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  • McDonald’s Corporate Office: Headquarters, Phone & Complaints

McDonald’s Corporate Office: Headquarters, Phone & Complaints 

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McDonald’s corporate office is located at 110 North Carpenter Street, Chicago, IL 60607, and the SEC-filed corporate headquarters phone number is 1-630-623-3000. The corporate number is not a dedicated restaurant complaint hotline. For help with an order, restaurant visit, McDonald’s app, food question, Arch Card, refund, or customer complaint, call 1-800-244-6227 or submit McDonald’s official feedback form.

McDonald’s Corporate Office Address and Phone Number

Important: McDonald’s headquarters is not a local restaurant, public refund counter, delivery-support office, gift-card processing center, or guaranteed walk-in complaint department. Do not mail food, gift cards, receipts, employee records, or other complaint materials to the corporate office unless McDonald’s gives specific instructions directing you there.

McDonald’s corporate office headquarters in Chicago, Illinois
McDonald’s corporate office and global headquarters in Chicago, Illinois.

McDonald’s Corporate Office Versus Customer Service

The number 1-630-623-3000 is the business telephone number listed in McDonald’s current SEC filings. It is not presented by McDonald’s as a dedicated consumer complaint line.

Use the route that matches the issue:

  • Wrong, missing, cold, damaged, or poorly prepared order: Contact the restaurant shown on the receipt.
  • Restaurant manager, employee, cleanliness, or drive-thru complaint: Ask for the restaurant manager and submit the official feedback form if the issue is not resolved.
  • Mobile Order & Pay refund: Contact the restaurant selected in the app.
  • App login, payment, account, deal, or rewards problem: Use the App Help Center or feedback form.
  • Delivery complaint: Identify the delivery vendor shown on the order and contact that company.
  • Arch Card problem: Call 1-800-244-6227 or use the Arch Card section of the feedback form.
  • Food, ingredient, or nutrition question: Review McDonald’s current ingredient information or call Customer Care.
  • Digital-accessibility problem: Email ac***********@****cd.com.
  • Privacy request: Use McDonald’s Privacy Rights Center.
  • Media inquiry: Email pr***@****cd.com.
  • Formal unresolved complaint: Send a concise written complaint to the Chicago corporate address after using the appropriate restaurant or support route.

Does McDonald’s Have a Corporate Complaint Email?

McDonald’s does not publish one general head-office email address for ordinary customer complaints.

McDonald’s instead directs customers to its official feedback form, Customer Care number, App Help Center, local restaurant, or the delivery partner connected to the order.

The following email addresses are limited to specific topics:

Do not send an order complaint to Media Relations, and do not use the accessibility or privacy address for an unrelated refund or restaurant issue.

McDonald’s Customer-Service Hours

McDonald’s does not prominently publish one universal live-agent schedule covering every issue handled through Customer Care.

The official feedback form and App Help Center are available online, but response timing can vary by restaurant, franchisee, topic, and support department. Local restaurant hours also vary, so check the restaurant locator before calling or visiting.

What to Gather Before Contacting McDonald’s

  • Restaurant address, city, state, and store number
  • Receipt or mobile-order number
  • Date and time of the visit, pickup, drive-thru, or delivery
  • Order total and payment method
  • Photographs of the food, packaging, receipt, or restaurant condition
  • McDonald’s app account email when relevant
  • Delivery-partner name and delivery confirmation
  • Arch Card number, proof of purchase, or activation receipt when relevant
  • Names or roles of managers or representatives contacted
  • Previous feedback case number
  • A concise explanation of the requested resolution

Do not post full payment-card numbers, gift-card numbers, app passwords, security codes, home addresses, medical records, Social Security numbers, employee records, or other sensitive information in a public review.

How to Escalate a McDonald’s Complaint

  1. Contact the restaurant: Start with the restaurant connected to the receipt, order, or visit.
  2. Ask for the manager: Explain the problem and the resolution requested.
  3. Save supporting records: Keep receipts, photos, app screenshots, delivery records, and prior correspondence.
  4. Submit the official feedback form: Include the store number, date, time, order method, and details.
  5. Retain the case number: Save confirmation that the complaint was submitted.
  6. Contact the correct third party: Use Uber Eats, DoorDash, or Grubhub when that company handled delivery or payment.
  7. Request owner/operator review: A franchise restaurant complaint may need to be reviewed by the franchise owner or area supervisor.
  8. Write to corporate when appropriate: For a serious or recurring unresolved matter, mail a concise complaint to McDonald’s Corporation, 110 North Carpenter Street, Chicago, IL 60607.

A written complaint should identify what happened, when and where it occurred, who was contacted, what documentation is available, and the specific resolution requested.

Restaurant Order and Drive-Thru Complaints

Restaurant complaints may involve:

  • Wrong or missing food
  • Cold, undercooked, overcooked, or poorly prepared items
  • Long drive-thru or counter waits
  • Incorrect drinks or sauces
  • Food unavailable after payment
  • Employee or manager conduct
  • Dirty dining areas, restrooms, or tables
  • Closed lobby or unexpected restaurant hours
  • Order screens, kiosks, or payment terminals not working
  • Promotion or coupon participation

Wrong or Missing Order

Contact the restaurant where the order was prepared. Keep the receipt and identify the missing or incorrect items. For a mobile order, confirm that the correct restaurant was selected before placing another order or traveling to a different location.

If the restaurant does not resolve the issue, submit feedback with the restaurant number, date, time, order number, pickup method, and requested resolution.

Long Wait or Drive-Thru Complaint

Document the restaurant, approximate arrival time, order time, and pickup time. Avoid using a phone while driving. Submit the complaint after safely leaving the drive-thru.

Employee or Manager Complaint

Describe the conduct factually without publishing unnecessary personal details. Include the restaurant, date, time, employee role, and manager response.

Ask whether the location is operated by McDonald’s or an independent franchisee. Employee-management concerns at a franchise restaurant may need to be handled by the franchise owner or its Human Resources department.

Food Quality, Illness, and Allergen Concerns

McDonald’s publishes current nutrition and ingredient information to help customers make food choices. Ingredients and product formulations can change, so review the current information rather than relying on an old menu listing.

McDonald’s also warns that normal kitchen operations involve shared preparation areas, equipment, and utensils. Cross-contact with allergens can occur.

Suspected Foodborne Illness

Keep the receipt, packaging, restaurant information, food photographs, and a record of what was eaten and when symptoms began.

Report the concern to the restaurant and through McDonald’s feedback form. A customer may also contact the appropriate local or state health department.

Seek medical or emergency assistance for severe symptoms rather than waiting for a restaurant or corporate response.

Allergic Reaction

Seek emergency medical assistance for a serious allergic reaction. Preserve the receipt, packaging, ingredient information, and order details.

Do not rely solely on an employee’s verbal ingredient statement when a medically significant allergy is involved. Review McDonald’s current ingredient information and consult an appropriate healthcare professional.

McDonald’s Refund and Payment Complaints

The correct refund route depends on how the purchase was made.

  • Purchase made at the restaurant: Contact that restaurant.
  • Mobile Order & Pay pickup purchase: Contact the selected restaurant.
  • McDelivery order: Identify and contact the delivery vendor shown on the order.
  • Order placed directly through a delivery app: Use that delivery platform’s support and refund process.
  • Arch Card purchase: Follow the Arch Card terms and support process.
  • Unauthorized card charge: Contact the card issuer promptly and secure the app account.

Duplicate or Pending Charge

Compare the restaurant receipt, mobile-order confirmation, and bank or card statement. A pending authorization may disappear without becoming a completed charge.

If two completed charges remain, contact the restaurant or delivery partner and retain screenshots and transaction records. Contact the card issuer when the merchant does not correct an unauthorized or duplicate completed transaction.

Promised Refund Not Received

Ask for the refund date, amount, payment method, and confirmation number. Banks and card issuers can require additional processing time after a restaurant initiates a refund.

McDonald’s App and Mobile Order & Pay Complaints

App complaints may involve:

  • Login or account-access problems
  • Payment failure
  • Incorrect restaurant selection
  • Order charged but not found
  • Missing food
  • Unavailable menu item
  • Deal or reward not applying
  • Duplicate or unauthorized charge
  • App crash or error message
  • Difficulty canceling an order

Can a Mobile Order Be Changed or Canceled?

A Mobile Order & Pay order cannot be changed after payment. The order may be canceled through the order-details screen only until the restaurant begins preparing it.

Once preparation begins, contact the selected restaurant. McDonald’s cannot transfer the order to another restaurant.

Unable to Pick Up an Order

Use the Cancel Order button when it remains available. If payment has already been processed and the restaurant began preparation, contact the selected restaurant for assistance.

Incorrect or Unauthorized App Charge

Contact the bank or card issuer promptly and change the McDonald’s app password. Use a unique password and review stored payment methods.

MyMcDonald’s Rewards Complaints

Rewards complaints may involve:

  • Missing points
  • A deal that did not apply
  • A reward disappearing
  • Wrong account email
  • Receipt not appearing
  • Points connected to another account
  • Delivery order not earning points
  • Difficulty adding missing points

Missing Rewards Points

Allow up to 24 hours for points to appear. If they remain missing, use the app support route.

When a loyalty code was not provided during the purchase:

  1. Open the McDonald’s app.
  2. Select the option to add missing points from a receipt.
  3. Enter the restaurant number.
  4. Enter the visit date and time.
  5. Enter the order number and order total.
  6. Submit the request and keep the receipt.

Program rules, expiration terms, eligible purchases, and participating restaurants can change. Review the current Rewards terms before relying on an offer.

McDonald’s Delivery Complaints

Check the vendor name shown on the delivery order before contacting support.

Delivery complaints may involve:

  • Missing or incorrect food
  • Late or canceled delivery
  • Order delivered to the wrong address
  • Cold or damaged food
  • Driver conduct
  • Unexpected fee
  • Refund or cancellation delay
  • Order marked delivered but not received

The delivery platform may control driver communication, tracking, payment adjustments, and refunds. McDonald’s can still receive feedback about the restaurant and food preparation.

McDonald’s Arch Card and Gift-Card Complaints

Lost, Stolen, or Damaged Arch Card

  1. Call 1-800-244-6227 immediately to request that the remaining balance be frozen.
  2. Submit the official feedback form.
  3. Provide the purchase or activation receipt, account summary, electronic receipt, or photograph of the damaged card.
  4. Keep a copy of all supporting documents.
  5. Allow four to six weeks for a qualifying replacement request.

A replacement is generally limited to the balance remaining when the card is frozen. McDonald’s and the Arch Card program are not responsible for unauthorized use before the balance is frozen.

Arch Card Refund or Cash-Out Request

Arch Cards generally are not refundable or redeemable for cash unless applicable law requires it. Eligible customers can submit a cash-out request through the official feedback form.

Never publish the complete card number, PIN, barcode, or balance.

McDonald’s Franchise Restaurant Complaints

Approximately 95% of McDonald’s restaurants worldwide are franchised. A franchise restaurant is independently owned and operated under McDonald’s brand and operating standards.

The franchise owner can control local employment, staffing, scheduling, pricing, promotion participation, and many restaurant-level decisions.

For an unresolved franchise complaint:

  1. Contact the restaurant manager.
  2. Ask for the owner/operator or area supervisor.
  3. Submit McDonald’s feedback form with the restaurant number.
  4. Request a case number and follow-up.
  5. Write to McDonald’s corporate office when a serious or recurring concern remains unresolved.

McDonald’s Employment, Payroll, and HR Questions

Employment support depends on whether the restaurant is company-operated or independently franchised.

Restaurant Job Applicants

Search through McDonald’s Careers. Application status and hiring decisions are generally handled by the restaurant where the person applied.

Franchise Employees

An independently owned franchise is generally the employer of its restaurant workers. Franchise employees should begin with their restaurant manager, franchise owner, payroll department, or Human Resources contact.

Company Employees

Employees of McDonald’s Corporation, McDonald’s USA, or company-operated restaurants should use their established manager, Human Resources, payroll, benefits, ethics, or employee-support route.

Do not publish schedules, payroll records, tax forms, disciplinary records, employee identification numbers, medical information, or workplace-investigation materials publicly.

McDonald’s Digital Accessibility Support

Customers with disabilities who experience difficulty using McDonald’s digital channels can email ac***********@****cd.com.

Include:

  • Contact information
  • The webpage, app screen, kiosk, or digital location involved
  • A brief description of the problem
  • The assistive technology being used

The accessibility email is not intended for restaurant orders, refunds, food complaints, or general customer service.

McDonald’s Privacy Requests

McDonald’s Privacy Rights Center provides information about applicable requests involving access, deletion, correction, privacy choices, and targeted advertising.

Privacy at McDonald’s
Department 282
110 North Carpenter Street
Chicago, IL 60607-2101

McDonald’s may need to verify the identity of a person making a privacy request. Submit identity records only through a verified McDonald’s process.

Fake McDonald’s Support and Scam Warning

Scammers may use McDonald’s name in fake support listings, refund messages, delivery texts, gift-card promotions, surveys, prize offers, or employment communications.

Warning signs include requests for:

  • Gift-card payment
  • Cryptocurrency or wire transfer
  • A full payment-card number
  • An app password or verification code
  • Remote access to a phone or computer
  • A fee to receive a refund or prize
  • Money to secure a job or interview

Use McDonalds.com, the official app, restaurant locator, feedback form, or telephone number from a verified McDonald’s source.

About McDonald’s

McDonald’s Corporation is a publicly traded global restaurant company. It franchises and operates restaurants serving hamburgers, chicken, fries, breakfast, beverages, desserts, Happy Meals, and other locally relevant menu items.

At March 31, 2026, McDonald’s reported 45,699 restaurants worldwide. Approximately 95% were franchised.

  • Corporate Headquarters: Chicago, Illinois
  • Chairman and CEO: Chris Kempczinski
  • President, McDonald’s USA: Joe Erlinger
  • President, International Operated Markets: Manu Steijaert
  • President, International Developmental Licensed Markets: Dario Baroni
  • Global Chief Financial Officer: Ian Borden
  • Global Chief People Officer: Tiffanie Boyd
  • Global Chief Restaurant Experience Officer: Jill McDonald
  • Global Chief Legal Officer: Desiree Ralls-Morrison
  • Global Chief Information Officer: Brian Rice
  • Restaurants at March 31, 2026: 45,699
  • Franchised Restaurants: Approximately 95%
  • Company Employees at Year-End 2025: More than 150,000
  • 2025 Consolidated Revenue: Approximately $26.9 billion
  • 2025 Systemwide Sales: Approximately $139.4 billion
  • Business Type: Publicly traded restaurant company
  • Stock Symbol: NYSE: MCD

Who Owns McDonald’s?

McDonald’s Corporation is publicly traded and owned by individual and institutional shareholders. It does not have an outside parent company.

The company’s shares trade on the New York Stock Exchange under the symbol MCD.

McDonald’s Reviews and Complaints

As of July 30, 2026, this CorporateOfficeHeadquarters.com page displays five visible McDonald’s reviews dated May 24, 2025, through June 6, 2025.

The visible reviews describe:

  • An alleged confrontation involving an employee and a customer in a Pearland, Texas drive-thru
  • A claim that McDonald’s did not respond after two complaint reports
  • Incorrect orders and poor customer service at two Rio Rancho, New Mexico restaurants
  • A one-hour drive-thru wait, undercooked fries, unavailable menu items, and management concerns in Mineola, Texas
  • A suggestion for a smaller Big Mac-style sandwich
  • Repeated concerns involving an extra cheese charge and sandwich preparation in LeClaire, Iowa
  • An allegation that a manager reacted aggressively during the LeClaire complaint

These reviews represent individual experiences and allegations involving particular restaurants and employees. They do not establish the service, food quality, conduct, or complaint response of every McDonald’s location. No aggregate star rating is stated here.

McDonald’s Competitors and Related Corporate Office Pages

Official McDonald’s and Customer Resources

Frequently Asked Questions About McDonald’s

Where is the McDonald’s corporate office?

McDonald’s Corporation is headquartered at 110 North Carpenter Street, Chicago, IL 60607.

What is McDonald’s corporate phone number?

The corporate business number listed in McDonald’s SEC filings is 1-630-623-3000.

Is the corporate number McDonald’s complaint hotline?

No. It is the company’s corporate business number. For an order, restaurant, app, food, refund, or gift-card complaint, begin with the restaurant, Customer Care, or official feedback form.

What is McDonald’s customer-service number?

McDonald’s U.S. Customer Care can be reached at 1-800-244-6227.

Does McDonald’s have a general complaint email?

No general head-office complaint email is prominently published. Customers should use McDonald’s official feedback form.

What is pr***@****cd.com?

pr***@****cd.com is McDonald’s Media Relations email. It is not the ordinary customer complaint address.

How do I complain about a McDonald’s restaurant?

Contact the restaurant manager, keep the receipt, and submit McDonald’s official feedback form with the restaurant number, date, time, order method, and requested resolution.

How do I make a corporate McDonald’s complaint?

Use the restaurant and feedback process first. For a serious unresolved matter, send a concise written complaint to McDonald’s Corporation, 110 North Carpenter Street, Chicago, IL 60607.

Who handles a McDonald’s refund?

A restaurant purchase or Mobile Order & Pay refund is generally handled by the restaurant that sold the order. A delivery platform may handle a delivery refund.

Can I cancel a McDonald’s mobile order?

The order can be canceled through the app only until the restaurant starts preparing it. After preparation starts, contact the selected restaurant.

Who handles McDonald’s delivery complaints?

Check the vendor shown on the order. Contact Uber Eats, DoorDash, or Grubhub for delivery tracking, driver concerns, cancellations, and applicable payment adjustments.

How do I report missing McDonald’s Rewards points?

Allow up to 24 hours. If the points remain missing, use the app support process or add missing points using the receipt details when eligible.

How do I replace a lost McDonald’s Arch Card?

Call 1-800-244-6227 immediately to request that the remaining balance be frozen, then submit the feedback form with acceptable proof of ownership.

How do I check an Arch Card balance?

Use McDonald’s online Arch Card balance tool, ask at a participating restaurant, or call 1-877-458-2200.

Are all McDonald’s restaurants owned by the corporation?

No. Approximately 95% of McDonald’s restaurants worldwide are franchised. Franchisees independently own and operate their restaurants.

Who employs workers at a franchised McDonald’s?

The independent franchise owner is generally the employer. Employment, payroll, scheduling, and workplace complaints should begin with that employer.

Who is the CEO of McDonald’s?

Chris Kempczinski is Chairman and Chief Executive Officer of McDonald’s Corporation.

Who is the president of McDonald’s USA?

Joe Erlinger is President of McDonald’s USA.

Who owns McDonald’s?

McDonald’s Corporation is publicly traded and owned by its shareholders. Its shares trade on the New York Stock Exchange under MCD.

How many McDonald’s restaurants are there?

McDonald’s reported 45,699 restaurants worldwide as of March 31, 2026.

How do I report a digital-accessibility problem?

Email ac***********@****cd.com and identify the webpage, app feature, kiosk, or other digital channel involved.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, complaint information, and public review pages since 2004.

Corporate addresses, telephone numbers, executives, restaurant ownership, app features, rewards rules, delivery partners, gift-card terms, and complaint procedures can change. Confirm important information through McDonald’s before mailing documents, submitting sensitive records, or relying on a refund or promotional deadline.

Page Update Note

This page was updated on July 30, 2026, to confirm McDonald’s Chicago corporate address and corporate telephone number, clarify that McDonald’s does not publish a general customer complaint email, update restaurant, app, refund, delivery, rewards, Arch Card, accessibility, privacy, franchise, and employment guidance, add current leadership, restaurant-count, employee, and financial information, and revise the visible-review summary.

Disclaimer

CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or operated by McDonald’s Corporation, McDonald’s USA, LLC, any McDonald’s franchisee, restaurant operator, employee, delivery platform, Arch Card administrator, or payment provider.

CorporateOfficeHeadquarters.com cannot access McDonald’s accounts, cancel orders, issue refunds, restore rewards, freeze gift cards, investigate restaurant employees, process job applications, or contact McDonald’s on a visitor’s behalf.

McDonald’s, the Golden Arches, Big Mac, Happy Meal, MyMcDonald’s Rewards, McDelivery, Arch Card, and related names and logos are trademarks of their respective owners.

Corporate information, phone numbers, app features, rewards rules, menu items, delivery arrangements, gift-card terms, and support procedures may change. Verify important information through McDonald’s official website, app, receipt, restaurant, or authorized representatives.

Reader reviews represent individual opinions and experiences. Allegations in reviews have not necessarily been independently verified and should not be interpreted as establishing the experience of every customer, employee, franchisee, restaurant, or delivery order.

Share Your McDonald’s Experience

Have you contacted McDonald’s Customer Care, a restaurant manager, franchise owner, app support, delivery support, Arch Card support, or the corporate office? Share your experience below.

Consider mentioning the restaurant location, approximate date, order method, issue, support route used, whether a case was opened, what resolution was requested, and whether McDonald’s responded.

Privacy warning: Do not publish full payment-card numbers, Arch Card numbers or PINs, app passwords, verification codes, complete order numbers, home addresses, Social Security numbers, medical records, employee identification numbers, payroll documents, or other sensitive personal information.

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McDonalds Pearland TX Disappointing Experience

June 6, 2025

McDonalds, On May 29, 2025, I pulled into the Pearland McDonalds on Main Street following behind another car. This car, silver Ford Fusion, abruptly stopped and the reverse lights came on. After waiting a minute or so, the driver finally started backing into a parking spot. During this hold up of traffic, I did not once honk, roll my window down, or do anything to the driver. After he cleared the way, I went around him to the drive-through. Within 5 minutes this McDonalds employee came out of that car, approached me in the drive-through and started to cuss at me to ‘slow the___ down’ and ‘learn how to drive’ and continued to curse and yell at me! I informed the manager Tylesha (not sure if it is spelled right) and she stated they were in a rush and she was too busy to address the employee (I do not know his name) but she said her and or Renan (another manager) would address the issue. I called McDonald’s corporate as soon as I left around 3:50 pm to report this, and again 5 days later on June 2. I still have not heard from corporate. This employee was a thin, male that had just arrived to his shift that afternoon. He should be terminated for this unprofessional conduct. How does McDonalds tolerate this behavior and do nothing to rectify?

M B

McDonalds Rio Rancho Nm Disappointing Customer Service

June 2, 2025

McDonalds, Failing customer service. As a shareholder (albeit small one) I have recently had two occasions where I received poor customer service from two different locations in Rio Rancho, NM. On both occasions my order was incorrect. Then, today I received a large bag that someone must have paid for. I couldn’t with a clear conscience keep the items so I took them back to the restaurant, but had I known it would all be thrown out I probably would have kept it. I realize the people who work there aren’t high wage earners but when a mentally challenged person brings me a bag I would hope he understands enough to give me the right bag. In this economy, McDonalds has become a treat for me but I’m losing my faith in your products.

L A F

McDonalds Mineola TX Disappointing Experience

May 31, 2025

McDonalds, 1 hour to go through drive through! I don’t understand what’s going on at the McDonalds in Mineola Texas but 5/31/2025 it took me over an hour to go through the drive through today . Totally unacceptable! Then when I finally got my order the fries were not cooked all the way. Very unsatisfying service. They never have any Apple Pies made. The management is very poor at running this facility. Something needs to be done because there certainly not doing there jobs. Please help fix this mess. Spent $24.00 today and the drive through line both sides was backed up out to the road. Cars honking in the line, it’s horrible!

R

McDonalds Request Mini Mac

May 29, 2025

McDonalds, 1/2 Mac! I would like to see McDonalds come out with a 1/2 Mac. 1 all beef patty, Cut Out The Middle Bun, special sauce, lettuce, cheese, pickle, onion, on a sesame seed bun.

P

McDonalds LeClaire IA Disappointing Experiences

May 24, 2025

McDonalds, Very disappointed! Everytime I go to the McDonalds in LeClaire Iowa, (probably 50x), I get a fish sandwich with extra cheese, (and tell them full slice), when I get it, it has 2 half slices,,,, I paid .48¢ for a full slice of cheese and every time I get 2 half slices ! If I’m paying for a full slice then I want a full slice. It’s .48¢! Other McDonald’s (east Moline Illinois) does the job right everytime! Why can’t this one get it together ? When I confronted the manager and she went and got another one, it also came with half slice, then she got very aggressive with me and started whispering to the other employee, came back with my sandwich, and threw it on the counter. I walked out and threw everything in the garbage can on the way out. Don’t/ won’t ever trust this place again!!

D