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  • Hilton Corporate Office Headquarters

Hilton Corporate Office Headquarters

How To Contact Hilton Corporate Office Headquarters

Hilton Worldwide, Inc.
7930 Jones Branch Drive
McLean, Virginia 22102 USA
Corporate Phone Number: 1-703-883-1000
Fax Number: 1-703-883-1000
Customer Service Number: 1-800-445-8667
Fax Number: n/a
Reservations: 1-800-445-8667
International Callers: 00-1-800-774-1500

 
  • This comment concerns the Hilton Garden Inn in Fort Collins, Colorado.

    Apparently, one should only stay at Hilton these days, if one brings your own soap, toilet paper, tissues and, perhaps, vacuum cleaner and mop, or unless you are prepared to beg or grovel at the front desk for such items. Supposedly, the corporate policy is to clean rooms after a guest stays four consecutive nights. My fourth night came and went — no service whatsoever. I complained to the front desk manager on the fifth day. The "service" I received seemingly consisted of fluffing the bed — that's all. No new bath mats in the bathroom. No additional soap, even though the soap in the room was then about the size of a dime. No spare roll of toilet paper. No tissues. I doubt there was any vacuuming of the floor or washing of the bathroom floor (otherwise, the floor mat would have been replaced). I again complained to the front desk and assured I would get "service" the following day. Alas, no service, even though I was out of the room from 9:30 am to 1 pm. Another complaint to the front desk, and I was told I needed to schedule a time for the service. Hilton appears to have more answers and reasons not to provide cleaning and services than "carter has pills." And their recorded announcement, while one is holding interminably on its 800 number, about all the cleaning measures Hilton takes basically amounts to false advertising, pure and simple.

     
  • wow, Embassy Suites in Monterey, Seaside, has taken it upon themselves to charge for handycap parking and other service fees in the amount of $30. This is mandatory, per employees statement on the phone. This is a per day charge. This made me go to their competitor that does not charge this greed rate.

     
  • I reserved rooms at the Hilton in Eugene, Oregon six months ago. Today, we were informed that I had participated in a fraudulent scheme to procure rooms at a cheaper rate. Our reservations for five rooms was cancelled. I'm irate to say the least. I made the reservations over the phone and I thought I was speaking with the Hilton in Eugene. Apparently, I was talking with someone in Texas. There are six Hilton preferred guest cards in our family. I was treated so rudely by Hilton employees today, we have all decided to cut up our cards. Fraudulent. Really??

     
  • Hilton Garden Inn
    235 W Capitol Street
    Jackson, MS 39201

    Reservation: January 11 – 21, 2022

    Our son was severely injured January 10, my husband flew to Jackson from Pittsburgh to be with him.

    As of January 15 (5 days) he has not gotten clean towels or coffee refilled, or toilet paper! Much less sheets changed. As he leaves for the hospital mornings he quests both, returns at night, nothing.

    On January 14 when he returned from the hospital the battery to the room door had died, it took almost an hour for the hotel staff to get his door open. Reminder, my husband had just spent 9 hours sitting in ICU with our son who at this points had had his second surgery.
    Evening of the 15th I call Hilton Customer Assistance, after 45 minutes on the phone was assured they had contacted the hotel and every thing would be better.
    Case #113608813

    At 9:45 pm CST on January 15, the hotel lost power, as of 8:00 am January 16, still no power.
    If this is things getting better…

    Our son if fighting for his life, we do not need this
    My husband has packed his bag and is on his way to the nearby Westin Hotel, they are graciously arranging an early check-in.

    Hilton Gold Member
    871135853

     
  • Congratulations on your staff at Hotel Ballast, 301 N Water St, Wilmington, NC.
    Their efficiency, ability, talent, common sense but most of all their kindness. From Valerie the barista, the outstanding manager and front desk, the event staff to Luke and the valet staff all had the human connection so rare these days making us welcome and going above and beyond to meet our needs. You should be proud to include Hotel Ballast in your tapestry collection.

     
  • Dear CEO Nassetta,

    My comment is in regards to your Hilton Hotel, that is a franchise, located at:

    Home2 Suites by Hilton San Francisco Airport North

    The hotel employee gave me a room that smelled and the work desk was full of sticky spots. I requested to be changed to another room. That room privacy shade did not go down. I requested it repair so when changing my clothes I will have privacy and the receptionist said, “the shade couldn’t be repaired until 2 days from the time of my repair request was submitted”. So she moved me again. The room moved to HVAC system was turned off, which is unusually during cold or hot weather seasons in hotels. I turned the heater on and it was emitting a loud sound. I called the front desk and a rude and ignorant man said “no one is available until tomorrow”. I asked if had a portable heater and he said ,”…didn’t have one”. And he didn’t even offer a blanket for me to stay warm, instead he focused on me, not the maintenance issues with the hotel. He started arguing with me, talking over me, and called me inappropriate word. And, said the hotel has moved me twice , which I didn’t ask to be moved. I wanted a maintenance issue resolved.
    He went on a diatribe towards me ending with “my only choice was to check out the hotel”. He wanted a woman in the streets with Omicron spreading rapidly throughout CA in the cold and raining night. On 12/26/21, I travelled to San Francisco from southern CA (for business working in a hospital) and my return flight is scheduled for 12/30/21—there are no flights to my home area between now and 12-30-21.

As a Diamond Member, I will not stay at a Hilton Hotel where women are treated without respect, a hotel employee instead of focusing on repairing the guest room’s issues. A hotel that an employee who has no meaning of the word hospitality; thus, should no be working in the hospitality business. All paying guest must expect at least rooms to be cleaned and free of repairs when check into a Hilton’s property. And at best employees living up to the creed and the spirit of the meaning of the word hospitality.

    I recommend anyone thinking about staying in this hotel— Please Don’t!

     
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