Reach Homewood Suites Corporate Office Headquarters 

Homewood Suites, unmarked security. On August 30th approximately 11:55pm while traveling on personal business as Hilton Honors Gold member my partner and I were checking into your property. 

  As we were parking we noticed a black Mustang double parked. The gentleman inside the car exited the vehicle and walked towards the entrance of the hotel. We walked with our luggage towards a the same entrance and were startled by this same man standing at the entrance brandishing and twirling a large kitchen butcher knife. Upon entering the hotel I informed the front desk representative about this man and she informed me that he was security. This person did not have any insignia, identification or uniform indicating he was a Homewood Suites security employee. The front desk personnel gave us an absolute falsified reason for him brandishing a weapon. Her explanation was that he was coming from another building fixing something. I explained to her that we saw him and get out of his car. He was not coming from another building and that was not a tool to fix something. This was just the beginning of one of the worst hotel travel experiences. Trying to recover from what we experienced on the outside of the hotel entering the hotel room number 208 only worsened the experience. The room was unkept, closet, mirror, broken, floor carpet by the bed, soaking wet and condition of the furniture worn.

  All of the conditions were reported to the front desk. She accommodated us with a different room. 

Having proper and training your security staff would elevate this issue in the future.  What was to be a relaxing night before traveling was substandard for Hilton Hotels. 

Poor condition! Ok, there were bulbs burned out, the furniture was old and worn, the pull out couch did not work, it was busted, we waited a night and morning before the maintenance person came to fix it, the kitchen faucet had a drip. Luckily we had a blow up bed that we used instead of the couch bed, which didn’t have any linens. I feel that for $200 per night that it was too much for what we got. We had a great time visiting with relatives but our stay at Homewood Suites by Hilton, Tulsa-South in Oklahoma ruined our stay. Oh, and there was a stain on the bedding.

We stayed at Homestead apartments in New Jersey for a hockey tournament with our team the smell was horrible smelled like raid, the bedding was dirty, the hot tub was cold, damp towels when I asked for some. I went to the desk no one was ever there. I come home my car, luggage, blankets, and pillows all still smell awful like bug spray. I have not felt good since we have been back. My son and husband also don’t feel great. Some rooms were worse than others. The halls smell of seafood. Strange people in and out of the place. Breakfast was horrible and looked old. We also were charged 150 a night when I saw this booking for 67 a night on any other website.

Terrible living conditions during my stay at Homewood Suites by Hilton/Canton, MA: The total payment for my entire stay was $2108.42. On July 29, 2023, we checked into Hilton Homewood Suites (confirmation #92206767) and we were very surprised by the condition. To begin with, the state and appearance of the carpet in the hallways before entering the rooms left a bad impression (I have pictures). During that time, We checked into our Room #311, and oh my! The room had BLACK DUCK TAPE holding the carpet down to the floor, the chair at the desk was damaged, and the Ironing Board was broken. It shot water all over our clothes. Also, the carpet in the room had not been cleaned at all. The day after our check-in, we reported this to management, and they changed our room to #411. Again to my surprise, this room only had less DUCK TAPE than ROOM 311 holding the carpet down to the floor. The carpet was also in terrible condition and needed to be cleaned. There was a specific section between the bathroom and sink that had red stains all over it (I Have pictures). In addition, the furniture in the living area was damaged with water stains, the garbage disposal unit broke down leaving water all over the floor, and the toilet itself ran out of control and would not fill up. Lastly, in hopes of using the amenities the hotel states they offer, we went shopping for food to grill on the BBQ grill to learn from the hotel staff that none of the grills were functioning. We could not grill our steaks…WHAT A MESS! We stayed in Canton, MA for a FIGURE SKATING COMPETITION – OUR GRANDAUGHTER needed to be on the ice – we are new to the area – meaning we did

not have time to look for a new place to stay. WHAT A UNHAPPY SITUATION – WE WERE – LIVING IN THOSE CONDITIONS AT THE HILTON HOMEWOOD SUITE.

We are asking for FULL COMPENSATION for the time. Unpleasant – discomfort – visit/stay at the HILTON HOMEWOOD SUITE – CANTON, MASS.

We booked through bookings.com, paying the entire bill in advance through that site. Upon check-in, Homewood took our credit card for incidentals, not an issue. When we checked out, Homewood charged our credit card for one night, plus taxes and fees, even though we had a zero balance. My husband has spent weeks trying to sort it out with the specific hotel and they won’t refund our money. We will never stay at a Homewood again. The staff has been rude, unprofessional and has made no attempt to rectify the situation.