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Bank of America, : unauthorized monies withdrawn from my checking account. I need help.There has been a discrepancy regarding my checking acct and although I have complained between the two parties involved American Express and Bank of America. The monies involved is $5000 that was taken out of my checking account without my authorization for a payment to American Express. . American Express returned the money the money the following day but now trying to get money back because Bank of America replaced the money a week later but I didn’t know about it until late August. I went to the bank and sat in the office to understand Why they put the money in when it had already been replaced and Why had they not just taken it back. American Express says they have tried 3-5 times to get their money back from Bank of America but keeps being declined!! Now American Express is charging me $5,000 added to my statement as monies I owe them. Why weren’t the two parties able to handle this? I have already sent a email to American Express Corporate as of today and waiting for a response

Elderly Bank of America client left stranded overseas! If I could rate this with no stars I would. World-class service is definitely not demonstrated to a former BKB/Bank of America employee who has had her account with Bank of America for over 34 years. Bank of America is robotic and just simply does not care about its customers. My 80-year-old mother is normally out of the country during the winter due to health reasons. Two weeks ago, someone committed fraud on her account. We were able to call into the fraud department and they authenticated her overseas using her two different authentication methods. The money was returned to her but to prevent further fraud from happening again, BoA placed and fraud protection on her account and told her to call into a number whenever she wanted to transfer money to her other account so that she could use her debit card to make purchases. Yesterday, she checked her account and found another fraud. (Your fraud protection did not work!) She called BoA and was told that they (the fraud department) could not authenticate her. She asked to speak to a supervisor and was denied. She called back in again and was told that she would have to go into the branch to lift the restriction that they had placed on her account. I went into the branch to plead her case and was told that my mother could authenticate using the mobile app but again after waiting for over 30 minutes to speak to a “specialist”, she was told that she would have to come into the branch. Wise people of Bank of America fraud department how the heck is she supposed to travel back to the US to appear at a BoA branch if she cannot get access to her funds to even purchase a ticket??? You left an 80-year-old woman with no access to her funds in a foreign country!!!! She can’t buy food. She can’t pay for the place she shares. She can’t pay for her medication. She can’t utilize bill pay so all her creditors are screwed and so is she just because the arrogant and robotic-minded people in the fraud department choose to follow rules and protocols without considering the human impact. She pleaded with you, offered various forms of identification and still you make this ridiculous demand that she appear in a branch office. Your processes are cold, void of any mindful compassion, inconsistent, and highly stressful. We now have to spend money we don’t have to resolve this matter. Bank of America simply do not care about their customers!!!!!!!!!!We are done!!!! Goodbye Bank of America!

On May 18, 2023, I made the mistake of opening a checking account with Bank of America. When I first visited the Winter Haven, Fla branch I spoke with Michael Drago, officer Financial Center Manager and Guirny Occean, Relationship Banker telling them I was interested in opening a checking account for the specific purpose of dealing in Cryptocurrencies, and both assured me that they understood and I could do that.

So, I opened the account and paid $100. deposit and went on my happy way. The next week I received my debit card and on May 24th I transferred $51,000 from my American Express HYSA account to BofA and went to the branch to wire that amount to Crypto.com. Well from that point on I have had nothing but issues. First, Michael refused to allow me to send the wire…too many red flags he said. Doing his job even though I clearly stated that the money was mine to do with as I pleased, of course, he stated he had the right to refuse to send the wire at any amount. In further discussion, he alluded to my being able to do a transfer on my own from my online account. Well, I tried that several times trying to wire funds to Crypto.com. On May 25th, the $51,000 wouldn’t transfer which was the large amount I accepted. On May 26th $5,000 was transferred complete only after getting a phone call from security with 101 questions. May 31st $10,000 transferred complete after same security. At some point, I tried to transfer profits back to Bank of America and it was rejected which made me wonder what that was about. However, on June 7th I tried to transfer $15,000 more to Crypto.com (the address Crypto.com had sent me after having set up an account with them for buying Bitcoin and transferring it to FX6 trading where I have traded. I got a voice message to call security and after going through several different departments I was flat-out told my account was being closed due to fraud. I of course lost my cool and flat out told each individual there was no fraud. I made those transfer requests on my own with my money. Finally, a supervisor said frankly BofA has the right to cancel any account without giving a reason and your account is in the process of being closed and can not be stopped. Think about how you would react when you are told that the remaining $41,000 is frozen with no ability to transfer back to Amex or withdraw and close the account at the branch that day. Instead, they told me it would go through a process and the date to expect a cashier’s check was Mid-July I think the 17th over a month…unacceptable. Of course, I said it was unacceptable and I wanted my money overnighted to me which of course didn’t happen and today I received a blank letter with my information stating “Please see the important disclosures and information starting on the reverse page.” there nothing on the reverse page or any pages following. What kind of camp run a muck are you people running? Bottom line, glad to say goodbye and will relate my experience with all my friends and anyone asking if I know a good bank to deal with. The account ended in