Hilton Corporate Office Headquarters

Hilton Corporate Office Headquarters
Hilton Worldwide, Inc.
7930 Jones Branch Drive
McLean, Virginia 22102 USA
Corporate Phone Number: 1-703-883-1000
Fax Number: 1-703-883-1000
Customer Service Number:1-800-445-8667
Fax Number: n/a
Reservations: 1-800-445-8667
International Callers: 00-1-800-774-1500

  • This comment concerns the Hilton Garden Inn in Fort Collins, Colorado.

    Apparently, one should only stay at Hilton these days, if one brings your own soap, toilet paper, tissues and, perhaps, vacuum cleaner and mop, or unless you are prepared to beg or grovel at the front desk for such items. Supposedly, the corporate policy is to clean rooms after a guest stays four consecutive nights. My fourth night came and went — no service whatsoever. I complained to the front desk manager on the fifth day. The "service" I received seemingly consisted of fluffing the bed — that's all. No new bath mats in the bathroom. No additional soap, even though the soap in the room was then about the size of a dime. No spare roll of toilet paper. No tissues. I doubt there was any vacuuming of the floor or washing of the bathroom floor (otherwise, the floor mat would have been replaced). I again complained to the front desk and assured I would get "service" the following day. Alas, no service, even though I was out of the room from 9:30 am to 1 pm. Another complaint to the front desk, and I was told I needed to schedule a time for the service. Hilton appears to have more answers and reasons not to provide cleaning and services than "carter has pills." And their recorded announcement, while one is holding interminably on its 800 number, about all the cleaning measures Hilton takes basically amounts to false advertising, pure and simple.

  • wow, Embassy Suites in Monterey, Seaside, has taken it upon themselves to charge for handycap parking and other service fees in the amount of $30. This is mandatory, per employees statement on the phone. This is a per day charge. This made me go to their competitor that does not charge this greed rate.

  • I reserved rooms at the Hilton in Eugene, Oregon six months ago. Today, we were informed that I had participated in a fraudulent scheme to procure rooms at a cheaper rate. Our reservations for five rooms was cancelled. I'm irate to say the least. I made the reservations over the phone and I thought I was speaking with the Hilton in Eugene. Apparently, I was talking with someone in Texas. There are six Hilton preferred guest cards in our family. I was treated so rudely by Hilton employees today, we have all decided to cut up our cards. Fraudulent. Really??

  • Hilton Garden Inn
    235 W Capitol Street
    Jackson, MS 39201

    Reservation: January 11 – 21, 2022

    Our son was severely injured January 10, my husband flew to Jackson from Pittsburgh to be with him.

    As of January 15 (5 days) he has not gotten clean towels or coffee refilled, or toilet paper! Much less sheets changed. As he leaves for the hospital mornings he quests both, returns at night, nothing.

    On January 14 when he returned from the hospital the battery to the room door had died, it took almost an hour for the hotel staff to get his door open. Reminder, my husband had just spent 9 hours sitting in ICU with our son who at this points had had his second surgery.
    Evening of the 15th I call Hilton Customer Assistance, after 45 minutes on the phone was assured they had contacted the hotel and every thing would be better.
    Case #113608813

    At 9:45 pm CST on January 15, the hotel lost power, as of 8:00 am January 16, still no power.
    If this is things getting better…

    Our son if fighting for his life, we do not need this
    My husband has packed his bag and is on his way to the nearby Westin Hotel, they are graciously arranging an early check-in.

    Hilton Gold Member

  • Congratulations on your staff at Hotel Ballast, 301 N Water St, Wilmington, NC.
    Their efficiency, ability, talent, common sense but most of all their kindness. From Valerie the barista, the outstanding manager and front desk, the event staff to Luke and the valet staff all had the human connection so rare these days making us welcome and going above and beyond to meet our needs. You should be proud to include Hotel Ballast in your tapestry collection.

  • Dear CEO Nassetta,

    My comment is in regards to your Hilton Hotel, that is a franchise, located at:

    Home2 Suites by Hilton San Francisco Airport North

    The hotel employee gave me a room that smelled and the work desk was full of sticky spots. I requested to be changed to another room. That room privacy shade did not go down. I requested it repair so when changing my clothes I will have privacy and the receptionist said, “the shade couldn’t be repaired until 2 days from the time of my repair request was submitted”. So she moved me again. The room moved to HVAC system was turned off, which is unusually during cold or hot weather seasons in hotels. I turned the heater on and it was emitting a loud sound. I called the front desk and a rude and ignorant man said “no one is available until tomorrow”. I asked if had a portable heater and he said ,”…didn’t have one”. And he didn’t even offer a blanket for me to stay warm, instead he focused on me, not the maintenance issues with the hotel. He started arguing with me, talking over me, and called me inappropriate word. And, said the hotel has moved me twice , which I didn’t ask to be moved. I wanted a maintenance issue resolved.
    He went on a diatribe towards me ending with “my only choice was to check out the hotel”. He wanted a woman in the streets with Omicron spreading rapidly throughout CA in the cold and raining night. On 12/26/21, I travelled to San Francisco from southern CA (for business working in a hospital) and my return flight is scheduled for 12/30/21—there are no flights to my home area between now and 12-30-21.

As a Diamond Member, I will not stay at a Hilton Hotel where women are treated without respect, a hotel employee instead of focusing on repairing the guest room’s issues. A hotel that an employee who has no meaning of the word hospitality; thus, should no be working in the hospitality business. All paying guest must expect at least rooms to be cleaned and free of repairs when check into a Hilton’s property. And at best employees living up to the creed and the spirit of the meaning of the word hospitality.

    I recommend anyone thinking about staying in this hotel— Please Don’t!

  • The Huntsville Garden Inn has someone in the room above ours banging and slamming things over our heads anywhere/everywhere my wife and I go in our room. (Example – If I move on the bed…it creaks, and not loudly,…eliciting a banging response above my head. I suspect they may even be occupying an adjacent room to accomplish this, check occupancy for a paying guest in these rooms as well). It is sickening. Can't see it being a guest of the hotel, after all, why? I suspect no-one is occupying room 511 on Saturday night (11/6-7) that is a paying customer. I suspect it is staff. The coordinated efforts of the staff have ruined our stay here. Love many of your other hotels. Honors member.

  • Never-mind the Huntsville Garden Inn maintenance man walks around with his pants half-down, and never-mind a man on the cleaning crew calling my wife "babe". They really should actually clean the areas outside, as garbage and bugs are all over the place.

  • In an incident of "ghosting/stalking" a Huntsville Garden Inn staff member "coincidentally" arrived to have a cigarette outside the side entrance of the building (my wife and I would never smoke out front as we would consider that rude to the other guests). She introduced herself as a member of housekeeping. Funny thing is she didn't actually smoke her cigarette and when asked if she has another….she said "no I only have the one". After all the previous incidents here, we consider her a stalker. Bet she doesn't actually smoke.

  • Made a reservation at Hilton's DoubleTree Hotel in Atlantic Beach, North Carolina for an Ocean-Front Suite with a bedroom with a balcony and a living room with a balcony. That is the accommodation the hotel advertised on its website. When I arrived, I was given a suite with the living room overlooking a rooftop. I could only see the ocean from the bedroom. I called the front desk, but the clerk said they don't have the kind of rooms I reserved. I wrote the manager about the "bait & switch" advertising of the accommodations. He sent me pictures taken from the bedroom view and denied that the living room overlooks the rooftop. I have asked Hilton Corporation to visit Room 200 in the Atlantic Beach Hilton/DoubleTree Hotel and look out the window of the living room. You can only see a ROOFTOP.

  • Mr. Nassetta,

    Incident at Hilton Penn's landing Philadelphia : My Family Tessa Coffelt, Holden Coffelt, Carrie DeCriscio, and Zachery DeCriscio was stuck in the elevator for over 45 minutes, it was at least 110 degrees in the elevator. We called the front desk over 7 times on our cell phones, because the safety systems were not working they put us on hold at the front desk at the hotel and I waited for four minutes for them to actually get on the phone to get us out of the hotel the hotel elevator had no safety features in it none of the communication equipment was working. We had to call the fire company to come. If it was not for the Fireman we would still have been stuck in the elevator. We talked to the front desk and they told us the general manager was coming down to see us . He never showed up. We talked to a fellow by the name of Philip Director of room services and he was very rude and he would only comps for one night each for rooms 913 and 904. I asked him to talk to the GM. and he disappeared. After 2 /12 hours he came back to the lobby and asked us what we were still doing in the lobby. I told him we were waiting for the GM. He told us that the GM left for the day and he was sent to handle it. We were told two hours prior that he was still in his office and he was emailed to help us out with this issue by Johanna sales manager . I asked for something in writing from Philip showing the refund and he was rude again as he went to the front desk to give us a receipt. I told him we were going to call corporate and he said i'm not telling you not to call go ahead. and we did on 7/11/21. We talked to Marrissa Hilton escalations on phone # 703-883-1000. She gave us a case # 93864293 and told us that she would email the GM to contact us . After 3 days we still did not have a response or an email about the case and any actions taken. We contacted escalations again and talked to Sharice and we had to start all over because the system was down. as of 7/18/21 still no response via email or telephone. I'm shocked that a world class hotel wout have this type of poor communication. I frequently stayed at Hiltons for the past 30 years for business and pleasure. I just wanted you to know that George, the food manager at the hotel was so good to my family and took care of our meals that evening.

    Have a blessed day
    Joe DeCriscio

  • I believe that the Hilton Reservation site has been hacked with the purpose of charging credit cards for dates not requested and then not allowing a correction or cancellation. I had to report the fraud to the credit card company and cancel the card to stop a fraudulent charge.

  • I want to thank you for making housekeeping a request only service. I am a Diamond and have alway done request only. This may be a big money saver and also perhaps make some Hilton properties more affordable for families. Thanks Hilton!!

  • On June 3, 2021, I am staying at your location below:

    Homewood Suites by Hilton San Diego Hotel Circle/SeaWorld Area
    2201 Hotel Circle S,
    San Diego, CA, 92108

    The fire alarm start going off at 7P (PST)and nothing the engineer or front desk did to resolve the issue. It is now 9:33P(PST) and the alarm is going off. I at this hotel because my company selected this place to stay while doing a job assignment at a nearby hospital. I have get up at 3:30A (PST) to go to the hospital to work. Besides that, the room smell like funk and engineer came to sprayed air freshener, turned on ceiling fan, and air conditioner so I can freeze and get sick. I kept calling front desk and nothing was done about the alarm. I video taped the fire alarm going off and will upload to social media sites to people know not to stay at this location; especially, if work where need to get up early in the morning and only answer to the alarm going off is: “Are you cooking”. Then, the hotel engineer tells you the cure for a funky smelling room is:“Freezing and air fresher”. This is a waste of guests money to stay at this hotel. Guests must use their money wisely and go to many other hotels located in the area.

  • Satisfaction ended at the door: people were smoking right outside the front door; 3 staff were wearing masks (an African-American male at the front desk and the two from the kitchen); a woman with no mask was eating her meal while waiting on guests at the front desk; doors banging and shaking the rooms; a woman banging on an adjoining wall and a herd of children stomping above; moved to another room and a man did STOMPING exercises above (running in place, jumping jacks, squat thrusts for over an hour beginning 6:30 am); electric panel exposed by the bed and the panel lying on the floor; electric sockets didn't work; NO ONE was wearing masks – including on the elevators (guests nor staff); toilet seat (had to hold on for dear life because it was defective); LOUD traffic noise; they should PAY ME to stay there!  I will be requesting a complete refund.  This site is NOT representative of any Hilton I stayed in for decades. 

  • I submitted a detailed complaint to Hilton Headquarters on Tuesday Feb 19th,2019 identifying targeted discrimination, harassment, stalking and ADA violations and to date a week later Hilton corporation has failed to contact me with any acknowledgement or apology or request for additional information to provide me with restitution and resolution.
    Ghosting patrons for reporting Hilton employees for civil and criminal violations does NOT make the issue go away instead it makes the issue worse as THIS patron is going to people who accredit the Hilton and for litigation resolution.

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