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  • Hilton Corporate Office: Headquarters Address & Phone

Hilton Corporate Office: Headquarters Address & Phone 

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Hilton Worldwide Holdings Inc. is a global hospitality company headquartered in McLean, Virginia. Customers often search for the Hilton corporate office, Hilton headquarters, Hilton Worldwide address, Hilton corporate phone number or Hilton hotel corporate office when they need help with an unresolved hotel stay, billing error, reservation, refund, Hilton Honors account, accessibility concern, franchise property dispute or corporate complaint.

This page provides Hilton’s headquarters address, verified corporate and customer-service phone numbers, complaint escalation guidance, leadership information, hotel brand links, current review themes and official support resources.

Hilton Corporate Office Headquarters

Hilton corporate office and worldwide headquarters in McLean, Virginia
Hilton Worldwide Holdings Inc. is headquartered at 7930 Jones Branch Drive in McLean, Virginia.

Important: Hilton’s corporate headquarters is not normally the fastest first contact for a reservation, billing error, room complaint, missing Hilton Honors points or refund. Most guest issues should begin with the hotel, Hilton Help Center, Hilton Honors support or the company that accepted the booking.

Hilton Headquarters and Main Office Information

Hilton’s principal executive offices are located at 7930 Jones Branch Drive, Suite 1100, McLean, Virginia 22102. Hilton’s investor-facing pages commonly publish the same address without the suite number.

This is the Hilton Worldwide address used for corporate, investor, governance, media, development and formal correspondence. The main corporate telephone number is 1-703-883-1000.

Written correspondence should include the sender’s name and contact information, the hotel name and location, relevant dates, any Hilton case number and a concise explanation of the requested resolution. Do not mail original receipts, passports, payment cards or irreplaceable documents.

Hilton Ownership and Leadership

Hilton Worldwide Holdings Inc. is a publicly traded company listed on the New York Stock Exchange under the symbol HLT. It is not owned by another hotel company or a single corporate parent.

Christopher J. Nassetta serves as president and chief executive officer. Kevin J. Jacobs serves as executive vice president and chief financial officer.

Many hotels using Hilton brands are owned by independent companies and operate under franchise or management agreements. A Hilton name on a hotel does not necessarily mean Hilton Worldwide Holdings Inc. owns that property. This distinction matters because the hotel’s owner or local management may control staffing, maintenance, incidental charges, parking, local fees and property-level refunds.

When to Contact Hilton Corporate Headquarters

Contacting the Hilton corporate office may be appropriate for corporate, investor, governance, development, media or formal written matters. Corporate escalation may also be useful after the hotel and Hilton customer-support channels have failed to address a documented complaint.

Before writing to headquarters, customers should normally:

  1. Contact the front desk or hotel manager.
  2. Request the hotel’s general manager when the first contact cannot resolve the problem.
  3. Open a case through the Hilton Help Center when appropriate.
  4. Keep the Hilton case number and the names or titles of people contacted.
  5. Contact the booking company if the reservation was made through a third party.
  6. Send a concise corporate letter only if the normal routes do not resolve the issue.

Hilton does not prominently publish a general corporate complaint email for ordinary guest disputes. Avoid sending hotel complaints to investor relations, media or development contacts.

Choose the Correct Hilton Support Route

  • Problem during an active stay: Contact the front desk or manager while still at the property.
  • Hotel cleanliness or maintenance complaint: Ask the hotel manager to inspect the room and document the complaint.
  • Billing, folio or incidental hold: Contact the hotel where the stay occurred.
  • Reservation or cancellation: Use Hilton Reservations unless a third-party company accepted the booking.
  • Hilton Honors account or missing points: Contact Hilton Honors support.
  • Third-party reservation: Contact Expedia, Booking.com, Hotels.com, Priceline, a credit card travel portal or the applicable travel agency.
  • Accessibility concern: Notify the hotel manager immediately and document the specific accommodation requested.
  • Investor inquiry: Use Hilton Investor Relations.
  • Employment question: Use Hilton Careers or the contact listed in the job posting.
  • Development inquiry: Use Hilton’s official hotel development contacts.
  • Formal corporate correspondence: Write to the Hilton headquarters address in McLean, Virginia.

Hilton Reservations and Hilton Honors Support

Hilton’s Help Center currently displays 1-800-4HONORS / 1-800-446-6677. Hilton also publishes 1-888-4HONORS / 1-888-446-6677 on other official company pages.

Hilton advertises chat support through its Help Center as a 24-hour support option. International travelers can consult Hilton’s global directory or try +800 HHILTONS / +800 4445 8667. International availability and calling charges can vary by country and telephone provider.

Reservation and Hilton Honors issues may include:

  • Making, changing or canceling a Hilton reservation
  • Locating a confirmation
  • Missing Hilton Honors points
  • Account access or password problems
  • Member-rate questions
  • Digital check-in or Digital Key problems
  • Reward-stay questions
  • Incorrect guest or account information

Use the Hilton Honors account help page for account-specific assistance. Do not post your Hilton Honors number, password or verification codes in a public review.

Hilton Billing, Deposit and Refund Complaints

For a charge connected to a completed stay, contact the hotel directly first. The property usually controls the folio, taxes, resort fees, destination fees, parking charges, incidental deposits, room adjustments and locally processed refunds.

Have the following information ready:

  • Hotel name and city
  • Stay and checkout dates
  • Reservation confirmation number
  • Folio or hotel receipt
  • Charge date and amount
  • Last four digits of the payment card
  • Expected refund or correction
  • Names or titles of hotel employees already contacted

Common complaints include duplicate charges, unexpected fees, no-show charges, incorrect taxes, parking charges, delayed deposits, advance-purchase disputes and missing refunds. Refund timing can depend on the hotel, rate terms, booking channel, payment method and card issuer.

Guests can also use Hilton’s official billing issue support page when additional assistance is needed.

Room, Cleanliness, Safety and Accessibility Complaints

Report room-condition, cleanliness, noise, maintenance, suspected pest, security or accessibility problems while you are still at the hotel whenever possible. Ask the hotel to inspect the condition and record the complaint.

If appropriate, request:

  • A replacement room
  • An engineering or housekeeping inspection
  • A written incident report
  • An accessible-room review
  • Security assistance
  • A folio adjustment
  • The hotel general manager’s contact information

Photograph visible conditions when it is safe and lawful to do so. Keep images focused on the reported condition and avoid photographing other guests, hotel employees, payment documents or private information.

For an immediate threat to personal safety, contact hotel security or local emergency services rather than waiting for a corporate response.

Third-Party Booking and Cancellation Problems

If a reservation was booked through Expedia, Booking.com, Hotels.com, Priceline, a wholesale travel provider or a credit card travel portal, that company may control the payment, cancellation, refund or reservation modification.

Ask both the hotel and booking provider:

  • Which company collected the payment
  • Which cancellation policy applies
  • Whether the reservation can be reinstated
  • Who must authorize a refund
  • Whether the hotel has released or retained the funds
  • For a written case or cancellation reference number

Contacting the Hilton corporate office may not change a third party’s contract or refund rules.

Franchised Hilton Hotel Complaints

A Hilton-branded hotel may be owned and operated by a separate company. The property’s legal owner may appear on the folio, receipt, credit card statement, local business license or hotel website.

For a franchise-property complaint:

  1. Contact the hotel manager.
  2. Ask for the general manager.
  3. Request the name of the hotel’s ownership or operating company.
  4. Open a Hilton customer-support case.
  5. Keep the property response and Hilton case number.
  6. Escalate in writing if both routes fail to address the complaint.

Hilton support may help document or route the complaint, but the local owner may remain responsible for property-level operations and certain financial adjustments.

How to Escalate a Hilton Complaint

  1. Address the immediate problem: Contact the front desk, manager or appropriate support channel.
  2. Ask for the general manager: Property-specific complaints should normally reach hotel management first.
  3. Document the issue: Save the folio, photos, emails and relevant reservation terms.
  4. Request a case number: Keep the number provided by Hilton or the hotel.
  5. State the requested resolution: Explain whether you want a correction, refund, points adjustment, room change or written response.
  6. Follow up in writing: Include a short factual timeline and the previous case number.
  7. Contact headquarters if appropriate: Send unresolved formal correspondence to 7930 Jones Branch Drive, Suite 1100, McLean, VA 22102.

Avoid sending the same complaint repeatedly to unrelated Hilton departments. Investor, media and development contacts are not substitutes for customer care.

What to Have Before Contacting Hilton

  • Hotel name, brand, city and state or country
  • Stay dates or reservation dates
  • Confirmation and Hilton case numbers
  • Folio, receipt or billing statement
  • Rate plan and cancellation terms
  • Photos related to the complaint
  • Names or titles of hotel employees contacted
  • Booking provider and payment method
  • A concise timeline of events
  • The specific resolution being requested

Hilton Investor, Media and Development Contacts

These contacts are intended for investor, media or hotel-development matters and should not be used as the first route for an ordinary guest complaint.

Hilton Reviews and Complaints

Reviews posted on CorporateOfficeHeadquarters.com represent individual customer accounts and may not reflect every Hilton hotel or guest experience.

Current visible review themes include delayed room readiness, reported parking-gate vehicle damage, accessibility and elevator concerns, suspected room-condition or pest problems, Home2 Suites maintenance complaints, DoubleTree cleanliness concerns and a disputed cancellation involving an Expedia reservation.

Because Hilton operates through many brands, properties, owners and booking channels, helpful reviews should identify the hotel and city, the approximate stay date, the nature of the complaint, the support route used and whether the hotel or Hilton responded.

Reviews should describe firsthand experiences. Avoid including unsupported allegations, speculation about criminal activity, private medical details, children’s information, employee surnames, confirmation numbers or future travel plans.

Hilton Fraud, Scam and Travel Safety Warnings

Be cautious of fake Hilton reservation sites, fraudulent support numbers, phishing messages, fake Hilton Honors notices, suspicious cancellation emails and travel voucher scams.

  • Manage reservations through Hilton.com, the Hilton Honors app, the hotel or a trusted booking provider.
  • Verify unexpected reservation messages through the Hilton app or hotel.
  • Do not share passwords, verification codes or full card numbers.
  • Do not pay a supposed Hilton agent with gift cards, cryptocurrency or an unfamiliar payment app.
  • Check whether an unfamiliar charge matches a hotel folio, deposit, parking fee or third-party reservation.
  • Report suspected online fraud to the Federal Trade Commission or FBI Internet Crime Complaint Center when appropriate.

About Hilton

Hilton is a global hospitality company with 28 brands comprising more than 9,400 properties and nearly 1.4 million rooms in 144 countries and territories as of July 2026.

Its portfolio includes luxury, full-service, lifestyle, focused-service, extended-stay and collection brands. Hilton also operates the Hilton Honors loyalty program and provides reservation, digital check-in, room-selection and Digital Key services through its website and app.

Hilton Brands and Related Corporate Office Pages

Hilton Competitors

Related Hilton Resources

Frequently Asked Questions About Hilton Corporate Office

Where is Hilton corporate office?

Hilton corporate office is located at 7930 Jones Branch Drive, Suite 1100, McLean, VA 22102. Hilton’s investor pages commonly publish the address without the suite number.

What is Hilton’s corporate office phone number?

The Hilton corporate office phone number is 1-703-883-1000.

How do I contact Hilton corporate office?

Call 1-703-883-1000 or send written correspondence to Hilton Worldwide Holdings Inc., 7930 Jones Branch Drive, Suite 1100, McLean, VA 22102. Guest complaints should normally begin with the hotel or Hilton Help Center.

What is the Hilton Worldwide corporate headquarters address?

The Hilton Worldwide corporate headquarters address is 7930 Jones Branch Drive, Suite 1100, McLean, VA 22102.

What is Hilton customer service’s phone number?

Hilton’s Help Center lists 1-800-4HONORS / 1-800-446-6677. Hilton also publishes 1-888-4HONORS / 1-888-446-6677 on official company pages.

How do I complain about a Hilton hotel?

Start with the front desk or hotel manager. Ask for the general manager if necessary, document the issue and open a Hilton customer-support case if the property does not resolve the complaint.

How do I report a Hilton billing issue?

Contact the hotel where the stay occurred because the property usually controls the folio, fees and locally processed refunds. Hilton also provides an online billing issue support page.

Who handles a reservation booked through Expedia or another travel site?

The booking provider may control payment, cancellation and refund decisions. Contact both the booking company and hotel to determine which company collected the payment and must authorize the requested change.

Is Hampton Inn part of Hilton?

Yes. Hampton by Hilton is part of Hilton’s hotel portfolio, along with DoubleTree, Embassy Suites, Hilton Garden Inn, Home2 Suites, Homewood Suites, Waldorf Astoria and other brands.

Are all Hilton hotels owned by Hilton?

No. Many Hilton-branded hotels are owned by independent companies and operate through franchise or management agreements.

Who is Hilton’s CEO?

Christopher J. Nassetta is president and chief executive officer of Hilton Worldwide Holdings Inc.

Does Hilton publish a general corporate complaint email?

Hilton does not prominently publish a general corporate complaint email for ordinary hotel-stay disputes. Use the hotel, Hilton Help Center or written headquarters address instead.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate addresses, headquarters phone numbers, customer-service resources and complaint guidance for major companies. Information on this page is reviewed using Hilton’s official customer-support pages, investor resources, public company filings and current corporate announcements.

Readers should verify reservation-specific, payment, legal, account and international calling information directly with Hilton before sending money, personal information or legal documents.

Page Update Note

Last updated: July 30, 2026.

This page was updated to verify Hilton’s McLean headquarters address and corporate phone number, replace outdated investor and media contact information, confirm current 4HONORS and international support routes, add current leadership and company information, clarify property ownership and franchise complaint routing, improve billing and third-party booking guidance, and summarize themes found in the reviews currently visible on this page.

Disclaimer

CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by or sponsored by Hilton Worldwide Holdings Inc., Hilton Honors or any Hilton hotel brand or property.

Hilton names, trademarks and logos belong to their respective owners. Contact information, hotel ownership, support routes and company details may change without notice. For official reservation, billing, refund, Hilton Honors, employment, investor, media, development or legal matters, contact Hilton or the applicable hotel directly.

Share Your Experience

Have you contacted the Hilton corporate office, Hilton Reservations, Hilton Honors, a hotel manager or Hilton customer care about a stay, reservation, refund, billing issue, room problem, missing points, accessibility concern or corporate escalation? Share your experience below to help other readers understand how Hilton and its hotels respond to customer concerns.

Helpful reviews include the hotel name and city, approximate stay date, general issue, support route used and whether the hotel or Hilton responded.

Privacy reminder: Do not publish credit card numbers, confirmation numbers, Hilton Honors account numbers, passwords, verification codes, room numbers, future travel dates, complete receipts, home addresses, private medical information or information identifying children.

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June 2, 2025

Hilton, No Customer Service Hilton Orlando Buena Vista Palace! I made reservations for my family we were going to celebrate my grandsons 4th birthday. We arrived at the Hotel at 4:35pm since it stated on the reservations that check in was at 4:00pm. To my surprise the room was not ready supposedly passing final inspection as per the front desk because the Manager later indicated that the room was just not ready due to the Hotel being busy. We were instructed to go ahead and park in the self park since it was paid through the reservations just push the Help botton and you can park. That became a total nightmare! The gate went up we passed but not without an incident the rail fell on the car (see pics). I called the hotel to ask again for assistance and was told my room was available now its almost 5:00pm, the manager comes online and tells me I have to understand that the notification is done manually but they are so busy they had not had time to notify us..great..he indicated that the resort fees, and parking would be waived. So a $100+ plus which is not even enough for the damage of the car the wait and lack of customer service. Let Me say this is the first time at a Hilton we use other chains but this was the closest to Disney Springs and it will be the last time it has been the worst experience. Your browser would allow me to download the pic if needed contact me.

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Hilton Phoenix Tapatio Cliffs Resort Disappointing Experience

March 30, 2025

Hilton, Disgusting Facility! March 29, 2025. We wish to bring to your attention the dismal performance, our dissatisfaction with how we were treated, and our utter disgust with the facility of one of your allegedly premier locations: Hilton Phoenix Tapatio Cliffs Resort. Our stay that was to occur March 26 through April 1. When we registered online, we called ahead to the Hotel Reservation Desk to request a ground floor room in the main building. As returning guests we found the hillside layout was difficult for Claudia to navigate following recent surgeries, thus our request for this year’s stay. We were to visit our grandchildren, including a recently born granddaughter, for our in-person introduction to her and to attend her brother’s third birthday party. We were advised a note would be made of the ground floor request. When we arrived, we called ahead as we were early and asked to check in. We were advised no rooms were available, call back in an hour. Sixty minutes later, the same response. As we entered the campus, we parked in an area that was incredibly difficult to walk across as it was on a steep incline. Many of the parking spaces here are similar in nature. It would not be difficult for a young person, let alone two seniors, to fall back and crack a skull trying to get out of the car. Those spaces and many others should be reworked, made level and made to safely function as intended. They are potentially a liability. When we arrived inside for the regularly scheduled 4:00 PM check-in we were advised there were no longer any rooms available on the first floor, so we were booked into an interior room on the second floor overlooking the family pool area/courtyard. We were unable to easily access our room as two of the nearby elevators were disabled or malfunctioning. A third elevator took me so far from our room that I walked the hotel for 30 minutes looking for a path to our room. There was no bellman on duty at the desk and we were forced to carry our own luggage to our room. It was at best an inauspicious start to our visit. We were exhausted, perspired and tired before we even unpacked. Once inside the room we determined the 1 King bed Suite Main Building room was incredibly small. At nearly $400/night we anticipated something of higher quality. The closet was small, really made for brooms not travelers. The balcony was tiny, barely three feet wide and made for little people. It overlooked the noisy parking lot. The bathroom was bare bones, water closet style with just enough room to turn around. Pitiful. At this point your AI/automated phone attendant started peppering us with welcome text notes: How’s it going messages. We advised we were underwhelmed by our accommodation. It was suggested we could move to a bigger room (unspecified as to what that would have cost) and we declined as we were unpacked, clothing soaked to the bone with perspiration having tried to even find the room, and in no mood to move so we agreed we would make the best of where we were. The first morning we awoke to bug bites and wrote them off as a minor nuisance. We showered (the tub did not drain properly and backed up as we did so, BTW) and headed out for the day. The next morning (Friday) we awoke to a small puddle in front of the refrigerator/coffee bar area as the fridge had apparently shut down, defrosted overnight and restarted. We mopped up. However, for the second night in a row we awoke with bug bites, voluminous this time as we were overrun while asleep. Our arms and torsos were covered with bites, my wife was bitten everywhere including in her groin and woke up with blood in her garments. The bites were sore, oozing, blistering and bleeding. We inquired via text message (to the Hotel bot) what was going to be done about the bed bug infestation, making us comfortable and remunerating us for the incredibly disgusting inconvenience. At this point, the hotel manager became involved and apologized, offered again to move us to another building and room, ordered an in-depth inspection of the room and sent security to our room to document the reported issue. Interestingly the security guard would not enter the room and opted to stand outside rather than come in, look for himself and ask questions (likely because he was fearful of being infested by bed bugs himself). To placate us, your manager then made the insulting offer of “a complimentary breakfast for the remainder of your stay.” We had had enough. Our vacation was ruined, we were violated, more than dissatisfied with the venue and wanted out. We asked the manager for help in finding a nearby hotel we could move to since we did not wish to risk another room at Tapatio that might also be infested. We were provided with an online link to another Hilton property and told to reach out on our own. Minimally a call on our behalf to the other venue by the manager would have been in order if excellent customer service was the standard. We were done, we had it and now ready to go home and miss the time we will never get back with our young grandchildren. We asked for a full refund which allegedly will be provided but yet to appear on our bank statement. We also asked for the hotel to cover the additional costs associated with having to return home early and purchase a $700+ airfare charge. We were denied. We asked for the hotel to cover the cost of our rental car which was prepaid and subject to loss of fees with an early return. We were denied by the hotel manager.

As the former Director of Customer Service when I was working, I would think your organization would want to do whatever it could do to facilitate the departure, accommodate the aggrieved customer’s requests and provide some reasonable level of compensation to help cover charges incurred due to your broken down, infested property where a customer had been traumatized, violated, in pain and suffering and found to be bleeding due to zero mitigation of a problem of which your facility is well aware. Interstngly Enough A Quick Web Search On Google Of Tapatio Cliffs And Bed Bug Infestation Serves Up Innumerous Reports/Complaints About Bed Bugs And Other Insects, Dissatisfied Customers, Dating Back To 2011 At This Facility. As an added insult to physical injury, your automated AI/chatbot wrote me as we were leaving, “We hope you enjoyed your stay at Hilton Phoenix Tapatio Cliffs Resort and hope to see you again soon! Have a perfect day! –Gabriela.” To which I replied, “I’ve had colonoscopies that were more pleasant than staying at your hotel.” We intend to notify the AZ Attorney General, the AZ State and Phoenix Department of Health Services, the Tourism Bureaus of both governments as well as local and national media consumer advocates about how poorly we were mistreated, how ineffective if anything at all is being done about the infestation at your facility and the lack of basic concern for a returning customer. We have incurred close to $1,000 in additional costs, a ruined vacation, and forever lost time with our family. We’ve spent the past 20 hours cleaning, fumigating and laundering clothing to preclude the spread of your bed bugs in our home. We are dishonored to be paying customers of Hilton Hotels.

Sincerely.

R J C

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March 15, 2025

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Hilton Outrage. I erroneously canceled my Expedia reservation online, immediately calling Hilton (within a minute or so) to explain my error. Hilton charged me $355 and refused to either reinstate the reservation or refund the room cost. To me, this is tantamount to stealing. There is no reason why Hilton can’t allow me to correct an online mistake within a minute of having made it.

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Corporate Office Headquarters