Reach Out To Hilton Corporate Office – Review and Complaints 

My daughter and her significant other went to the hospital to have her baby and the twins were born at 24 weeks 2 days. One of the twins was 11.5 oz. and the other 1lb. 10.5 oz. the 11.5 oz twin did not make it but the other did. They decided to stay at a Homewood Suites. Her significant other had just purchased a brand new car and decided it would be safer to park it in front of the main entrance so it would be safe, not really caring about that with the amount of stress they were about to undergo traveling back and forth to the hospital to see the surviving twin. When they came down the next morning to go to the hospital they had to take a cab. The new vehicle was sitting on milk crates, stripped of its wheels and rims, smashed windows with contents stolen from the interior. They called the police and went to the front desk to have the video footage checked only to find out that the surveillance cameras were not working. What a complete disappointment not withstanding the fact that they were going to be in this for the long haul. The only good thing that has come out of this is that my grandchild is now okay and will grow up normally without complications. Imagine if this happened to say the owners wife of this corporation. I am quite sure the staff would have been terminated and the cameras fixed immediately. My wife and I nor my daughter and her significant other will ever stay at a Hilton owned hotel or subsidiary.

My email to the manager of the establishment. Ma’am, It’s been a month, to the day, since I checked in and began my disappointing stay at your facility. Even though I was received rather well, and welcomed, it went downhill after that. That evening I let the front desk know that our room door would not close all the way when you walked out. I had made a phone call to the front desk about our bedroom lamp and that person came up and immediately addressed the issue when he walked out also noticed the door did not close behind him. The following day I made the same comment to a different person at the front desk; the bottom line is that multiple notifications of the door malfunction were made and not addressed until the night before we were checking out and already in our room eating dinner. There was also another hotel staff member who attempted to walk in unannounced into our room, and it just so happened that my daughters were in the front room changing from the pool. My room door was left open multiple times from room service and at one point we had an item stolen. After reflection, and discussion with my wife, I feel it is fitting that some sort of recompense is made for these instances while at your facility. Points equivalent to a free week, reimbursement of the stay, or something else along those lines. You stated your staff is rather quick and deliberate when responding to issues and communicating with you, but in this instance that never happened. My kids needed reassurance Monday and Tuesday night that no one else was going to walk in and that I would keep them safe. I had to reassure my daughter she did nothing wrong when an employee stole from us. I will be waiting for a reply. It took two days to receive a reply, it was someone who was not the GM and I was offered a day stay refund or points. My stay also had varying rates across each day.

I am very fond of your hotels and used to use them exclusively. I’ve been top tier with Hilton going on 4 years and spend more time in your hotels than I do at my own home. Your weekly evening social was the reason I chose you above all else. There were always people to talk to, food, and drink. Now most only do it on Wednesday if at all and I’m at your Las Vegas property right now which doesn’t even offer beer or wine. This is very disappointing and has caused me to seek other lodging options. Covid is over. People want to get back to normal. Homewood Suites has disappointed many of its loyal customers by using COVID-19 as an excuse to provide less service. I hope you change soon.

My stay at your Port St Lucie location was nothing short of a nightmare. After a long plane ride from NY and an hour-and-half car ride we arrived and checked in We were given keys to room 406 and proceeded to the room. When we tried to get into our room the key wouldn’t work. We tried again and again. Then waited approximately 10 minutes figuring they had not entered into the system yet. After that, we called the desk and were advised they were sending someone up. After another 15 minutes of waiting, I went down to the desk and no one was there. I shouted out I needed help and finally a clerk came out and explained she had sent help to the wrong floor. She went up with me and tried her key but could not open it. She then got another set of keys and was able to get in To her surprise and our shock the room was under renovation. How in the world they didn’t know this is beyond belief. We were finally assigned another room which was fine. No the comedy of errors and aggravation continued when we got our bill and we were charged for two additional days’ stay. I was furious I am a senior citizen with high blood pressure and health issues. Upon reporting this awful experience we were offered reward points which was unacceptable. Our reservation number was 68054099. I stayed at the Hilton Inn and never had any problems. I expect to be compensated for my awful stay which ruined my trip and caused me so much stress. Please have someone in authority contact me.

I called Doubletree in Grand Junction, CO to make a reservation. I was about an hour from the hotel and I made a reservation for my husband and me. I was quoted a price of $152.20. When I got there and tried to check in, I found the reservation had been made for one person and that was my husband. The man at the desk kept saying, “We can’t let some random person check-in for someone”. He’d already seen my ID which has the same last name as the reservation. My husband came out of the restroom and was asked if I could check him in. The man at the desk ran my credit card and it was $25 more than what I had been told over the phone. I had been assured that the $152.20 included the tax. When I protested, he said we would get it back later if we didn’t charge anything to the room. Parking was also $12 which I had not been told. My husband said, “cancel the reservation”. That was on Thursday, April 13 and I have not received my refund as of April 22. I want my refund. I was extremely disappointed in the way I was treated. I wasn’t “some random Person” trying to check-in. I had made the reservation and I had made it for two people. The man at the desk was rude. I’ve never had so much trouble trying to check in at a hotel as I did that night. I would not recommend Doubletree to anyone. Depending on your response will determine if I recommend any Doubletree. We often stay at Hilton chain hotels but that may change.