Angeles are protesting against Wells Fargo's practice of evicting cancer stricken/sick individuals from their homes and into the streets. What a business with no heart. How can you treat cancer stricken people this way?! You are literally killing these people. It is known that this kind of stress will cause these people to deteriorate quickly. Be careful Wells Fargo, karma will teach you: what goes around, comes around.
    Don't be surprised when you go out of business!!!

    • I was just wondering how or why a home mortgage loan would be given to a family member of an employee of Wells Fargo?!?!?! This seems a little questionable to me!!!! This employee could easily go into this account anytime he wants to and 'adjust' these mortgage payments, and/or even waive some of these mortgage payments!! I mean, these people are driving some pretty fancy cars, and trust me, their jobs do not warrant the type of salary to pay for these cars AND a mortgage!! I believe a SERIOUS INVESTIGATION is in order IMMEDIATELY!!!! Thank you for your most serious IMMEDIATE attention in this matter!!!

  • We are also quite sickened by this institution, if you can call it that. The individuals hired by wells fargo all have requirements to meet: brain dead, space cadets, non caring punks. Trying to get a call back or an appointment is a time waste. How they keep their jobs, only the bank knows. So, do not wasted your time and money, do not bank with this bank.


  • I transfered my business account to WFB including my merchant services to save a few hundred dollars a month. Since the transfer I have had the WORST CUSTOMER SERVICE. Took 6 weeks to have my checks printed properly. Getting my credit card terminal online was a joke as well. First day we began the download via phone which was to take 1 hr . WFB called my cell and stated they were down loading the wrong info to the terminal.They gave a $100 incentive as well. which they said would take 60 days …. After 60 days past I had not seen the money WFB said you never filled out the paper work to receive the money…..I find out after having the account for 60 days that the account was not opened properly for my business so I had to begin the entire process over ordering new checks.WHAT A NIGHTMARE…. Now I have a new acct number and have to change my merchant services account to reflect the new acct number. I call merchant services give them the number and ask and STATE fees need to be paid for the month what should I do . They say nothing everything will be handled. The fees hit the closed account. I call and tell them. They say no worries the fees will be taken from the account in 3 days. The fees are not taken… They SEIZE ALL MY FUNDS from the new account and hold over One THOUSAND dollars . my fees totaled $300. All my calls are directed to collections….. It took me 10 days for them to release my money….. I was in constant communication with merchant services and my banker and this is their BEST… Now today AUG 29th 2012 I go to use my card for a purchase and it is declined. I had just checked my balance more than enough funds to cover my purchase…. I was told my account was closed due to fraud. I call customer service to find out why and they state they can not find my accounts. I call the branch manager from my bank and she finds out a teller closed my CARDS BY Accident. LIES LIES LIES…. WORST CUSTOMER SERVICE EVER I have spent well over 100 hours on the phone and all WFB can say is sorry for what you are going thru….. I HATE THIS BANK

  • Aug. 25th: A note…if you don't approve my comment, it does not matter – it will go viral on the web. If you doubt what I have said, then just check with Dana at your Town Plot, Waterbury, Connecticut location…

  • Aug. 25th: I live next door to a Wells Fargo bank. Soon after they had moved to this location, they put in a powerful spotlight which goes right through my bedroom. The bank that had been there before them had a normal light. During the winter, I could close my blinds and windows but when the warmer weather came, I wanted my windows open which meant being unable to sleep with the powerful light in my room. This has caused severe health problems. I have spoken to the bank's manager (this is in Waterbury, Connecticut) and they claim it takes a lot of paperwork and planning, etc., to fix the situation. A friend who came over feels it might be a 'peeping tom' situation…the man who worked at the car drive up window looks up when someone is near our window. I spoke with Ashley first and she rarely called me back. Then she called me back and said they were working on it. Then another 'manager' took this very complex situation on and said she spoke to the corporate people and they were working on it. This has gone on for months, and months and months. They rarely call you back. I told the manager that if Wells Fargo cannot (or will not) handle a simple situation like changing a light bulb, how can they be trusted to handle people's money?! Now I'm turning the whole situation over to a lawyer…they'll take pictures inside my house and at the light coming from the bank..this spotlight is extremely bright and powerful …but Wells Fargo does not know how to deal with this simple situation. Someone at the bank finally came out and turned the spotlight down a bit but it still shines bright through my bedroom…can you believe it takes months and months to change a lightbulb? When they are served legal papers, I'll bet it will be changed the same day. Too late…I'm going to post videos of the spotlight on the web and we're going to contact local businesses to let them know how little Wells Fargo cares about their neighbors…

  • WOW – JUST was speaking with an alleged customer service rep with questions about a mortgage application – he answered the first two and hung up during mid question 3 – not even a thank you for calling or a good bye – this is what 'too big to fail' gets the customer –

  • They are rude crooks, they get account numbers mixed up, put money in wrong accounts, open accounts without your knowledge (if they have your name) and start charging fees of $30 month per month….how can they do that???? almost impossible to get account closed with them…all the above has happened to me!!!! There is some nice people that work there but few and far between…..most of them or jerks, the really nice ones don't stay employees for long. Be careful, they cannot be trusted. I have found when a company has so many employees that treat people as Wells Fargo does IT ALWAYS COMES DOWN FROM THE TOP…….THESE ARE THE KIND OF PEOPLE THAT ARE AT THE TOP OF THE WELLS FARGO CORPORATION.

  • I have received numerous harrassing phone calls from Wells Fargo about late car payments. I have no car loan with Wells Fargo. I have advised them each time they call. Three times they just hung up on me. I had the threaten legal action before they stopped calling me.

  • I applied for a job and was denied as well. I called the company and they said it was due to my screening answers were not what they were looking for, I never answered teh screening questions. I clicked on the link and it said thank you for your responses. When I sent an email complaining about it, the woman was rude and told me they are not responsible for mishaps with computers and I must wait 6 months to apply again. She was rude with me, not really stern, but rude.

  • I applied for a job and was denied when I have previous experience in what they were looking for. They instead interviewed my sister-in-law who has no experience in this field and has done nothing but work with dishwashing. When I emailed them about the concern I had, I got back an auto email telling me I did not have the background they needed. How is that fair? I plan on emailing the corportaion and telling them how I feel it in unfair. She put someone as her reference who worked there years ago and because of that she gets hired?

  • Wells Fargo sucks you know what. I had my mortgage electronically taken out of my account from October 2011 – May 2012. On May 17th the took out the money, then on 6/19/12 I get a letter sent to me in the mail stating my account is deliquent and they are stopping the electronic deductions, however in July they attempted 3 TIMES to withdrawl the money from account casuing over $300.00 in INSUFFICENT FUNDS to be assesed by my other bank account and the very same day I went to a WFB branch, 7/23/12 and paid my mortgage with a check from another bank account, they took the payment out again via electronic payment. So now I am out $779.40 and do not get paid for another 2 weeks. I am left without food and gas to get work and have a small child to take care of. I have called numerous times and only get transferred from person to person and deparment to department with no immediate resolution. It could take weeks they are telling me to even get some of the money back. This is the worst bank I have ever dealt with and by the sounds of it from the messages above a lot of people feel the same way. Well let me tell you something, they haven't heard the last of me. I am going to go to my local media, local paper and anyone else that will listen to get something done about this. They are liars, rude, disrepectful and have 0% customer service. They are robbing us blind people. Lets boycott them. What is America and its financial institutions coming to??? Who is bailing us out????????????? NO ONE, WE MUST FEND FOR OURSELVES!!! WELLS FARGO YOU SHOULD BE ASHAMED OF YOURSELVES!!!!!!!!!!!!!!!!!!!

    • hello I feel you I had a wfb account for 9 years so my b/f was trying to help me with my bills and send me a wire transfer to my savings account,then the person who sent it did it so fast without his boss signing off on it so it went in and out the same day no money was used so they put a hold then took it off then i get online to pay a bill and it wont take my debt card then I call and they say my debt card is canceled and the account is closed so now they will not finalize the closing till aug 16th then send the check out the 17th in the meantime I have no money and behind on the bills why could they keep some and send me some I found another bank thank god but no money to put in it they really are a bad bank

  • 13 July 2012 I have a home mortgage account with Wells Fargo. They have put my house on the foreclosure list 3 times in the last two years. I served the country in the Army for almost 20 years and have continued serving as law enforcement for the dept of the Army. I recently lost my job due to base closure and tried to get a loan modification for the back owed. I have tried this so called modification process 7 times now, each time I think I may get an answer I get denied do to paper work not being filled on time. The funny thing is if it is asked for I get it and have it faxed from the Wells Fargo branch. How can they not get it when I call and verify that it was received,enough on that.
    Today I took an insurance check into the local branch to my amazement the manager told me she could not authorize it due to my loan being so far behind. I called the loss preservation specialist and was told to fax my documents in immediately and they would have corporate get back to me today….never happened. I instead now have 3/4 of a new roof and the company refuses to do anymore until they get paid..its supposed to rain today tomorrow and Sunday. Thanks Wells Fargo for all the great help!!! NOT !!! It is amazing that this bank is so big but cant help out in small ways. I thank God I am protected under Bankruptcy so they cant get their hands on my house! It would be nice if someone in corporate actually took time to read these and help out!

  • I was at the Bailey's Crossraods branch (N. VA.) where I had previously successfully cashed a check written to me by someone who has a Wachiovia account (taken over by Wells Fargo) the previous 5 months. I also have had a mortgage with WF for over 10 years. "Fanny Pita" (Accnt mgr) wouldn't pay the check balance in cash until I waited another 20 mins to see the mgr to get my thumbprint taken- which they had previosly taken at the teller's station. She tried to get me to open a checking account. This bank has an abusive policy of stealing your precious life minutes by treating their customers time like it's nothing. They create obstacles and obstructions to thwart a quick transaction as a form of extortion to get you to open a checking account. I will tell the party who pays me to pay me in a check from some other bank or cash and will take actions to close out my mortgage with WF. The kicker is that "Abel" the bank teller kept a nice smirk on his face the whole time I reacted by telling them that I would complain about this extortion process to the banking authorities. A fine of 100 million per day for this type of warfare operatioins against their clients and customers is only fitting. This same crap happened at another WF branch and the deadbeat McLean Regional bank mgr never called me back after I called him 3 times. Don't waste your time appealing to their mgrs – they appear to be all brain dead drones – just take your banking to another bank and let em 'whither on the fine'. Yeah – I got a smirk on my face too fools.

    • I have been cashing my company check for year's because my company bank with well's i can't bank yet because of personal reason's I show my check to the banker they verify the .check for fund's. then I go to the teller show two ID's finger print and sign but recently since I don't have an account I keep being ask to open an account I keep having to explain over and over why I can't yet . the banker's have made it harder to cash my check requiring me to sign fist our they will not check it now they want to see my ID's I don't know it pointless since I do this with the teller once the check is verified for fund's I I been going to these banker's and teller for year's they greet me by my first name when I walk in. All of a sudden this start's happening sometimes I don't feel like going threw the process twice I held back until today . I really was considering banking with well's not no more.

  • On June 28 I open up an account on the University Campus in which my son will be attending in the Fall at approximately 6:45 am. By 4:00 p.m. that same evening another customer called me an informed me that she had all of my sons information in her possesion….SMH! I called the branch immediately and was laughed at and disrespected by the acting manager. Today June 29, I have spoken with 7 individuals between 9:00 a.m. and 12noon, and still have not reached a resolution that I am comfortable with or further more deserved. I agree with the statement that these complaints need to be communicated to the higher ups. I am still waiting to hear back from the district manager.

  • I lost a card in march and replaced it and the banker told me that the card I lost was now no longer active but looking at my statement after alot of 35.00 charges the card I cancelled in march is still being used and causing overdraft charges even though wells fargo told me the lost card could no longer be used and now I have to research all the way back through all statements until march and report it to fraud dept and I feel that is wells fargo place to do this not mine it is there mistake not mine; we will see what they do since i have done all the footwork.


  • My parents, who are well into their 70's visited Wells Fargo on Singer Island, FL. They were ignored by the tellers and other staff and when someone finally acknowledged them they were treated like garbage. I went to the bank to find out who the branch manager is. To my surprise it was the branch manager TRAVIS BUNCH who was the rudest to my parents. It is a shame that in 2012 Wells Fargo would allow the abuse of senior citizens to continue! It is indeed so shameful and I am so glad that I have 2 bank accounts and will NEVER open an account with Wells Fargo!!!

  • I have a car loan with WFB faxed over paperwork asking them to fax a copy of my title front and back to the court house so that I can change my tags. They told me it would be 24 to 48 hrs, I got to the courthouse 2 (5 if you want to include the weekend)days later still no title. I called them from the courthouse asking them to fax it now because I was there in line and would have to return on a different day if they could not get there in the next 20 minutes because I live in ATL and had to return today. They said they could not find my paperwork after telling me it would be faxed over later that day after the courthouse had closed. Was on the phone with them for almost a hour with no result. Can't wait to pay the last $600 so I don't have to deal with them ever again. CUSTOMER SERVICE HORRIBLE WILL NEVER DO BUSY WITH THEM AGAIN.


    • I have a horror story involving a home mortgage. Many payments were not applied or funds places in an unapplied balance fund. failure to allow me to pay insurance or property taxes, etc. To add insult to injury, WF attempted to foreclose on my home after all payments have been made. I am trying to get a pay off amount which continues to change so that I can get the title and sue them!

  • branch in Camino Ruiz, San Diego ca 921126, is abusing the senior citizens, convincing them to open accounts and will call Social Security for them in the banks premises to change their direst deposits. The clerks @ the back can not act as legal representatives to any one especially the seniors are on their 70's of age and cannot comprehend well.

  • Anonymous May 27th 2012

    I have a car lease with Wells Fargo I bought out my lease on May 17th 2012 I am still waiting for the title to the car I call and no one returns my call what I got was a plate release for my old plates and my car still sits in the garage This is unacceptable I emailed the board of directors and I will call corperate HQ may if everybody starts complaining to corperate HQ they will fix the problem with there personal!!!!!!

  • I have gone to WFB to close out my safe deposit box. It took three time visiting the branch before I was able to close the box. I was a former customer of Wachovia which was much more personal and seem to care about their customers. The 3rd time that I went I was told that only a personal banker could close the box, and there was only 1 personal banker at all 3 visits. They had 1 personal walking arould