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Homewood Suites Corporate Office is located in Virginia, USA. More information to reach out to HomeWood is listed below, including the Homewood Suites by Hilton corporate office address, phone numbers, and websites. Also, customer reviews and Homewood Suites complaints.

How to Contact Homewood Suites Corporate Office Headquarters HQ

Parent Company

Hilton Worldwide, Inc.

Homewood Suites by Hilton Corporate Office Address:

7930 Jones Branch Drive
McLean, Virginia 22102 USA

Phone Numbers and More Contact Information

Corporate Phone Number: 1-703-883-1000
Fax Number: 1-703-883-1000
Customer Care Phone Number: 1-800-225-5466
Fax Number: n/a
Reservations: 1-800-445-8667
Website: Homewood Suites

Map and Directions to Homewood Suites Home Office

Homewood Suites Corporate Office
Homewood Suites Headquarters Address and Phone Number

Homewood Suites by Hilton: Delving Deeper

Homewood Suites by Hilton is emblematic of refined extended-stay experiences within the Hilton family. Launched in 1989, the brand was designed with a profound understanding of the needs of travelers seeking longer-term accommodations. Guests at Homewood Suites revel in spacious apartment-style living arrangements, complete with fully equipped kitchens, separate living areas, and all the comforts reminiscent of home. Beyond the suites, the brand is synonymous with thoughtful amenities – from complimentary evening socials to robust fitness centers. A testament to its dedication towards creating a memorable stay, Homewood Suites seamlessly combines the warmth of home with the luxuries of a top-tier hotel. With hundreds of locations worldwide, the brand remains a preferred choice for those wanting a blend of home-like ambiance with the quintessential Hilton service.

Homewood Suites Competition and Similar Hotels

Homewood Suites’ main competitors are Comfort Inn, Holiday Inn Express, Hilton, Fairfield Inn, Marriott, Hyatt, Wyndham, Staybridge Suites, Springhill Suites, Doubletree, La Quinta, Best Western, Ramada Inn, Embassy Suites, Red Roof Inn, Super 8, Clarion, Hampton Inn, and The Residence Inn.

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Disclaimer

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Homewood Suites by Hilton Corporate Headquarters Reviews and Feedback

Dive into our comment and review section below to share your thoughts, explore others’ experiences, or offer feedback about Homewood Suites Hotels’ customer service and corporate management. Your insights are invaluable, helping both the brand and potential guests.

Homewood Suites by Hilton in Canton, MA - Terrible living conditions

Rated 1.0 out of 5
August 23, 2023

Terrible living conditions during my stay at Homewood Suites by Hilton/Canton, MA: The total payment for my entire stay was $2108.42. On July 29, 2023, we checked into Hilton Homewood Suites (confirmation #92206767) and we were very surprised by the condition. To begin with, the state and appearance of the carpet in the hallways before entering the rooms left a bad impression (I have pictures). During that time, We checked into our Room #311, and oh my! The room had BLACK DUCK TAPE holding the carpet down to the floor, the chair at the desk was damaged, and the Ironing Board was broken. It shot water all over our clothes. Also, the carpet in the room had not been cleaned at all. The day after our check-in, we reported this to management, and they changed our room to #411. Again to my surprise, this room only had less DUCK TAPE than ROOM 311 holding the carpet down to the floor. The carpet was also in terrible condition and needed to be cleaned. There was a specific section between the bathroom and sink that had red stains all over it (I Have pictures). In addition, the furniture in the living area was damaged with water stains, the garbage disposal unit broke down leaving water all over the floor, and the toilet itself ran out of control and would not fill up. Lastly, in hopes of using the amenities the hotel states they offer, we went shopping for food to grill on the BBQ grill to learn from the hotel staff that none of the grills were functioning. We could not grill our steaks…WHAT A MESS! We stayed in Canton, MA for a FIGURE SKATING COMPETITION – OUR GRANDAUGHTER needed to be on the ice – we are new to the area – meaning we did

not have time to look for a new place to stay. WHAT A UNHAPPY SITUATION – WE WERE – LIVING IN THOSE CONDITIONS AT THE HILTON HOMEWOOD SUITE.

We are asking for FULL COMPENSATION for the time. Unpleasant – discomfort – visit/stay at the HILTON HOMEWOOD SUITE – CANTON, MASS.

Aundrea and Alfredia Ai

Homewood Headquarters - Poisoned by bug spray in New Jersey

Rated 1.0 out of 5
November 15, 2023

We stayed at Homestead apartments in New Jersey for a hockey tournament with our team the smell was horrible smelled like raid, the bedding was dirty, the hot tub was cold, damp towels when I asked for some. I went to the desk no one was ever there. I come home my car, luggage, blankets, and pillows all still smell awful like bug spray. I have not felt good since we have been back. My son and husband also don’t feel great. Some rooms were worse than others. The halls smell of seafood. Strange people in and out of the place. Breakfast was horrible and looked old. We also were charged 150 a night when I saw this booking for 67 a night on any other website.

Dana

Homewood Charged my Credit Card

Rated 3.0 out of 5
December 14, 2022

We booked through bookings.com, paying the entire bill in advance through that site. Upon check-in, Homewood took our credit card for incidentals, not an issue. When we checked out, Homewood charged our credit card for one night, plus taxes and fees, even though we had a zero balance. My husband has spent weeks trying to sort it out with the specific hotel and they won’t refund our money. We will never stay at a Homewood again. The staff has been rude, unprofessional and has made no attempt to rectify the situation.

Alicia Bettencourt

Attn Homewood Suites

Rated 3.0 out of 5
May 4, 2023

I stayed at Homewood Suites in Canton Mass April 25, 2023. The A/C in half the room was not working when we arrived. The maintenance team got it working and after an hour it stopped again. temp in the room was 74 degrees. Upon our departure, I mentioned that the A/C was still not working and the person thanked me for letting them know. I called the hotel on 5/3/23 and the person said that a manager would call me right back. That has not occurred.

Scott Buddle

Homewood Suites Customer Service

Rated 3.0 out of 5
May 4, 2023

RE: LAX Homewood Suites Hotel Complaint of Racial Discrimination against desk clerks, Maria, Kim, and Selena, and Hotel manager/s Luis and or Lupe!

On May 2, 2023, upon check-in for my daughter’s 12th birthday, I was refused a room by the desk clerk, [Hispanic] Maria and the hotel manager [Hispanic] named, Luis (Who was not wearing a name tag and who falsified his name and told me that his name was Lupe and spelled it out as L-U-P-E). Luis and Maria both told they were fully booked out! Then, after I stated that they are going to be reported for refusing me as a guest to stay at the hotel because of my race and charging my card $621.00 and ruining my 12 year old daughter’s birthday,, Luis then said, “Oh we actually do have a room. Maria made a mistake.” He told me to wait 1 hour to check in because they have to clean it. Another Hispanic male desk clerk was looking at me and grinning. It was malicious and disrespectful. When Maria and Luis both left the desk area, approximately 20 minutes later, another desk rep arrived named Kim.

I then decided to check in with her. Maria stood next to her and watched. I stated that I was there to check in and without any problems, Kim checked me in. Kim told me that she will have to give us all separate red keys to enter the elevator because we won’t be able to use our blue room key to enter the elevator because the elevator isn’t working [This was incorrect and possibly intentional mischief to inconvenience us].

I was not given a “WELCOME bag” of water {But I’ve witnessed them handing welcome bags to other guest who checked-in] nor provided any information about breakfast, check out time, nor the parking fee. When we tried to access the elevator with the red key it didn’t work. Another guest used their blue key and the elevator opened. We then tried our blue key and it worked! We entered the elevator and when we tried to enter our room (#529) on the 5th floor, our blue keys didn’t work for the room door. We went back down to guest service and expressed the issue. I explained to Kim that we’ve witnessed another guest use their blue key for the elevator and that out red key did not open the elevator, however our blue room key did but our blue key or red key did not open our room door. I then asked her to just give us one blue room key each! Maria then blurted to Kim, you will have activate the blue keys way over there from that computer because these computers won’t create one access key. [I believe that Maria was just trying to cover up their intentional acts of harassment and mischief in providing me and my family a disservice]. Kim them walked over to the other desk to re-activate our keys and gave us all one blue room key. When we entered our room, it smelled of a bad odor, it had a lot of dust behind the TVs in both bedrooms, which caused us to cough, and it was infested with bed bugs or fleas, we were itching when we were in the beds. At approximately 1:30am, I went to the office desk to report the issues. An African American clerk named, Julie offered to switch our room but another desk clerk [Hispanic] named, Selena stopped Julie and told her that she can’t give us another room because they are fully booked up! I then told Selena to note my account that I want a full refund! Then she said that they actually will just have to switch my room and she offered me a smaller room and told me that it is cheaper but being that we already checked into the family suite that she will not change the price. I told her that I am a family of 5 and we need a room with 3 Beds that will properly accommodate us! She told me that we would just have to share 2 beds. I told her that everyone was sleeping in the amount of bed space that I’ve paid for! And, it is not accommodating to further inconvenience us to cause us more discomfort than we’ve already been caused!

I declined being put in a smaller room and have my children, my son and his girlfriend, and myself cooped up together crowding out one bed and experience being in a room that had less space and less beds and be over charged!

My son woke up with bug bites all over his arms.

On May 3rd, 2023, upon checking out of the room,

I requested to be accommodated with a FULL REFUND! And, the manager who lied and told me that his name was Lupe [Who I later found out through hotel.com that his name is Luis] He denied giving me a refund and rudely told me that I didn’t have a bad experience there! He also refused to refund me my $300.00 deposit. He said that I will have to wait 3 days because he will have to check to make sure we didn’t steal anything or destroy the property.

I then called their guest assistance phone line and reported him for racial discrimination, for refusing to accommodate my full refund, and for refusing to refund me my deposit. The phone rep, Shaundel stated that she will look into getting me my deposit refunded; which it was eventually refunded the same day…

(approximately 1 hour later) after I ended our phone call. Shaundel, also stated that she could not issue my refund for my stay because I booked through a 3rd party And that I will need to go through them (Hotel.com) to request my refund. She didn’t say much about my report on being racially discriminated against other than they don’t tolerate such behavior and that she hope we have a better day tomorrow.

Continued…On May 3rd 2023,

I next contacted Hotel.com and stated that the merchant at the hotel refused to accommodate my refund. and their guest service hotline directed me to contact them. The agent Marco, at Hotel.com stated that I should be fully refunded but it’s up to the merchant to issue the waiver. He then said that he will try his best to convince the hotel manager to issue my refund. He then stated that he spoke with the hotel manager, Luis and he said that Luis stated that he already told me that I was not going to get my money back! This is when I discovered that the hotel manager had lied to me about his name. He is a corrupt person, unprofessional, and a dishonest racist man! And, him and many other racist Hispanics at that hotel should ALL be fired! Marco advised me to dispute the charge with my bank!

I am an African American woman, and mostly all of the Hispanics at that hotel do not treat African Americans with respect and they DO NOT welcome African American guest to stay at the Los Angeles LAX airport Homewood Suites by Hilton! We witnessed Maria giving another African American guest who was checking in a dirty look with her facial expression, as if she felt disgusted by her presence! This is unacceptable!

The manager, Luis had refused to accommodate me with my refund because their wrongful and discriminatory behavior and acts of making me and my family feel uncomfortable and unwelcomed there were intentional!

I am requesting a FULL REFUND of $621.68!!!

T. Highbrou
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Corporate Office Headquarters