Reach Out To Wells Fargo Corporate Office Headquarters HQ 

Wells Fargo, Long-Time Customer, Ongoing Account Issues, No Resolution.

I’ve been a Wells Fargo customer since 1999, and I’m beyond frustrated with how my account has been handled over the past few months. Since March, I’ve made numerous calls trying to resolve an issue, only to be passed around from one representative to another—with no real answers or solutions. Many of the agents seem to follow scripts without fully understanding the situation.

Here’s what I’ve experienced: Funds have been removed, replaced, and then removed again, causing confusion and stress. At one point, my account balance went negative, and when my monthly deposit came in, Wells Fargo applied the entire amount to past charges, leaving me with just $400 to live on. I even changed my direct deposit settings to prevent further mix-ups, but the problem continued. Despite repeated attempts to resolve this, I’ve received no clear explanation or support. I’ve searched online and found many other customers sharing similar concerns, which is alarming. After more than 20 years as a customer, I never expected to feel this ignored and unsupported. If this issue isn’t addressed promptly and properly, I’ll have no choice but to close my accounts and take my business elsewhere.

Wells Fargo, Extremely Disappointed with Wells Fargo’s Claims Department.

I’ve been a Wells Fargo customer since 1989. Over the years, my debit card has had to be replaced several times due to unauthorized charges. In the most recent incident, the issue went beyond just my card—it affected all of my devices. I followed the guidance of a Wells Fargo banker to prevent future problems, but unfortunately, their advice didn’t work. I received a call with “Apple” on the caller ID. The person claimed to be from Apple and asked about purchases on an Apple Card I don’t even have. He said the account was somehow tied to my bank and listed several transactions I didn’t recognize. He then transferred me to someone claiming to be from Apple Security, who repeated the same questions and said Apple had a strong partnership with Wells Fargo. He instructed me to buy gift cards at three different locations to help “track the charges” and assured me Apple would reimburse the funds. I reluctantly followed through, but when my debit card was declined at the third location and they insisted I use a different card, I knew something was wrong. I hung up and immediately called Wells Fargo, who transferred me to their claims team and said they’d open an investigation.

Later, I was told my claim was denied because they said I had authorized the charges. That is absolutely false. I never gave permission for any of these transactions. I’ve now lost more than $2,000, and to make matters worse, I received a letter stating my case was forwarded to the ATM claims team—which makes no sense, as no ATM was involved. I’m extremely disappointed. It feels like Wells Fargo is quick to blame the customer rather than thoroughly investigate. With incidents like this happening so often, the bank should be working harder to stop these types of scams rather than leaving customers to bear the financial loss.

Wells Fargo, It’s been eight months and I still don’t have a resolution. I have a certificate of deposit (CD) that shows inconsistent interest amounts each month, even though it’s supposed to be compounding. No one at Wells Fargo can explain why this is happening. I’m simply told, “the computer says it’s correct,” and that there’s no dedicated CD department available to explain how the interest is being calculated. As a Premier member, this is incredibly frustrating. If the CD balance is compounding, the monthly interest should be increasing or at least following a logical pattern—not fluctuating with no transparency. To make matters worse, emails to corporate bounce back, leaving me with no direct point of contact. How is it possible that my most recent month’s interest is lower than the interest earned six months ago, despite having the same number of days in the cycle? It feels like no one at the bank is willing to address the issue or provide a clear breakdown. Very disappointing customer experience.

Wells Fargo, These bankers forgot the oath they took.

Wells Fargo, Above and Beyond! While closing out my mother’s Wells Fargo (WF) accounts after her death, I encountered significant difficulties navigating the corporate maze. Fortunately, the Lincoln City, Oregon branch has a personal banker named Brandon Smith. With Brandon’s knowledge, patience and perseverance we were able to accomplish all that needed to be done. The biggest challenge was trying to obtain a copy of a letter, regarding a claim, that I had misplaced. Brandon spent literally hours on the phone, as my advocate, trying to obtain a copy of the letter. It took weeks of back and forth with various offices within the Wells Fargo structure trying to get the letter. Brandon went way above and beyond anything I would have imagined and was finally able to obtain a copy for me. I can’t say enough about Brandon’s customer service and his personal approach to my issues. Without his help I would still be trying to figure out where to go and who to contact within the Wells Fargo structure. The entire staff of the bank are always ready and willing to help every time I walk into the bank. If you’re new to Lincoln City and looking for a really good bank, go into the Wells Fargo branch and ask for Brandon.