Wells Fargo Corporate Office Headquarters HQ

Dear sir;
My name is James Daniels I am 65 years old and have been a customer of Wells Fargo for these many years. I recently applied for a credit card through Wells Fargo. I received a letter stating that I needed to call Wells Fargo to give them more information, this I did. After navigating an extremely poor menu, I was put into contact with a disinterested representative. The young lady demanded my S S# I gave it to her her. Then after a few minutes of pretending to “read notes on my application” she informed me that I needed to send her copies of two forms of government photo idea. When I ask for a fax number she pretended not to hear me.
I do not know what you people are playing at. But I will tell you that I am not amused. If you think that there some kind of sport in wasting peoples time let me set you straight. Wasting people time is theft, of their most valuable resource one that cannot be replaced, at any price. I will be filling a complaint With the inter state commerce commission. The Pa state Banking commission, Fed reserve, and the F.B.I. I will find out why you demanded my SS# when clearly you had no intention of helping me. I will auditing all my financial transactions and will prosecute any and all transgressions. At the vary least your behavior in this matter has been rude, and unprofessional. It has undeniably been suspect and possibly criminal.
If you think that there is a reasonable explanation for this behavior I would like to hear it.

Sincerely
James Daniels

I dropped them for charging me $12.00 a month for not using my personal debit card. My Business account has around 15K a month moving through it. I now use my credit union debit card, and they PAY ME..!

I myself did not experience this, a personal close friend of mine did and I am posting this because it is appalling that she had to go through this. Now I understand why so many people hate Wells Fargo. Quite frankly with all the complaints it doesn't appear that headquarters cares much about how their branches are run or there wouldn't be so many complaints.

HORRIFIC experience at the Wells Fargo on 518 & Castlewood in Texas! I went in to close my late father’s account with a death certificate and Affidavit of Heirship copy. “Personal Banker” Marie Garner was pleasant at first while informing me that in order to process my request, she required an Executor of Estate document, and/or a document from the probate court, and/or I needed to file with the probate court to have the “required” documents issued to me before they could release the account. I pulled up the electronic copy of the Affidavit of Heirship for her to view and was told, if that was indeed the correct document, that I would need to present the original. Manager, Kimberly (neglected to get her last name), joined the conversation proceeding to explain the probate process to me and how it is so simple that an attorney is not required. Also, she shared with me that even as a bank employee, she was required to submit these documents to process the account for her deceased relative. I tried my best to explain to them that there is no “estate” and that my father’s case is atypical and all the required documents for our case have been filed. They continued to condescendingly tell me how I was incorrect and the Affidavit of Heirship was insufficient. The manager suggested for Marie to call legal support. While on the lengthy phone conversation with legal support, Marie was told that an Affidavit of Heirship was indeed sufficient. I asked her if I could use my electronic copy. Her reply to me was, “you were already told three times now that we need the original document, would you like me to write that down for you?” It was difficult enough to walk into that bank to request the process, her curt remark was completely unnecessary and hit me emotionally. I began to cry. She then took out a piece of paper to write down “Affidavit of Heirship”. I told her that really was not necessary. She continued small talk with legal support as I sat and cried. When she finally hung up, I told her that I felt I was treated poorly and condescendingly. Without hesitation she replied with, “I do not feel I treated you with ANY discourtesy.” If the customer is sitting across the desk from you in tears and tells you they are receiving poor service, is that the appropriate answer? My reply to her was, “I need to close my daughter’s account. The account that YOU assisted in opening.” The manager comes by to mitigate the situation but Marie continued to place blame on me and argued to be correct. She then had the audacity to get up and say, “I need to walk away because SHE is getting ME upset.”…while I am crying at HER desk in the middle of the lobby. I told the manager that I was treated with disregard for a delicate situation. I got up and stood in line for a teller, still in tears, to close my daughter’s account.

worst bank in us tell LIES TO MAKE YOU FEAL GOOD AT TIME WILL CLOSE MY ACCOUNT AND GO TO REGINS A PEOPLE BANK

I work overseas and the online banking was stopped because they say they cannot verify my identity. They say I checked my account from several different places. DUH! I am overseas and I do visit other countries.

They say I have to come into a branch bank with my ID. I say I am working overseas and will not be back in the United States until January. They say they cannot help me. I am unable to manage my accounts. I pay bills, I transfer money from one account to another. My banking is very important to me and I am not given access to online banking.
I asked them to learn from this problem and find ways to help customers who work and live overseas. I got no response. I have gotten several "I am sorry"s, but no effort to help me. The apologies did not sound genuine.
Other banks have policies in place to verify their customers identity.

I will be leaving Wells Fargo as soon as get back to the United States.

Hiding behind an alleged and questionable Religious Belief does not give anyone the right to "steal" and/or use deceptive practices to make money off the backs of your Customers. You need to know that there ARE people out here that will do everything in their power to expose, and prosecute you with Lawsuits and Criminal Charges if warranted. I WILL make life a living hell for you, and I WILL win. There are way to many complaints and Lawsuits against you, which give people like me the chance to finally close you down. So, sleep well, and pray to whomever you pray too, your days are numbered, and I hope the Prison they send you people to is full of Wells Fargo victims.

This concerns my traditional IRA – i sent all documentation for the required RMD. After waiting 2 months for any activity, I call and find out some document was missing. I HAD TO CALL, AND THEY ARE MY FINANCIAL ADVISORS. This went on 2 more times. Talk about ridicule from PEOPLE WHO ARE TELLING ME HOW TO INVEST. After arguing with them, with no results..I am resending instructions and will put them on notice that I will move ,my account to a better institution.

I am a deployed service member. I need to perform the simple act of transferring money from my Wells Fargo checking account to my linked USAA account so I can pay bills. In order to effect this transaction I need to have a code sent to my mobile device by text. There are two issues with this process; I am deployed abroad and the SMS text cannot reach my phone, and usually when deployed my phone service is suspended. I did go as far as seeing if I could purchase a one day international plan in hopes that I could receive the code by text. Unfortunately for me this is not an option. I have attempted three different times to talk directly to a person at customer service to try and help me with this transaction. All I have is a checking account with Wells Fargo, however the automated phone system immediately prompts for my debit card number as a means of identification. Another single point of failure when dealing with Wells Fargo, no debit card means I get to recycle myself through the automated phone system for a while longer. Once past the no debit card issue, I am prompted for the PIN for my debit card for identification purposes. An endless cycle of frustrations for me to actually talk to a representative. Once I get to a customer service representative after verifying all of my account information and my identity I am still left with no support. There is no way that the customer service representative can help or bypass the cellular phone text, despite being out of the country and unable to receive a text. Wells Fargo in its epic myopic planning does not allow for customer care to extend to deployed service members. Wells Fargo poor planning further extends to the arena of updating personal information. It is not as simple to input new contact information and gain access in a short period of time. Updating my cellular number, to one that can receive a text takes 5 days to occur. Thank you wells Fargo for making it so user friendly to access my money and manage it with ease. You have lost me as a customer. As soon as I step foot back in the United States I will be ending my business with your banking establishment. Ending my relationship and giving you any of my future business will take precedent over seeing my own flesh and blood.

I put a stop payment on a bill. Wells Fargo paid the bill anyway. Now you want to charge an extra 35 dollars on something I did not ask you to pay. how do you pay a bill when theirs no money in the bank. now you want me to show proof I pay my another way, that's none of your business. I did not ask you to pay for it, that why I put a stop payment. if their not guarantee on a stop payment why put it in places. Spoke to 4 different people, three of them at like they own the bank. The last one did not even ask what my complaint was about, so how are you going to file one in my name and you don't even know what the problem was? My things is, its your mistake. Not your business how I paid my bill. You just need to correct the mistake ya'll made. If I felt like is was my fault I would not be complaining.

This past Tuesday, 1/30/17, my son came home to find three letters from Wells Fargo Bank branch here in Seminole Florida, address is 13099 Park Blvd. Seminole Florida 33776, phone 727-892-7444. The letters were court ordered for funds to be depleted from both savings and checking accounts for back child support in South Dakota. Here's the thing, HE HAS NO CHILDREN AND HAS NEVER BEEN OUT OF THE STATE OF FLORIDA AND DOESNT EVEN KNOW ANYONE IN SOUTH DAKOTA. Wells Fargo which "claims" to be secure apparently allowed someone to come into his account and change the social on the two accounts. Funny that the college credit card he had also on the same profile was not changed probably because it was closed down. So we have been BATTLING the bank and South Dakota all last week and we still haven't gotten any money back even though both parties acknowledge the "mistake". By the way, we are talking about $27,445,34. This isn't chicken feed we are talking about here. This kid took ten years to save this money up. I have gotten nothing but the run a round, excuses, I KNOW THE BANK CAN RECTIFY THIS PROBLEM FAST, I do believe because they are a nation wide operation, they are soooooo big that they feel that they have us all over a barrel. I have read all the negative comments here from way back in 2012. I'm not the only one. So needless to say, if I don't get satisfaction this week, I will be going to the media and I have already secured one of the biggest law firms in the state of Florida to handle this case. I might do it any way because of the immense distress this has caused not only my child but the whole family. I have withdrawn all of my savings from this bank and I will make sure when my son gets his money back he will do the same. Everyone involved at the bank branch hate to see me coming and when they find out I am on the phone waiting to talk to some one there they all cringe. I will not stop until I get back what my child is due and I better get an apology and I'm sure the attorney will be looking for a hefty payout for how sick this has made all of us.

Dear Wells Fargo,
Since we contacted Wells Fargo about our complaint with the Mortgage refinance, we have been promised many times that the issue would be resolved in a timely manner.
It has been several months and it seems that every week we receive a letter from the Customer Care and Recovery Group. Sometimes we get 2 letters a week, all stating the same thing, however the date that this is expected to be resolved is always different, the date keeps getting pushed back. Just like our closing did.
This speaks volumes to me and others that Wells Fargo does not care about their customers, that all they want is their money.
With the world that we live in now, one would think that customer loyalty would matter, and with all the Social Media sites available to post grievances. Also let’s not forget the events that Wells Fargo has recently been through with the unnecessary selling of your products that most of your customers were unaware of.
We truly regret using Wells Fargo to refinance our home. That is why we used a Credit Union who values their members to complete our Home Equity line of credit. After what we experienced with Wells Fargo during the Refinance process, WE GOT SMART and decided not to use your company for that. The Credit Union could have saved us hundreds of dollars in closing costs and other fees. And we could have actually received an accurate home appraisal report. Shame on us for using you for the refinance in the first place.
I am a very Social person and not afraid to speak my mind or to let people know how I feel about certain companies or how they treat their so called Valued Customers.
The whole process with Wells Fargo has left a very bad taste in our mouths. We should have learned when we opened a checking account with Wells and then found out that everything we were told by the banker was a complete lie. Thus, resulting in us closing out the accounts, and staying with the Credit Union.
I guess that you will continue to send 1 or 2 letters a week stringing this along, or perhaps you will suddenly resolve this matter just to shut me up and move on. For that fact, what does it mean that you are looking into this matter and working to resolve it? Just what exactly is that going to do for me? It’s not like you are going to admit that your costs are higher than others and refund a portion of what we paid. Or that you will start using an honest and accurate Home appraisal company that perhaps is not in your back pocket.
Either way, there will always be that bad taste left by Wells Fargo. And for other people thinking of using you, I can always tell them our experience so they can have the chance to avoid the dishonesty and go elsewhere to feel Valued.
I value my time and appreciate the time you took reading this. If you have any questions while your work is in “progress”, I am here to help. You may reach me (Kaye)directly at 801-###### no extension. Or Brian, at 801-#####. Monday through Friday 8:00 am to 5:00 pm. If I am not available, please leave voice mail, or send an e-mail or perhaps yet another letter to our home.
Sincerely,
Brian and Kaye Adamson
Unhappy Wells Fargo Customers

I deposited a Vanguard check into my Wells fargo account and it was put on a 10 daY HOLD EVEN THOUGH WELLS FARGO GOT THERE MONEY IN 3 DAYS THEY REFUSED TO RELEASE MINE THIS IS JUST ANOTHER CONSUMER FRAUD CASE that the government needs to look into wells has no answers for me only this is company policy vangaurd is a 4.3 trillion dollar company not under criminal investigation by the government.

why do we need a special phone to get special rewards . there some people that do not have them , I
still use a flip phone but have been a customer for twenty plus years and a Vietnam Vietnam Veteran ,
and am losing out on some of your so called benefits like 2x the points on credit points .

This comment has been removed by the author.

Everything is I am sorry. POSTED A CHECK FOR 800 in our checking account which I know we didn't write its going to take 5 business days to get it back.Just say check no number Well you high brow bankers are you tying up our 800.00 to keep our money for 5 days to use as profit, Is your audit coming up, is it year end. You make the customer pay and now HAVE NO DAMN MONEY IN OUR ACCOUNT to FEED STARVING PEOPLE WHO NEED TO GO TO THE GROCERY STORE.

i paid $31 to stop a $280 check.. well the clerk Natasha Brown at White Oak Shopping Center Richmond Va. well she fergot to put the check number on the stop payment… well the check got cashed and Wells Fargo said YES it was there fault but only thing they can do is reinbust my $31 back…. basically they stole like $2oo bucks from us… White Oak is stupid…. the manager knew her emplyee messed up and still dowsnothing

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I thought when I changed Banks to Wells Fargo I would receive better service. Boy was I wrong! This Bank does NOT care about their customers at all! SHAME ON YOU WELLS FARGO!!!! you could care less about yourCustomers.

There comes a time when adults have to be accountable for their own actions. Stop pointing fingers. Yes, Wells Fargo is a bank but Wells Fargo is also a business. Just like any other business there in it to make money. Of course they have rules and regulations put in place for the protection of the consumers and the bank so yes it can be frustrating when you want something done right now and it doesn't go your way. That's life! If people actually took the time to learn how to bank the correct way it would make all the difference.

Wells Fargo Bank
100 Park Ave, New York, 10017 USA
Email; timothyjsloan784@gmail.com
Tel ; 1-646-875-5290
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Your long overdue lottery payment valued 3,000.000usd From National UK Lottery
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one of your tellers ripped me off for a mortgage payment. cash

Wells and Fargo set up a bank business in the 1850's, San Francisco, to accommodate the white race miners that dug up rivers of silver and gold deposits. California gold rush. Business thrived for 60 years and the coffers overfilled with silver certificates and gold. Business was great then that eventful 1906 day came when the earthquake shook the entire San Francisco city. Wells Fargo banking industry was crushed under the rubble and the bank's Board members fell on their knees begging for the nation to rescue them. This was the Federal Reserve's first mistake in bailing them out. Chase, Morgan, Vanderbilt, Astor, Rockefeller and Hambros should have turned their backs on Wells Fargo and let them perish. They weren't greatful and nothing much has changed in 170 years. They are still the glib, arrogant buttwipes they were then compared to today.

I had an account with wells fargo a long time ago and we decided to close it due to rude customer service and the closes branch is in Austin TX about an hour away from me however I thought they may have changed and reopen another account but I am really wondering why this bank is crazy they verify all of my information and wont give me my account number to set up direct deposit to my own account. The guy on the phone said for me to look at my online statements well stupid i just open the account so i have no online statements i did not order checks so i have no way to get my account number. UUUGGGH this is crazy so now i have to wait a month for my first account statement to come to get my account number or have them mail it to me there is more mail fraud then anything out there now. I just don't understand you verify my name, DOB, mailing address, account balance and even my SSN but you can not give me my freakin account number..ohh and to top it off you are charging me a monthly fee for my account. I am really thinking about closing the account and being done with WELLS FARGO……

My husband has a car loan with WF. My husband has since passed away on Jan. 20, 2014. I have been trying to get Wells Fargo to give me information on what I need to do in order to clear up the title of this car. I have sent them the death certificate and the Last Will and Testament. They still insist they need more information. They tell me that I cannot speak to anyone in Customer Support who says that they need more informaiton. WF is the most incompentent business I have ever come on contact with. As of now I am not going to pay any car payments and wait until they contact me for the payment. If they think that they can come and "snatch" the car because of no payment being made "GOOD LUCK".

I have a judgement against one of their managing brokers! You think he will pay. I doubt it. Got lawyers from wells fargo on hus side. All crooks.

WELLS FARGO ONLINE BANKING

Today (August 3, 2013) I attempted to view, download & print my checking account statements. The system states I didn't have the proper software. After speaking to Wells Fargo Online Banking Customer Support, I learned that their system is NOT Up-To-Date with Adobe PDF. When I asked when the system would be updated, the rep. didn't have any information.

Wells should have sent an email to it's online customers of the delay. Talk about POOR SERVICE!

I am a disabled Veteran that needs to short sell a house. I need to get my ex removed off the loan, but Wells Fargo only tells me of expensive solutions to my problem. I explained that I cannot work due to my service connected injuries so therefore I do not have any extra money to complete their expensive solutions, but they are not willing to assist with my issue. I will never use Wells Fargo for any of my financial needs again and recommend that for everyone else reading this message. I am trying to do the right thing by at least short selling the house vs. walking away from it, but no one is willing to help me.

These comments do not inspire confidence when considering wells fargo as a place to do business or seek employment with.

The sheer amount of negative comments just cant be ignored…

Where I work our customer service input scores are
always 100%. This is the basis for a successful business…

Credit Union here I come;)

We have been loyal Wells fargo customers for years. Recently we attempted to refinance our home mortgage, this NIGHTMARE has been going on almost 5 MONTHS now. Nothing but the red tape run around, TOTAL INCOMPTIENCE on their part. Our loan has peen passed to several different people and its one blunder after another. Repeat questions, rate lock expiring and the most outrageous thing right now is that underwriting is going over my 2011 tax return like the IRS. Questioning what I write off for work, when i retired in early 2012.?

Ah Ha! So that is why they are forcing customers to forgo HARD COPY STATEMENTS via US POSTAL SERVICE and OPT INSTEAD for their control of information via ONLINE "Information Technology" they control!!! Simple. Your money "disappeared." A real "who done it?" And what proof would you have .. the web site can be adjusted or "taken down!"

I have been dealing with Wells Fargo in Virginia, to refinance my house. After the first 3 months they told me at the end I didn't get the very last paper in on time so they canceled the loan. I agreed to start all over again, now every time I send papers to them they say they don't get them..What kinf of BS is this? Do they want Business or NOT?

Nightmares … well, here is mine. 12/22/12. Played golf all day. Go to dinner with family. Life is good. Bill comes. I give them my Debit Card. Waitress returns saying my card was declined. WTF! First, no way. Yesterday, at the very least, was Payday and I know I didn't spend that much money playing golf and paying some bills. Get home, very PO as one can imagine. WF Online isn't working. Call WF Customer Service. First bimbo tells me she can't help me with the problem, but will transfer me to that department. Guy then tells me, he doesn't know what the "sh_t" she was doing (and he did apologize) but she had transferred me to New Services, where new loans, mortgages etc can be set up. He transfers me back to Customer Service. This girl tells me that same basic thing, she can't help me, but … she tells me there was a $799.76 "Bank Originated Debit" taken on my account on 12/21/12. WTF? Why? Can't tell me. Speak to her Supervisor, same poop, different person.

Go to my local WF Branch 12/24/12, yes Christmas Eve. And yes, I still have some last minute shopping to do but thankfully all of the major things were already purchased. I meet with Branch Manager. He explains that this dealt with a deposit that I made … back on 10/8/12. WTF? 77-days ago? Really. Long story shorter, I deposited a bucket full of coins, as I always do once or twice a year, and they usually run $500.00-$600.00 but the bucket is only half full … this time, it was loaded the the top (think metal bucket for holding a six pack of beer). Anyways, Branch Manager suggests I take a Direct Deposit Pre-Pay Day Advance, to get at $500.00 back in my pocket, and he will contact the actual Branch where I made the deposit, and either he or that Branch Manager will call me back on Wednesday (12/26/12).

Today is 1/3/13 … no call back, and still don't have an explanation or the money back in my account.

77-days after I made the Deposit, which by the way had to be sent out for counting so I have no way to verify they are right, or wrong, I just have to take their word. What would have happened if I had written a bunch of checks for presents? Why no call or email or PM in advance letting me know what was transpiring?

WF has absolutely no idea as to what real, true Customer Service looks or sounds like. Although honestly, very few large companies have a clue as to what it means to provide great Customer Service.

Our five accounts will be closed once this matter is resolved.

We are also quite sickened by this institution, if you can call it that. The individuals hired by wells fargo all have requirements to meet: brain dead, space cadets, non caring punks. Trying to get a call back or an appointment is a time waste. How they keep their jobs, only the bank knows. So, do not wasted your time and money, do not bank with this bank.

13 July 2012 I have a home mortgage account with Wells Fargo. They have put my house on the foreclosure list 3 times in the last two years. I served the country in the Army for almost 20 years and have continued serving as law enforcement for the dept of the Army. I recently lost my job due to base closure and tried to get a loan modification for the back owed. I have tried this so called modification process 7 times now, each time I think I may get an answer I get denied do to paper work not being filled on time. The funny thing is if it is asked for I get it and have it faxed from the Wells Fargo branch. How can they not get it when I call and verify that it was received,enough on that.
Today I took an insurance check into the local branch to my amazement the manager told me she could not authorize it due to my loan being so far behind. I called the loss preservation specialist and was told to fax my documents in immediately and they would have corporate get back to me today….never happened. I instead now have 3/4 of a new roof and the company refuses to do anymore until they get paid..its supposed to rain today tomorrow and Sunday. Thanks Wells Fargo for all the great help!!! NOT !!! It is amazing that this bank is so big but cant help out in small ways. I thank God I am protected under Bankruptcy so they cant get their hands on my house! It would be nice if someone in corporate actually took time to read these and help out!

Anonymous May 27th 2012

I have a car lease with Wells Fargo I bought out my lease on May 17th 2012 I am still waiting for the title to the car I call and no one returns my call what I got was a plate release for my old plates and my car still sits in the garage This is unacceptable I emailed the board of directors and I will call corperate HQ may if everybody starts complaining to corperate HQ they will fix the problem with there personal!!!!!!